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Business Profile

Insurance Claims Processing

ARC Claims Management
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 355 total complaints in the last 3 years.
  • 173 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** provided me there information as the insurance company to handle my claim for a hit and run a ***** driver did. Video was provided to company. It has been over 60 days and they have made payment. I spoken to several individuals only to get more of a runaround

    Business Response

    Date: 08/28/2022

    The claim was settled on 8/9/22 and the check has been sent.

    Customer Answer

    Date: 08/30/2022


    Complaint: 17776746

    I am rejecting this response because:No payment has been recieved as of 8/29/22 and I did make them aware of this as well previously. The adjuster never called back to reissue a Check or confirm how it was sent. But its been a run around since May
    Regards,

    *************************

    Business Response

    Date: 08/31/2022

     

    The check was cut on 8/10/22. Due to the volume of checks issued, checks are sent in batch mailings. ****************** check was sent with the 8/23/22 mailing. I have explained this to the claimant.

     

    Check information listed below.


    Payment Type Check Number Void? Payee Amount Check Date Released Date Invoice number 
    Property Damage 63011 No ************************* $1,572.13 08/10/2022 08/23/2022 FXG185651

    Customer Answer

    Date: 09/01/2022


    Complaint: 17776746

    I am rejecting this response because:

    As of 8/31 no check has been received. Please note initially I was told check was mailed 8/10 now date has changed still not resolved because payment has been received by me.

    Regards,

    *************************

    Business Response

    Date: 09/01/2022

    I have nothing to add to my prior resposne.

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon damaged our floor and estimated the damage at **** dollars. We revived an email with a claim number from Amazon telling us that a ARC representative would contact us shortly to discuss reimbursement. No call came for several days. We called the number that was detailed in the email but it went to voice mail. We have tried for over a month but have been unable to do so. This seems to be a way to doge property damage claims and we would like to report this business and get the issue resolved.

    Business Response

    Date: 08/21/2022

    The claimant was sent a claim acknowledgement on July 13, 2022 and did not respond. I have contacted the claimant and requested documentation of his claim

     

    Claim # AMH2022172589 Jul 13, 2022

    05:00 PM
    To:*********************

    Agent Information
    Amazon Customer ********************** has asked our office to reach out to you regarding your claim.Please note that your claim number is AMH2022172589 and that the agent assigned to your claim is ***************************. You may reach him/her at any time via email at ******************************************************* remember to use your claim number in all correspondence.
    Please assist us in promptly determining the facts of the incident by by following this link - https://scp.mobi/a3ikGTd -and filling out the claim form with as much information as you can and attaching photographs depicting the damage and the surrounding area. Please remember to then click the submit button at the bottom.
    If you have any questions, please refer to the Frequently Asked Questions or communicate via Chat with our representative. Thank you for your cooperation.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon driver backed into house

    Business Response

    Date: 08/02/2022

    The claim was resolved on July 5, 2022. A settlement check has been mailed to the claimant.

    Customer Answer

    Date: 08/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************                                                                                                                                                                                                          Check was mailed on 7/22/2022. Received on 8/2/2022.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was hit an run by Amazon driver in May with a hit an run lots of witness say they saw him hit it people chased him an highway patrol was called says mail a check in June to only cover repairs have not seen an want to know if they are goin to help on rental car they justckeep transferring my to someone else

    Business Response

    Date: 08/03/2022

    I cannot locate the claimant in our claims system. I have written to the claimant twice requesting he send me our claim number so I may review the file 

  • Initial Complaint

    Date:07/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a settlement check from this company VV129421 dated 05/26/2022. I deposited the check to my bank 3 days ago only to have it returned for non payment. Not only did this company not honor the check but refuse to return my calls or emails.

    Business Response

    Date: 08/01/2022

    We paid claim via echeck. *************** will not accept an echeck. I spoke with claimant and advised him we will issue a paper check 

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Easter Sunday this year at 8:30 an Amazon driver drove into a lighting pillar. I contacted Amazon immediately and sent a estimate of repair and photos of the damage. I received several emails from ARC saying the were going to rectify the problem but it has been three months and no word about the remedy.

    Business Response

    Date: 08/01/2022

    I spoke with the claimant. She was sending her emails and documents to AMAZON, not ARC. We got the issue resolved and have assigned an appraiser to inspect her damages and secure an agreed price with her contractor. 

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/06/22 my vehicle was hit in my driveway by an Amazon driver who took off. I was assumed that the check for the damages would be here in 2 weeks however, that time has come and passed. I requested an e-check or a direct deposit so I can get the process of having my vehicle fixed done. I was told there was nothing they could do about it and Im left with a vehicle that has become unsafe to drive as my rear bumper is dangling off. I need to be able to use my vehicle. This is absolutely ridiculous! Their agents do not care and after reading the reviews, it looks like I will be paying for these damages out of pocket and will out over $3k.

    Business Response

    Date: 07/29/2022

    ********************** check was processed on 7/11/22. We send our checks in batch mailings. The check was sent with the 7/25/22 mailing. I advised ****************** to let me know if the check is not received by Monday. If not, we will issue a stop pay and send an echeck.

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