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Business Profile

Ecommerce

Misfits Market

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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Misfits Market has 3 locations, listed below.

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    Customer Complaints Summary

    • 488 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only wanted to see the prices and assortment of products. I did not expect this scammy, predatory service to start charging me 1t 3:30 in the morning. I even went and removed all the products from basket once and now it is still being sent.I should have seen a big red flag when I had to enter my credit card only to check prices.I want my money back and I will dispute charges if I dont.

      Business Response

      Date: 07/08/2025

      Hi there,

      Thanks for sharing your experience with us. We're so sorry to hear that it was a stressful one!

      We strive to make our subscription service clear during the sign-up process and with our 'Welcome' email. Each week, we'll curate a box for you in your online account. You're welcome to skip, customize, or leave the order as is. Since this order wasn't skipped, it went through as scheduled. Since this order wasn't an intentional one, we'd love to make this right for you. Please send our ************* Team a message here : *************************************************************** and we'd be happy to help.

      Thanks,

      Misfits Market

      Customer Answer

      Date: 07/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* ********

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first order from Misfits was only partially delivered. I reached out to customer service on their app and its been several days since I have heard a response.I hate that Ive spent money on something that will never show up and I dont know if Ill ever get it back. It is extremely frustrating to not feel like there is no one caring for customer issues.

      Business Response

      Date: 06/23/2025

      Hi Catherine,

      Thanks for taking the time to share your experience with us.

      We're truly sorry to hear that we missed some essential groceries and our response took longer than expected. Our Customer Care Team aims to respond to all queries sent in via our contact form within 24 hours. We see that the team responded to your email on June 19th and we've since refunded the charges for the missing items you'd listed. Customers should be able to rely on us to get all of their expected groceries delivered and we can understand this experience being disappointing. We've shared this feedback with our Packing Team so that we can look into what went wrong here. We appreciate the opportunity to learn from this mishap and are looking forward to improving the shopping experience.

      If we can help with any additional concerns, please feel free to respond directly to the team's email. We're here to help!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was cancelled with no explanation. I have reached out to them multiple times and never gotten a response. There is no way to contact them other than through their support page by sending a message

      Business Response

      Date: 06/23/2025

      Hi Cynthia,

      Thanks for reaching out with your review. We're so sorry to hear that your order never made it to you! 

      Taking a look at your online account, we see that you emailed in on 6/19/25 and our Customer Care Team responded the same day letting you know that, unfortunately, our delivery partner let us know that your order was damaged in transit and may have been discarded. We're truly sorry that happened! You should be able to depend on us to get your weekly groceries and we can understand this being frustrating. Our team has refunded this order in full and we're digging into what went wrong with this order. We want to ensure this doesn't happen again and appreciate your letting us know.

      If you need anything else, please don't hesitate to respond directly to our team's email. We're here to help!

      Thanks again,

      Misfits Market

       

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at the services provided by Misfits Market and I unknowingly became subscribed to their service. I only realized it when I saw I was billed for the service. I want to cancel but I am unable to login to my account without resetting my password and they require a code to do that. However, they have not sent the code to my email and I have requested the code multiple times. Furthermore, the only way to contact them is through an email form and they never respond to the email forms that are sent to them. Essentially there is no way to contact them to get it resolved.

      Business Response

      Date: 06/23/2025

      Hi there!

      Thanks for taking the time to share your experience with us. We're so sorry to hear of the unexpected order and the trouble logging into your Misfits Market account. We're here to help!

      It looks like a weekly subscription was created under the [email protected] email address which looks different than the one used here. If this was a potential typo, that might explain why our email responses and the password reset code weren't making it to you! We see that you wrote in on June 18th and our Customer Care Team responded the same day letting you know that they've refunded this order and cancelled your subscription. There are no current upcoming orders scheduled.

      We hope this resolves your concerns but please don't hesitate to let us know if we can help with anything else!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible company. They auto ship orders without your knowledge. I never completed my order when I was looking to see what prices were. They just chatg3d me and are sending a bunch of s*** I dont want or can't eat. Then you can't reach an actual person. They trick poor people and just drained my bank account. DONT ORDER FROM THEM

      Business Response

      Date: 06/16/2025

      Hi Christopher,

      Thanks for sharing your feedback with us. We're so sorry to hear of the unexpected order! We're here to help.

      Misfits Market is a weekly delivery subscription where we'll curate a box for you to either leave as is, customize, or skip altogether. We outline this during our sign-up process and in the 'Welcome' email we send. We'll also send customization reminders via email and text. We're so sorry to hear that your first order with us was a stressful experience. Taking a look at your account history, we see that our Customer Care Team has already cancelled any pending charges, responded to your email, and cancelled your subscription. You don't have any pending orders scheduled.

      If you need anything else, please don't hesitate to let us know!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid for a subscription to browse site. never authorized a delivery but was charged almost 300 dollars for a delivery. they said "since shopping window is closed they cannot cancel order and refund even though order hasn't shipped.

      Business Response

      Date: 06/16/2025

      Hi there,

      Thanks for sharing your feedback with us. We're so sorry to hear this happened! Misfits Market doesn't require payment to create an account and browse inventory so we'd love to look into this with you.

      We aren't seeing an account with this email or customer name so at your leisure, would you mind sending a note here : misfitsmarket.com/contact-us ? We look forward to hearing from you!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i see an ad for this company on you tube it looked interesting so i clicked on it .i wanted to browse their website to see what they had and the cost for their products well you can't do that they wany all your info and want you to join ****** it says is free to join i didn't see anything i thought was a deal or great buyso i clicked out now i find they are trying to charge my credit card somewhere aroud 70 dolars for joining so i take this as just another scam

      Business Response

      Date: 06/16/2025

      Hi there,

      Thanks for taking the time to share your feedback with us. We're so sorry to hear about the unexpected order!

      Misfits Market is a weekly subscription service where we'll curate a box for you to leave as is, customize, or skip. We'll outline this during our sign-up process and in our 'Welcome' email. We'll also send emails and text reminders when your shopping window opens so that you can pop in to customize or remember to skip, if needed. 

      Taking a look at your account history, we see that no charges went through and our Customer Care Team has responded to your email. They've also cancelled your account so no pending orders are currently scheduled. If you need help with anything else, please don't hesitate to let the team know.

      Best,

      Misfits Market.

    • Initial Complaint

      Date:06/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While looking at my AmEx bill I saw a charge from Misfit Markets. There was a charge of $70+ from them on my bill. The phone number for Misfit Markts on my bill did not work - immediately dropped the call. Called ****, filed a dispute, and they are sending me a new card. The package arrived today full of item I NEVER purchase at my local store. There is food for a family of 5. It is my husband and I - there is no way we could eat all this food!!! There is no phone number or email for customer service. There is no way for me to contact them. Shady operation. There are no supporting documents. No confirmation email, no shipping information, no tracking information.

      Business Response

      Date: 06/06/2025

      Hi Debra,

      Thanks for taking the time to share your review. We're so sorry to hear of this experience. We're here to help!

      We aren't seeing an account under the email shared here but we do see one that matches your name under [email protected]. We strive to outline our subscription service during the sign-up process and in the "Welcome" email we send. We'll curate a box for each week and you're welcome to customize it, leave it as is, or skip the order altogether. Since this order wasn't skipped, it went through as scheduled. We'll also send text and email reminders notifying you of your shopping window opening!

      Since transparency is something we work towards, we'll share this feedback with the team so that we can continue to better this shopping experience. If you haven't already, please send our Customer Care Team a message here: misfitsmarket.com/contact-us . We look forward to hearing from you!

      Best,

      Misfits Market

      Customer Answer

      Date: 06/16/2025



      Complaint: 23419180



      I am rejecting this response because:



      Misfits does NOT make it clear whether a customer is browsing or placing an order.

      I went to the website to compare the prices to a local market. The prices could not compete. I did not know I was placing an order. No where on the website is it CLEARLY marked that my credit card was being charged or that I was agreeing to place an order. There were items in the order I would never have purchased with them or any local market. ???

      In doing research about Misfits as a company, there are many websites with customers that are not happy with their way of doing business. No phone number or email address is posted. It is not transparent in how and when an order is actually placed. Businesses today send shipping and tracking information. They also send an email when the order is placed and the amount charged on the credit card - a receipt. But Misfits does not. I found out the charge on my monthly statement. I didn’t know a shipment was sent until it was delivered. I was unable to attach two photos of the box showing its condition upon arrival. Yet another reason for a negative review and claim. 

      I do 90-95% of my shopping online. This is the only time placing an order has been less than straightforward. 

      Respectfully,

       Debra Dasenbrock

      Business Response

      Date: 06/16/2025

      Hi there,

      Thanks for your updated feedback. Please reach out to our Customer Care Team directly here so that we can look into your account further : misfitsmarket.com/contact-us. 

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was taken out of my account and i did not authorize. Contacted 3 times and have no emails back from them

      Business Response

      Date: 06/03/2025

      Hi there,

      Thanks for reaching out with your review. We're so sorry to hear this happened! We aren't seeing any Misfits Market account or email from ************************************ -- would there be another email on file? Would you mind sending a message to our ************* Team via this link : *************************************************************** . You can also click on the "Contact Us" button at the bottom of our site. We look forward to hearing from you!

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a box that I didnt know I was ordering. I was reviewing the options and picked some items but once I got to the end I wasnt happy with the prices or the selection so I didnt compete the order or so I thought. I also removed my payment info just to avoid any mishaps. This company then sent me an email that said finish your sign up which suggested that I didnt complete it as I hadnt planned to. Than at 3:14 in the morning on 6/3/25 I received an email that said youre charged and if you no longer see the cancel button then its too late. This should be considered a crime because they intentionally take your payment info first to sign up just to see what they offer and then its deceiving when you think your just window shopping only to be charged for items you did not confirm you wanted. Then on top of that they throw in a tip charge .

      Business Response

      Date: 06/03/2025

      Hi there,

      Thanks for your feedback. We're so sorry to hear of this frustrating experience--we're here to help!

      Misfits Market is a weekly subscription service where we'll curate a box and customers are welcome to customize the order, leave it as is, or skip it altogether. We strive to make this clear during the sign-up process and in the "Welcome" email we send. We'll also send email and text reminders for when your shopping window opens and closes. 

      Taking a look at your account history, it doesn't look like your first order was skipped, which is why it went through as scheduled. We see that you've been in contact with our ************* Team and they've since cancelled and refunded this order for you. We can also confirm that your subscription has been cancelled and you don't have pending orders at this time.

      We want to ensure our service is transparent and helpful so we'll share your experience with our team. If you need anything else, please don't hesitate to let the team know.

      Best,

      Misfits Market

    Misfits Market is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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