Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Misfits Market has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had opened an account with ********************** about two weeks ago. I tried to cancel the account by following their instructions on how to do so. I then followed this with a message through their Contact Us page to be sure my cancellation was done. I received an email at 5 a.m. this morning that an order had been placed for delivery to me for their products. Any and all orders were cancelled at the time of account cancellation. I have made 5 attempts to reach their customer service through their Contact Us page and email to rectify this but there has been no response. Please assist in any way you can.Thank you.V/R,*** *****

  Business Response

  Date: 06/03/2025

  Hi ***,

  Thanks for reaching out with your review. We're so sorry to hear this happened! Once a customer cancels an account, you should receive a cancellation email confirming this action. It looks like you're in contact with our ************* Team and they responded today with some additional details about this charge, a dispute, and your cancellation records. Please respond directly to their email and we'd be happy to continue looking into this.

  Best,

  Misfits Market

  Customer Answer

  Date: 06/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  From: ********************************************** <**********************************************>

  Sent: Saturday, June 14, 2025 6:08 AM

  To: ********************************************************************************************************

  Subject: Complaint ID: ********

   

  Thank you for you intercession on my behalf.

   

  The issue has been resolved to my satisfaction.

   

  Thank you again.

   

  Respectfully,

   

  
  
  *** *****

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I was attempting to window shop on misfits market's website and they asked for my card information. I did submit my card information because it specifically said that "i would not he charged unless I placed an order". I did not like the pricing or the products so after looking at the options, I looked elsewhere. UNEXPECTEDLY on 05/31 I was charged $111 for an ordee I did not place and DO NOT WANT. I did not submit this order and I did not authorize them to charge my card.

  Business Response

  Date: 06/03/2025

  Hi there,

  Thanks for taking the time to share your experience with us. We're truly sorry for the confusion with our service and for the unexpected order. 

  Misfits Market is a weekly subscription service with flexibility when it comes to skipping orders and customizing them. It looks like this order wasn't skipped so it went through as scheduled. We strive to make this clear during our sign-up process and in the "Welcome" email we send. We'll share this feedback with our team so we can continue to improve the shopping experience.

  Taking a look at your account, we see that our ************* Team has responded to your email and since refunded this order in full. Your account is still active and they've outlined some next steps for you. If you have any additional questions or concerns, please respond directly to their email and we'd be more than happy to help!

  Thanks so much,

  Misfits Market

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged at 3 in the morning while I was SLEEPING. There is no reason a business based solely online should not have a contact phone number. There were no messages sent in attempt to confirm the items in my order prior to being charged. I have already canceled my subscription. Tried resolving my issues online and the website told me that there is a cancel button that I should be able to find under the my orders tab but it is only available for a short period of time??? I look less than 3hours after they charged my card and there was no cancel button??

  Business Response

  Date: 06/02/2025

  Hi there!

  We're so sorry to hear that happened. Every week, Misfits Market curates a box for you and you're welcome to skip, customize, or leave it as is. So long as orders are skipped before the shopping window closes, you won't be charged. It looks like this order was left as is, which is why it went through as scheduled. We outline our subscription during the sign-up process as well as in the "Welcome" email. We'll also send emails and texts to remind folks to customize.

  Taking a look at your account history we see that our ************* Team responded to your email three hours after it came in. Your order was full refunded and they outlined how the service works. They've included some tips when it comes to moving forward but if you need any help, please don't hesitate to let the team know.

  Best,

  Misfits Market

• Initial Complaint

  Date:05/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curious about, signed up, regret having provided a payment method. Within a day, decided against using Misfits Market. Logged back into site, requested a cancellation of plan. System appeared to accept. 5/25/25, I see a debit in my checking account for *****. Furious, I logged back into Misfits Market. Cancelled again, message displayed: Your Plan Is Currently Cancelled. The initial time I signed up, quickly canceled was over 2 weeks ago. I wrote to them again, asking, don't need to go to my bank to be issued a new card to avoid this in the future. These people, this website are dishonest.

  Business Response

  Date: 05/28/2025

  Hi there,

  Thanks for reaching out. We're so sorry for the stressful experience with our service. 

  It looks like you'd signed up for the free trial for our paid membership. This free trial is good for 14 days, which is why you were charged $69.78 on 05/25/2025 as a result of the 14-day free trial expiring and the paid membership being automatically activated. Our team has since refunded this back to your card on file and you should see that within 5-10 business days. 

  If you need help with anything else, please don't hesitate to let our team know. We're here to help!

  Best,

  Misfits Market

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a box from misfit today, May *******. I know last week I was only checking out their website but I didn't go thru with it coz I noticed their prices are higher than local stores and ******. So I forget about it. Next thing I know today I have a box delivered to me. I did not open the box. I tried to find out how I can contact them directly, they don't have a phone number. I did not authorized this. I want my refund! And info where I can return this product before it get's spoiled.

  Business Response

  Date: 05/26/2025

  Hi there!

  We're so sorry to hear of this unexpected order. We're glad you reached out and we're happy to help!

  It looks like a weekly subscription was created and we sent out a "Welcome" email outlining our subscription service, your shopping window, and how to skip or customize your order. Since this scheduled order wasn't skipped, it went through as expected. We're so sorry this was disruptive! Taking a look at your account history, we see that our team has refunded this order in full and we hope you can enjoy the groceries or share them with a neighbor. We can also confirm that your subscription has been cancelled and you have no additional pending orders at this time.

  If you need anything else, please don't hesitate to let us know!

  Best,

  Misfits Market

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is engaging in false advertising and fraudulent billing practices.They populated my cart and sent me goods I didn't order and didn't want, and then demanded payment because I did not "cancel" within a time-period they set, and which I could not control. When I contacted them to cancel the shipment, they refused to do so.Their website falsely advertises that they are gathering and providing not-quite-perfect, farm produce for sale in order to reduce food waste and promote healthy eating, but the items they put in my cart this week included a number of pre-packaged, manufactured sweets and candies.These are not whole foods and do not grow on trees. I do not eat these sweets, I do not know anyone who eats these sweets, and there is no food donation box nearby to pass these sweets on to others. Further, the unwanted items arrived in wet and filthy packaging and needed to be discarded, leading to more waste!

  Business Response

  Date: 05/16/2025

  Hi there,

  Thanks for taking the time to share your feedback with us. We're so sorry to hear that your experience with Misfits was a stressful one. This isn't the goal and we'd love to look into what went wrong.

  When creating an account, customers are signing up for a weekly delivery service. We'll curate a box for you each week and you're welcome to skip the order, customize it, or leave it as is. Since this order wasn't skipped, it shipped out as scheduled. Misfits sends out all these details in your welcome email and we highlight this during the sign-up process. We'll also send our customization reminder emails to give you a heads up when it's time to shop!

  We aren't seeing any ************* emails in from ************************* but we'd love to make this right. Please send the team a message here : *************************************************************** We look forward to hearing from you.

  Best,

  Misfits Market

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx. 2 months ago I canceled my subscription with Misfits. They sent a box. I notified them again about the cancelation.I moved from my address in *******, ** on April ******. My move was the reason I canceled my subscription. I don't know who those boxes were delivered to or what became of them. Now a box is being delivered today. I am currently in the hospital & can't do a whole lot of communicating but I need this issue resolved quickly. I WILL NEVER ORDER FROM THIS COMPANY AGAIN! I FEEL THEY ARE DECEPTIVE IN MANY WAYS.

  Business Response

  Date: 05/16/2025

  Hi there,

  Thanks for reaching out-- we're so sorry to hear of the unexpected orders! 

  Taking a look at your account history, we see that you were in touch with our ************* Team via email but we haven't received a response from you to their email on 4/29/2025. The order in question has been cancelled and reimbursed but we'd love to know how you'd like to proceed with your subscription. We also have a Flex Plan option which isn't a subscription. You wouldn't need to skip unwanted orders there, you'll simply opt into an order when it works for you.

  Please feel free to respond directly to our team's email for the fastest response. We look forward to making this right with you! 

  Best,
  Misfits Market

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Market charged me around 3 AM on an order I did not want. There is no such thing as window shopping on their website. If you put things in your cart, you will be charged for it and they will not send you any cart reminders before charging your card. Instead, they'll charge you so early in the morning that most people won't even have the option to cancel the order before it is processed. Not only did I not really want this order, it is being shipped to the wrong address. I have been trying to contact Misfits Market all morning to correct this, but the only way they will contact you is through an online comment form. They promise they'll get back to you soon. Being that an address change is a time sensitive matter and being told they'll get back to you "soon" I would have expected a response by now. Nothing. I tried their chat, which is just a route to their online comment form. I also tried contacting them via ******** and Instagram. I received the same automated message on each and am still waiting on someone from customer service to contact me. At this point just cancel the order, give me my money back, and cancel my account and remove all of my data from your server so you can never charge me again. ****************.

  Business Response

  Date: 05/14/2025

  Hi there,

  We're so sorry to hear about your recent experience this isnt the kind of service we aim to provide. We understand how frustrating it is to be charged for an order you didnt intend to place. 

  When creating an account with **********************, our sign-up process highlights that we're a subscription service but customers have the flexibility to customize their orders or **** them altogether. Customers can customize or **** orders during the shopping window, and we do send reminder emails and texts when those notifications are enabled. Well absolutely pass your concerns on to our team as we continue working to make the process clearer and more flexible.
  It looks like our ************* team has responded to your emails, issued a refund for this order, and processed your cancellation request. If theres anything else we can do to help, please dont hesitate to reach out again were here to help.

  Thanks so much,

  Misfits

  Customer Answer

  Date: 05/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did not receive any reminder emails like they mentioned about the window closing before the order was processed, so they should look into that "feature" because I did not work as they said. 
  
  Regards,
  
  ****** Cardiff

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about their company. They have you fill out a survey to see what food would best suit you. Ex: vegan,Gluten free etc. I did that but the only way to get the suggestions was to put in your credit card information. I did that And I got my survey results. I was ill For a few days and did not open my emails. On Sunday May 4, 2025 I opened my emails and found that they had shipped me my first Box and charged my credit card! I DID NOT authorize this charge. I sent an email. Have not heard from them. They have NO telephone service. Everything is done by chat or email. Some of the items they suggested is artichokes. I DO NOT like them and would never order them. I feel this falls under Deceptive Trade Practices and is a complete scam.

  Business Response

  Date: 05/08/2025

  Hi there,

  We're truly sorry to hear about your experience and appreciate you bringing it to our attention. We understand how frustrating it can be to receive an order you didnt intend to place.

  To clarify, when a new customer signs up and enters their preferences and payment information, it does activate a subscription. However, we send multiple reminder emails before the first order is processed, allowing time to customize the box or skip the week.
  After reviewing your account, we see that our ************* Team has responded to your message, refunded the order, and canceled your subscription as requested.

  Well be sure to share your feedback with our team as we work to ensure a more transparent and user-friendly sign-up experience. If you have any further questions, dont hesitate to reach outwe're here to help
  Best,
  Misfits Market

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign up to browse the prices, but without even completing the sign up I was charged for an order I did not place. I dont know how they got all of my information and I do not want the order they charged me for. I dont have a password to have an account to get into. I want a refund and for the order to be canceled.

  Business Response

  Date: 05/08/2025

  Hi there,

  Thanks for reaching out--we're so sorry to hear of this experience! We want to assure you that Misfits Market only processes an order after a customer has completed the signup process, including entering payment information and confirming an active subscription. That said, we take situations like this very seriously. If you didnt intend to place an order or dont recall completing signup, please reach out to our ************* Team at *************************************************************** . We look forward to hearing from you.

  Best,

  Misfits Market

  Customer Answer

  Date: 05/09/2025

  
  Complaint: 23291158
  
  I am rejecting this response because:
  I did not place an order to this business. And I did not complete signup. They created a cart and charged my card with out my knowing. I never made an account or signed up for the subscription they claimed I chose to pay for. They charged a card I dont even frequently use. 
  
  
  Regards,
  
  ***** *********

  Business Response

  Date: 05/14/2025

  Hi, 

  Thanks for your response. We'd be happy to look into this further with our team. Please send us a note here : ***************************************************************.