Reviews

This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

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  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

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  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

Review Details

• Review fromJane B.

  Date: 11/02/2022

  1 star

  Jane B.

  Date: 11/02/2022

  I was using Misfits for a few months and at the beginning, I really enjoyed it. I was able to select produce and other pantry items for a reduced cost, I also was receiving a discount on my first few boxes. In the recent weeks, the quality of the products has been very poor - including rotten or near rotten foods. This past week, I hit "skip order" in the app but it must not have gone through because I was charged for a box of items they picked for me. I contacted customer service to request a cancellation and they told me it was already processed for shipping and they were unable to cancel my order - no option or offer to refund my money or give me a coupon for the next box. Any other company would have offered to either refund my money or give me a free box for the next week to keep my business. So, I responded and requested a refund and they told me no and just reiterated a second time that it auto ships unless I skip it, which I'm well aware of and did but it went through anyway. As soon as I received the 2nd response saying they would not give me a refund, I cancelled my plan with them and will not return.

  Misfits Market

  Date: 12/02/2022

  Hello **** and thanks for reaching out. We're very sorry to hear that you had some issues with attempting to skip your last order. Our team is constantly striving to provide our customers with the best possible experience while using our app or website and anytime we miss the ***** we definitely want to know. ************* has been alerted to this issue and have been advised to make sure you are using the most recent version of the app to help reduce any issues that *** occur with older versions. We sincerely value you as a customer and since the time of this review, our team has issued a full refund on this order. We understand that this experience *** have been frustrating but we do hope that you would reconsider joining us again in the future.

• Review fromKendra F.

  Date: 10/31/2022

  1 star

  Kendra F.

  Date: 10/31/2022

  Signed up and it clearly says on the screen that card wont be charged until you order. So I think. Thats good. I enter my card info (huge mistake) then got busy and forgot about it until 2-3 days later I get an email thanking me for my order. I was like what order. I go and look and its showing an order placed and after going and looking and reading faqs it says an order would be automatically placed if your minimum was $35. So perfect for them they build your basket with that much it. I didnt even k let one had been made. Tricked into ordering $50 worth of food I will not eat and also caused an overdraft on my bank account because I didnt have the funds but my bank covered the item. Of course there is. I phone number to reach these people. Beware people of this very shady company.

  Misfits Market

  Date: 11/01/2022

  Hello ****** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. You should see this back to your card within 5 business days. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Review fromJessica W

  Date: 10/25/2022

  1 star

  Jessica W

  Date: 10/25/2022

  Do not order from them! I was intrigued yesterday and looked, was not impressed because the prices are not great, actually more than my local store so I left my cart. Wake up today to overdraft because they took it upon themselves to place an order for me!!! I have emailed them and now have to wait for a response. Absolutely ridiculous, just dont do it. They are stealing your money

  Misfits Market

  Date: 11/01/2022

  Hello ******* and thanks for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. You should see this back to your card within 5 business days. We can also confirm that that your account has been cancelled in full. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Review fromLinda T

  Date: 10/19/2022

  1 star

  Linda T

  Date: 10/19/2022

  Terrible organization. Misleading. Poorly run.They don't allow you to see anything that's available until you sign up for a plan. They take your credit card and all your information then refuse to cancel your subscription, which I placed and requested 2 mins after sign up. They don't have full size products like milk, their produce are overpriced and I haven't even gotten to the cost of shipping/delivery. I have contacted several times customer service and still no reply. They don't even have a phone number! Now they have all my information and who knows what they are going to charge me.

  Misfits Market

  Date: 11/01/2022

  Thank you for reaching out to us. We have special relationships with suppliers and unique methods of sourcing food which enable us to provide great deals to our customers. However, because of these unique relationships, pricing is only visible to Misfits Market members at this time. Our site is totally free to take a look at and should it not be the best fit, it is completely free to cancel. We checked in with our customer success team and they did inform us that you reached out on 10/19 and they were successfully able to send a reply to you the next morning and canceled your weekly grocery plan. Please be assured that whenever our customers reach out, we will respond within ********************************************** accordance with our mission of creating access and affordability. However, with rising prices around the country many of our vendors have had to raise their prices in kind, even on misfits. However, when comparing the average grocery bill for organic produce and other high-quality grocery items we offer, we estimate that our customers save 25-40% versus grocery stores or other delivery services.The savings can vary depending on where you live/the availability of local groceries and organic produce, but when comparing apples to apples (so to speak), the overall savings are still there. Please remember, too, that our boxes are conveniently shipped right to our customers' door. Our service helps our customers save time and money while also reducing food waste and supporting farmers. Should you have any further questions regarding your a la carte experience, please do hesitate to contact us at www.misfitsmarket.com/contact-us.

• Review fromJustine C

  Date: 10/05/2022

  1 star

  Justine C

  Date: 10/05/2022

  First delivery- says delivered and isn't. Great first impression. I was hesitant to use this place and my instincts were correct. I canceled my subscription and am now waiting on the company to acknowledge my complaint. Also, what company doesn't have a phone number??

  Misfits Market

  Date: 10/07/2022

  Hello ******* and thank you for reaching out. We checked in with our customer success team and they let us know that they did receive your message stating your order arrived. We apologize on behalf of our third-party carrier for the delay but we're glad you were able to receive your order as intended. Should you need any further assistance, please let us know at www.misfitsmarket.com/contact-us

• Review fromJules D

  Date: 10/04/2022

  1 star

  Jules D

  Date: 10/04/2022

  I am another one of your unsatisfied customers, very unhappy at your non-existent customer service. I like the idea of organic food and all but I really did not want to place an order, not even having sent it to me which I did not authorize and the only way was because my credit card was part of my profile and so you charge me for something I did not even authorize and usually you send it back when you're not happy, but there's no way to send it back to you. In short, please refund my money! It's pretty bad when you don't even approve an order to be sent to you but your company just sends it to me anyway and charges my credit card without me saying anything. Isn't that a bit fraudulent? With as many people as up in arms about the poor customer service of your company, I can kind of see a class action lawsuit against your company for reasons that you know good and well you are misrepresenting your good name and stealing our money at the same time. I really want to see something done, this is just not right whatsoever!

  Misfits Market

  Date: 10/07/2022

  Hello ***** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. We checked in with our customer success team and they have issued a full refund on the last 2 boxes that you received. You should receive the second refund within 5 business days. They were also able to confirm that your account has now been canceled. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Review fromSummer C

  Date: 09/26/2022

  2 stars

  Summer C

  Date: 09/26/2022

  I was curious and really wanted to like this. My husband and I love vegetables. And with a newborn I really wanted the ease of having the foods I like delivered to me door. However the veggies were very underwhelming. They weren't very good quality and pretty much all of them went bad within 2 days of arriving. To top it off I ordered cold foods, never received any of it. Were talking different types of meat and fish, like 10 items total. They did refund it but for being my first box it turned me off and I won't be back.

  Misfits Market

  Date: 10/07/2022

  Hello Summer and thanks for reaching out. We're sorry to hear that you were less than delighted with your Misfits Market experience. We're constantly striving to make sure that our customers receive their orders at their peak freshness and anytime we miss the ***** we definitely want to know. To ensure that our customers have an easy way of reporting these issues, we offer the ability to report issues with your order directly from our website or app in the my account section or by emailing in to our team. We appreciate you taking the time to provide us this feedback and we hope that you would consider giving us another try in the future.

• Review fromKisha R

  Date: 09/25/2022

  1 star

  Kisha R

  Date: 09/25/2022

  I was browsing your website and put a few things in the cart, but I did not authorize any order. I never placed the order that you charged me for and I want it cancelled and a refund for an unauthorized charge, The order number is ********.

  Misfits Market

  Date: 10/07/2022

  Hello ***** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. We checked in with our customer success team and they have issued a full refund on the last box that you received. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Review fromPritha R

  Date: 09/23/2022

  1 star

  Pritha R

  Date: 09/23/2022

  Was a charged for a box of food EVEN THOUGH I DID NOT GO THROUGH WITH FINALIZING MY SUBSCRIPTION. How? Misfits Market requires cc information in order for one to "build" a delivery box. Spent some time considering options and decided the subscription wasn't for me. I WAS STILL CHARGED FOR BOX, it's arriving today, and here's the kicker: it's full of things I don't eat lol. Who made the decision to sign me up? Not me Who decided what to put in the box? Not Me Who is being charged $48 dollars. Me. I expect a full refund. It's a pity you waste food as you do, forcing boxes of unwanted food on people. That doesn't seem to fit well with your branding, does it?

  Misfits Market

  Date: 10/07/2022

  Hello ****** and thank you for reaching out. We're sorry to hear that you had an issue with our site while attempting to to sign up. We are able to confirm that we are unable to create or ship an order unless the account creating process is complete since the terms and conditions of the membership have to be accepted. Once the account is created, our customers are enrolled in our weekly grocery plan that automatically picks our top items to send but our customer have the opportunity to edit this order before it is sent. We checked in with our customer success team and were able to confirm that you were issued a full refund on this order. We sincerely apologize for any confusion or inconvenience this may have caused. Should you have any further questions, please don't hesitate to reach out to us.

• Review fromJennifer M.

  Date: 09/09/2022

  1 star

  Jennifer M.

  Date: 09/09/2022

  Unhappy with food being almost spoiled, having to throw out half of the boxed items. Not able to talk to a real person, we canceled service but somehow keeps getting reactivated for charges and delivery.

  Misfits Market

  Date: 09/16/2022

  Hello ****** and thank you for reaching out. We're sorry to hear that you were not delighted with your Misfits Market experience. Any time our customers have an issue with their orders, they can always feel free to report the issue through our site/app or by contacting our customer success team directly so we can make things right. We are constantly working to improve things for our customers and we appreciate the feedback. Although we don't currently offer phone support at this time, our highly responsive customer success team is always willing to help via email. We took a look at your account and can confirm that your account is fully cancelled and will not be charged further.