Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard Holdings, Inc

  7300 N Crescent Blvd Unit 5 Pennsauken, NJ 08110-1541

  
• 

  LeafGuard Holdings, Inc

  14600 Industrial Ave S Ste J Cleveland, OH 44137-3268

  
• 

  Leafguard-Midlands, LLC

  1291 1st Street South Ext Columbia, SC 29209-3536

  
• 

  Leafguard of Austin

  2410 Patterson Industrian Drive Pflugerville, TX 78660-8312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is a dispute with Leafguard over completed payments. Total due to Leafguard was $8231 (see letter dated January 2023 from Leafguard with total amount due). My credit card was charged for $2743 on 12/10/2021 and $5488 on 12/12/2021 (see attached credit card statement). On Jan 13 2022, Leafguard also cashed a check written 12/9/2021 also for $2743 (see attached checking statement). On the initial day of service 12/9/21 the check written for deposit did not clear and I subsequently paid by credit card the amount of $2743. I contacted Leafguard about the overpayment of $2743 via check since it had been also paid by credit card and they were not willing to refund the amount. I contacted my bank about the overpayment and confirmed the check dated 12/9/2021 was paid to Leafguard on January 13, 2022. My bank opened an investigation and my bank, who is also my credit card issuer, issued me a refund to my credit card in March 2022. I have corresponded with Leafguard General Managers Scott M*******, Michael S***** and Chandler G************ of Leafguard DC on three separate occasions. I have provided bank and credit card statements as requested to show documentation of the complete payments. In January 2023, I have received notice that the account remains unpaid and a notice of involving a collections agency. My last correspondence by email with Leafguard was Oct 18 2022, providing bank and credit card statements for the 2nd time. I was told by Mr. G************ that he was in receipt of my documents and was working to close the matter. He stated he would get back to me, however, he did not confirm via email that this was resolved. I can provide emails if needed.

  Business Response

  Date: 02/14/2023

  Ms. ****** we have researched your claim that the final payment of $8231 has been fully paid.
  Our records show A down payment of $2743 was collected on 12/09/21 and the balance of $5488 was collected on 12/11/21
  It appears because the down payment was declined at first and then later approved it still appeared as an outstanding balance of $2743.
  That has now been corrected in our system . Please disregard any future notices of payment due. And we apologize for any inconvenience this might have caused.  

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/2021 I purchased new gutters from Leaf Guard for the amount of $19,383.00. The gutters were installed a week later. During the removal of my existing gutters and leaf guards my first and second row of shingles along with the hips on each of the corners were damage. When I came home after work I saw my 2 year old roof destroyed; I immediately called and sent pictures to Supervisor #1 ******. He came out the following day and agreed that the installers did do the damage. We both agreed the installers should have stopped with the removal of the existing gutters within the first ten feet and notify ****** of the situation. We could have waited for warmer weather, if that's what we needed to do to make the shingles more flexible to work with. ****** requested I get an estimate on repairs, which I did, March 1, 2022, but we both agreed to wait until warmer temperatures before repairs were made to see if any of the shingles would relax and lay down by themselves. By now it's *** and some of the shingles did lay down but most of them were cracked and never did go back to there original shape. So now comes the labor shortage and the company that installed my roof wasn't able to work it in their schedule before the temperature started to cool off so I had to go with another company. The roof was repaired to my satisfaction on Sept. 23 2022. I notified ****** about the repairs being finished and he said he was no longer working in this area and gave me Supervisor # 2 ****. **** pretty much went on defensive side not really understanding my problem. So I ask him if I needed to contact ****** the General Manager to get my problem resolved and he said no because he also didn't work in this area anymore either. On October 26 2022, **** said he would notify his Regional Manager # 1 and he would get in touch with me. Thirty days later, Nov. 21, 2022, I contacted **** again and he apologized and said that, that Regional Manger is no longer with the company and he would forward my complaint to Regional Manager # 2. So here we are 60 days later Jan. 22, 2023 and I'm still waiting on someone to reach out to me to get this problem resolved. All I want is to be reimbursed the $3,600 I spent to have my roof repaired.

  Business Response

  Date: 02/01/2023

  We have started the process of refunding $3600 to this customer.

  I apologize for any inconvenience.

  Thanks,

  *********************

  Regional Director

  ************

  Customer Answer

  Date: 02/15/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just for the record I wanted to have this complaint changed to Satisfied. I forgot to notify BBB last week before they closed it. Leaf Guard is making things good on their end and is in the process of mailing a check.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 very reputable basement specialists from Milwaukee look at a water leak problem in the corner of my basement .Between 01/10/2021and 10/13/2023, Have some discoloration in the paneling and dampness in the carpet in the basement corner. On the outside of the corner is an underground drain system that extends to the street had leaf guard gutters and downspouts put on. t was recommended to me that I have the downspout that is connected to the underground drain disconnected because the system is so close to the foundation and is perforated drain tile and is probably clogged so any water that drains from the downspout is more or less seeping straight down into the basement. So I call Leaf Guard on approximately 01/12/2023 and ask if I can correct the problem by changing to the above ground with a downspout ext. They say No, they will Void the Warranty they will have someone call me. Got a call on 01/16/2023 which was Monday telling me I would get a call letting me know what day they would do the work. Well, it was now Friday 01/20/23 at noon no call Office Closes at 5 pm, and no Saturday Hours. So I call and ask the status of my change over I was told I was scheduled for Saturday 01/21/23 but did no a time would have a tech call me. Imagine THAT NO CALL!!!!! NO SHOW!!!!! I NEED IS FIXED BEFORE MORE DAMAGE IS DONE TO MT BASEMENT

  Business Response

  Date: 01/23/2023

  The local General Manager spoke to the customer on 01/22/23. 

   

  A service call was set for 01/23/23 to disconnect the downspout from the clogged drain tile and to divert it into the yard as asked. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed contract 4-14-22 amount 12,284,44 paid ******** so far gutter on main roof lets water behind facia board causing water to leak into our living room. gutter was installed Nov 10.told leafguard it was leaking into house..Nov 18 leafguard contractor came worked on gutter and claimed all fixed.called dec 15 told about ****, called again 12/29 left another message.We disputed charges with synchony Bank twice. They keep closing dispute without talking to us.bottom line is the gutter is up but we still get water in our living room. how can i be satisfied ?I have called Leafguard numerous times,i have notes that cover 3 8 1/2 by 11 pages.calls are rarely returned in a timely manner ,if ever,we need some one to come to the house and fix it properly so water stops leaking into the livingroom and running down the siding.lead # *******

  Business Response

  Date: 01/09/2023

  To Whom It May ******************* ****** project included a boxed gutter conversion.  We subcontracted the carpentry work for the box gutter conversion to ******** Construction.  On November 10th ,2022,the final gutter was installed by Leafguard after the boxed gutter conversion was completed.  On November 16th, 2022, ************** called and let us know that the gutter was overshooting water onto his awning. Speaking with **************, we determined that there was a gap showing through his attic and allowing water in the home.  On November 17th ,2022,we sent ******** Construction back to the home to adjust his work to close the gap to prevent water from moving backwards.  On November 18th,2022, the order was finished and closed with the customer being satisfied with the fix.  On January 5th ,2023, ************** called and let us know he was having water coming in in the same location.  On January 6th,2023, Leafguard dispatched a service to the residence to inspect the problem.  *** service technician took pictures of the issue and documented in notes that he would need to evaluate a solution with the production manager.  On the morning of January 9th, 2023, the customer was contacted to let him know that additional metal flashing would need to be installed to ensure no water makes it back through the problem area.  ******** Construction was contacted, and a rush was put on the service to get them out there tomorrow, January 10th, 2023, to add metal flashing and resolve the issue.  *** customer was again contacted to let them know the course of action and the solution to fix the problem.  We also let the customer know that when the subcontractor gets done with the fix, we would send out a follow up service crew to water test the house to ensure no further leaking.  *** customer was happy with proposed plan of action.
  
  Thank You,
  ***********************
  Vice President ** Leafguard

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gutters are warranted. I am having an issue with the gutters so on Oct 21,2022 I called *************) and requested service. I was told I would get a return call within 24 hrs. On Oct 25,2022 I called again and this time someone returned my call, asked that I text some pictures of the problem areas and set up an appointment for Nov 5, 2022 between 10 and 11 AM. Nov 5th was a no show and I got no response when I called the cell phone. Nov 7th or 8th I repeated the call process, someone called me back and said my Appointment was Nov 14th. (I have the text I was sent stating Nov 5th). Because of a death in the family Nov 14th did not work for me so I was given an appointment for Nov 21 and told they started at 7:30 AM. On the 17th at 8:30 I received a call that they would be here at 1:00 PM, at 2:30 I received a call that they didnt think they had the right address.

  Business Response

  Date: 01/05/2023

  Ms. ******* returned contact with the ** via email and notified him the service was no longer necessary.

  Customer Answer

  Date: 01/05/2023

  
  Complaint: 18476592
  
  I am rejecting this response because:
  
  When my Leaf Guard gutters were installed Leaf Guard was represented by ************************ ** but this is no longer true. When I filed my **mplaint with you after 3 failed appointment attempts the ******** **mpany reached out to me and offered their services to address my gutter issues. They showed up a week later and fixed the issue. The email I sent to Gutter Guard was in response to a December 26th email they sent me saying they didnt have my address and **uld I send it to them. My response stated I  first **ntacted Leaf Guard on October 21st, its now December 26th and youre just realizing you dont have my address? The problem has been addressed by another more responsive **mpany.

  By return email I got an out of office until Jan 3rd message.

  My issues with my gutters have been resolved, my issues with Leaf Guard never were. Supposedly I have a lifetime warranty but I just wonder how much I can rely on that.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had leaf Guard do 3 complete do overs because of poor workmanship and 2 partial . The facia wrap is wavy and crooked, The front downspout was added after the salesman said we didn't need it. It has always leaked in the inside corner but has removed. Now the water overflows the gutter by the front porch, inside corner still leaks by the front porch. I cannot get a response since the last redo. I like the idea of the product but it does not look or work as promised. It seems the workers are not trained properly. I don't understand the A+ rating with a 1? review.

  Business Response

  Date: 12/16/2022

  ******* was able to figure out what we needed to do to correct this issue. however the gutter is frozen right now and we need to wait for a warmer day to come out. currently have service scheduled for 12/19 as weather looks a touch warmer that day.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint against LeafGuard of **********, ** for not completing the job on my gutters. Talk the production manager, ******************* the day the workers were here working in July 2022. He promised me that he would get it done if he had to do it himself. I have been calling him every since and I only get his answering machine. I have not gotten a call back yet. The lead # *******, and the transaction date is 7/18/22.

  Business Response

  Date: 12/15/2022

  We have left multiple voicemails and sent emails to this customer to try and schedule a time to address any concerns but have not heard back.  We will continue to try and contact this customer.

  Thanks,

  *********************

  Regional Director

  ************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract #******* call to replace the roof to get new gutter from leaf guard/ on 8/28/22 got a call from **** to see when the roof would be done to do gutters, they added a down spout not sure if it was needed it comes out and floods and then it runs into my crawl space. I called multiple times to get this removed and put it back like it was. They said it could be weeks before they can back.. now, I have been calling and no one is answering or doing anything.

  Business Response

  Date: 12/02/2022

  This issue was identified in September and not addressed properly by a former Manager. The BBB complaint was filed at approximately the same time that new production management got involved. Customer was contacted, service scheduled, and completed 11/7.

  The local General Manager called the customer on 12/1 in response to the ******************** complaint.  He was as surprised that it was still active. He agreed that the issue has been successfully resolved, and was happy. 

  
  This has been resolved. 

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted LeafGuard of Mich.(LGM) on 10/6/22) for gutter and down spout replacement. COST- $9,566,00.. for ***** sq.ft. ranch and 1 car attached garage. Concerns: the gutters were positioned lower on the faschia, the aluminum siding (1 place) was cut and in 2 locations the aluminum siding was bent backwards (exposing wood) to fit the gutter in. The The aluminum above the gutter was puckered as the gutter was secured by nails onto the fascia board.When asked why there was puckering and why the gutters were so low, the worker stated the roofers left tar on the fascia and that was how it had to be hung.On 10/7/22, called *************************** (TH), the production mgr. with my concerns. On 10/11/22) TH reviewed the project. I asked TH why the two young men who were doing the initial work did not tell me about the tat as I would have called the roofers immediately. ** responded that he told them to finish the project. On 10/15/22) TH and 1 of the 2 workmen from 10/6/22 came to fix the work. TH fixed the aluminum siding. He attempted to even out the puckering of the aluminum siding above the low pitched gutters by putting a strip of aluminum and nailing it to the faschia board . I came outside and asked him if the "tar" was the problem and TH responded that the ice guard was the problem, I offered to call the roofers and he said he had fixed it. It did not work as wavy sections of aluminum strip and the nails are very noticable. The roofers have come out twice - once after the initial gutter work and once again after the gutters were " fixed" . The new roof was put Ion 2 wks. prior to the gutter work. The initial workmanship waspoor and the repair did not work, therefore I am asking for the present gutters to be removed and a new set of gutters and down spouts to be put on my house. I am also going to file a complaint with the Mich. Attorney **************** .Thank you for reading my complaint.

  Business Response

  Date: 08/29/2023

  On 11/23/2022 the Production Manager, PM, and Crew completed the install and the customer is happy. Customer said everything looks good. PM made sure to do everything to customers exact specifications. We removed all the gutters from the home. Removed all the wrap. Replaced all the bad wood. 40 of wood. Bent custom Fascia metal and installed. Re-installed all the gutter. We installed a new gutter in the rear of the home because one of the downspouts was removed. Added 20 of black pipe to get the water far from the foundation. Customer was happy and this was resolved **** months ago.  We are following up with the customer today to make sure that all is still good. 

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought leaf guard about two and a half years ago. Has always leaked bad They have been out to fix it about 10 times and it still leaks I have video of some of the problem wish I had video for all of them.I have tried to work with them. I just Want them to take them give me my money back. Thanks you for you help The last picture Im going to upload is a picture of when we bought the house as you can see we did not have any down spouts in the front of the house Leaf guard installed two and it doesnt Work

  Business Response

  Date: 11/09/2022

  Setting up a service to revisit. It appears the porch roof has began to settle causing issues with drainage.  

  Customer Answer

  Date: 11/09/2022

  
  Complaint: 18337276
  
  I am rejecting this response because:
  

  I had a contractor come check the roof after the first leak. because i figured they would try to blame my roof. 

  this house was built by a contractor for his parents and it is made very well (over kill)

  they have come to the house to fix the gutters many times and have only said its the roof the first time.

  if it is our roof why dose the leak moves every time they come out to "fix" it

  i have also saved texts of correspondence between myself and them 

  these are the dates of the videos (and i wish i had a video for each time)

  july 6 2021

  oct 26 2021

  april 29 2022

  june 7 2022 june 9th 2022

  aug 16 2022

  sept 15 2022

  oct 4 2022

  i have also saved texts of correspondence between myself and them 

   

  i was really tiring to work with them to resolve this issue

  and they have stopped texting/calling  me back I have also called the omaha office and left a message for them to call and they have not

  that is why im asking for your help i did try to work with them for 2 years

  i can not upload .mov but i have them and pictures are in the original compilate 

  thank you for your help

   

  
  
  Regards,
  
  *************************

  Business Response

  Date: 11/19/2022

  Service being set for after Thanksgiving per the customer. 

  Customer Answer

  Date: 12/05/2022

  
  Complaint: 18337276
  
  I am rejecting this response because:
  

  I am still waiting for then to come do a water test 

  it will be the third one

  also their response was something about our roof sagging

  we have has a roofer come look at the roof and there is nothing wrong with it 

  the last gutters we had replaced because i did not want to clean them.  if you look at the picture of when we bought the house the were not ANY down spouts it the front of the house 

  leaf guard has put on two and the water runs over the gutter

  one more thing I asked about then saying our roof is sagging and the manager for leaf guars said he did not think there was anything wrong with the roof and if they did he would have not spent thousand of dollars tryting to get them to work

  I really would like our money back so we can go this a company that there product works

  its going on three years now.

   

  and its very frustrating 

  thank you for your help

  
  
  Regards,
  
  *************************

  Business Response

  Date: 12/16/2022

  GM went to Ms. ******* home on Monday 12/12 and went over issues she was having. needed to replace gutter and change high point and fix issue with DS. performed water test where we could see system over front doorstep.
  
  PM sent crews out there following day 12/13 and resolved all issues. **************** was happy that we were out there and kind to all installers. she said she will wait for next rain to make sure it works. water test showed ** system working as well.

  Customer Answer

  Date: 12/16/2022

  
  Complaint: 18337276
  
  I am rejecting this response because:
  
  I need to wait till it rains to see if they fixed the gutters. When they were water testing the water was going over the gutter I called and told The leaf guard guy (i think his name is *********************) that the some of the water was still over shooting the gutter and not going in.

  He said it will be fine. I told him we wont know till it rains 

  I would like to leave the complaint open till it rains because I dont believe the problem is fixed yet. But we will have to wait till it rains to know for sure

  Thank you for your help 
  
  Regards,
  
  *************************