Complaints

This profile includes complaints for Ecoshield Pest Solutions NJ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions NJ LLC

  135 Raritan Center Pkwy Edison, NJ 08837-3625

• 

  Ecoshield Pest Solutions NJ LLC

  100 Pike Rd Bldg B Masonville, NJ 08054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account with ********************** and they are constantly delaying and refusing to comply. I have spent countless hours on the phone with their representatives and they continually claim that they cannot reach the local service provider, so perhaps I would agree to these reworked terms or those reworked terms. Completely dishonest.

  Business Response

  Date: 05/20/2025

  Hi Azzan,
  We appreciate you bringing this matter to our attention and apologize for the inconvenience this may have caused. We understand that spending too much time on the phone can be frustrating, especially when time is valuable. Our team members are trained to provide transparency in communication and aim for quick resolutions, but there are necessary processes to follow when canceling an account. Often, our team members are trying to help by explaining the risks of canceling pest control services, but we respect your decision to proceed with the cancellation.
  Upon reviewing your account, I found that all required services for your agreement have been completed. We also noted that your first request for cancellation was received on 5-12-2025, and the account was closed the same day. I can assure you that your account is now fully canceled with no pending balance.
  We respect your decision to close your account and wish you all the best moving forward.
  Best regards,
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel the service and they refuse, continued run around, transfer to other departments, they are a scam. The service is ineffective.

  Business Response

  Date: 05/20/2025

  Hi *******,

  Your account was officially closed on May 12, and we regret that your experience leading up to that point did not reflect the level of service we aim to provide.
  

  If theres anything further youd like to address, please reach out to us

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against EcoShield Pest Control due to appalling customer service, unfulfilled commitments, and now unjustified billing threats.
  
  I contacted EcoShield months ago to cancel my membership, which they confirmed was canceled. As part of my contract, they said I had two remaining services that would be completed at no charge, especially because I was dissatisfied with prior work (no noticeable improvement despite multiple treatments).
  
  They insisted on completing those services for free but later charged me anyway. I am now being threatened with collections over an $86 balance—for a service they told me would be complimentary. Naturally, I will not pay a bill for something that was supposed to be free.
  
  Their service has been unacceptable from the start. They left mouse traps around my property months ago and never returned to remove them. They promised to send a technician to spray my basement, but that was never scheduled or completed, and no one followed up.
  
  For the last six months, I have repeatedly requested to speak with a manager or supervisor, but every time I call, I am told no one is available. I keep getting routed to associates who can’t help beyond taking messages, and no manager has ever returned my calls.
  
  EcoShield claims to care about customer satisfaction, but my experience has been the opposite. Their handling of my concerns has been unprofessional and frustrating. I want this complaint on record to warn others and strongly advise people to look elsewhere for a company that values its customers.
  
  I am requesting that EcoShield cancel the erroneous charge, remove the threat of collections, and formally acknowledge their mishandling of my account.

  Business Response

  Date: 05/13/2025

  Hi ******** 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  
  Best,

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with a door saleswoman, she advised as to the fee structure and that it can be canceled at any time. At the end of summer I noticed I was still being billed and reached out to the salesperson ******* who had given me her number for any issues. No response to call or text.Spoke then to their office who said they had done additional visits and thus billed **** replied I understood but made it clear that I wanted no further service. I followed up with an email to them on 10/27/2024 terminating the service in writing. They continued to bill my card.Upon canceling the card, they have reffered the account to a collection agency.Bottom Line: Once you sign up they will not allow you to cancel.

  Business Response

  Date: 04/28/2025

  Hi ****,
  Thank you for bringing this matter to our attention. We strive to maintain clear and transparent communication with all of our customers.
  As part of our service plan, we send a welcome text that highlights the three key points of the plan, including the Annual Commitment Discount (****) you receive on your initial service. This message also informs you that if you cancel before the service agreement ends, the **** must be repaid. By responding "Yes," you acknowledged this term on your account *********. Please note that this account has been closed with no pending balances, and as a gesture of goodwill, we credited the ****.
  Regarding your other account *********, I found that it was sent to collections due to an outstanding charge for your quarterly service on 12/20/2024, amounting to $138.61, including tax. We had sent you appointment reminders on 12/13/2024 via email, voicemail, and SMS. To resolve this, we have waived the balance as a goodwill credit, and I can confirm that all of your accounts are now closed with no pending balances.
  While we regret that you chose to cancel your account, we genuinely wish the best for you moving forward.
  Best regards,

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime last summer, a salesman from EcoShield entered my property and walked into my backyard to my pool. He convinced my wife that she should subcribe to a service to treat the lawn for mosquitos. She signed up for the service. It turns out that the salesman, who professed to be an owner, tricked her into signing up for a full-house pest treatment contract. ********************* has been treating this house for years, and we did not want or need a second company providing this service. When I realized, I called EcoShield to cancel the service. I was told that was I was required to pay for three additional months of service to effectuate early cancellation. Under protest, I paid the three months of service fees. Then, on February 26, 2025, a service technician trespassed on my property and illegal dumped chemicals. Now Ecoshield is relentlessly pursuing payment for this service. I have called over and over, and EcoShield maintains that rather cancelling on October 31, 2024, they claim that I agreed to a discount. And that is basis for trying steal money for the February 26, 2025 trespassing and illegal dumping incident that on my property. I'm on the phone right now, and all of these lies are repeated by "****", he is trying to get me to pay money that I don't owe. This company is a scam. Buyer beware.

  Business Response

  Date: 04/09/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. We understand how frustrating this experience has been and appreciate the opportunity to clarify the status of your account.
  After reviewing the account, we can confirm that your services with EcoShield were formally closed on February 26, 2025. There is no outstanding balance, and no further attempts to collect will be made.
  We regret any confusion that may have occurred regarding the original agreement and communications with our team. Our sales representatives are trained to walk each customer through the full terms of service, which are also confirmed through our two-step verification process prior to initiating treatment. Nevertheless, we understand that every situation is unique and are committed to learning from each customer experience.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially was told, by door to door sales person (********) that there would be 2 payments for quarterly service 6/2024. Once first payment is processed the notations say (quarterly payments). I call the company and am told that I have to complete 4 services with 4 payments to complete the service. I moved and called to schedule my last payment and am then told that there is a $250 cancellation fee and now there is a 5th service which was not part of the quarterly service. In total I have had to make 5 payments and am being told there is a cancellation fee and that the 2 other representatives that told me otherwise were "mistaken".

  Business Response

  Date: 03/27/2025

  Hi ********, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize if there was any miscommunication during the time of your sign-up. After reviewing your account, it looks like your account is fully closed and the cancellation fee was waived as of yesterday 3/25/2025. If there is anything else I can do for you, please let me know. 
  
  Thank you! 

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield Pest solutions has sent me to a collection agency and is trying to charge me for services that were not rendered.
  
  They agreed to service the inside of my building for pest control services and never did so.

  Business Response

  Date: 02/02/2025

  Dear ***,
  
  
  
  Thank you for reaching out to share your concerns. Upon reviewing your account, I see that we conducted a follow-up service on July 18, 2024, which followed the egg cycle service on July 7, 2024. At the time of the visit, the interior areas of your home were inaccessible for treatment due to ongoing remodeling, including the presence of construction tools and materials. Despite these challenges, our technician treated areas where access was possible and discussed the situation with you during the visit.
  
  Regarding the balance on your account, the charges are valid as services were performed as outlined in your agreement. Interior services are included at no additional cost but must be scheduled in advance of the visit to ensure proper accommodation.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23rd,2024 I received a text message from Ecoshield stating they are coming out for service October 24th,2024. The text asked if you confirm or wish to cancel this appointment. In which I chose to cancel because I knew we would not be home . And my main concern was inside treatment of the basement for spider crickets. The previous treatment they did not come inside because we were not home . The next day , the technician showed up , rang the doorbell and I spoke to him on the ring camera stating I had cancelled the day before. Ecoshield insists that service was done and are billing me . I refuse to pay because not only did I cancel the day before, but I spoke to the tech and told him not to treat my property, that I will call to reschedule service .

  Business Response

  Date: 01/27/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. Upon reviewing your account, we see that an appointment reminder for your service was sent on October 23, 2024, at 10:29 AM. We also received a response to the reminder on October 28, 2024, at 9:18 AM, by which time our technician had already arrived and was midway through completing the service, including the exterior treatment.
  
  Unfortunately, we did not receive prior notice to adjust or reschedule the service, and we sincerely apologize for any misunderstanding or inconvenience this may have caused. As the service was successfully performed, the charge for October 28, 2024, remains applicable.
  
  We greatly value your feedback and are committed to providing clear communication and timely service. If you have any additional questions or concerns, we would be happy to assist further.
  
  

  Customer Answer

  Date: 01/28/2025

  
  Complaint: 22803827
  
  I am rejecting this response because:
  
  I had cancelled the appointment with your automatic text the day before which asks if you confirm or cancel. I hit cancel because I knew I was not going to be home. I had called after the previous treatment complaining that my main concern was spider crickets inside my home , which was not treated the first time .i was assured that this would be addressed on my next treatment. When your technician got to my house he rang the doorbell, I told him I canceled yesterday, Im not home . So, if your tech did treatment , that is not my responsibility. 
  
  Regards,
  
  ****** ****

  Business Response

  Date: 02/03/2025

  Dear ******,
  Thank you for reaching out. We appreciate the opportunity to review this matter with you. According to our records, the service reminder was sent on October 23, 2024, and the appointment was scheduled for October 28, 2024, rather than October 24, 2024, as mentioned in your complaint. The cancellation request was received at 9:18 AM on the day of service, after the technician had already begun the treatment.
  Our technician noted that after ringing the doorbell and knocking, there was no initial response. Midway through the service, you communicated via Ring camera that you had canceled. At that point, the technician followed protocol by confirming with his manager, who advised that the service should be completed. While we understand your intent to cancel before the visit, the request was received after the service had begun.
  We are happy to work with you toward a resolution. If your primary concern is interior treatment for spider crickets, we can schedule a follow-up visit at no additional charge to address that specific need. Additionally, if you have any documentation that differs from our records, we are open to reviewing it. Please let us know how you would like to proceed.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to door said I had 3 days to cancel agreement. I called on the 3rd day changed my mind about continuing service. The representative acknowledge I cancelled on time. They charge my credit card every month anyway. Have to fight with my creditcard to get my refund. I DO NOT HAVE AN AGREEMENT WITH THIS HORRIBLE COMPANY. They do not honor their agreement to cancel and not be in a contract.

  Business Response

  Date: 11/20/2024

  Hi there, 
  
  Per checking your account, your account is closed and there is no balance. You canceled within your three-day right so you are all good to go. You can use this as written confirmation. 
  
  Best, 

  Business Response

  Date: 12/02/2024

  Hi there, 
  
  Unfortunately, information was not communicated correctly. You are able to close your account with no charge if done within 3-business days of signing up, but we do not refund the charge already rendered. 

  Customer Answer

  Date: 12/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Once again they are liars. I was busy at work (I work from home) when Kyle showed up at my door. He is a good fast talker. I was foolish enough to believe his verbal lie about not being liable for any contract signed if canceled within 3 days. He NEVER EVER VERBALLY told me I would be responsible for paying $213.25. He and his co worker were here maybe about 3-5 minutes in total. They spot sprayed around the house and in the basement put down 4 YES ONLY 4 glue traps.  As you can see I did indeed cancel within the 3 days. So I ask you as a working middle class family do you think this minimal amount of effort fast talking scammer is worth a contract of 213.25????

  MY answer is no. Had I been verbally told I would been robbed of 213.25 in the beginning of the scam I would shut the door in his face. BUT I WAS TOLD I WAS UNDER NO OBLIGATION. 

  Now with that being said I do not mind paying a reasonable cost of maybe no more than $50.00 even that is too much in my persona opinion. But no way do they deserve to get away with lying to people this way. I am sure I can NOT be the only one they robbed and feel this way.
  
  
  
  Regards,
  
  
  ******* ************ 

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ecoshield I had not had a problem at that point, but the *** talked about how it would be a good idea to make sure that there is not a problem in the future They tell you that you can cancel within a 3 day cooling off period as defined by law, what they don't tell you is in small print and they include "By initialing below, I acknowledge and agree to waive the right to cancel this Agreement pursuant to the Federal Trade Commissions three day cooling off period for EcoShield Pest Solutions to treat to the emergent pest issue at my property. I understand that the emergent nature of my pest issue requires immediate attention and that the services provided by EcoShield Pest Solutions are necessary to remedy the issue."They also try to upsell home and shed treatment. The only difference I have noticed is that after ecoshield service appointment, I see more insects inside. When they tell you that they create a protective barrier around your home, its actually chemicals that will push the insects inside. I asked to cancel the contract. They are now telling me that I owe them $300 because of a discount that they gave me initially. Looking through other complaints, I am not alone. They use the excuse of a text message to try to explain this. Nobody reads the 2 paragraph text message that you send them. They know this is an excuse because if they pointed out in the contract that you would have to payback this discount upon cancellation, you would realize that this is not a discount, it just is a roadblock to cancel a contract with a sleazebag company with which you should not do business. When you request to cancel, they ******* you with emails asking you to call them to tell them why you cancelled. They do not read responses to these emails, because they want you to call. I do not have time to call, wait on hold, and explain why I do not want to continue paying a scumbag company whose work does not benefit me. I also do not owe you an ex

  Customer Answer

  Date: 11/12/2024

  PO box 92278

  ************, 89193

  Business Response

  Date: 11/14/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******