Complaints

This profile includes complaints for Ecoshield Pest Solutions NJ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions NJ LLC

  135 Raritan Center Pkwy Edison, NJ 08837-3625

• 

  Ecoshield Pest Solutions NJ LLC

  100 Pike Rd Bldg B Masonville, NJ 08054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill In the mail dated 8/25/2024 from ecoshield pest solutions -South Jersey for $201.52. I called because it was also sent to the wrong address, it was sent to 14D and I am 14A. I did not hire this company nor did ever speak with this company before receiving a bill. Moreover, they never sprayed but are still billing me. When I called I spoke to a representative named Elmer and he said, after over an hour on and off hold, that my local branch would contact me the following day. I was never contacted and one month later I received another bill and it went up to $392.86! One month it almost doubled. Again. No service was ever provided and management has been ignoring me. I placed several calls and continue to be told I will be contacted later. This is going into collections now and will ruin my credit.

  Business Response

  Date: 11/06/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was not acknowledged and agreed to. I'm not sure exactly what happened here since you are in 14A and the address is 14D
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer Answer

  Date: 11/13/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. The company has offered to waive all fees and cancel whatever account was made in my name. This is acceptable to me. Thank you
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started on 5/16/2024 for initial treatment, 7/2/2024 second treatment, 8/29/2024 third treatment, they are sending us into collections for cancelling the service after their treatments caused more bug infestations:
  
  I want to express my deep disappointment in this company and how they handled my property. I paid for their services initially for $213 then quarterly for $213 per QTR to remove ants and spiders from my property and was told on the multiple treatments by their technicians that the ants and spiders would be gone in a few weeks after each treatment. That was not the case. If fact, over the course of 3 treatments, we had ant infestations in the house which has never happened before in the 7 years we lived at our house. This only happened after the 3 treatments from this company and spending a lot of money for the treatments ($424).
  
  The infestation of ants was so bad that after we cancelled our services with them, we hired another pest company to remove the ant infestation, which they successfully did after just one treatment but cost us another $500 out of pocket. When they asked about the previous pest treatment I explained to them about this company's services and they chuckled a bit and told us they get a lot of their clients and their treatments are not effective.
  
  You can understand why we do not want to pay them another $200 for "cancelling the service" which we should have the right to do after multiple treatments and they caused the issues to get worse.
  
  We spent $424.36 with them to only cause a massive ant infestation and another $500 to fix it with another pest company. That is almost $1000 we have spent. Now they are asking for another $213.25, just to cancel this service then threaten me that they will be sending me into collections.
  
  This company seems to be a scam and I have seen this happen with a lot of their customers.
  
  We would like them to stop reaching out and waive the $213 cancellation fee.

  Business Response

  Date: 11/06/2024

  Hi ***** 
  
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  **** ********

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not aware that I was signing into a contract. I explain to them that I don't need a exterminator every 3 months. Then they send people to my home (exterminators) when I specifically asked them to not send anyone to my home when I'm not home. Then they sent an inspector to my home and I felt violated. I felt they were trying to say I was stealing service. I don't owe them anything. I explain to them that I felt like I was trick. They said the fee was early termination of a contract I was not aware of. 2 weeks ago I sent an email to them telling them to cancel my service. I feel like I'm being harass. I am on a fix income. Each time they came I paid ******.

  Business Response

  Date: 11/06/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ecoshield salesperson solicited my wife door-to-door and made several misleading claims:
  
  * We could “cancel any time” (insinuating without penalty).
  * The term was for 1 yr.
  * He was the business owner (he wasn’t).
  * The application would take 40 minutes to 1 hr (it took around 5 min).
  
  When I reviewed the contract to process payment later, I saw that the term was actually 2 yrs with a min commitment of 1 yr, so we would be paying thousands for brief insecticide applications several times a year, with no control over how many times they occurred.
  
  I contacted the salesperson, stating I was fine paying for the application but didn’t want the ongoing service. He didn’t deny the misrepresentation but smugly said there was nothing he could do (not the owner) and noted a 3-day cancellation clause, which had expired. He said someone from the home office would call me, but no one did. A week later, a crew arrived for another application, which my wife refused.
  
  For several wks, I contacted their 800 number, speaking to multiple reps about the misrepresentation, which they expressed no surprised concern about; instead, they focused on the cancellation term, which I didn’t want to pay. Finally, one rep agreed to cancel the service and waive the cancellation fee (thanks!), asking for my credit card. I requested to confirm the fee removal online. However, the email confirming cancellation still listed the fee.
  
  I called again, and another rep reneged on the previous agreement, claiming the earlier rep had agreed only because I had been “aggressive” (I was frustrated but insistent). They now stated the cancellation fee would stand, and shortly after, we were contacted by a collection agency.
  
  In summary, the salesperson misrepresented the terms, the company hid behind fine print, and now they are using a collection agency to enforce a fee we should not owe. We are willing to pay for services received but believe the cancellation fee is unjust and request reconsideration.

  Business Response

  Date: 10/10/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message.
  
  I can waive the cancellation fee for you but I cannot waive the service charge. The appointment was from 6:18 PM-7:11PM which is about an hour which is typical for appointment lengths. I will send you an invoice showing the zero balance for the cancellation fee. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Business Response

  Date: 10/21/2024

  Hi *******, 
  
  I have updated the invoices in the account and sent you an invoice showing the balance waived for the cancellation fee and sent a new invoice for the past do on your account. Please let me know if there is anything else I can do for you. 
  Best, 

  Customer Answer

  Date: 10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I processed the payment and—given that we've settled the balance—trust that any collections agencies will be disengaged and we won't incur any further payments or contact.
  
  
  Thanks and regards,
  
  
  ******* ******

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Avoid this Company Misleading Practices**EcoShield knocked on our door in the spring of 2024 offering pest control services for what I thought was a reasonable rate. It was one of those situations that if I sign up there, I can get a discount, which still amounted to over $180, which is fair based on experience with other pest control service companies. However, they never mentioned "subscription cancellation" fee, which was written in the fine print. The text they sent was done while the salesman was standing in my yard so it was incredibly awkward as he watched me fill out this work. He certainly did not disclose this fee, which I believe is absolutely misleading because the 10 minutes they spent at my house for treatment was not worth the "original" price of $350. I now plan to file a consumer complaint with AAA, as I feel completely bamboozled. Do not trust this service and go with a local business that doesn't come knocking on your door to take your money.

  Business Response

  Date: 10/11/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  **** *********

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date -06/01/2024 Cost of each Neighbor - $169.53. Total costs - 339.06 excluding cancellation fee.
  I share a small courtyard with my neighbor and we we're having a wasp problem. We contacted EcoShield to have these wasps removed. Salesperson recommended the 2 year service contract, and we agreed. Both of us paid for a 2 year contract as they would not provide service if either of us did not agree since the wasps were in the middle of the courtyard (total space: less than 80 sq ft). They put some pellets down and told us to give the wasps a few days to dissipate (little did we realize there was 3-day cancellation policy that by the time it the 72 hour period ended, there was still wasps). Over a week went by and wasps were still there. Neighbor called multiple times and they failed to send a crew out. Had to pay another contractor to remove the wasps which they did. Went to cancel with Ecoshield, and after dealing with about an hour long customer service (where they try to do everything but let you cancel), we finally got to cancel for $213.25. I contacted my Credit card provider and they attempted for over a month to get in contact with Ecoshield but EcoShield did not respond. We got a letter from them saying our chargeback claim was not valid and we owe them additional money ($235.25 now). We also received a bill addressed to us for our Neighbors address for their cancellation fee($213.25). We are just looking to resolve this problem as they are threatening collections and want our name and both addresses removed and both accounts closed.

  Business Response

  Date: 09/19/2024

  Hi ********* 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******** ****

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not only a scam but is actively breaking the law daily. They are illegally doing door to door solicitation with no permit, in towns where that is forbidden.
  They came to our door pushing us to try their service. We were unsure since we don’t have a lot of money, they assured us it was easy to cancel if it doesn’t work out. They came one time, were here less than 5 minutes, did nothing but make our home worse (lied about the treatments too. Said it wouldn’t kill mice but there are now dead mice all over, smelling in my walls, attracting flesh flies, etc). I called nicely and politely to ask to cancel service because it isn’t helping us, I wasn’t even being a Karen or asking for my money back (which I honestly would deserve). They began trying to extort me for over $300 to cancel. That’s not what I was told by the pushy illegal unpermitted door to door sales man.
  Only after this horrible experience did I learn that they aren’t even allowed to be doing this here. My town has not permitted them, they confirmed this with me. This is appalling. I will have to reach out to the attorney general about this too. I have never been so angry with a company. Robbed me of $254 for nothing and now want to rob another $300.

  Business Response

  Date: 09/23/2024

  Dear *****,

  Thank you for bringing this matter to our attention. We take all concerns seriously and appreciate the opportunity to review your account and the service interaction.
  
  We have confirmed that all of our sign-up procedures were followed. As part of our service enrollment process, our sales representatives review service agreement options with each customer during an at home consultation. After the agreement is confirmed, a copy is sent for further review, followed by a text message verifying service terms and conditions. This ensures that no service begins without explicit customer consent.
  
  Regarding the concern about solicitation permits, we understand that this is an important issue. We are committed to complying with local regulations and will review the specifics of the solicitation activity in your area to ensure that all procedures were followed correctly.
  
  While we stand by our service and the processes in place, we also want to ensure that you feel heard and that this matter is resolved to your satisfaction. As a goodwill gesture, we will waive the remaining balance and close your account as you have requested.
  
  Thank you for the opportunity to address your concerns, and we trust that this resolution meets your expectations. Should you need any further assistance, we are here to help.

  Customer Answer

  Date: 09/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  I am happy to not be charged the fee but I believe this business does need to ensure their sales people make it clear that they are signing them up for a contract with a huge cancellation fee. This was not made clear to us at all. In fact, the verification process was handled BY the person at our door, who said “this is easy, here just click this and check it” without ever stating that it’s a contract for a long time and that there’s a cancellation process. They made it sound like we were just giving permission for them to come onto the property the following day. I don’t want more people to be in the stressful situation we have been in due to this. Please go over protocol with your employees to prevent this confusion from happening again 

  
  
  
  Regards,
  
  
  ***** ****** 

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a "contract" with an extermination company, Ecoshield. They provided one treatment on 24 May 2024 which was paid for, $233.51, via credit card. The next two days our dog was sick. I cancelled the next treatment and they told me I can not cancel until they performed the second treatment for another $233.51. I told them our pet got sick because of the treatment and I was not going to put her through that again. They then sent me a bill for $352.93 to cancel. I will not pay for a service not provided, not wanted, and that caused our dog to get sick. They got paid for the one treatment they provided. I should not have to pay for work not wanted.I have some receipts in my email I can forward. I can not down load them onto my computer.

  Business Response

  Date: 09/12/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Y" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. I hope your puppy is okay, i know that can be terrifying. 
  
  Best, 

  Customer Answer

  Date: 09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My only concern right now is that Ecoshield has turned the matter over to a collection agency.  I would appreciate a notification from A.R.M. Solutions that they are no longer pursuing the matter.

  Thank you very much for your assistance in this matter and your help is appreciated.  As of today our dog is fine and hasn't done any "business" inside since (what a terrible two days).
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is demanding I pay 160 dollars for cancelling. The salesman who came to my door said I could cancel anytime and never mentioned a penalty for cancelling. I have already paid them over 300 dollars for two visits the first I only had them treat my bushes and the worker was there for less then 15 minutes.

  Business Response

  Date: 09/05/2024

  Dear *****,

  We reviewed our records and found that all sign up procedures were confirmed. Attached you will find our 2-step verification process, which you confirmed with a yes response. Please let us know if you have any other questions.

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not informed by the sales representative who came to my door that i had 3 days to cancel or i would be charged a 700 dollar cancelation fee. When i told him i did not have enough money he kept pressuring me until i agreed to get the service. I thought it was 126 for two services when in fact it was 126 for each time they came to my house, which i was not informed properly upon the walk through of the service. I feel as i was lied to about the whole service and i don't feel that it was right that i am being forced to pay for a service i do not want. I spoke with someone over the phone yesterday and she forced me to keep the plan as it was in my contract and that she would wave the fee of the 700 dollars if i stayed and make the contract a year instead of 2 years because she felt i needed the service. I had no choice but to accept because i do not have almost 800 dollars to pay. If there is anything anyone can do to rectify this please help

  Business Response

  Date: 08/27/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of your sign-up. If you would like to go forward with closing your account I will do that for you with out the annual commitment payback charge of $681. However, I am unable to waive the remaining balance of $52.78 for your bimonthly appointment done on 8/5 due to our products being used. I will send you a new invoice for the remaining balance, and everything else will be good to go if you want to cancel. Please let me know here which you decide. 
  
  Best, 

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  That is fine, i can pay the remaining balance of the 51 dollars if you can cancel it with out having to pay the cancelation fee.  Thankyou so much for your help i appreciate it!! 
  Regards,
  
  ***************************

  Customer Answer

  Date: 10/02/2024

  
  Complaint: 22116318
  
  I am rejecting this response because: I spoke to someone regarding canceling the account. They had told me through the bbb that they would cancel my account with waving the cancelation fee of 700 while i still had to pay the 50 remaining balance. I paid and my service is still active. I called the location and they forced me to continue with the services which i do not want to pay for! I was mislead to begin with when i was told i could cancel at any time. This is ridiculous.
  
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 10/02/2024

  Hi *******,
  
  Thank you for taking the time to reach out to me again regarding this ongoing issue. I read through the notes on the account and spoke with the representative you just spoke to. I can move forward with closing your account at no cost instead of you having to finish out a shortened contract. Right now I am going to do that. You can take this as written confirmation everything is closed and there are no further fees. If there is any rejection to this or anything else you need, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  Yes thankyou! I appreciate the help and will keep that in mind if i run into anymore issues! Thankyou again. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******