We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Womens Clothing

BareWeb, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for BareWeb, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BareWeb, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two expensive specialty bras as they are very hard to find in my size and bare necessities never fulfilled the order. They still haven’t responded to my refund request. Beware of this seller they do not follow through on basic purchase orders or respond promptly to disgruntled customers. Absolutely NO communication from the customer support team on where my order is and when I can expect a refund. Terrible buying experience if you can call it that because they just took my money and I have no product to show for it.

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called this business twice and spoken to representatives, the most recent being Rae-Ann, who have no concern about the delay that they have regarding processing a return for my items they have received. They also would not allow me to speak with a manager, but wanted to resolve the issue themselves. Rae-Ann was very rude, and would not allow me to finish a statement before interrupting me constantly, as though she did not have to listen to my complaints. I was not being abusive or disrespectful, but I was frustrated with their rudeness and lack of concern. I was told that they had a technical issues and were behind, but the whole order process with them was a problem. They sent the wrong sizes, they did not include my apartment no. on the shipping label. I am lucky that I even received it at all. The order label was wrong, so it was disappointing all the way around. These customer service reps could have not cared less about the inconvenience that were causing the customer. Then she told me that now "you have to wait for 14 days for your refund instead of 10 days because we are behind. It was unbelievable, no apologies or concerns about holding my refund or money. She spoke as though they were going to punish me for making a complaint and hold my money even longer, while I still have to pay through Shop Pay. I believe that anytime a business makes a mistake and then makes another mistake, causing the customer to suffer, the least they could do it apologize. Neither employee that I spoke did that. They were very unconcerned to say the least. It was not their problem.

    • Initial Complaint

      Date:10/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some bras from this company on Sept 2. I returned the package on Sept 17; according to the company, it was received on Sept 23. It is now Oct 23 and I have not received my refund.

      Bare Necessities told me I would have my refund back within 5-7 days but it's been over a month. They are ignoring my emails.

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased merchandise from Bare Necessities. Their policy is if you return an item you will get free shipping on the return, if you agree to get a voucher instead of a credit on your credit card. I printed off the necessary documentation and mailed one item for return on 09/16/24. I called the company after a week and was told they received the item on 9/20/24 and I should have my voucher in 5 days, and that the rep would put a special request on my return so I could get my voucher soon. I received no voucher by email. I called again and then sent an email on Oct. 4. I received an email that confirmed my return had been received on 9/20 and was told that it takes 14 days for a voucher to be issued. It is now Oct. 16, well pass 14 days, so I called again today. I was told that I should have received the voucher but they have had delays and the rep would put a special request on my return. This is the second time I have heard this and there is still no voucher for my $58. I would like the voucher for $58 emailed to me.

      Customer Answer

      Date: 10/21/2024





      Better Business Bureau:


      The company Bare Necessities has refunded my money with a gift certificate.



      Regards,

      0
      **** ******

    • Initial Complaint

      Date:10/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday Sept 26 I made a purchase totaling $62.30, the website states that any order over $50.00 qualifies for free fast shipping. On Monday 9/30 I noticed there had been no update to my order and it still stated unfulfilled. I tried multiple times via chat to get an answer and was told that due to their system being upgraded shipments were delayed and I would receive my package via standard shipping. I questioned why that was since their website states free FAST shipping and their system being upgraded is not a customer issue, she did not have an answer and I requested a call back from a supervisor for an escalation. I did not get a response from any messages on 10/1 and the shipping status has not changed. On 10/3 I messaged and was met with the " we will be with you in about 2 min" message. After 20 min of waiting I called in just to be met with the same scripted story of "system upgrade, fast shipping is the same as standard" I asked to be sent to a supervisor who continued to not understand that their own website states orders are shipped in 1-3 business days, even with standard shipping. I explained that there are federal laws protecting the consumer in these situations and advertising something that is untrue is a crime. She stated she did not care what I thought and I'd be lucky if I ever got the order. She stopped responding and left the call on the line for 20 min. I called back in and was hung up on 3 more times. I finally spoke to another representative who told me they couldn't do anything. At no point did I get a pop up, a notice or any information stating their would be a delay in shipping. Nor does their website or confirmation -email state orders are sent in business days.

      Customer Answer

      Date: 10/12/2024

      Website address www.***************.com

       

      my address ****** ******* 

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed a pending charge to Bareweb, Inc for $419.00.. I have no idea who this is or why they would be charging me for anything…let alone over $400! I’m reporting them here and will report them further!

    BareWeb, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.