Reviews

This profile includes reviews for Spirit Halloween's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Halloween has 45 locations, listed below.

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  Spirit Halloween

  6826 Black Horse Pike Ste 205 Egg Hbr Twp, NJ 08234-4132

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  Spirit Halloween

  9521 Taylorsville Rd Jeffersontown, KY 40299

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  Spirit Halloween

  4530 EASTGATE BLVD, STE 300 Cincinnati, OH 45245

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  Spirit Halloween

  1679 W Lacey Blvd Hanford, CA 93230-5928

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  Spirit Halloween

  The Plaza at Windward Alpharetta, GA 30004

Review Details

• Review fromAlisha S

  Date: 10/26/2023

  1 star

  Alisha S

  Date: 10/26/2023

  I have had the absolute worst customer experience I have ever had in my entire life. I ordered Halloween costumes for my two young sons on October 3rd. Plenty of time to have them for all fall events, right? Wrong, because I ordered from Spirit Halloween! Spirit Halloween did send us an order but instead of our Halloween costumes, it was a package of cheap plastic spiders and a Halloween decoration. I let them know immediately. They assured me they would overnight the correct package. Days go by and still no package. I contacted them again, they promised to send them again. This happened over and over and over again. Here we are October 24th, still no package. They tell me now the merchandise is no longer in stock. I asked for a refund, they said they can only give me a gift card to their store. Obviously, I dont want that. I was told the only way I they will consider a refund without a gift car is if I FILE A NON-EMERGENCY POLICE REPORT. Buyer beware!!!

  Spirit Halloween

  Date: 10/27/2023

  Good afternoon,We have issued a full refund for your order. We checked the order history and see that our team issued three replacement orders that were cancelled due to inventory issues. As we know you originally received the incorrect items, we do not need you to file the non-emergency police report and have gone ahead and issued a full refund.Thank you.

• Review fromTara C

  Date: 10/26/2023

  1 star

  Tara C

  Date: 10/26/2023

  I ordered a Halloween costume and did not see their return policy anywhere on my paperwork or on the site when I ordered. I went to return it this week and was informed it needed to be returned by October 23. Tried to return in store for a merchandise credit and they wont even do that. They will only do exchanges. I am highly disappointed and confused why this is not written on any of the sales or order information. Such a horrible business. Just tried calling to speak with someone and the wait time is between 6 and 7 hours. Ridiculous. Such a scam.

  Spirit Halloween

  Date: 10/27/2023

  Good afternoon,All online orders can be mailed back to our warehouse for a refund up to 14 days after being received. While our stores have a cut off date for returns, our online orders always have 14 days to mail back items for returns.Thank you.

• Review fromDawn F

  Date: 10/24/2023

  1 star

  Dawn F

  Date: 10/24/2023

  Terrible experience.. placed an order on the 14th. Said it would be here by the 24th. Halloween is right around the corner..most activities weekend. Very upset kid with half a costume. Currently on hold with the company 40 min and counting. Says it shipped Fed ex said the label was created and never sent. To call the company.. well this has gotten nowhere. I cannot believe it. Never again, and I won't shop in store either. Awful way to treat your customers.

  Spirit Halloween

  Date: 10/30/2023

  Good afternoon ****. We are sorry to hear that your items have not arrived. We checked the order status and see your order has been reshipped but has not yet shipped out from our warehouse. For this reason, we have issued a full refund on the original order. You should see this processed back to your account in 5 to 7 business days. We sincerely apologize for the inconvenience surrounding your order.

• Review fromDan V

  Date: 10/19/2023

  1 star

  Dan V

  Date: 10/19/2023

  I went into Spirit Halloween store in ******, ** off Broadway and ****. We went looking for a costume for my Step daughter and we couldnt find the size we needed, so we asked someone for help, they said that they would be back and no one ever came back. Their customer service is horrible at this location. Everyone was just standing up at the front counter talking and laughing including the managers that were on duty at the time as well as the person that we had asked for help. We decided that if they didnt want to help us then we would just leave. We left and found the size we needed on Amazon and ordered it from there instead.

  Spirit Halloween

  Date: 10/20/2023

  Good afternoon ***. We are sorry to hear that you and your family had such a negative experience in this local store. We will pass this feedback along to the upper management so this can be addressed with the store associates. If you would like to contact us directly and provide more details regarding this experience, please email us.

• Review fromCameron O

  Date: 10/19/2023

  1 star

  Cameron O

  Date: 10/19/2023

  Their customer service que is "estimated 4 hours" at the moment. That isn't a real customer service line then? Who waits 4 hours for help? And all other numbers just hang up on you? They shipped only half of what I ordered and have been unreachable in even getting my money back. They have stolen money from me.

  Spirit Halloween

  Date: 10/20/2023

  Good afternoon *******. We are sorry that we are experiencing high hold times right now. We have the ability for you to have us call you back when we have a representative available. We also have **************** available on our website, can be reached on our social media pages like ***************** and Instagram and can be reached via email at ***************************************

• Review fromGlenda S

  Date: 10/17/2023

  1 star

  Glenda S

  Date: 10/17/2023

  after placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days..i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. so now i am paying for it to be shipped to me and returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them. ORDER AT YOUR OWN RISK.

  Spirit Halloween

  Date: 10/18/2023

  Good afternoon ******. We are sorry to hear about the delay in your order. We would be happy to provide a pre-paid return shipping label for you to mail the item back. We would also be happy to issue a refund for the shipping fees you paid for the order. Please email us at ************************************** so we can further assist you.

• Review fromWendy N

  Date: 10/16/2023

  1 star

  Wendy N

  Date: 10/16/2023

  Placed an order on 9/21/2023 online. Was told I would have my order by 10/3. On 10/3, I wrote an email to them asking for an update. No response. On 10/7, I emailed again. No response. Emailed again in 10/8. They responded that day, saying "we have emailed the warehouse." Emailed again on 10/11 to aske for an update. No response. Finally, on 10/13, received an email saying my order shipped. It arrived 10/14 and was short 1 set of spider web curtains at $*****. I immediately emailed them, asking for them to ship the item refund the *****. They responded on 10/15 (I didn't see it until 10/16), asking for me to take a photo of the items in the order and they would "provide 2 day shipping", whatever that means. By that time, being Halloween is getting near and it was a weekend with finally not much rain in *********, ****, I had put some of the items out in the yard already so I can't take a photo. I emailed them back explaining I had already placed items in the yard and again, asked for a refund or for them to ship the curtains. Still waiting for a response. I will never order from them again.

  Spirit Halloween

  Date: 10/17/2023

  Good afternoon *****! We checked on your order and see that your missing items were reshipped with 2nd day shipping on 10/16. You should have received a confirmation email of the order and another one with the order tracking. We do apologize for any inconvenience caused by the missing items and our delay in response. If you do not receive these items in 2 business days, please contact us for assistance.

• Review fromRebekah P

  Date: 10/09/2023

  1 star

  Rebekah P

  Date: 10/09/2023

  I waited two weeks for my order to ship and heard nothing. I called in, got told to call back in 20 minutes because they didnt know what was happening with my order. Called back, waited awhile longer, then got told they were cancelling my order because it wasnt shipping. Zero reason why.

  Spirit Halloween

  Date: 10/10/2023

  We apologize for any miscommunication. Our system was looking for inventory from different stores in order to fulfill the order. There was a store that looks like it may be able to fulfill the order. If you would prefer we cancel, please let us know.

• Review fromAlexandra D

  Date: 10/08/2023

  1 star

  Alexandra D

  Date: 10/08/2023

  Ordered 4 items online on August 14, 2023. I tried to return in store because the policy states I can if done by October 23, 2023. It is October 8, 2023 and they refuse to do a return in store because I purchased it through Klarna. Although it is not stated anywhere in their return policy, if it is done through Klarna you have 14 days to return because they force you to do it online. I talked to customer service and they said they can't do anything to help me. The only suggestion that was offered is to go ahead and send back the items which I have to pay for the shipping and take a risk that they might reimburse me. There is a big chance that if I pay to ship the items back to them that they will just keep the items and my money. No where in their return policy does it state that the stated return policy applies to everything but ******. ****** is a pay in 4 payment plan that when you use them they immediately pay the merchant in this case Spirit Halloween and then I pay Klarna in installments. Spirit Halloween was fully paid and Klarna was fully paid (which I have proof I fully paid Klarna). I tried providing proof but they still refused. The condition of the items were perfect. They started the return process but stopped then cancelled my return because of my payment method; Klarna. Again none of this was stated in the return policy that I have screen shot and read over and over.

  Spirit Halloween

  Date: 10/09/2023

  We apologize for the confusion. Our website states that you have 14 days to return, but we no longer accept returns after October 23, 2023. Our stores are not able to refund Klarna and Paypal orders in store, but they can return to a card. Unfortunately, a return from August 14, 2023 would not be accepted.

• Review fromAnthony R

  Date: 09/26/2023

  1 star

  Anthony R

  Date: 09/26/2023

  As an employee this place is the worst place Ive ever worked for and Ive worked at pathmark on ***** in Harlem . Horrible communication, little to no hours once the store is built. They harass costumers, and follow them around the store, just horrible people working their

  Spirit Halloween

  Date: 09/27/2023

  Good afternoon *******. We are sorry to hear you had such a negative time working with us. If you would like to report and further negative things about your employment, please contact the lightning line of our Home *********************************** to submit a complaint. We will forward this feedback to this department now.