Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LG Electronics has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics USA, Inc.

  2000 Millbrook Dr Lincolnshire, IL 60069-3630

• 

  LG Electronics

  8333 NW 53rd St STE 302 Miami, FL 33166-4786

• 

  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

• 

  LG Electronics

  9797 Meadow Glen #1701 Houston, TX 77042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** thinq Stove (Serial ************ ***************) on 2/6/2021 from Lowes in ************ **. I started using the oven and notice that it burnt the top of everything didnt brown the bottom of nothing and took forever to cook something, Mexican Cornbread took 3 hours that should only take 45 mins. I used the stove thinking i was doing something wrong since it had all this new stuff on it on Nov 18th 2021 after trying to cook something for the holiday and it burnt posted on ******** how this was the worse oven ever and I would never buy another one I hated it. When someone from the ******** page reached out to me and got the information from the stove I was told to reset it, On Nov 21st I told them it was still messed up Said someone would come fix it they mailed the part the man came out On Dec 7th and had to order more parts came Back Dec 14 put the part in it helped a little but still ***** everything. So I was so disquested that I loaded up the ** thinq and took it to my son that doesnt bake And I need an oven, I posted on ******** again how bad this oven was man said they would send someone out as a couresy repair and now giving me the run around I am oven this Lemon I bought I am cook on an outside grill and instapot rather that have this POS I had

  Business Response

  Date: 08/11/2022

  08/11  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** has dispatched a repair ticket to *************************, ticket number is RNN220811041564.  Their phone number is ************.  If that company accepts the repair request, they will call the customer to set up a good day and time to come and repair the customers oven.  There is an approval code to cover parts and labor fees which is APN22H11506567A.

  Customer Answer

  Date: 08/11/2022

  The address for the unit is not down now if u read my complaint it is ******* ** please read the full complaint and history of complaints again the unit is located in ******* **
  
  Complaint: ********
  
  
  I am rejecting this response because:
  
  
  
  
  Regards,
  
  
  ***********************

  Business Response

  Date: 08/18/2022

  08/18  This customers reject complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  The dispatch repair ticket was created based upon the current address on the account for ************************  If the unit is in a different location than what is on the account, that address should have been addressed within the content of the BBB complaint.  Please give us the correct address information of where the unit is currently at for repairs, and a new dispatch ticket will be created for the customer.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an ** French 4door refrigerator full convert with craft ice stainless steel. $3,898.00 on 4/28/22 Delivery date 5/6/22.on August 2nd i noticed water coming out of the ice dispenser on the door. I called ** customer service and they sent a technician and attempted to repair it. the repairman replaced three items which were the condenser, compressor and the filter dryer. I was also told I would be getting compensated for the food loss, I received a message that my request was denied. On 8/9/22 I purchased freezer items since the repairs were finished and the freezer still isn't cooling nor making ice and my food melted again. I called ** again and now s repairman is going to be sent out for a second on this $4,000 refrigerator that is three months old. I want a replacement and reimbursement for food loss which the request got rejected twice. I was told it got rejected because of an error message, either way its a defective refrigerator that seems like ** is not backing up their product. I have attached a receipt and text messages from **.

  Business Response

  Date: 08/11/2022

  08/11  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  The resolution provided is directly in accordance with **** policies and procedures. We would be unable to supersede any decisions or offers which are provided based upon LGs guidelines, policies and procedures.  The customers extended warranty policy does not cover compensation for food loss.  *********** does honor a courtesy compensation refund if the unit was down five days or more.

  Customer Answer

  Date: 08/11/2022

  
  Complaint: 17699142
  
  I am rejecting this response because:combining the total time of both repairs was longer than 5 days. I want compensation for food loss.
  
  
  
  Regards,
  
  ******************************************

  Business Response

  Date: 08/17/2022

  We would be unable to supersede any decisions or offers which are provided based upon LGs guidelines, policies and procedures.  The customers extended warranty policy does not cover compensation for food loss.  *********** does honor a courtesy compensation refund if the unit was down five days or more. Please be advise that this is not a combined repair.
  

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called ******************* consistently over the past few months in regards to my warranty. I have been given the run arround, and all I want is them to fix my microwave or give me a refund. I have spoken to a survivor ***** and he assured me I would be getting a refund. It has been over a week or two since then and no response. I need this issue resolved. My case #is CNN220717598338.

  Business Response

  Date: 08/11/2022

  08/11  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  Our records indicate the customers file has been escalated to our Return ************************* for review of a possible alternate resolution.  If the case is approved the customer will be contacted directly by the assigned handling agent with further details.  In the event the case is rejected the customer will be contacted by customer service with further details.  The customer can expect to be contacted within the next 7 to 10 business days with an update.  We truly apologize; additional details are not available until the review process is complete.    

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2021 we purchased an ** washer and dryer set. The washer has failed and I requested service. I was told their schedules are fully booked and they are unable to set up an appointment at this time. I believe I should be allowed to schedule an appointment to get on the schedule in the future when there is an opening.I would like them to honor my warranty and send someone to my home to repair my washing machine. If this is a problem then I feel like they should replace it.

  Business Response

  Date: 08/11/2022

  08/11  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  The resolution provided is directly in accordance with **** policies and procedures. We would be unable to supersede any decisions or offers which are provided based upon **s guidelines, policies and procedures.  We have no control over getting the customer an appointment at the customers scheduled requests.  We have to go with what is available for the local contracted service company, if ** does not have an in-house technician available for repairs. 

  Customer Answer

  Date: 08/11/2022

  
  Complaint: 17698458
  
  I am rejecting this response because:
  This response does not resolve my issue.  I have a warranty and would like them to honor it by sending a repair person to my home to repair my appliance.  I cannot even schedule an appointment.  This does not make any sense why you cannot contact a facility and set up an appointment.  I will accept resolution when you honor the warranty and repair my machine.
  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/17/2022

  Our records indicate that this repair was completed 8/16, and this matter is resolved. ** considers this matter resolved.

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ** Model DP 132H DVD player on Apri 12, 2022 from ******* in ************, ** at a total price of $36.61 (incl tax). The store warranty covered only two months. Soon after this warranty expired, the unit started having problems with the video image on every disc I tried. For a few minutes on every disc, the image gets distorted very badly. This usually happens in the early part of the disc and clears up thereafter. On discs that have more than one episode, this problem occurs on every episode. The same discs play well on other DVD players I have - such as ******** ******* etc. I called ** and had long conversations with "*****" on June 24 and ****** on June 27. Neither of them could rectify the problem over the phone. I was told the unit cannot be "reset" at the factory, and was asked to send them a copy of the purchase receipt for a refund. I sent the receipt on June 28 to ** Customer Interactive Center at ******************************************* in ********************************, as per the instructions provided on the Warranty Card,. I explained the background and cited Case # *** 220 602 961 236 that had been provided to me by *****. I sent a reminder to ** on July 28.As of today, I have received neither a response, nor a refund from **. Meanwhile, the unit continues to act erratically.

  Business Response

  Date: 08/11/2022

  08/11  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** would like the opportunity to review the file for a potential alternate resolution.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information,model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number, subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************.  

  Customer Answer

  Date: 08/11/2022

  
  Complaint: 17697919
  
  I am rejecting this response because:The business, or whoever is handling the matter now at its end, has made no effort to go back and retrieve the previous correspondence, copy of the purchase receipt already sent to them, Case # etc that I have already provided in my complaint. This appears to be an effort on the part of the business to prolong the matter and harass me with meaningless requests for information already provided. Furthermore, I am not sitting at my computer all the time, to be able to respond in the unrealistic 30 minutes allowed. Rather than waste further time, and to avoid further aggravation, I conclude that there is no chance of the business doing the right thing. 
  
  
  
  Regards,
  
  *************************************

  Customer Answer

  Date: 08/14/2022

  What happened to my previous letter explaining my reasons for rejecting the business' response? The business is a dysfunctional organization - worse, ii is skirting the issue and has no intention of doing its internal investigation based on my detailed complaint and raising questions that I have already answered. It is time for ** to send me the check for $36.61 without further foot-dragging.

  Business Response

  Date: 08/16/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** would like the opportunity to review the file for a potential alternate resolution.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information, model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number, subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************. 
  

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2022 I purchased a kitchen appliance package. I purchased ** appliances. I only purchased this brand because they were running a Memorial Day promo. I was suppose to receive my rebate no later then July 6, 2022. Still nothing. I have contacted the company several times. They keep giving me excuse after excuse. I think it was a scam to purchase their products.

  Business Response

  Date: 08/11/2022

  
  We were unsuccessful in locating the customers file using the contact information provided.  We ask the customer to provide any and all telephone numbers used or referenced while communicating with **.  The model/serial combination of the unit as well as any case numbers the customer may have received by a ** representative.
  

  Customer Answer

  Date: 08/11/2022

  
  Complaint: 17697273
  
  I am rejecting this response because:My phone # is ************ 0r ************ I have Been dealing with several people *****, ****, *** and others from ** promotional support.

  My appliance package was purchased at ****************** at ******************************************************************* on May 23,2022. Products purchased were item # LMV2031Ss, LDFN4542S,LREL6325F and LFXC22526S.
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 08/17/2022

  Please provide the promotion link that was provided by the store. This was not purchased directly from LG. 

  Customer Answer

  Date: 08/18/2022

  
  Complaint: 17697273
  
  I am rejecting this response because:
  The promotion link I was given is ***Promos.com/ABS522
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 08/26/2022

  This promotion is a third part. their is contact information under the support tab.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a ** Refrigerator model number LTCS20020S/00 from Home Depo 7-1-21. A 10year warranty was included with the purchase of this item .The lower portion of our refrigerator has not properly refrigerated our food since 7-24-22.Temperature fluctuates between 45 to 60 degrees which is consider unsafe and our food has to be continuously thrown out. We had initiated numerous calls with ** customer service reps at **************.During this process we have been told there are no service requests on record, been disconnected from the call, and promised that ** would find a authorized service rep in our area or refund the replacement price for our refrigerator. We told on multiple occasions that someone would be following up for resolution, but this has never happened. In our opinion, this constitutes very poor customer service and a lack of care for customers. As per the class action suit settled on 12-18-20, ** is supposed to provide customers with enhanced warranty benefits, and possible payments due to non cooling events for refrigerators sold to consumers. It appears that this company does not have any interest in post-sale customer service. There is no direct number to contact anyone at the corporate level. Not the *** or anyone in any position of authority to actually affect customer service or resolution. We have spent numerous hours on the phone with customer services reps since ******* to resolve this issue. It appears as though ** is continuing to sell defective parts to consumers with no intention for service, repair, replacement or refund. Their conduct appears unethical and fraudulent in nature. I would appreciate your assistance with this matter. I may be reached at ************ or ************************

  Business Response

  Date: 08/10/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer is a ** front loader after having done a load of undergarments I found the glass door broken, it appears to have broken after the washer had stopped. After calling repair service I was told we don't have that part and we have to look at it and see if it was your fault or ours. But no we are not going to bring the part when our teck comes out to check it out, and your appointment time is From 8am,to 5 pm on the 4 of August. The teck never showed up nore did The teck call me and say he wasn't coming. So I tried to get the part myself and I find it on my own. Now after all the bull ** gave b home phone m l I feel that others need to be aware of there noncomplaceice and the fact that I have to purchase my washer door when the unit is only 9 mouths old.lll

  Business Response

  Date: 08/11/2022

  08/11  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** would like the opportunity to review the file for a potential courtesy repair for the washer.  If the diagnosis for the unit is that of a manufacturers defect, ** will cover the costs to fix the unit.  If the technician says it is a cosmetic damage, the customer will be responsible for those charges.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information,model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number, subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************.  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my refrigerator in 2018. It has an extended 5 year warranty on the compressor. On 7/23 it stopped cooling. I contacted customer service right away, troubleshooting determined that it has a system failure in the closed unit (compressor). It has since become apparent that noone in my area services this unit. My case was escalated to the corporate liason team on 8/3 (who I am not able to contact directly). Every phone call to customer service gets me different information, a lot of which has proven to be false. I am now told I have a scheduled call back date of 8/15. So another week to wait for a call back. **************** that schedules a phone call 12 days out?? I have been with out a working alliance for 17 days now, which means that I should have been eligible for a refund/replacement (per ** policy) but since I have a call back scheduled, they wont do anything. Haveing read many similar stories and seen the class action law suit, I am not clear in how this company continues to sell bad product and not honor their warranty!

  Business Response

  Date: 08/10/2022

  08/10  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  The resolution provided is directly in accordance with **** policies and procedures.  The customers ****** purchase receipt shows that the unit was bought salvaged.  ** does not provide a refund or replacement for a customers used unit.  We would be unable to supersede any decisions or offers which are provided based upon **s guidelines, policies and procedures.

  Customer Answer

  Date: 08/10/2022

  
  
  Complaint: 17694030
  
  
  I am rejecting this response because:they have told me that my compressor IS covered by the 5 year warranty regardless of where I bought it. Therefore some resolution must happen. They have not offered a solution to the issue and have not told me outright that they won't do anything. So I wait, without a working appliance. This response is much faster than having to wait 12 days for a call back.
  If they paid as much attention to their customers when they call, they would not have to employ someone solely to deal with complaints here.
  
  
  
  
  Regards,
  
  
  *************************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased a new top loading washing machine from ** via ********** online in November 2022. June 2022 our washing machine broke, as it was making loud grinding noises and the tub was no longer spinning. We contacted ** online and submitted the diagnostic via their app, and received no response. We followed up with ** and was told we are possibly loading our washing machine wrong. After going through the troubleshooting process for sake of good order with the customer service representative ** finally acknowledged that our machine does warrant a service repair. ** schedule a company (*******************) whom cancelled on us 2 times, even after confirming their appointment. We called back ** to escalate the issue and ** was able to hire another vendor ***************** Group) who finally came to inspect our washer. It was found that our direct drive motor needed to be repaired but a part had to be ordered. It took 2 weeks for the part to come in, but once it did we were then told by Sterling they did not have the tools to fix it, which we had to then be rescheduled again for 8/9. How a service company did not have the tools to fix a new model machine being a approved ** third party service provider is beyond my understand, as we cannot be the only people on Long Island that had this issue. We were advised this morning 8/69 that Sterling canceled our server request due to staffing. ** has been no help, difficult to get ahold of, and offered zero customer service for a brand new washing machine that broke down within the first 6 months of owning it.

  Business Response

  Date: 08/10/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.