Business Profile

Appliance Sales

LG Electronics

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,920 total complaints in the last 3 years.
2,213 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our home in May 2024 and our refrigerator just went out on June 19, 2025. It was purchased in 2022 by the original owner of the house. There are no service techs in the area who will service ** and I have called every day since this happened to find out how theyre going to remedy the situation since the refrigerator is still under warranty. They continue to tell me it will be ***** business hours, but it has now been 2 weeks and theres no update. I dont have a working refrigerator and I dont know what theyre going to do to refund or replace the issue because no one will actually give any information. I dont know what more I can do, as theyre not following their own policy of ***** business hours.
Business Response
Date: 07/09/2025
7/9> Dear ***** ****,
Thank you for bringing your concerns about Complaint ID# ********. We sincerely apologize for the difficulties the customer has faced with their unit. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer info has been sent over to LGs service network. The customer will be contacted by the service provider once a service center in your area accepts the dispatch.

Please (contact them directly to confirm your appointment date and time), cancel or reschedule your existing appointment, check on part orders, or anything else related to your repair.
Service Power is a 3rd party contractor who will locate a servicer in your area to accept a service request.

Reference Number: RNN250704039864
Service Contractor: *****************
Contact number: ************
Thank you for your cooperation, and we look forward to resolving this matter.

Customer Answer
Date: 07/09/2025

Complaint: 23553816

I am rejecting this response because:
This issue has been going on for 3 weeks and when I initially contacted the company they stated that their policy was if they could not find a tech in 3-5 business days we would move on to refund or replacement. It has been significantly longer than that and they have done nothing to remedy my broken refrigerator. I have reached out to the company that is supposedly doing the repair but still have not heard back from them.

Regards,

***** ****
Business Response
Date: 07/09/2025
7/9> Dear ***** ****,
Thank you for bringing your concerns about Complaint ID# ********. Our records indicate that this customer has accepted to move forward with a repair service under RNN250704039864. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We also show that the customer was offered a 2 year extended warranty on their unit and details have been sent to the customer's email and added on file at LG.

Thank you for your cooperation, and we look forward to resolving this matter.

Customer Answer
Date: 07/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If, however, the repair does not work I expect the company to take further action.

Regards,

***** ****
Initial Complaint
Date:07/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 21, 2025, I purchased a television ($1,717.19) and a proprietary slim wall mount ($60.10) from LG Electronics online. The

Initially the TV delivery was delayed but ultimately it was delivered on May 28th. However the TV mount was never shipped and as of today July 2, 2025 the mount is still "Awaiting Shipping".

The TV order included free wall-mounting installation service by Handy but because there is no mount the TV remains in the box and the installation service has been rescheduled every 1 week since May 21st.

I have contacted LG Support every week and each time they tell me the mount will be delivered by the end of the week. I have since asked to speak to a manager but their call center reports that there is no manager available, nor can they provide me a escalation ticket or phone number.

Further the failure to deliver has been so long that the return window for the television has ended and reordering a replacement mount is unavailable since LG Support claims they cannot cancel and replace the order.
Business Response
Date: 07/14/2025
7.14> Dear ***** *******,
Thank you for bringing your concerns to our attention regarding your recent experience with LG policy and procedures. We sincerely apologize for the difficulties the customer has faced with their delivery. Our records indicate there was no stock available to facilitate a delivery on your mount. LG has refunded the customer $60.10 online. Transaction ID: "**********-*************" on wall mount on 7/8/25. Please allow 3-5 business days to reflect onto the customer's account. Thank you for your understanding. LG considers this case closed.

Customer Answer
Date: 07/14/2025

Complaint: ********

I am rejecting this response because:
The mount was in stock when ordered online and LG Phone Support confirmed inventory was available. Shipping was never initiated, the product never left the warehouse.
LG Support could not escalate to the warehouse or contact any of their own managers to escalate the issue. The refund was only issued after filing a complaint with BBB.

Regards,

***** *******
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a LG refrigerator in September 2022. The first year I had it the fan went out and it took 3 months to get it fixed. Now the compressor has went out a month month and 2 week ago, I am having trouble getting someone to fix it, I have asked several times for them to replace it , They always tell me lets see if they have some one in my area to fix it and even wants me to find them. I'm very frustrated with this company.
***** *****
Business Response
Date: 07/04/2025
07/04 - This customer’s complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your LG products, and we deeply apologize on any inconvenience you experienced. LG would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.
Customer Answer
Date: 07/11/2025

Complaint: ********

I am rejecting this response because:

Regards,

***** *****
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have a 5 yr old dishwasher and I cant get any Service tech *** repair) to drive down to my house to repair it. It needs a direct drive motor I told the company Id put the part in myself if they send me the parts. ** say NO This part has a 10 year warranty. ** says I have to have only a ********** tech.
Business Response
Date: 07/02/2025
07/02 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a stainless steel side by side refrigerator with the ice maker back on this 10/07/24 the refrigerator was delivered on 10/12/2024 I reached out to ** on 10/15/2024 because my refrigerator was not getting cold or wasn't freezing. ** set the appointment up for complete appliance to come out and service the refrigerator. Complete appliance had come out about 3 other times they could not the the refrigerator to stay cold or freeze. ** sent out a ** service technician named ***** who had come out about 3 time for the same problem not getting cold or freezing. The last service call was on 6/3/2025 and the refrigerator still is not working properly. I reached back out to ** to let them know that my refrigerator still was not working I was told the were going to elevate my case to presidential liaison. I got to text from Lei a presidential liaison that she was out for personal reasons this has been going on now almost 3 weeks. I called every day to let customer service know that know one has reached out to me and all im being told is someone will contact me and to keep my lines of communication open. This is very frustrating because I can't buy food to keep cold or frozen because the refrigerator is not working.
Business Response
Date: 07/02/2025
07/02 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the company when my refrigerator/freezer stopped working. They are charging me a "flat fee" of 400 dollars to repair something that is covered under warranty. They scheduled me an appointment with a third party company that is going to take over 2 weeks to come out and make repairs. I've lost hundreds of dollars in food spoilage and ** isn't doing anything to speed up the repairs or their faulty product. I contacted them again today to see about getting a sooner appointment but the agents (******** *****) was very unprofessional and started ignoring me during our conversation. Eventually they came back after 15 minutes of silence and said they was dropping my chat conversation. This company has been extremely difficult to deal with and I'll never be buying another ** product. I understand things mess up and need repairs, but to be tossed to the side with no care or assistance is unacceptable. I used to trust ** as a good brand, but going forward I'll be forced to buy ******* as I get better customer service from their company.
Business Response
Date: 07/01/2025
7/1> Dear ******* *****,
Thank you for bringing your concerns to our attention regarding your recent experience with our exchange and return policy. We apologize for the frustration and inconvenience faced with your unit. The customer is not currently qualified for a refund, exchange or free service through ** at this time. The customer would need to proceed with the pending service on their product. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case.

We show that this customer has been scheduled for an out of warranty flat rate repair service under repair number RNN250629010135 with Doctor Appliance; Phone:**************
Please (contact them directly to confirm your appointment date and time), cancel or reschedule your existing appointment, check on part orders, or anything else related to your repair.

Thank you and we look forward to resolving this matter.
Initial Complaint
Date:06/30/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought an ** fridge, washer, and dryer for our first home, trusting ** because we loved their TV. The delivery partner called to confirm our fridge delivery, and we discovered a discrepancy: the service order said in-home delivery only, but I purchased delivery and installation. The delivery team was professional, showed empathy, and offered to help fix it.I then called ** to resolve what should have been a simple issue. The representative repeatedly insisted it was impossible to correct the service ordereven just to verify if installation had been purchased. He offered no options other than canceling the order, which would result in restocking fees. I asked several times to speak with a supervisor or escalate the issue, but he refused and kept repeating that it was impossible.This experience was infuriating and outrageous. *** refusal to check or correct a basic service discrepancy on a $25 installation, combined with their dismissive attitude, shows an astonishing lack of care for customers. The third-party delivery team showed more professionalism than ** itself. I am horrified by the idea of what issues might arise with the washer and dryer deliveries.I bought ** appliances expecting quality and service, but the customer service I received was incompetent and disrespectful. I spent thousands of dollars only to be treated worse than if Id shopped at a discount store. *** complete refusal to resolve or even investigate a simple mistake is unacceptable.I want ** to immediately review and fix the service order to include installation, or to offer a written confirmation that they will cover installation costs if not on the current order, without canceling or charging restocking fees. I also expect a formal apology acknowledging their poor handling of this issue.
Business Response
Date: 07/01/2025
07/01/2025
Dear *** *****,
This is *******, Presidential Liaison with LG Electronics ************************************ Thank you for reaching out and for sharing your experience in such detail.
First and foremost, I want to sincerely apologize for the frustration and inconvenience you've faced. Your concerns are absolutely valid, and Im sorry that what should have been a straightforward delivery and installation turned into a difficult and disappointing experienceespecially after placing your trust in ** during such an important milestone like your first home purchase.
The way your service request was handled does not reflect the level of care and professionalism we aim to provide. Im particularly sorry to hear that your request to escalate the matter was not accommodated and that you were left without any clear options.
I will be calling you this week to discuss your case in more detail and personally ensure that it receives the attention it deserves. We will review the original order, clarify what was purchased, and determine the best path forwardwhether that includes correcting the service order, confirming installation coverage, or arranging reimbursement if installation was not honored as intended. You will not be penalized with any restocking fees due to this issue.
Thank you again for bringing this to our attention. We appreciate your feedback and the opportunity to make this right.
Sincerely,
*******
*****************************start="1706" data-end="1709"> LG Electronics Presidential Escalations Department
Customer Answer
Date: 07/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ** made a visible effort to address this issue after it was escalated. I took away from the conversation that they took situations like this serious. Good job ** and *******!

Regards,

****** *****
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a refrigerator from ********** and within 28 days the freezer and refrigerator were not working. We contacted ********** who told us we only had 48 hours to return the refrigerator to them so we would have to work with the manufacturer, **. I contacted ** and they sent a repairman out. We found out the compressor is having problems and there is a butane leak. After lookinginto butane, I grew very concerned about this leak as butane is highly flammable. I reached out to ** and asked for this refrigerator to bereplaced with a new one since it was under 30 days since we purchased it. We lost all of our food, as the refrigerator quit working while we were out of town for a few days. ** refused to replace this refrigerator. They said they could only repair it. This happened over a week ago and we still do not have a working refrigerator.I talked to the call center and they escalated the call and it took 48 hours just to get the escalation call back which never was a call back. It was only a text message. The text told me they would not replace my refrigerator. They would only repair it even though I told them I did not feel safe having this refrigerator in my home. They never addressed the food loss, and we have been having to eat out this entire time.I will never buy another ** product again and I strongly encourage people to look into their customer service practices before doing so themselves.
Business Response
Date: 07/01/2025
07/01 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.

Customer Answer
Date: 07/01/2025

Complaint: 23537103

I am rejecting this response because:
we lost a full refrigerator and freezer of food without compensation. We had a repairman out yesterday but it may take 2 weeks to one month to know if the repair took since there was oil in the piping. Again, this refrigerator was not even a month old and I strongly feel this unit should be replaced with a new one.
Regards,

**** ******
Business Response
Date: 07/10/2025
07/10 - This customers rejection complaint has been received and carefully reviewed. Thank you for your response and feedback. We see that the customer has a completed repair with one of **** in-house technician's. The resolution provided is directly from the handling agent in accordance with the ********************************* policies and procedures. ** considers this case closed.
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 5 years ago I purchased an ** refrigerator, range and dishwasher. When they delivered them the refrigerator would not work. They blamed it on the motherboard. They said they would have to exchange it through a return and repurchase. When we did the repurchase we decided to get a 5-year warranty on the refrigerator. Fast forward to a year ago the freezer ice maker stopped making ice. Then it started making it again then stopped. I called the warranty company and they sent a tech out from an independent company. He ordered an ice maker and a valve to be delivered before he arrived. He replaced the ice maker and that didnt fix it. He was going to replace the valve but the wrong one was sent and he had to reorder it. A different tech came to replace it. That didnt fix it either. The tech came to the conclusion after filling a glass of water that the water pressure was too low and the water was freezing in the icemaker line. He suggested getting a plumber out to fix the pressure problem. At my unregulated incoming line I have 100PSI. At regulated it is a recommended 50PSI which is normal. He also recommended thawing the freezer then starting it back up again. We did and that didnt fix it. A couple of weeks ago it started making ice but it is intermittent. One day on 3 days off. Two days on four days off. The other issue is the stove. The numbers on the LED display only partially work making it impossible to see temp, time or timer. About a year ago getting the oven to fire up was a c*** shoot. Now it wont fire up at all. I have to use the $189 countertop air fryer instead. The tech told us the display would be about $500 not including labor to replace it. We didnt buy the warranty but that is a joke anyway. $6k worth of appliances and, knock on wood, only the dishwasher works. I want my icemaker working and range display replaced. I moved to this house in 2017 after 18 years at our previous house with Whirlpool appliances that worked perfectly the whole time.
Business Response
Date: 06/30/2025
06/30 - This
customer’s complaint has been received and carefully reviewed. We sincerely
regret that the customer has experienced difficulties with this unit. We
acknowledge the receipt of your concern regarding your LG products, and we
deeply apologize on any inconvenience you experienced. Due to the age of the units and the out of the warranty policy, LG will be unable to assist with a
covered repair, service reimbursement, refund, or exchange. You
have also been sent a 15% promo code to use exclusively and only on lg.com
towards a purchase. The
resolution provided is directly from the handling agent in accordance with the
Return Authorizations Department’s policies and procedures. We would be unable
to supersede as any decisions or offers which are provided based upon their
guidelines, policies, and procedures. LG considers this case closed.
Customer Answer
Date: 06/30/2025

Complaint: 23529703

I am rejecting this response because:
So what you are telling me is the life of your products is about 5-years? Why would I ever buy another LG product? Before I bought your crappy products I lived in my last house 17 years. When we moved out the original Whirlpool fridge, stove and dishwasher still worked perfectly. The complaints about your products on the BBB website are horrific. The message from your President of Customer Care on the LG complaint site reads:
“The single most important thing I do each day is to drive my team to be passionate in the pursuit of pleasing our customers by doing what is right. The customer’s voice is a gift, a source of learning, and our lifeline to insight into what products and services we must create to improve our customers' lives. By accepting your feedback, we are obligated to commit our operation to the necessity of change. That being said, actions speak louder than words.
I assure you that, in response to your feedback, I will act accordingly to direct my team to do what is right for you and make changes to our operation to ensure that you and other customers will benefit from the gift you’ve given. Please use the form below to send me your suggestions and concerns and you will be contacted as soon as possible. Thank you again for your honest feedback and for choosing LG Electronics.” TJ Chang
That’s a load of crap and lies. I didn’t hear squat back from him. Can you forward me the address of the LG graveyard for defective product I can send these to or is it to full to accept any more?

Disrespectfully,

Dean Miller
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought a ** washer dryer **mbination , delivered 4/25/2025 and worked fine until I realized that it was not automatically dispensing detergent/fabric softener. then a few days ago it took 6 hours to dry 3 pair of light weight slacks, and I had to hang them over my fence to dry them. I have been religiousy cleaning all three lint filters after each load of laundry. When I cleaned it after the slacks were washed water was lying inside the drum and I tried to clean the filter but the water flooded my kitchen floor. I have made multiple phone calls to this ** and they have done nothing except tell me that they don't repair the machines and there is no one at repair shops that will work on this brand. Today Lowes gave me their number that is for repairs and the person hung up on me and when I called them again I opted for a call back instead of waiting for some one to answear and now it is 1820 hours and I have had no return call and they are closed until monday. I want them held ac**untable for selling appliances with no p/repair people employeed by them. I WANT THEM TO FIX THIS MESS OR REPLACE THE WASHER OR GO OUT OF BUSINESS.
Business Response
Date: 06/30/2025
06/30/2025
Dear *** *******,
This is *******, Presidential Liaison with LG Electronics ************************************ Thank you for your detailed message and for taking the time to share your experience. I truly apologize for the frustration and inconvenience youve endured.
We understand how critical it is to have reliable laundry equipment, and were sorry to hear about the multiple issues youve facedfrom the detergent dispenser to the extended drying time and drainage concerns.
Our records show that a service appointment has been scheduled with ***** for July 7th under reference number RNN250630015365. This visit will allow a technician to assess and address the issues directly. I will personally follow up with you on July 8th to review the repair status and ensure the matter is progressing toward resolution.
Please rest assured, we are taking your case seriously and will continue to monitor it closely. If anything changes before the scheduled visit, or if you have further questions or concerns, you may contact me directly.
Thank you for your continued patience, and again, Im truly sorry for the inconvenience this has caused.
Sincerely,
*******
*****************************start="1497" data-end="1500"> LG Electronics USA

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LG Electronics is NOT a BBB Accredited Business.