Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

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  LG Electronics

  2155 Eagle Pkwy Fort Worth, TX 76177-2311

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  LG Electronics MobileComm USA Inc

  10225 Willow Creek Rd San Diego, CA 92131

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  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

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  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

Review Details

• Review fromDayton W

  Date: 07/14/2025

  1 star
  We bought a brand new ** washer and dryer. The stackable washer and dryer cost just shy of 3k that did not work. It was delivered, we turned it on nothing. **************** said that it can be repaired and that the part is on order. The part never came and ** said it would take another week to get the needed parts to replace the display . Its been a month now with no working washer and dryer that was purchased BRAND NEW!. We were then told by ** that they would not refund or exchange the washer and dryer! . When did the roles reverse? when did the company get to decide and tell the customer what they will do? Do not buy and ** appliance.

• Review fromNicole S

  Date: 07/11/2025

  1 star
  We got a ** qned tv in feb paid 2000 for this tv. Worked great. I have always love ** products had tvs before have a frig never had a issue till this tv....now my story starts on May 8th we watched a show then went outside then came I side my tv wouldn't work was purple black the screen. We call **. They trouble shot it nothing. We take pics **** of purchase which we order from ******. sent them every Pic. They start a ticket. Took 45 days before finding a tech which they kept say they had 30 days from may8th to get a solution or refund or ***lace the tv. That is a lie. So in June the tect comes out ** order parts they guessed was wrong. None worked. The panel in my tv is what is bad however the panel is now on back order with eta of when it'll be in. The **** they hired tells them to come up with a another solution bc he never heard of company just making g someone wait **** to a part comes in. I have called ** weekly. Every cust service **** and their supervisors tell me they put a complaint and ticke in to the high up bc they have to decide to ***lace my tv which they should. Every *** also claims it should have been done after 30 days of the date of May 8th. But the high up who u csnt get a number for never calls me in 24 to 47 hrs. This is 19th ticket for the high up. They claim they dont call bc my complaint is denied. Bc they feel like the tv can be fixed faster. Um ok when. The part if it comes in the earliest would end of aug the tect told us. May 8th my tv was down. And even end of aug if he gets it in doesn't mean it couldn't be damaged in shippenment ect. Paid 2000 for a tv that lasted 2 mth and ** warranty customer service refuses to ***lace it. Also the part is also discontinued so it might jot ever come available. I would love to no how high up denies my claim for a refund with all the info in 2 mth a tect they hired asking them to ***lace my tv. ** basically ripped me off 2000. Never again

• Review fromMike W

  Date: 07/10/2025

  1 star
  New dryer stopped heating. ** customer service was difficult to deal with. They issue a repair order which was grabbed by a company from a state hundreds of miles away. That company stated they "had techs in my area" but couldn't get to me for over two weeks. I had to cancel that and then **** the entire service appt with **. Same company grabbed the repair order (mistakenly...) and then proceeded to cancel it. ** couldn't and still can't figure out how to get a different service technician to my house. We are over two weeks out. I live on a huge metropolitan area of the ** where there are hundreds of appliance repair technicians. I escalated this issue to the "President" and got a "Presidential Liaison" assigned. This person "********" did absolutely nothing other than call me and verify I had the issue and it wasn't being addressed. He said he call me back. Never did. Still haven't heard back from him. ** is by far the worst company for customer service that I've ever dealt with. I will NEVER purchase another ** product in my life. Ever.

• Review fromAnna C

  Date: 07/09/2025

  1 star
  Worst product I've ever purchased, and their customer service department is terrible. I bought an ** dishwasher, and we have had nothing but problems with it since we bought it. Their products are very poorly made with low quality materials. It is nearly impossible to get someone to actually talk to at their customer service department and when you do, they are very unhelpful. I have called multiple times, finally got someone on the phone who was very unknowledgeable, got put on long holds multiple times, to finally got hung up on. This happened over and over. It is impossible to get refunded for a product even if the fault is with the product (I was not able to get the product serviced or any money refunded). I want to warn anyone to stay away from ** products if at all possible. I will never buy anything from them again and hope my ****** can help someone else not make the same mistake I made. In terms of specific issues with the dishwasher: The pump is poor quality and couldn't pump the water out making the dishwasher smell. The trays are very flimsy and hard to push in and out. It did not clean the dishes well. My biggest issue with ** however, is their extremely horrible customer service department, their policies and procedures for servicing or refunding customers, their very untrained clueless staff, and how extremely hard it is to actually get someone to help. The fact they don't provide a phone number on their website should hint on their unwillingness to assist customers. You have to go through multiple steps to even get a phone number. ** is a large company that doesn't care about their customer's experience one bit. Their purchasing/marketing material is deceiving since they make it look like it will be an easy process if something goes wrong. From my experience it is not, and I've spent over 8 months trying to get help or money refunded.

• Review fromMarisol M

  Date: 07/09/2025

  1 star
  if i could give them 0 stars i would. Been without a refrigerator for 6 months and they claim they were sending someone out to fix it covered under our warranty and we have been cancelled on 6 times. Made a claim with president *** of *** she scheduled an appointment with me to figure this whole situation out and she never called to tell us she wasnt able to go through with my appointment and rescheduled. Weve been givin the run around for these 6 whole months with no resolution. ** NOT RECOMMEND THEIR PRODUCTS

• Review fromKen G

  Date: 07/08/2025

  1 star
  I have a dishwasher that has been flashing lights and stops in the middle of a cleaning cycle. It won't drain every time when it stops. It makes random chime noises. It is a little over a year old. And has never worked right. I am being told by some non English speaking customer service representatives that I should have bought a extended warranty. I SHOULD HAVE BOUGHT ANYTHING BUT AN ** DISHWASHER. I WILL NEVER BUY AN ** ANYTHING/ EVER. WORST PRODUCT AND CUSTOMER SERVICE.

• Review fromJennifer F

  Date: 07/08/2025

  1 star
  We purchased a new fridge from ********** about four years ago. It is still under warranty but it has gone out. We went back to **********, who tried to tell us it was not under warranty and that we needed to purchase a new one, even though we clearly have documentation that we have a 5 year warranty. We finally reached ** after dealing with several robots and they assured us that they would come out to fix the fridge. Three weeks later, living out of a cooler, they have not showed up and strangely have no one that can come to our home to fix it. They randomly send texts to see if we have hired someone on our own or if we still need help but no humans will contact us. When we reach someone, we hear the same thing.."someone will contact you in 48 hours." I don't know how they expect someone to live without a fridge for 3 weeks, but I assure you that I will never buy an ** appliance again and I will recommend that none of my *********** Clients purchase ** either. It should be illegal to allow a business to not perform on a warranty like this.

• Review fromMichele G

  Date: 07/08/2025

  1 star
  I brought a ** French Door Ref 5/6/24 second time same issue. I will never purchase any ** products again. The sell defective product and don't honor agreement. I am disgusted with ** products, and thought I was buying a good product. ******* sells secondary products for top $$$ Don't buy ** even tv I had issues with sad

• Review fromMeagan W

  Date: 07/08/2025

  1 star
  ** is a scam. I purchased my first appliance when I moved into my first home, an ** refrigerator. After 3 years, the compressor broke. ** said they would fix it as it was still under warranty. I live in ******, **, and ** uses ***** to do repairs. ***** never showed up. For weeks, they would schedule an appointment and then never show up. ** finally agreed to give me a credit for the fridge. They refused to let any local repair person fix it because they were not certified under their warranty program. To get the credit I had to rip the ** tag out of the fridge, cut it in half, and mail it in. I also had to get on a call with ** to verify the fridge. This was months ago. I have been waiting for my credit to be "approved" for over two months. My fridge broke 4 MONTHS AGO, and I still have no credit. Apparently, someone named ******** from the ************************ Team" is working on my case. You cannot call anyone in this team, email, or text them. You can try, but they never respond. I call ** every week and every week the person says they will "escalate" my case. It's all a lie, all a scam. Never in my life will I purchase an ** appliance. First appliance I ever purchased and a ****** learned. ** does not prioritize its customers and delivers subpar products.

• Review fromCherkether C

  Date: 07/08/2025

  1 star
  My ** refrigerator is broken. They have been coming out for almost a week now exchanging the Compressor and its still not working. The technician has no idea what he is doing. He keeps fixing the same thing and saying its going to work, but my fridge still is not working. Its still blowing out hot air. I spoke to solutions team. They have not escalated the situation. I feel that they just dont care and theyre not even offering to switch out my Fridge. They just keep sending out the same technician not qualified to repair the Fridge or even diagnosed the issue..they have a hold on my credit card with a pending open case..This is ridiculous. Dont ever use ** Dont buy any products from **. Definitely not electronic