Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LG Electronics has 14 locations, listed below.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics MobileComm USA Inc

  10101 Old Grove Rd San Diego, CA 92131

• 

  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

• 

  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

• 

  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************, I purchased a ** refrigerator from Best Buy 2 years ago. I purchased their extended protection plan, my fridge stopped cooling a month ago. I contacted Best Buy and they informed me that because it was a cooling issue I had to go through ** service. I contacted ** service and they sent out a tech, he informed me that he needed to order parts. I wait almost a week and he calls me to let me know parts are taking longer than usual and told me that if the parts didn't arrive on time a day prior to the appt that he would call me to reschedule. The day of the repair comes, I get zero communication from the service tech! A day after the appt he calls me and tells me that he couldn't get the parts!!! Didnt communicate that with me so i didn't have to take the day off to wait for him! Its now been over a month without a fridge that works!!!! The tech came in last week and changed the compressor, that did not fix it! I called ** customer and was told that a tech would come on Friday now here we are on Monday and no word from anyone!! I had to call ** customer service after the service provider had no work order and told me to call **. I call ** and guess what they tell me to call the service provider I started the claim on 6/20/22 and my fridge is still not working

  Business Response

  Date: 07/27/2022

  07/27  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  Our records show that ** was able to locate an in-house technician to come and repair the customers refrigerator.  The technician should be calling the customer, this week, to set up a date and time for repairs.

  Customer Answer

  Date: 08/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ** A905RM "CordZero" Vacuum and was delivered on 03MAY22. The powered roller floor nozzle attachment stopped the powered spinning several days after first use. I subsequently requested a warranty replacement of this specific part. After initially being told that I would receive the requested part in **** business days--I was forced to check back after this timeframe lapsed to inquire as to status. At that time I was informed ** had yet to action or "file" the warranty replacement. On or about 18JUL22 in consult with yet another ** service representative--informed the warranty replacement claim had been approved and I would be receiving the part soonest. I contacted ** again on 25JUL and informed by the parts sales department that the part was on BACKORDER with no projected ETA on additional stock.I have now been without the use of the vacuum attachment appropriate for the cleaning and maintenance of our flooring--the primary surface areas for which a vacuum is most useful and commonly used.I am requesting an expedited exchange of the entire unit or another parts accessory bundle currently in stock--given the individual part is not available into the foreseeable future--so that I might properly clean our home.

  Business Response

  Date: 07/27/2022

  07/27  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  Our records show the LG agent Shonteria sent a text message offering the customer reimbursement of the missing part, once customer purchases it.  (Hello,this is Shonteria Presidential Liaison with LG Electronics. Once you purchase the carpet nozzle, send a photo of the receipt and model/serial# tag and i will process the reimbursement up to $100.).  ******************************* - 2022-07-27 09:15:59   The resolution provided is directly in accordance with **** policies and procedures. We would be unable to supersede any decisions or offers which are provided based upon LGs guidelines, policies and procedures.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint concerns the performance of Angion Group as claims administrators for the lgfridgesettlement.com class action suit. I submitted two valid claims and complete documentation requesting payment for two separate non-cooling events with my ** refrigerator. Those events occurred in 2020 and 2021. Angion continues to state one of my claims is a duplicate, which it is not. I have made multiple attempts in the past year to talk to a human representative at Angion to clarify any questions and have never been successful. Their answering services and says someone will call me back. They never do, forcing me to answer robo-calls in hopes of hearing from them. Emails go unanswered. Their records appear to be in disarray. I proposed a settlement of $650 in an email communication a few months ago, as a compromise to this lack of communication and disarray. To date I have received $350 for just one of my two claims for two separate failures that occurred within the claim settlement period. An additional $300 would put this to rest. Angion continues to dispute my BBB complaint against them. Perhaps ** can do something about this.

  Business Response

  Date: 07/28/2022

   Please be advised this issue is with Angion and is a separate representative from **.  The matter would need to be handles specifically by them and ** considers the case closed.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** French Door Refrigerator on November 27, 2020. Because of supply chain problems I did not receive the appliance until February 2, 2021. Started having problems with the appliance in May *********************************************************** the door, ice maker quit working. Because not under warranty I called a local appliance repair. They ask about the coolness of the appliance. I purchased two thermometers and found the appliance was not cooling properly. The compressor has a five year warranty so I called ** on June 14th. They sent a repair person on June 21th however he does not work on R600 system. I contacted ** on June 21th no one could help me so was referred to someone else. I was contacted on June24th by Jullisa-Presidental Liaison they said they had no one that could fix my appliance so on June 28th offered me a Alternate Resolution of a refund. Now July 22nd and I have had no further communication. Two and a half months without a refrigerator is becoming difficult.

  Business Response

  Date: 07/27/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.