Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

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  LG Electronics MobileComm USA Inc

  10101 Old Grove Rd San Diego, CA 92131

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  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

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  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

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  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

Review Details

• Review fromBrenda L

  Date: 07/07/2025

  1 star
  I bought an ** air conditioner on May 2, 2025 from ******. The air conditioner was picked up from the store May 9, 2025. It was installed in the Bedroom Window on June 15, 2025. In the early morning of July 5 at around 4:30/4:45 AM. My husband and I were awaken by the ** air conditioner making a terrible noise as if it was going to explode and as if it couldn't run correctly. I turned it off. Once I could contact ** I did. I was told no one could help until Tuesday, July 8, 2025. I asked to speak with a manager. I was told one would call me back no one did. I went out and bought a different unit from a different manufacturer. I am uncomfortable putting that unit back in my home. It is unsafe. I am now being told that if the unit can be fixed I have to accept the unit fixed despite the fact that I feel unsafe.

• Review fromStephanie G

  Date: 07/07/2025

  1 star
  LG Electronics has poor customer service when it comes to standing behind their products. In our case, we are able to reach ** customer service but they "have a process" and resist budging from it:I bought a $2700 ** refrigerator, model # LRMDS3006D/01 in Feb 2025. There is a problem with the icemakers on this model and ** will do everything they can (sending multiple repair techs) but replace or refund their product. If you want ice on a regular basis, save your money & buy a cheaper refrigerator! The refrigerator did not make ice when delivered. I was told to wait a few days for the freezer to reach a temperature for ice and it would work. It didn't. My first contact with ** was thru their Chatbot. I was given a link to ******* and shown how to hit the rest button for both icemakers. Then they started working. Within a week, the door icemaker stopped. The only way to get it working is to open the icemaker door, take out the catch tray and hit the reset button. Then it works 1-2 days, then stops.We have contacted ** on several occasions. First time, they mailed an icemaker out and said I was to replace it myself. That icemaker worked a few days and also stopped working, requiring me to hit the reset button almost on a daily basis. The next time we contacted **, they sent out a technician (saying the tech will have to determine if the frig was unrepairable before they'd elevate the issue). The technician scheduled a visit, only to say he didn't have the icemaker in stock and needed to order it. Another week goes by, and he comes to replace the icemaker. It didn't last a day. We are now fighting with ** to just refund or replace the refrigerator. They want to send another technician. We feel its a defect in this refrigerator and we don't want to have to go "through their process" of sending multiple technicians, to probably replace multiple parts & continue to inconvenience us, before they'll just take the frig back.

• Review fromEvetta S

  Date: 07/06/2025

  1 star
  Purchased a ** 4K ULTRA ***** in July 2023 and it now has a permanent line across the bottom (that flickers). The warranty only lasted a year. The TV I had before purchasing ** STILL WORKS AND LASTED OVER 12 YEARS. It is unacceptable for a tv to stop working properly after not even 2 years. I did not buy an extended warranty because I did not and knew I would not cause damage to the item. The glitch in the TV came on suddenly/item defective ON ITS OWN. Nothing has touched the TV TO CAUSE the glitch. I am sharing my experience for others consideration before purchasing this item. You should NOT HAVE TO buy extended warrantys for items that are supposed to be designed to last for 10 years EVEN 5 years might have been acceptable. There is hi point in paying for service to come look at the TV. With the cost of TVs now I might as well buy a new one. But it will be ******* . Never had issues with a **********. This was first time buying ** and will be last.

• Review fromCam R

  Date: 07/06/2025

  1 star
  I purchased a washer and dryer combo almost a year ago and the dryer intermittently cuts off and wont power back on until the machine is unplugged and plugged back in the outlet. After multiple calls and multiple troubleshooting attempts they still dont want to send anyone out to look into the issue. This has been the worst customer service *** ever dealt with over the phone. They all read from the same script and tell you the same thing like I havent already been told this before. I guess Ill just use this overpriced dryer as a place to store clothes because it sure doesnt do anything else it was designed to do. Pure garbage, way to go *** you knocked it out the park.

• Review fromkenisha s

  Date: 07/05/2025

  1 star
  American ciitizens save your hard earned money and find a much better company to spend with! These companies come from over seas and have high retail prices for their items but put little effort into the small details. I purchased an ** MICROWAVE, ***** AND DISHWASHER, for the emblem to fall off!! I mean the letters look to come from a ****************** If Im paying a substantial amount of money for these products the least they can do is INSCRIBE their emblem! Im completely distrusted! I purchased a ******* refrigerator and noticed THEIR product emblem is ENGRAVED! So its safe to say thats where my funds will be spent going forward, ** dont cheap out on the small details they count!! Ugh!! Shame on You!!!!

• Review fromjamie d

  Date: 07/03/2025

  1 star
  I paid almost 5K for a refrigerator 6 years ago. The fridge is already out. Do not buy their product.

• Review fromAaron H

  Date: 07/02/2025

  1 star
  I purchased an ** OLED65B3PUA 65" ******* in 2023 for approximately $1,500. Just over one year later barely a month past the expiration of **s 1-year warranty the TV began to experience a serious hardware failure. The screen starts black, gradually turns solid blue from top to bottom, and then begins power cycling with loud internal clicking sounds. The unit becomes entirely unresponsive to the remote and onboard controls, and the only temporary workaround involves unplugging the device for 2448 hours. Even then, it only functions for 1030 minutes before the issue returns.While ** did authorize a one-time courtesy repair, the technician was instructed to replace only a wire. The technician himself expressed concerns that the directive made little sense and would not address the root issue a diagnosis that appears to have been correct, as the failure reoccurred shortly ************* this point, ** refuses to provide any further support. It is incredibly disappointing and arguably unethical that a premium *******, priced at $1,500 and marketed as a high-end home entertainment product, would become essentially unusable within 13 months of ownership. Even more concerning is **s unwillingness to investigate what may be a systemic defect, particularly when the initial repair was superficial and potentially negligent.I believe ** is taking advantage of a legal technicality by relying on the expired warranty while failing to uphold what many states recognize as implied warranties of merchantability that a product should function for a reasonable period of time. This TV clearly has not.I am requesting that **:1. Fully cover the cost of a proper repair 2. Replace the unit 3. Or provide a significant reimbursement I am also filing this complaint to make a formal record of what I believe to be predatory warranty practices and substandard post-sale support.

• Review fromNick S

  Date: 07/02/2025

  1 star
  **************** is the worst of all time. Bought a product brand new and doesn't work I've called probably 30 times in the last month I have gotten zero help. I will never buy an ** appliance again!

• Review fromPamela P

  Date: 07/02/2025

  1 star
  ** appliance service is very bad. My family purchased 35k in new ** appliances and i was offered a complimentary home service with two free filters for my fridge. They gave me a window of a few hours and the technician called 90 min after the end of the time/window and has refused to come at a latwr date because i wouldnt allow him to disrupt our dinner. He has refused servuce and its been 9 months! I call and call and they say he wont respond to their request to honor their services call! DONOT trust ** buy a different brand! Since when can a technician decide he wont service a product because he cant make his appointments on time! Very very bad customer service!

• Review fromRichard S

  Date: 07/02/2025

  1 star
  Do not buy these refrigerators!! We have bought two l g refrigerators stainless steel. With the big pull out bottom drawer.2500 down the drain. After not even three years on one. They have rescheduled over twelve times to fix our refrigerator. I have.The screenshots to prove ***** has almost been two months now. Had to purchase a brand new fridge when it is under warranty for the compressor. Keep getting the run around.Even had a manager call us say they were going to do something that they did not!! They can't see me get their c*** together on the phone when we call.They said this and then another person said that.We will never be buying ** again!!Do not buy their ************ will be very dissatified!!They act like they never said something that they said it's all ************ good luck with that one. A technician through ***** has rescheduled since 5/28/ now it's 7/2.And got rescheduled again!!Got a lawyer on it anyone who wants to join email us!!!!