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Business Profile

Insurance Companies

New Jersey Manufacturers Insurance Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for New Jersey Manufacturers Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Jersey Manufacturers Insurance Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Following my car's repair we had the following issues: no caps on the tire gauges, AC not working, Right Front tire faulty gauge, and rear defroster not working* ******** (NJM-approved autobody shop) took the car back to repair these issues, but denied any issues with the rear defroster as related to the accident or repair process (they must have played around as it did work afterwords). A few days after receiving the car back, I noticed no caps on the AC ducts. These were replaced after 2 weeks of phone calls, last one by NJM.
      Now, several months later, I notice a 6th issue - the right front bumper clip is detached and its attachment to the fender liner is snapped. This could easily be due to alignment issues due to the accident that were not properly repaired. ********* denies any relevance to the repair, however, no other source for damage occurred in the interim and in all the years I've had the car, I've never once had this issue. However, there was direct damage to that area of the car (the front right was smashed and the bumper ripped off). I would not have been able to notice a poor repair on this immediately as the tension of the bumper on the fender liner would cause strain over time until it would snap off. I am confident if a new fender liner were to be placed, I would have the same issue within a few months because this is an issue with the frame that was not properly realigned. It would be embarrassing to ******** to have a 6th issue after a "repair."
      What I want from NJM:
      1. An NJM appraiser to assess the damage
      2. To have the car fixed at another shop that does not make so many mistakes
      3. Rental car coverage for the repair
      4. An apology for attitude towards me from the adjuster who blamed us for the accident and from her supervisor who instead of calling me back after 2 phone calls called straight to my voicemail (probably dialed # to bypass a ring) and was very dismissive. This unprofessional and NOT what I would expect from NJM.

      Business Response

      Date: 01/29/2024

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am moving from one apartment to another, and have setup a new renter's insurance policy on my new apartment through NJM. I have requested a certificate of insurance to provide to my future landlord, but NJM has entered my landlords address incorrectly twice. The first time, they entered the zip code incorrectly, and the second time they entered the city incorrectly. For a company that's entire business is insuring properties and vehicles, I'm amazed that they can repeatedly enter the wrong address on an insurance form.

      Web Transaction Reference Number 1: ************ Web Transaction Reference Number 2: ************

      Business Response

      Date: 12/18/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After one of they're customer hit my semi truck they refused to pay Not for repair Not for rental Not for truck lease Not for wedges lost I provide them with everything they asked and still refuse to pay I guess ill have to take it to court and *** them and the client Be aware of those scammers thieves

      Business Response

      Date: 12/01/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

      Customer Answer

      Date: 12/01/2023


      Complaint: 20938708

      I am rejecting this response because:

      I been corresponded with ************************* for 2 months now 

      I sent everything he asked for and still you refuse to pay 

      I want this to be public for everyone to see the business you run and to run away from you 

      il will take all the necessary steps to make sure everyone can see 

      Regards,

      *******************

      Business Response

      Date: 02/18/2025

       

      Good afternoon,

       

      Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 01/15/24.

       

      Thank you.

       

      ******** ******

      New Jersey Manufacturers Insurance Company

      Customer Answer

      Date: 02/18/2025


      Complaint: 20938708

      I am rejecting this response because:



      Regards,

      **** *****

      Customer Answer

      Date: 02/19/2025


      Complaint: 20938708

      I am rejecting this response because:



      Regards,

      **** *****

      Customer Answer

      Date: 02/19/2025


      Complaint: 20938708

      I am rejecting this response because:

      I'm not happy with the results 

      Regards,

      **** *****

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August, NJM turned off my auto-debit that paid my bills via credit card. They then canceled my insurance in October due to non-payment without notifying me in between.

      Business Response

      Date: 11/28/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days

    • Initial Complaint

      Date:11/21/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding my claim filed with NJM from tornado damage on 8/24/23, my chimney was affected along with withering through the years. I've asked for the chimney to be included in my claim due to excessive mortar coming off and falling on *******. The chipping was becoming excessive so I went ahead and paid $450 for tuckpointing of the chimney, now NJM won't included the $450 paid toward my deductible because their argument is that the chimney deteriorated through wear and tear but I've countered reminding them that the tornado exacerbated the gradual damage to the chimney where I would not have had to tend to it this soon. I would like the $450 paid counted toward my $1000 deductible.

      Business Response

      Date: 11/21/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days

      Customer Answer

      Date: 11/25/2023


      Complaint: 20898873

      I am rejecting this response because:
      I am waiting to hear from the company regarding that the $450 be applied to my deductible.


      Regards,

      *********************

      Business Response

      Date: 02/18/2025

       

      Good afternoon,

       

      Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 12/19/23.

       

      Thank you.

       

      ******** ******

      New Jersey Manufacturers Insurance Company

       

      Customer Answer

      Date: 02/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *****

    • Initial Complaint

      Date:11/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi i had a accident on september 6th 2023 i filled a claim with my insurance company, and they went down to **************** to evaloute the damage on my car, ever since then they keep giving diffrent excuses to me and to the shop, meanwhile my car has been worked on and done with, im really not sure what to do

      Business Response

      Date: 11/13/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

      Customer Answer

      Date: 11/13/2023


      Complaint: 20854131

      I am rejecting this response because:

      tney are a bunch of liers they have my email 



      Regards,

      *******************

      Business Response

      Date: 02/18/2025

       

      Good afternoon,

       

      Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 11/28/23.

       

      Thank you.

       

      ******** ******

    • Initial Complaint

      Date:11/09/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have insured my car, home and rental properties through NJM for over 17 years. Over the years the premiums have increased but I stayed loyal trusting them with my insurance needs. Recently when I filed my first claim for my primary residence due to a leak they only paid me for labor and no materials asking me to reuse items more than 10 years old. I went through their appeals process and same result. I thought they were a private company not chasing profits but I guess they are too busy filling their own pockets instead.

      Business Response

      Date: 11/10/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days

      Customer Answer

      Date: 11/21/2023


      Complaint: 20850449

      I am rejecting this response because:

      They have not reached out to me and I have previously tried reaching out to them (***************************) on this claim and they have not responded.

      They are citing privacy concerns but I approve them to share the details as I need assistance with this claim. 


      Regards,

      *********************************

      Business Response

      Date: 11/22/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

      Customer Answer

      Date: 11/22/2023


      Complaint: 20850449

      I am rejecting this response because:

      They are hiding behind privacy concerns. Like I said I am happy with them sharing the details with BBB so you can assist me with resolving this issue. There is nothing confidential related to this issue they cannot share in public. Its just an excuse!!

      Regards,

      *********************************

      Business Response

      Date: 11/22/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

      Customer Answer

      Date: 11/22/2023


      Complaint: 20850449

      I am rejecting this response because:

      I have not heard from them and they are using privacy concerns as an excuse. They have not returned my calls either.

      Regards,

      *********************************

    • Initial Complaint

      Date:10/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke to someone on 10/9/2023 about my auto policy I made ****** payment toward my bill and the lady told me it would stop the cancellation notice I guess she never put it in the system and it cancelled my policy on 10/11/2023 without notice untill I got my mail on sat and it was there very confused at this point and also without insurance because they didnt do there job and they closed by the time my mail came I now have to wait untill Monday to speak to someone I would like all calls pulled and my insurance policy back active without any lapse in coverage this is unacceptable.

      Business Response

      Date: 10/16/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

      Customer Answer

      Date: 12/12/2023


      Complaint: 20736335

      I am rejecting this response because: I called about my renters policy they informed me that it was canceled, but they never stopped the cancellation notice as they were supposed to because I made a payment and it wouldve stopped the cancellation notice. I spoke to several people the last person that I spoke to her name was ********************* she yelled at me and told me that was not reinstating my policy until I paid more money. It shouldve never got canceled in the first place.



      Regards,

      *********************

      Business Response

      Date: 02/18/2025

       

      Good afternoon,

       

      Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 12/22/23.

       

      Thank you.

       

      ******** ******

      New Jersey Manufacturers Insurance Company

    • Initial Complaint

      Date:07/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife died this year. She finally succumbed to a long battle with cancer. She was my partner for 30 years. She always handled the bills. When she died, I was devastated. Still am. We had been customers of NJM for ~20 years, always in good standing. When she passed, I paid all our monthly bills, but for some reason, didn't even think of paying auto insurance. It's not a monthly bill. Yes, they sent a notice, but most of the time, their correspondence is not material. It looked like all the other letters they had sent in the past. I didn't even open it. I had bigger issues to deal with like arranging a funeral and settling her estate not to mention mourning her loss. When I learned that our auto insurance had lapsed, I was surprised. I had no idea the penalty was so severe. I wish NJM had warned me. I wish they put some kind of warning on the outside of the mail to say 'open me!' I wish they had called or sent an email. Maybe they don't care. They know they will collect triple the amount from people who let their insurance lapse. They know that having 'lapsed' on an insurance record is like a ding on a credit rating. I knew none of this. They pray on the vulnerable. If they can lawfully get away with charging triple the amount (that's right, our family policy went from $2,200 to $5,900), they should be required by law to make satisfactory efforts to contact people who are at risk of being cancelled. One letter that looks like all the other non-material correspondence they send is not enough. I'm not talking about how heartless they are not to give me a break in this rare situation. I am talking about satisfying a duty they have to warn people before imposing such a severe penalty. They have way too much power. I am also writing my congressman.

      Business Response

      Date: 07/31/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns,we are not able to provide specific details to be posted for public view.Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days

    • Initial Complaint

      Date:07/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What happened:1.The corner of ******* avenue and ********* street...there is a stop sign...*** insured driver had to stop!2.The intersection of ********* street and ************ ave...************ ave is the main road...a driver must slow down and yield when crossing across ************ avenue from ********* Street.3.************ avenue and ********* street...the *** driver sped and drove straight across ************ avenue...she did not yield nor did she slowed down...it happened very fast and my response was to try to move away from *** driver's way...4.I tried to turn to the right in attempt to avoid the *** driver but her fast driving speed did not allow that to happen...the impact was in the right front side of the *** driver's vehicle...she was driving fast from the side street (********* street) did not yield nor slow down...again ************ avenue is the main street in that area (no stop sign or traffic light in that section of ************ avenue that I was driving on (I was following the speed limit).I suffered damage to my vehicle which *** refuses to pay...The accident that I suffered was the *** driver's fault and *** refuse to pay for my vehicle's damage!

      Business Response

      Date: 07/10/2023

      Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

      Customer Answer

      Date: 07/13/2023


      Complaint: 20289668

      I am rejecting this response because: NJM is still insisting on the unreasonable conclusion that the outcome of what took place was within my control and therefore the responsibility falls at my feet...claiming I could have avoided it and are focusing on the so-called point of impact... all of this is part of the agenda for not paying for damages to my property! The evidence that I presented clearly contradicts their assumptions and assertions! I will take my evidence and present my claim to the court system, inform the media of their horrible practices and file a complaint with state regulators ********************************* Act!






      Regards,

      ***********************

      Business Response

      Date: 02/18/2025

       

      Good afternoon,

       

      Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 07/19/23.

       

      Thank you.

       

      ******** ******

      New Jersey Manufacturers Insurance Company

      Customer Answer

      Date: 02/22/2025


      Complaint: 20289668

      I am rejecting this response because:



      Regards,

      ***** ******

    New Jersey Manufacturers Insurance Company is NOT a BBB Accredited Business.

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