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Business Profile

Loan Servicing

Cenlar FSB

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Reviews

This profile includes reviews for Cenlar FSB's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cenlar FSB has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 130 Customer Reviews

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    Review Details

    • jamie f

      Date: 07/03/2025

      I sent payment on time. It was above the minimum monthly payment. I sent from 2 different checking accounts. They refused to accept. Now they want to send me the money back by check even though I paid electronically. This is to make interest on customers loans. This is the worst servicer of loans. If I knew Ally Bank used them I would have gone somewhere else.

    • Alexey I

      Date: 05/31/2025

      I signed Recast agreement + recast affidavit + recast document in front of the notary notarized with the check. and sent it to them. they charged the check but never honoured recast. and never changed payment amount.

    • felicia a

      Date: 05/22/2025

      If possible stay away from these people. If my payment is a few days late, and I mean like 10 days, they send people over to the property to harass my tenants. Telling them that the house is in forecloser. This is the second time they have done this. Thinking about getting a restraining order to keep them away. Seems like the closer my house gets to being paid the worse they get. Even trying to drive away my renters.

    • melissa k

      Date: 05/12/2025

      Worst company on the planet!!! They are criminals! There is no way what they do as a company is legal.

    • Jason L

      Date: 05/06/2025

      I cant logon to their site, and its nearly impossible to get in contact with a live person to help. Once youre able to talk to a person they are completely unhelpful and they hang up on you while trying to transfer you to another line.

    • Larry L

      Date: 04/21/2025

      This is the worst company I have ever had to deal with. You cannot talk to a representative on the phone and get generic responses through automation and online chat. I have been working for months to get my VA tax exemption approved in their system even though I sent all the required information from the state of *******. Would give zero stars if able.

    • Wendy D

      Date: 04/19/2025

      This company is the worst of the worst. You call the number for assistance and no one can answer any of your questions. I was mailed a letter that provided a number to call about my mortgage and the number is not in service how about its regarding a foreclosure yet this company is not providing me with a working number. None of the **** can explain the charges on the bill but the only facts is that you owe it. Someone needs to look into this company maybe an adult.

    • Heather D

      Date: 02/10/2025

      They kept charging an annual fee after our loan had been paid off and claimed they notified us that the account was still open. No communications were received. We tried to dispute the annual fees and they denied. Very untrustworthy company.

    • Brandon H

      Date: 02/07/2025

      My wife and I have our HELOC through Cenlar. I have repeatedly tried to update my address information with them, via multiple emails, phone calls, and website messaging service. Despite following all communicated rules to process the address change, they refuse to update my address. This is costing me time and money (as I can't access the ******* I have worked in banking for 20 years, in multiple positions/departments, and know the consumer rights and financial institution responsibilities required per regulation to 1) protect the financial institution and client from fraud, and 2) ease of use and access to ones financial institution. In my professional and personal opinion, they are obstructionist and predatory. I cannot stress enough, DO NOT do business with Cenlar!

    • KD P

      Date: 01/15/2025

      **************** is a joke with this company. It is hard to get in contact with them to resolve any issues. They constantly pick up the line, ask for my name, and then HANG THE PHONE UP!! This is the most aggravating mortgage company to work with. I will be refinancing or downright selling because they have made the homeownership experience for this first time buyer a living nightmare.

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