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Business Profile

Commercial Products Distributors

TriStar Products

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Products Distributors.

Complaints

This profile includes complaints for TriStar Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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TriStar Products has 7 locations, listed below.

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    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a as seen on tv flex-able xtreme hose march of 2024 after seeing ads on TV about how durable, strong, that has been manufactured to the highest standard that lasts . I used it for one season, last summer, put it away for the winter, and took it out this april, used it once, and on the second use, it burst a hugh hole in the middle of the hose gushing water out. I contacted the company with receipt and the guarantee sheet, and was told it only had a 60 day guarantee, which I emailed back saying it stated if purchased at an authorized retailer, there was a one yr guarantee, which after several emails and phone calls, received an email stating, my one yr was up in March. I only used it once this season one month after march before burst a hole. I am claiming false advertising since their claim states durable inner tube and strength and quality you can trust. *** ***** approved. I purchased it at *** ****, which is no longer in business.

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this product and placed it in a spare bedroom and just pulled it out to open and use it. It is a Power XL Air Fryer Grill Combo. I googled it and saw a warning it had been recalled because of a burn hazard. Should I use this product? See below pictures.

    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a Dual-Oven oven for Emeril Everyday on 11/28/24. I received confirmation that the item was shipped on 12/4/24. As of today, I have not received the package. They are blaming ****** ***** is blaming the saying they didn't get the package until 12/8/24 and won't provide a delivery date. Emeril Everyday is saying they are not responsible for the delivery of my package and won't help me track down where it is. I want my Dual Oven. I don't know the condition it will be in when or if it even arrives. It was supposed to be a 5 day delivery. Company wouldn't answer phone calls and emails just say its my responsibility.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Empower Dual Basket Air Fryer negligence to refund money from recall of January 2024 Stated cheque issued,(6 months aga) stated cheque reissued (3 months ago) to absolute silence when asked to provide proof of mailing.

      Business Response

      Date: 11/01/2024

      Hello, 

      I am sorry to hear that you are experiencing an issue, however you have reached the wrong company. We do not manufacture air fryers. 
      You have reach Empowerment Technologies home to Defender and ******, we are not affiliated with Empower Brands. 

      Have a great day. 

      Customer Answer

      Date: 11/04/2024

      Invoice date: Thu, Mar 24, 2022
      Invoice number: 20833991000593799
      Item
      82546304 - PowerXL 10qt Dual Basket Air Fryer - Black
      Qty.
      1
      Unit price$149.99
      Amount$149.99
      Target Circle Earnings
      -$1.51
      SHIP_2022 Global SW 35 FreeShip FS
      -$3.00
      Item subtotal
      $145.48
      Shipping
      $3.00
      Shipping tax
      $0.00
      Item total
      $148.48

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Power XL Model MFC-AF-6C Air Fryer at Belks on 7/28/23 that came with an offer for a free fry basket advertised on the company box. I followed the instructions on the box/advertisement, scanned the QR code, and learned that the basket was unavailable and on back order. I called the Customer Care number six weeks later and was told the same thing and to try again in six weeks. I called every couple of months but got the same answer. I was finally told last week by a customer care person that the basket will not be available...ever!! I asked how was it possible that they advertised something and then not follow through? She repeated that this was the message they were told to give. I asked if any consideration was being given to compensate customers that purchased this item with the promise of the free basket, and she ****rmed me that the company would be doing nothing in place of the broken promise. I wrote and requested something be done but got the same response, product not available. I can't believe a company would make a promise, a contract of sorts because there was an offer and consideration, and not do something to compensate the aggrieved party when the contract was broken by the company. Nor do I want to believe that the company would engage in false advertising by stating an untruth or misleading the consumer into buying this product. I told them this in an email. I hoped the company would do something to make things right and not engage in deceptive business practices. I would have purchased a different fryer if not for this offer. Contacting them is confusing as they have various contacts listed: ****@**************.*** ***-***-**** directed me to support.powerxlproducts.com which directed me to **********************@**************.*** ***-***-****. Case#********. They also list ******@******************.*** but I didn't try them.

    • Initial Complaint

      Date:05/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/2 I placed an order on the PowerXL website to purchase the Luminex Airfryer. This is the SECOND TIME. I attempted to purchase this machine. The first time I waited for approximately three weeks with no delivery of my order. When I called them they said that this machine was "OUT OF STOCK." They never bothered to notify me of that fact. So I demanded that that order be cancelled. For the 2nd time, on 5/2/24, I attempted to purchase this order. A week as past and I have not received this order. I called several times and have received the runaround from this company. Several times they stated it was shipped and I would receive it in a couple of days. Then they told me to check Fed Ex Website. I checked and Fed Ex has not received this product and it has been a week. I requested a return on my first payment. They claim they couldn't do that. If I have no product and they have my money, THEY CAN VERY WELL RETURN MY MONEY. Also it was suppose to be 4 payments of $29.99. They charged me $40.64 for the first payment without explaination.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      while i was cooking a small pork roast in my power xl the top burner started sparking. I was in the kitchen when this happened so i was able to remove the roast from the power xl. The roast had been in the power xl for about 10 minutes. I was able to transfer the roast to my regular oven which I didnt have a choice other than that or throw it away.
      I have only had this power xl for a few months, I bought it from ***** for 129.99. plus tax I would like a refund. I dont think I will safe with another power xl

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my power xl pressure cooker. the bottom melted and burned. all the wires are exposed. I sent serval emails, and no answer just gave me a different email and told me to wait to I hear from them. no answer since last ********************************************** ***********************************

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email on 12/28/2023 that there was a recall on my air fryer, and I should cut the cord and discontinue use of the appliance. I received instructions on how to submit registration for a refund of ****** for my DUAL-10. I submitted my registration along with the required picture of the cut cord and received a confirmation email (#******). The email says it will take 72 hours for my refund to be processed. It has been a month, and I have not received any type of communication. When I call Im told its still processing. I think this is a scam, and I will need to be reimbursed for a new air fryer.

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a power xl air fryer from target. Upon trying to use I realized the unit does not work at all.

      I then reached out and was told to send an email with a few photos and picture of the receipt, I then did that.

      Shortly after I receive an email back saying I should return the item to target and they can’t help me. (I did try returning to target with no such luck)

      Lastly I reach back out one last time (via phone call) and get ahold of SHANIA who says she’s the manager of customer service then proceeds to ask for more photos to be emailed.

      I then email the photos as requested and she has left me with no response again

    TriStar Products is NOT a BBB Accredited Business.

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