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Business Profile

Commercial Products Distributors

TriStar Products

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Products Distributors.

Complaints

This profile includes complaints for TriStar Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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TriStar Products has 7 locations, listed below.

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    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent this company about 8 emails and no results. I bought Air fryer model AF-E801.DATE: 11/24/2022.TRACKING #*****************. THE **** IS NOT WORKING PROPERLY, I NEED THEY ******** GUARANTY.THEY NEVER FIX THE PROBLEM. I NEED THEY TAKE THE REQUIRED STEPS ASAP. I HOPE YOU WILL DO THE NEED FULL SOON. REGARS. ***********************. ******************** I NEED THIS COMPANY HONOR MY WARRANTY

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought power xl duo nutrisealer it was shipped June 29 ***** didn't like it had 90 daymoney back guarantee I shipped it back onJuly12*****. I shipped it back ***** tracking number 1ZA55OR60386985622 I called them they said they received it said I would receive a refund of$******in 3to5 days called back week later said I would receive in2to3days waited called back on July ***** talked to lady she said they was a glitch in there system I just want my refund of $ ******. they keep giving me the run a round there phone number is ************. thanks for any help.

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 3/30/24 bought Tv antenas advertise in TV commercials.paid ***** dollars. Returned product 04/04/24 less than 2 weekswithin time allowed in their guide lines Call them on O5/03/24 to get full refund. They only returned ***** dollars They refused to full refund

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10qt Power XL Air Fryer on 12/22/22 from Target. The unit stopped working in the midst of my second use. I contacted Tristar for a replacement and I was informed that I would have to send the unit back at my cost. That is totally unacceptable for a defective product. I could understand if I just decided I didnt want the item anymore, but that is not the case. Why would I be charged to send a company back their defective product. That is absurd and is taking advantage of the customer. What is the harm is sending a prepaid so that the company could correct their mistake?

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Power XL air fryer during the Thanksgiving-Christmas holiday season (Nov-Dec) of 2021. I purchased the appliance from ******* for approximately $80 at that time. I made the investment to save time cooking dinner for my family. I'm a single mother of three children. Recently, the air fryer suddenly stopped working. A week ago, I attempted to cook lamb chops. After 30 minutes, I noticed that the air fryer wasn't heating up, so I checked the power cord and electrical outlets to make sure everything was working properly. Afterwards, I placed the meat back into the air fryer for an additional thirty minutes to cook. After the timer went off, I noticed that the meat was still raw. I called customer service today and explained the situation. The representative was quick to tell me that the appliance had a one-year manufacturer's warranty and that I did not qualify for a replacement. She then proceeded to ask me if I had purchased an insurance plan to replace the defective appliance. I explained to her that I did not think it was necessary to purchase an insurance plan for a "new appliance" and was very disappointed that the air fryer stop working after one year. I went on to say that I purchased the brand after reading numerous positive reviews online. As a single parent, I live on a tight budget. I don't have money to waste! The customer service representative was not helpful or empathetic to my situation. She kept reiterating the rules and/or policies of your company. As a consumer, I know firsthand that exceptions can be made in any given situation. I would like a replacement, refund, or store credit. If necessary, I would be willing to return the air fryer to your headquarters. -Thank You

    • Initial Complaint

      Date:02/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a powerfit elite with the 6year protection plan in January 2022. Returned product 3 times in 8 months for being defective. Last time I returned the machine was told a replacement was not available anymore. On December 14th I was told I would receive a refund in 15 to 20 business days. It is now February 14th and no refund. When you call or send an email you get the same response. They will forward my complaint to management. Have talked to at least 15 different customer representatives and it is the same. All I want is my refund.

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've seen many ads about a unique way to preserve food by vacuum sealing. On January 3, 2023 I received an e-mail about the same. The commercial said to order one and get the second one free with an additional payment of $29.99. I attach the subject of the e-mail: Get 2 Nutrisealers for the Price of 1 During Our BOGO Sale! On January 4, 2023 I order the product with the additional fee. I received the shipment. A week plus later I received the product, but instead of two sealers I received only one. I called the customers service at PowerXL. The agent insisted that I am only to receive one sealer. He decided to reimburse me with $20 rather than another sealer as their advertisement stated.

      Customer Answer

      Date: 01/20/2023

      I've seen many ads about a unique way to preserve food by vacuum sealing. On January 3, 2023 I received an e-mail about the same. The commercial said to order one and get the second one free with an additional payment of $29.99. I attach the subject of the e-mail: Get 2 Nutrisealers for the Price of 1 During Our BOGO Sale! On January 4, 2023 I order the product with the additional fee. I received the shipment. A week plus later I received the product, but instead of two sealers I received only one. I called the customers service at PowerXL. The agent insisted that I am only to receive one sealer. He decided to reimburse me with $20 rather than another sealer as their advertisement stated.

       

       Just pay separate $29.99 P,H & F for 2nd PowerXL Duo NutriSealer Set ($200 VALUE)

      Customer Answer

      Date: 01/23/2023

      This is the third time for filling out the complaint. I've attached the advertisement for getting two nutrisealers for the price of one by adding extra $29.99 for the purchase. My credit card was deducted for the total amount plus sales tax. The second attachment shows that. I really don't know what other information the BBB required to submit my complaint to the company. The first time I included the name, address and phone number of the company. The confirmation of that was sent to me as shown with the third attachment.

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a PowerXL product and when I spoke to the representative I mentioned during my order that both products were going to be gifted. He then offered me a free (3rd) machine and told me that my balance was ****** I received 2 machines but did not receive the 3rd one. When I called to inform them of that they said that I had paid for an upgrade. I NEVER APPROVED AN UPGRADE. I then asked to speak to a manager and I asked that when I called it stated that all calls were recorded. I asked the manger to listen to the recorded call and he said he did not have access to calls. I questioned that why did it say that all calls are recorded and he said that he still did not have access.I requested to return the product back and he said I could return it but I would have to pay for the return.

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Short story: we have a brand new Power XL that was purchased and gifted to ** from a family member. We do not have a receipt. We opened product from a well sealed boxes to find the product electronic panel does not work. I contacted the companys customer service for help. Being that I do not have a receipt they will not help me. I asked to purchase the electric panel on my own. Im not asking them to do any refund or replace this unit. They will not respond to me. I understand I cant have it replace with no receipt. But I should be able to fix a brand new machine that has never been used. Now we have a machine that will just be thrown away but they still got too dollar for. How many others has this happen to? And why can I not purchase this part on my own? Or even get a response from their customer service? Terrible company!!!!

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a *************************** French Door Air Fryer 360 on November 25. According to the packing slip, a grill pan and rotisserie spit was to be included in the box. Item was purchased from *********** Called the customer service number on November 26 and spoke with a representative who advised she would send out the items and we would receive the missing items within 7 to 10 business days. Called in today, noticing their number comes up as suspected spam on my phone, and spoke to a representative that stated the rotisserie spit was on back order, and that the grill pan is an optional item. Asked to speak to a manager and/or supervisor and was advised she was the highest person we could speak to over the phone. She kept overtalking and disconnected the call. I called back and waited about 25 minutes only to get the same agent on the line. She tried to overtalk again, I advised that the overtalking was not professional and that I expect the items or something to be sent to me in the next 7 to 10 days as promised on original call or I would be seeking legal action against their company for misrepresentation and poor customer service. It's a shame that ****************** is tied to such a bad company.

    TriStar Products is NOT a BBB Accredited Business.

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