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Business Profile

Gutter Cleaning

Ned Stevens Gutter Cleaning & General Contracting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.89

Average of 112 Customer Reviews

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Review Details

  • Michael K. W

    Date: 02/23/2023

    I have relied on *** Stevens for my gutter cleaning needs for several years and recently encountered a problem after a routine cleaning. I contacted customer service to inquire about the issue and was informed that I needed all new gutters and downspouts. I scheduled the repair and was extremely pleased with the service. During my initial call to schedule, I was pleasantly surprised to receive a generous discount if I booked on the spot, without any pressure. The repair crew arrived within a few days, as promised, and even sent a text ahead of time. They completed the installation efficiently and thoroughly, with no mess left behind. However, during the process, two window screens were damaged, but when I reported it, I was pleased to find that it had already been noted and I was offered a credit for the repairs without hesitation. I am thoroughly satisfied with the service I received from *** Stevens and will continue to use them for all my gutter needs. Every interaction I have had with them has left me feeling valued and appreciated. They are always polite, professional, and prioritize their customers.

  • Royce R

    Date: 02/22/2023

    I am very satisfied with the services *** Stevens Gutters provides. I hired them to clean my gutters and to install and assess the remaining gutters. From the first phone call and throughout the service I was kept extremely well informed and all contacts were kind, helpful and extremely knowledgeable!

  • Kieran M

    Date: 02/13/2023

    I was extremely satisfied with the gutter cleaning services provided by this company. I was notified of their arrival via text message, and upon their arrival, they were quick, expertly knowledgeable about gutter cleaning, and left the area clean and tidy. Out of the three quotes I received for gutter cleaning services, they offered the best value. In addition, they assessed the state of my gutters and provided helpful recommendations. I would not hesitate to use them again in the future

  • Josh M

    Date: 12/29/2022

    Had *** Stevens come to my house for a few gutter cleanings. Everything went alright until the last one where their team came out, performed the service and left in a hurry (knocking over my garbage cans on the way out). I went outside to pick up the cans and looked back at the house and noticed that my entire 2nd floor window frame had been completely ripped off. I immediately went up to investigate and the entire thing was missing as well as all the debris that would be there. I immediately contacted them and they asked to send pictures and file a complaint. After 2 weeks of hearing nothing, I had to contact them. They said we're fully insured to cover damages but we don't think our team did this so we're not going to cover any of the damage. So basically, they are insured, but it's your word vs theirs. It's completely ridiculous. Just because they say I don't think my team would have done this, that's good enough, call it a day it wasn't done. I have absolutely zero trust in them. They definitely have false advertising in their coverage of damage. Only if their team reports the mistakes they make do they cover. Why would their team report their own mistake? There's no incentive to do that, it's customer's word vs their team's word....such a con.

  • John B

    Date: 12/16/2022

    *** Stevens sent me a bill and charged me for work that could not have possibly been completed. The day they say the service was performed, it was icy rain out and they noted the gutters were cleaned, however gutter guards which cover 100% of the gutters were installed prior to the date *** Stevens supposedly did the work. I would not recommend or use this company again. I would rate them zero stars but this review system does not allow me to release this review without selecting at least one star.

  • Randolph F.

    Date: 12/15/2022

    *** Stevens charged me for services that I did not authorize in Nov. Came out a month too soon. Stated I would not be charged. I cancelled service today since they have done this c*** in the past. Steer clear of this outfit. They are nothing like what they use to be.

  • Ronni S.

    Date: 12/01/2022

    Beware. Sent someone to my house to replace gutter inaccessible from the street. Was supposed to make an appointment but claims they replaced gutter while I was at work. Damage still exists. Refuse to the responsibility. I see from other reviews this is typical. HORRIBLE PEOPLE.

  • Ella T

    Date: 11/10/2022

    *** Stevens gutter service Stay away from this company The worst service ever They come to your property without any notice - just show up and then destroy and leave the mess Horrible people

  • Jon P

    Date: 11/04/2022

    Jon P

    Date: 11/04/2022

    The gutters/downspouts were supposed to be inspected and bands, hangers etc re-attached. I specifically told the person taking the appointment that one downspout was 100% clogged and the weight of water in the gutter was causing it to slightly pull away from the fascia. I told him which downspout and which gutter. The gutter is exactly as it was before, (I have photos taken the morning after you were supposedly here). and because of this I have ZERO confidence that the gutters/downspouts were cleared. There was no debris anywhere on the property bagged or otherwise. There's no indication a ladder was ever put up. The only indication that anyone was here is a door hanger! Luckily I declined to give my CC # ahead... so if you want to get paid then make this right! Oh... I tried calling several times... NOBODY ANSWERED!

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 11/05/2022

    ***, we fully guarantee all of our work and have been for the nearly 60 years we have been in business. A manager will follow up with you regarding this review today.

  • Tricia B.

    Date: 06/24/2022

    My neighbors use this company. They blow the last of the leaves and peeled paint from the roof onto my patio table and chairs! Beyond annoying!

Ned Stevens Gutter Cleaning & General Contracting, Inc. is BBB Accredited.

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