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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 275 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conduent has held my entitlements hostage and refuses to allow me access to my unemployment insurance. I have attempted to contact them on numerous occasions, only to be told that I have to email a number of identification items as they incorrectly flagged my account as fraud (which I've seen online as a very common complaint). I submitted the requested information and have heard nothing back. They are collecting interest on MY money while I am unable to pay my bills due to this fraudulent behavior.

      Business Response

      Date: 06/12/2025

      Dear ******* *****, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. We have attempted to contact you to address you concerns listed above. Although we have been unsuccessful. I attempted to reach you at the phone # of ************ on 6/10/2025, 6/11/2025, and 6/12/2025. I also sent an email to ************************* on 6/11/2025 and 6/12/2025. Should further assistance remain needed please don't hesitate to reach out to my contact methods listed below. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am still having major issues with this company. They are a Third Party that deals with unemployment payout for the ***************************************. Unfortunately ******** does not allow Direct Deposits to ************ Accounts. We are unfortunately forced to use this horrible company in order to receive our They mailed out a card and Since there was not a Direction on my Address *** refused to ship it to my Mailbox. I recently filed a complaint with BBB on 6/3/2025. They called stating that they will send out a card expedited delivery. They and they supposedly sent out a card and *** stated they refused to deliver due to Missing Direction. I have had not other Issues receiving any other mail from this address. I called on 6/6/2025 and customer service was useless as always they refused to contact *** to add something as simple as the Direction on the address Stating "You have to Call the ***************************************. Now I don't have any of my unemployment funds They did a dispute on a direct deposit that was missing.. Now I am having to wait 8-10 weeks for that which is $541.00. For what I was told. If it were my own bank I would receive the funds immediately. I feel that this company is using my money for Interest and have been doing this for sometime. I have also filed a complaint with the *************************************** against this Company. I will be homeless and will have a late fee on my car payment due to this company not allowing me to do a transfer and holding my funds for well over a week and allowing me to do so in the app like it has no restrictions. I am going to pursue Legal action and will sue due to my credit report reporting late due to this company refusing to give me my unemployment Benefits

      Business Response

      Date: 06/10/2025

      Dear ******* *******, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. I issued a reversal of the $15 fee back to the account balance bringing the total to $3,122.52. I also confirmed the card replacement was in fact requested yesterday to arrive within 2/3 business days. Please don't hesitate to reach out if any issues arise. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacting Way2Go for WEEKS regarding the inability to access bank statements online. I was told on 5/20 an IT ticket was submitted bc NO ONE could figure out why online statements were disabled snd couldnt assist in enabling it. I was also told bank statements will be sent out that same day. It should have called me in 2/3 business days. I called on 5/23 and was told NO IT ticket was submitted but the bank statements were sent out on 5/20 and to allow 5-10 BUSINESS DAYS for them to arrive via mail as they are not able to email them. I called AGAIN on 5/28 ONLY to find out the statements were NEVER sent and the IT tickets hadnt been touched. Yet another IT ticket was submitted. I am due to close on my house 6/12 and the seller is threatening to back out as we cannot confirm the closing date. I received a call this Tuesday (1st call) from IT and when I answered, they hung up. The second call was today 6/6, the phone didnt complete one full ring and they disconnected!! Im so FURIOUS bc my children and I have to be out of this home by 7/1 and NO ONE can help! Im utterly disgusted by the lack of accountability, the level on incompetence and the inability to complete simple tasks! IF there IS an IT ***** they are calling and hanging up to get the call off their list! So here I am waiting on yet ANOTHER CALL and still awaiting bank statements that CANT BE EMAILED OR EXPEDITED and in jeopardy of losing our place to stay! Im sure this wont get a response for 5-10 business days as well! As someone whos in management at a financial institution, this would have never happened under my supervision. *** is very important to the success of a company! So who houses us due to this COMPANY ISSUE!???

      Business Response

      Date: 06/09/2025

      Dear ******* ********, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was my pleasure being able to assist you gain access to the monthly statements as you expressed the necessity of them immediately. Should any further issues arise please feel free to reach out to my contact methods listed below. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently unemployed Through ***************************************. I received my unemployment Thorough their program pay2go. I received my card on 5/27/2025 and Have yet to receive my transfer of $2040.52 in to my bank account and it has been well over a week. I have yet to receive my deposit. I called Friday May 30th, June 2nd, and June 3rd. They Verified the Account numbers and they were fine only on the Transfer. Then I had them check my direct deposit information for $541.00 (direct deposit) and come to find out it was wrong. I don't know what is going to happen with that Deposit. Make note this was wrong because I could not see what I was typing in the Account number field on their ********************** app and it would not allow me to copy and paste my account information.Other issues is I can only take out $500 max per day and all of their atms allow only $200 per transaction to take out. $1000 spending limit etc. That is why I would rather use my own bank there are way less restrictions. I never seen it take so long for a direct deposit to hit in my life. I feel they are using peoples money that are unemployed to earn interest on it or to play the stock market. Think this is ridiculous banks do this. Unfortunately **** does not do Direct Deposit straight from their bank account to my own unlike other states do.

      Business Response

      Date: 06/03/2025

      Dear ******* *******, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. This is written confirmation that the dispute SR ************ remains pending further review at this time. The following dates were provided 10th day 6/17/2025, 45th day 7/18/2025, and 90th day 9/1/2025. I also issued a new card replacement to arrive within 2/3 business days. Please don't hesitate to reach out if any issues arise. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my card since 6.10.25. I requested to have funds transfer I got told no. I requested the card get resent possibly faster. I was advised I cannot be helped. No I am just going back and forth to fraud. I have spent hours on hold. For no resolution.

      Business Response

      Date: 06/03/2025

      Dear Asia ****,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. This is written confirmation that a new card replacement was in fact issued out as of 6/2 to arrive within 2/3 business days. I issued a reversal of $15.00 as a one-time courtesy. The account balance of $873.00 was provided. I also advised the feature for funds transfers are not available for the Oklahoma Unemployment Card. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible. Please reach out should any issues arise.   

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *******************************************************************



    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Way2Go debit card has an expiration date of 05/25. This is the card I receive my child support payments on. I received an email on May 9, ***************************************************************************** 7-10 business days. I waited 13 business days and it never arrived. I called Way2Go customer service and they told me they couldn't track it because a tracking number was never provided to them. ***, what? They then proceeded to continuously tell me that my address must be wrong. No, it's isn't. I then had to call my local domestic relations section as well as the state disbursement unit to verify my address which was correct. Not to mention, my address is clearly listed on my Way2Go account. I was then told I would have to either wait 7 to 10 MORE business days for another card to be sent, which may never arrive OR pay $15 to have one expedited. I agree to pay the $15 dollars and was told they can only withdrawal the fee from my Way2Go card and can't use any other card to pay the fee. I now have no card and no way to expedite a new one that I have now been waiting almost an entire month for. Why should I be penalized for not receiving my new card because my current one expired? I have no money on my Way2Go card to pay the fee and CANNOT wait another 7-10 business days to receive my card. The money that gets deposited onto this card is my ONLY source of income as a single Mother of 2 children. I should not have to suffer because of Way2Go and Conduent's incompetency. I need my card sent and expedited immediately. I am willing to pay the fee if I can PLEASE use an alternate payment method.

      Business Response

      Date: 06/04/2025

      Dear ****** ******,   
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure speaking with you on 6/2/2025. You did mention the replacement debit card would be arriving which we did advise that you would be able to proceed with card activation as normal. Please reach out if you have any additional questions or concerns. My contact methods are listed below. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/30/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was locked due to 3 unsuccessful attempts to login. It was due to a error with entering my username. I called customer service to request an account reset. I was told there is no IT department that could assist me. I would have to wait up to FIVE!! (5) business days to get a call back to reset the account. Absolutely ridiculous time to have to wait for something so simple. I did not take 5 days it took 10 days! I happened to be driving when the call came in, so I asked if they could unlock the account. I couldn't hop on my computer at the time, because I was driving to work and would not be off until 7pm. The person told me they would not be available after 7 EST and there was no one else that could assist me after 7. (Absolutely ridiculous!) He said he could try to call the next day. I did get a call the next day, at 8:27 am. I was in a different room than my phone and ran to answer, but it had gone to voicemail. I waited several minutes hoping they would re-attempt, but nothing. The tech *** left a voice mail that since no answer, he was closing the ticket, and I would have to call back to request assistance again. This is absolutely ridiculous, that a company in charge of such crucial benefits and for millions of people would have such inept IT/customer service. This company is not fit to administer benefits for such a large population, as they have 'bottom of the barrel' procedures and processes that maximize their profits at the expense of their customers, that have no choice. How does such a piece of c*** business get awarded these sweat heart contracts with no accountability? The reason I needed the account in the first place is to combat the rampart fraud occurring on their systems. I have been cheated out of half of the benefits sent to me because of system theft and fraud. I am not able to ***ort this fraud because they disabled the fraud ***orting system. Likely, they got too many calls, & did not want to be accountable.

      Business Response

      Date: 05/30/2025

      Dear ******** ******, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure assisting you today. We were able to get successfully logged into the online account. If further issues arrise please don't hesistate to reach out to my contact methods listed below. Thank you for your time and have a great weekend!  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Way2Go card complaint. This business is preventing funds to be transferred via *** to personal bank account. They are withholding money and preventing access. ACH transfers never clear and get credited back within 24 hours back to the account. They claim there is a fraud alert to prevent funds from being transferred, but then can't resolve it either or remove it once you manage to get through to their fraud department. ATM withdrawal limit of daily $500 is also incorrect as per their terms and conditions. ATMs will decline withdrawals totaling $500. Company is preventing clients to access their available funds on their card. You can't get through via their customer service number and get an automated message that "service is currently unavailable" and to call back later and further prevent resolution.

      Business Response

      Date: 06/04/2025

      Dear ***** ************, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure speaking with you on 6/2/2025. The required documentation was provided in order to process a successful ACH funds transfer. We also did advise the alternate ways you are able to access the funds on the account. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a card that does not work. I used it a couple of times and it no longer works everywhere. I try to use the card. It reads up as the client on the card does not work. I called the merchant. The merchant said I had too many apps open or or was the sites that I use. I also waited the next day and attempted to use. Use the car to pay for bills when there areavailable funds on the card. The car still read decline. I then called the merchant of the card and they begin to explain that they didnt see anything wrong with the car on their end theresno cold. Theres no block or anything. I will just have to simply wait or good luck to get in contact with ********** or corporate because they dont have cold to do anything to change it Keep in mind I just undergo a undergone an procedure and am homebound at this time. I could not pay my phone and water bill as a result when I have the founds readily and available

      Business Response

      Date: 06/04/2025

      Dear ******* *******,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above although I have been unsuccessful. The phone # I am using is ************. I attempted to reach you on the additional dates of 06/02 and 06/04. I also sent an email to *********************** on 06/02 and 06/04. In the event further assistance remains needed please don't hesitate to reach out to my contact methods listed below. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving unemployment and the state is loading the money on the way2go card but its been impossible to get the money from the card. I have over $5000 that I have been trying to withdraw and they charge you $0.50 for a transfer that does not go through. This is a known problem, a simple ****** search will show thousands of people having this problem. Its a scam. Then I tried to get a money order and it kept telling me that my pin was incorrect. It wasnt because I just created it. Now my card is locked and there is no possible way to get through to a customer service agent. The automated system tells me that they can not access my account and then hangs up. Please help because I have a strong suspicion this company is charging fraudulent transfer fees and purposely makes it very hard to get your money so they can accrue interest while I struggle to pay my bills and have to pay late fees. This company is morally and ethically a disaster and should not be able to hold anyones money. Please help.

      Business Response

      Date: 05/30/2025

      Dear ****** **********,

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to reach you at the phone # of ************ on 5/28/2025, 5/29/2025, and 5/30/2025. I also sent an email to the email address provided above of ************* on 5/28/2025, 5/29/2025, and 5/30/2025. If further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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