We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Conduent Business Services LLC has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 275 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Way 2 Go Card on June 22nd 2022 and still have not yet to receive the card as of today July 12,2022 and they want me to cover fees and expedite fee for it to be on ne and I still want get it in time I have bills due and my money is just sitting on there and I can't buy grocery pay a lite bill or anything and my money just sitting there and they hanging up on me and not giving me no resolution and they are giving me the run around

      Business Response

      Date: 08/11/2022

      Good afternoon ********************, 

       

      It was a pleasure speaking with you today. Per our phone call, I do apologize that I couldn't be of more assistance with your issue. Thank you so much and have a great day. 

       

      Respectfully,

      ****************** 

      Cardholder Advocacy Group 

      Customer Answer

      Date: 08/12/2022



      Complaint: 17555514


      I am rejecting this response because because nothing was resolved and I haven't had a conversation with no one from over there



      Regards,


      *******************

      Business Response

      Date: 08/17/2022

      Good Morning ************, 

       

      I apologize for the previous response, it wasn't meant for you and that was an error on my part. However, I did make several attempts last week to get ahold of you with no answer. Please provide a valid phone number and time that I may reach back out to further assist. Thank you. 

       

      Respectfully,

      ****************** 

      Cardholder Advocacy Group 

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot currently access my Social Security funds using my Direct Express debit card to pay rent and buy essential medications and food. Like many elderly, disabled, poor I rely on this money to live day to day. Three weeks now they have refused me free access to my account. If you contact US government offices re the abuse and fraud connected with the Direct Express debit card business model, they will tell you to contact Direct Express, so it seems contrary to what the BBB is claiming, Direct Express is not in fact a government program. The card apparently is issued by COMERICA BANK who partners with a company called CONDUENT to service the accounts. Between them they block accounts arbitrarily without warning or notification, in complete violation of their own terms of use, claiming "suspicion of fraud.". **************** runs the gamut from ineffective to abusive -- they repeatedly claim to be "whitelisting" your declined card and it will be usable "after two hours" -- a lie most of the time -- explained away later by "oh the person who whitelisted did it wrong." Repeatedly. It's a scam. They block money transfers into your own bank account arbitrarily, even when you are at your own local bank while a bank officer attempts it. They will unblock your account briefly, then block it again, with no explanation. On the phone with them, hold times are typically 1/2 an hour to an hour or more -- that is when they don't just hang up. **************** reps appear to be instructed to obfuscate, abuse, gaslight -- as one encounters the same obvious tricks over and over -- for example speed mumbling so you must ask them to slow down, and then they shout "you're talking over me" and hang up. With a past problem, resolution was only obtained when Direct Express contacted me in response to a complaint on this BETTER BUSINESS BUREAU website. Now that Comerica and Conduent have somehow convinced the BBB they are above scrutiny, they are back to their old disgraceful thuggery.

      Business Response

      Date: 08/02/2022

      Hello ****************,

      It was a pleasure speaking with you today. Per our conversation this afternoon, I advised you that the card on file needs to be closed or else you will continue to have these issues but you refused to go this route and wanted to keep the card opened to have it whitelisted tomorrow. I will make a reminder to enter your account first thing in the morning tomorrow to submit the whitelist for you and it will take 2-3 hours to reflect. If the card still isnt working for you by noon tomorrow, I would advise to follow up with Direct Express to have a new card issued. Thank you and have a great day.

      Respectfully, 
       
      Pauline 
      Advocate  
      Cardholder Advocacy Group 

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NJ Child Support used Eppicard to provide child support. I was notified in late 2021 that ** child support would switch to way2go. And I would need to call to get a check for remaining funds if I did not have ongoing child support. I did not have ongoing child support. On or about 1/17/2022, I called to get a check. The amount in Eppicard was a little more than $34,000. I was told I would get a check within 60 days. I NEVER received a check. I have called on multiple times to check status. Last call was 7/28/2022. I was told that on 2/4/2022 a debit was entered AND a notation that check was mailed. Prior calls I was told someone would get back to me, that the matter would be escalated. No one ever called me back. On 7/28/2022 representative eventually hung up when I was asking questions. All he told me was that the escalation would probably get denied again. I have NO idea what happened to the $34,000. I don't have a check. Child support does not have a check. No one can tell me where the check is. I just want the check or want someone to tell me where the check is so I can get the check. I am not sure what other information is needed to resolve this.

      Business Response

      Date: 08/03/2022

      Hello **********************, 

       

      I have tried to contact you on several attempts. We did speak on the second attempt I made but then the call was disconnected and I did a follow up call and received you voicemail. I have left you 3 voicemails over the following dates: (8/1, 8/2 and 8/3). Please let me know the best time to call back to follow up and further assist with your issue. Thank you so much and have a great day. 

       

      Respectfully,

      ****************** 

      Cardholder Advocacy Group 

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conduent refuses to provide customers without support for the Way 2 go card. I have received payouts and they have not sent a card. These people are scammers, liars, and fraud. The attorney general has been contacted. I have not been able to pay bills and they will be sued for this. Conduent knows they are not providing customers service. **** continues to answer the phone and and lie about how to get in contact with someone. You wont ever get in contact with someone.

      Business Response

      Date: 07/21/2022

      Hello ********************, 

      I have attempted to contact you on the following business days at phone #**************: 7/19 7/20 and 7/21. I have left voicemails on each attempt with a call back number ************ where you can leave a voicemail for me with your name, number, the best time to call you and to request to speak with *******. I have been unsuccessful with my attempts. Please let me know a good phone number and time to get ahold of you to further assist with your ongoing issue. Thank you so much and have a great day. 

       

      Respectfully,

      *******

      Cardholder Advocacy Group 

    Conduent Business Services LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.