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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 275 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have numerous pending transactions on top of being charged for those transactions. Also, I cant get cash at any atm, only at ******* or dollar tree as cash back. The chip feature doesnt work. Its May23rd, Ive been calling for a solution since April. I went and looked at March transactions while on the phone with the supervisor, and seen those same pending/charged transactions. As a customer, you cant get a solution from the merchant or the card provider. Basically you suffer financially, added stress and anxiety staring still at a dead end. Never in my 42yrs have I come across this, when child support went ********************, I had no issue. This way to go provider needs to be investigated and a solution needs to happen. All of this is beyond my control until the direct deposit goes through. Frustrating because you get no solution, except call the merchant and then the merchant says its the card holder. Your stuck and your money is too.

      Business Response

      Date: 05/30/2025

      Dear ***** ******,

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have tried reaching you at the phone # provided of ************ on 5/27/2025, 5/28/2025, 5/29/2025, and 5/30/2025. I have left multiple voicemails with our call back phone # where you can contact us and receive assistance from our inbound team. If further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted money transfer of $450 on 5/9/2025 from Way to Go (w2g) card to my bank account. *** card said it cleared but I noticed it never made it to my bank. On 5/12/2025 my W2G account said "cash credit client adjustment." It was if I asked the money to be back on my w2g card. I did not. The money never made it to my account. I attempted the above again on 5/22/2025. The exact same thing happened. I looked online to see if people were having the same issue. Sure enough, they were. I tried four times to call my W2G card (in AZ it's **************). All of the times I followed the prompts but could never get a person on the phone. I tried using my actual card number and social but the prompts would not respond properly and then "goodbye" is all you heard and then it hands up automatically. I resorted to doing a transfer via ****** by adding the card but it would not work that way either because it said there was an issue and to call the bank (did not say what bank). I had to dig all over the internet just to get this far. So as a last attempt, I added the W2G card to my Venmo and transferred some money with the hopes that it processing from the W2G card. Oh, and the first time I had a transfer issue, my bank said the money never showed on their end. Please fix your W2G card processes and make getting someone on the phone easier. This is exhausting and I should not have to do all of this just to get the money into my account. Thank you.

      Business Response

      Date: 05/28/2025

      Dear ****** ******,   
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I was advised you were able to speak with our inbound team in which you were advised a joint bank account would not be able to process an ACH transfer. Please keep in mind the alternate options available to remove funds from the account. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been told repeatedly that a card has been sent. After Two attempts No Card and it been over a month. And they want me to pay for a replacement card. Yet when trying to order the THIRD card, 3 reps told me I would speak to a supervisor and between 2 phones I have been on hold over a hour with NO SUPERVISOR OR ANYONE AT ALL. So now I can't even order it. They are providing false information about sending out my card which has my money. If I can't not get my card or overnight to get here (cause there's a 10 business day wait) to guarantee i get it. I will have to look into legal action now as my funds as being held despite my attempts. I will find a way to get it as this has held up things and this is causing emotional and financial stress as the only thing I can do i sit on a phone with no answers.

      Business Response

      Date: 05/23/2025

      Dear ****** *******, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to contact the phone # of ************ on 5/19/2025, 05/22/2025, 05/23/2025, and 05/23/2025. I also sent an email reply on 5/19/2025, 5/21/2025, and 05/23/2025. If further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in contact with a human from Way2Go for the last week. I just received my card a few weeks ago and wanted to transfer funds to my bank but theres no option to transfer funds on the website or on the app. Seeing how i cant get in contact with anyone from way2go my funds are sitting in an account that i cant use to pay bills.

      Business Response

      Date: 05/13/2025

      Dear Ovumaini Gbenedio,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you a few moments ago. As mentioned, the feature to transfer for Georgia Unemployment program is not available. I did advise of alternate ways to remove funds from the card. Please reach out should any further issues arise. Thank you for your time!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 05/13/2025

      Dear ***** *****, 
       
      My name is ******** and Im a Cardholder Advocate with the Direct Express program. I have attempted to contact you at the phone # provided of ************ on 5/7/2025, 5/8/2025, and 5/13/2025. I have not been successful at speaking with you. If any further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time.
       
      Respectfully,
      Jennifer 
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program
      Tel. ************

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This problem is ongoing. Whenever I try to withdraw cash from my way2go card it tells me the bank denied the transaction even though there is money in the account. I have to try to withdraw every day until it works. The website says the withdrawal daily limit is $500 though through trial and error I have learned that the max it will withdraw is $300. Again, I should not have to go to the *** every day to see if I get lucky and to see if it will allow me to withdraw. There is no customer service to help. The phone number is just an automated system where you cannot reach a customer service representative. They are holding my money hostage without explanation and it should be illegal.

      Business Response

      Date: 05/13/2025

      Dear ***** *******,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure speaking with you on 5/7/2025. This is written confirmation that the alternate options to remove funds from the card were discussed. It was also confirmed that the card # ending in 9386 is still showing active and registered. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible. Please reach out to my contact methods listed below in the event there are any further questions or concerns.   

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 05/13/2025


      Complaint: 23293233

      I am rejecting this response because:

      Your suggestion to my problem was just to keep going from ATM to ATM to find one that hopefully works. You had no true resolution to my problem. You said I could order a new card to see if that helps as you said maybe the **** are unable to read my card but that does not make sense to me as the ATM's are able to read what amounts I have available in my account. Also you did not answer as to why only $300 can be withdrawn from the account at a time as the cardholder agreements say $500 is the daily limit allowed to be withdraw. You said you could not see my attempts to withdraw from the account since February though I have tried many times. The lack of accountability your company takes to help customers is unacceptable. The fact that you can't reach customer service through your number on the back of the card is also unacceptable. Having to reach out to BBB just to speak to a real person shows that you you don't care about your customers and the obvious flaws within your services. I am clearly not the only person to complain. It is all over the internet and the BBB page. 

      I am unsatisfied with the experience. I only use you because I have to in order to get child support but I do hope that DES terminates their contract with your company. 



      Regards,

      ***** *******

      Business Response

      Date: 05/19/2025

      Dear ***** *******,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure speaking with you earlier this afternoon. We were able to issue a card replacement as requested. The transaction history was reviewed and confirmed no declined transactions for this month. The account balance was confirmed to be $00.00. Thank you for your time and allowing us to assist the best way possible. Please reach out to my contact methods listed below in the event there are any further questions or concerns.   

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *******************************************************************

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am collecting Arizona unemployment. **** switched to a new payment program called Way2Go managed by Conduent. The e-transfer function doesn't work and there is no way to talk to a human about the issues. When you call customer service you just go around in circles in teh phone tree. Very frustrating and infuriating.

      Business Response

      Date: 05/05/2025

      Dear ***** ***********, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was my pleasure speaking with you a few moments ago. I did go over the required documentation in order to complete an ACH funds transfer. I also went over other options to remove funds from the card. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 05/07/2025


      Complaint: 23270143

      I am rejecting this response because:

      Their response was if I wanted to *** the funds to my bank account, I needed to email them (on an unsecure email) FULL front and back copies of a photo ID and a FULL copy of a bank statement. This is a privacy invasion and a classic situation of identity fraud opportunity.

      I couldn't get money out of the **** so her suggestion was to find and try another.

      And she did tell me I could go into a bank and talk to a teller (not sure if that may cost me money), but again, I am looking for a seamless way to transfer funds, and should not be forced to travel to get funds that are rightfully mine.

      Regards,

      ***** ***********

      Business Response

      Date: 05/13/2025

      Dear ***** ***********, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation on 5/5/2025 the required documents that are required in order to process/complete an ACH transfer remain the same. Please be advised there are other options to remove funds from the card account. I also attempted to contact you on the dates of 5/7/2025, 5/8/2025, and 5/13/2025 at the phone # of ************ and have been unsuccessful. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this because I am disgusted in which the way my case (SR#************)was handled.I received an escheatment letter back in October.I called to claim MY funds for $3799.41 that I was super excited about.I called on October ****** to claim as per instructions on the letter to claim by October *******.I was told a check would be sent out because I never received my Way2go card ******* 60 days ago by no check.I call and was told another check would be sent ****** was sent to the wrong address.I NEED TO MENTION THE **** THAT I CALLED 7-8 times in reference to this money that I never received.I was told a different STORY each time which sounds sooo familiar to all the other complaints I've read on Apparently someone from this company forgot to do a step which in turn screwed me out of that money for 6 months!!!It was sent back to the State on October 22 2024.And guess what? The State does not have ***** they(Conduent) lost $3799.41.I will be contacting a higher representative in this matter.I bet someone in this company is stealing peoples money and then using the old I don't know where it went excuse.I want my money and I will get my money one way or ********** fact I just may get a class action lawsuit going against these people.What a sad excuse for a company who is supposed to be helping the ********** community.

      Business Response

      Date: 04/22/2025

      Dear *** ******,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation yesterday 4/21/2025. As mentioned any further inquiries would need to be directed to the paying agency as the funds are no longer in the account. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 04/24/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *** ******

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Way2Go card customer service because my Alabama Child Support card has expired and I have not received the new card. I spoke with three company representatives ( one of who was **** and he was extremely rude) who all advised me I was requesting my second replacement card. I explained to each of them this is the first time I am requesting a replacement in this 12 month period. The final representative (******) explained and upheld the explanation from the previous ***** that the system generated new card that is sent when your card expires is the replacement and it doesnt matter to customer service what happens you will play for any other cards that are sent subsequently. Now if my card expires how will I use my state sponsored benefits without the company sending a new card to cover the next 5 yr period? They all say its a replacement and not a new card and Im responsible for a $4 fee because I didnt receive the first card. I have banked with several card companies and have never been charged a fee if my new card didnt reach me. I was offered no tracking information or assistance with finding out what happened with my card. It seems as if this is a scam to obtain yet another fee from customers. It ridiculous that we must pay service fees to withdraw money and all other fees which lessen the amount of child support we receive. I would like my $4 returned.

      Business Response

      Date: 04/21/2025

      Dear ******* *******,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was pleasure speaking with you a few moments ago. I do want to confirm once more that no fee has been debited from your account. The account balance remains at $432.79. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this company regarding not receiving my new way to go card in the mail. I was advised that the card was lost in the mail and I would have to wait an additional *************************************************************************************************************************** that it would be a $18.50 charge to expedite it if i wanted To receive quicker. This was unacceptable to me so I requested for a supervisor because I was not willing to pay to expedite the new card if it was not my fault that the last one was not delivered. After speaking with the supervisor he then informed me that the previously *** already ordered the new card and expedited. This was without my consent. I never authorized her to go ahead and expedite the card. The supervisor proceeded to put in a request to have this fee removed because I did not authorize it. They denied the request stating that I was not overcharged and totally ignored the fact that this was an action that I did not authorize or agree to paying. I have requested for the call to be reviewed to even verify if I ever requested for this action to be done and they are unwilling to refund me or assist with adjusting the charge because it was not an overcharge. Its outrageous that this company can steal your money and charge you for things you did not request for. They would not even provide me with any information regarding escalation of the matter since it was not properly resolved.

      Business Response

      Date: 04/11/2025

      Dear Tanean ***,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you a few moments ago. As mentioned, the fees applied to the account 3/18/2025 $18.50 has been credited as of today 4/11/2025. Please reach out should any further issues arise. Thank you for your time!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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