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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for VA TANF assistance 12/9. Have not recevied my Way2Go card, we are coming up on 30 days. Can not get a live person with EPPICarrd/Way2Go. My children and I have absolutely nothing and 3 payment have been made to the card so far. My social worker said it in the card companies hands and can not tell me anything. This is awful. We had no Christmas, and now broken promises of when we get the card we will do this.

      Business Response

      Date: 01/09/2023

      Good Morning **********************,

       

      I have attempted several times to get in contact on the following dates, to the following number - ************** - 1/5/23, 1/6/23 and 1/9/23. I also reached out via email to ******************** Please advise via email of the best time to get in contact for further assistance. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have waited for weeks to receive child support on this card. I have the card for 18 months after spending $ 60 of 550 the card is frozen and there is absolutely no one to talk to. **************** 24/7 means you can hear your balance no help desk no way to unlock my card. How awful. My kid had nothing for christmas or new year but she did want to eat today

      Business Response

      Date: 01/05/2023

      Hello ****************,

       

      It was a pleasure speaking with you today. Per our conversation, you advised the issue has been resolved and no further assistance is needed. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called today representative were rude

      Business Response

      Date: 01/03/2023

      Good Morning **************,

       

      I have attempted several times to contact you with no success. I called the following number, on the following dates: ************** - 12/22/22, 12/27/22 and 1/3/23. Please advise of the best phone number and time to contact you, to further assist with complaint. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:12/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My name is *********************** and I was let go my employer. I would like to file a complaint for wrongful termination.

      Business Response

      Date: 12/15/2022

      Good Morning ****************,

       

      I have attempted over 3 times to contact you since 12/12/2022. I have left several voicemails and also responded via email. In regards to your termination, I'm so sorry you're going through this but unfortunately I wouldn't be of any assistance. Please contact your local agency for further assistance with this matter. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
      Tel: ************ 
      Email: ********************************************* 

      Customer Answer

      Date: 12/15/2022


      Complaint: 18547126

      I am rejecting this response because:

      That email that you sent me was invalid. Not sure if this pertain to me 

      Regards,

      ***********************

      Business Response

      Date: 12/21/2022

      Good Morning ****************,

       

      A previous request was submitted about being terminated from your job. Unfortunately, that isn't something I'm able to assist with. I work with accounts for Direct Express Debit cards. Please reach out to your local agency for further assistance, such as aid with unemployment benefits. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Cardholder Advocacy Group 
      Direct Express Debitcard Program 
       
      Tel: ************ 
      Email: **************************** 

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is by far the worst financial institution I have ever tried to contact. They boast on their website about their automated services which I'm sure works out great for them since there isn't a single customer service person that you can talk to when having an issue. I've called every number I can find online and get nothing but automated machines that go in circles with useless information then say thank you and hang up. Worst part is, I didn't even have an option for this child support payment to go anywhere else as it was the first one and I couldn't get it switched to deposit to a legitimate account in time. They are pathetic at best and I'd imagine in the pocket of a few politicians because that's the only way anyone would think this is an acceptable business to deal with finances. It is borderline criminal, in fact the mental anguish I have dealt with trying to get this money I desperately need is criminal, and it's all because some lazy useless human being who makes hundreds of thousands every year could pocket a little bit more money and remove jobs that could be filled by some of the unemployed Americans using their cards. Pathetic.

      Business Response

      Date: 12/08/2022

      Good Morning ****************,

       

      I have tried several attempts to contact you over the past 3 business days. Please reach out via email or phone if further assistance is needed. Thank you so much. Have a great day and happy holidays. 

       

      Respectfully, 
      Pauline 
      Advocate 
      Cardholder Advocacy Group 
      Tel ************ 
      Email: *********************************************

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last complaint filed *********. ******* contacted me and said that she would submit the correct dispute since the previous agent messed up the last time. FINE. I submit the documentation as she told me too. I call way2go card this past Fri and was told " Monday you will have a provisional or credit or a decision will be made regarding your dispute". No provisional credit on my account which is Mon 12/5/22. Call Way2Go card again and now being told that I have to wait 45 days for a credit". Mind you I originally filed this claim in October but their rep messed up so now I guess I am being punished and out over $500 bucks. I need my funds on my account today. YOU ARE TALKING ABOUT UNEMPLOYMENT MONEY!! Which means a person does not have other income. ******* was very helpful though but Way2go is a horrible company. I am still waiting on the line with customer service for over 1hr after asking for a supervisor and I have emailed ATTN ******* to get this resolved today. I have bills to pay and medicine for my diabetes to pick up. Please help asap.

      Business Response

      Date: 12/07/2022

      Good Morning ******************,

       

      It was a pleasure speaking with you yesterday. Per our email conversation, I advised you that the chargeback was submitted and the funds were reflecting on the account as of yesterday. Please keep in mind, the merchant can represent themselves and debit those funds back - if the merchant represents themselves within the next 45 - 90 days, they must submit paperwork tying you to the transaction. If the merchant happens to debit the account, please wait up to 10 business days before contacting Way2Go Eppic (we have to give the merchant 10 days to submit paperwork). If after the 10th day, there is no paperwork on file or the transaction doesn't tie to you, the funds have to be placed back on the account. Thank you so much and if you have any other concerns, please feel free to reach back out via email. Thank you so much and have a great day. 

       

      Respectfully,  

      Advocate

      Cardholder Advocacy Group 

      Way2Go Debitcard Program 
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello- I received the Eppicard Debit Card in 2021 from New ************ of ********* Solutions in the amount of $1,822.00. I first used it Nov. 15, 2021. I used the card to buy groceries/in Dec '21 I made 2 charges to grocery stores/2 charges to doctors/1 charge to Experian Credit Report/Jan '22 I did not use the card. During the months of Jan/Feb 2022, there are multiple transactions that are processed, then declined by Eppicard Card Services(ECS). Jan '22 - 2 charges + 2 international transaction fees by a company called SkinbayGmbHECOM ************ were processed/paid by ECS. I made two phones calls, filled out 1 ECS form stating that the charges are fraudulent/ECS determined that they were fraudulent and returned my money in the amount of $624.70. Feb '22 - I used the card only 1 time at ******* grocery store. I never used it again. There were 7 additional transactions that were fraudulent, of those, 4 charges made by Skinport ************ were processed/paid. I made multiple phone calls, filled out a police report(requested by ECS), filled out ECS forms twice, at all times I stated to ECS that all of the charges, except ***** Grocery store (****), are fraudulent. They refused to declare fraudulence. I called one last time requesting documented paperwork of their research. They sent me, my documents/my phone statements and the name of the company. They did not make any effort to research the fraudulences! I want my $349.68 returned me via a check in my name. I feel that ECS did not make any effort to research the fraudulence and I feel that they were hoping I would give up. I wish for BBB to assist me with this issue. ECS Case#********** Card# **** *************************** Thank you,***************************

      Business Response

      Date: 12/01/2022

      Hello ****************,

       

      It was a pleasure speaking with you today. Per our conversation, the SR ************ has been overturned and approved. A final credit was issued for $342.83. You will receive a letter in the mail within **** days. I also reversed the international percentage fees for $1.74 and $5.11, totaling $6.85. The card has been issued and you should receive it by 12/13 the latest. Please reach out via email to ********************************************* if you have any issues. Thank you so much and have a great day. 

       

      Respectfully, 
      Pauline 
      Advocate 
      Cardholder Advocacy Group 
      Tel ************ 
      Email: *********************************************

      Customer Answer

      Date: 12/02/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      way 2 go card was issued to me to do a cash advance for my child support. However after numerous attempts and calling customer service and being charge 50 cents every time I called. I'm irate by this company and their ways to defraud people into using their card to make money and steal from consumers. Every time I calling there a new lie to be told by the representatives with their nasty attitudes. This company is just stealing consumers money to make a profit.

      Business Response

      Date: 09/19/2022

      Hello **************, 

       

      It was a pleasure speaking with you today. Since I was unable to get you verified over the phone with outbound verification high risk questions and had requested for you to send in your ID and you declined. You will have to contact your local agency to further assist with removing the funds off the account. Thank you so much and have a great day. 

       

      Respectfully,

      ****************** 

      Cardholder Advocacy Group 

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My child support is now being accessed on a way to go card, I need access to my card information right now. Its an emergency. I set up my account which took forever. I used my exact information to log in and it locked me out. I called and some snarky lady said it would take 2 business days to get it unlocked. It is Friday!! So I have to wait until mid week next week to get into my account? I have never heard of such an inefficient company in my life. Do not take on more goverment contracts if you can not handle it. I am still on hold waiting for a supervisor 15 minutes later. In summary, you obviously can not handle the amount of customers you have with your staff and your staff sound like they hate their jobs with a passion. It is no wonder. There is a conduent in my area and their reputation is horrendous. Now I see why. No wonder your stock is down.

      Business Response

      Date: 09/21/2022

      Hello ****************, 

       

      I have made several attempts to speak with you in the past couple of days at phone #************. (9/19, 9/20 and 9/21) I was unable to leave any voicemails due to the voicemail box not being set up. I attempted to send an email to ********************* but it was undeliverable. Please let me know the best time to reach back out to you so I may further assist with your issue. Thank you so much and have a great day. 

       

      Respectfully,

      ****************** 
      Cardholder Advocacy Group 

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed fraud charges on my Way2Go child support debit card in Oct of 2021. Way2Go would not stand behind me and only refunded $20 out of $120. I asked W2G to cancel my card and deposit my child support into my personal bank account. Today (8-9-2022) I got an alert saying there were more charges to my card that I thought was deactivated and account closed. W2G informed me they took back the $20 they originally gave me back of the fraud charges and refuse to cancel my card, saying I owe them money. My case # from disputing the $85 fraud charge is 1-63255750854. 1-6324043809 is the case number for the $20 fraud charge. There is another case # for $15 is 1-6381785647. All these charges were made on the same day to ****** Play earlier in October. I did not make these charges nor did anyone in my home. They originally refunded all these charges but took them back again over a couple days. They did NOT cancel my card as requested and they informed me my account was closed. The customer rep I spoke with today said people all over ******** are calling with this same complaint. I was informed W2G will keep a portion of my next child support payment for the $20 I "owe" them. My payments have been going to my bank account since these fraudulent charges took place. W2G refuses to acknowledge fraud and also refuses to cancel my card and close my account with them. I thought this issue was resolved even though I lost $120 to fraudulent charges until I got an alert today saying more charges were applied to my card that was supposed to be deactivated 10 months ago. Thank you for your attention in this matter.*************************

      Business Response

      Date: 09/21/2022

      Hello ******************, 

       

      It was a pleasure speaking with you today. As per requested, you wanted to close your Way2Go card. The card has been closed. Thank you for speaking with me today and have a great rest of your day. 

       

      Respectfully,

      ******* M 
      Cardholder Advocacy Group 

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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