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Business Profile

Book Sales

BooksXpress LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Reviews

Customer Review Ratings

1.15

Average of 13 Customer Reviews

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Review Details

  • Jennifer O

    Date: 12/11/2024

    Like many others I had purchased a book through *********** on 11/22/24. The book showed shipped on 12/06/24. I then received a notice the order had been cancelled on 12/07/25 with no reason provided. I attempted to reach out to the shipper with no response. The tracking number provided that the item was still in transit. With a delivery date of 12/13/24. On 12/11/24 it now shows that the package will be delivered to the wrong address hours away. The shipper still has not replied to outreach attempts.

  • Kay L.

    Date: 11/03/2024

    This is an update from my 10/07 review. After loads and loads of complaints to AbeBooks, and bad reviews, the company was finally FORCED to give me the book that I paid for and I received it. I also received a partial refund from AbeBooks, not the seller. Overall, Im pleased that the item was finally sent to me as described and my review deserves to be updated. However, for the amount of time and stress it took, I would advise other buyers to beware.

  • Kay L

    Date: 10/07/2024

    BUYER BEWARE THIS COMPANY (BOOKSXPRESS) IS RUNNING A SCAM! Upon reading reviews after I received my package sent to the wrong address and the guy at the address never had it either, I realized I had been scammed like many other customers. This person sends your book to the wrong address and then ***** tells you its delivered so theres nothing you can do about it.

  • M. L. H

    Date: 06/28/2024

    My experience has been the same as many others. The Tracking # says the book was delivered ... the **** says the address is different from mine! BooksXpress has not answered my notes via Abebooks and they, Abebooks, will not process a refund for another 30 days!!! This business is obviously a scam!! Incidentally, the phone # listed here in BBB has been disconnected!! There doesn't appear to be away to comment to Abebooks on the credibility of this company, so the scams will continue!!!

  • Daniel H

    Date: 06/18/2024

    I have the same complaint. Im given a tracking number which says the book has arrived but to a lock box. I do not have a lockbox on my property. I suspect Ive fallen victim to a scam.

  • Jessie B

    Date: 01/11/2024

    I have the same story as other reviewers. I was given a **** tracking number which indicated my book was delivered, but I did not receive it. I checked the tracking number with my local post office; a postal clerk told me the item had been delivered to an address totally different from mine.I left a message for the seller, but received no reply. The book was sold through the Abe ***** website, so I submitted a request for a refund, citing "item not delivered" as the reason. After pressing "submit," I was immediately given a message saying that a refund could not be processed until the estimated delivery date had passed. This was in 3 weeks! So I was supposed to wait 3 weeks before I could get my money back for a book that was never delivered? This is not an acceptable policy and I blame Abe ***** as well as the bookseller. There is no customer service for Abe ***** where you can speak to an agent. I finally decided to dispute the transaction with my credit card company and successfully did so.

  • EW J

    Date: 12/20/2023

    I ordered a book through Abe ****** The tracking number says my book was delivered, but I never received it. I filed a claim with the **** and they were able to track down the delivery address for the book and, guess what, it's not my shipping address. The **** went so far as to send a carrier to the address where the book was supposedly delivered and no, nothing ever arrived with my name on it. Their guess is that the seller gave me an already used tracking number associated with a different shipment. Meanwhile, BooksXpress will not reply to any of my attempts to contact them and I cannot ask for a refund until we're past Abe ****** expected delivery date. This is so disappointing because this is an out of print book that was a Christmas gift for someone.

  • Robert C

    Date: 10/26/2023

    Total scam. Business address is a private home in **. Phone number is a cell. Selling through Wal-Mart. Items never arrived even though they sent an email saying they were delivered. Checked the **** tracking number: "Picked up by **** partner" in the Midwest six days earlier and then nothing. Called Mal-Mart. Supervisor went to their own website and read all the complaints, promised she'd report the seller for ban. Sending me a refund. How do these people manage to set up shop in the US?

  • Henry M

    Date: 07/19/2023

    Dont buy books from this company. I ordered a new $100 hardcover book from them. It was shipped loose in a plastic bag with no padding or protection and it arrived damaged with two corners smashed.They only offered $5 discount.They do not respect books or their customers.

  • Patrizia P

    Date: 05/02/2023

    I bought a book online through *******.com and apparently the seller was BooksXpress. A week after my purchase I tried to use the link provided to track my order and it never worked. I contacted *********** advised that I try copying & pasting the link into my browser. I did that in 3 separate browsers, none of which could successfully load the page/link or display it. I contacted them again, they sent me a different link which confirmed an order that had successfully shipped and been picked up at a ******* in **, and I am in UT. I advised them of this error but they never gave me an updated link or provided an update on my shipping so I finally just asked to be canceled and refunded, which they have yet to do. They are awful, their service is a joke, I think they are scammers.

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