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Business Profile

Manufactured Home Supplies

Snow Joe LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Supplies.

Complaints

Customer Complaints Summary

  • 437 total complaints in the last 3 years.
  • 125 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26th eye contact the snow joke about a replacement charger which they told me it was under warranty and I would have it in 3 to 5 days it is now December the 10th and I still haven't got a shipping date for my charger I don't want to call them about 50 times to try to find out what's the holdup and key in the same freaking run around can you help me

    Business Response

    Date: 12/12/2024

    Hello ******,

    Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. Upon reviewing your account, I can confirm that a replacement charger has been processed under order #ORD0000051796. It has already been shipped via **** with tracking number ************************** and is scheduled for delivery on 12/14/24.  We truly appreciate your patience and understanding as we work to resolve this issue.

    Thank you

    Customer Service Team

    Shop ***

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a sun joe chipper I used only 2 times and the silver counterplate snapped and broke, and shot out of the machine. The machine is now unable to operate. I purchased it July 23, 2023.The warranty is 2 years.Sun Joe CJ603E *************** Wood Chipper + ********************** Bag | 1.7-inch Cutting Diameter | 15-Amp I have contacted the company Oct 26th and told that a replacement part could be provided but that a replacement part is of "out of stock" and I have to keep rechecking with them to see if it comes into stock. I requested an order be placed and fulfilled once the part comes in. I was told that cannot be done and I am responsible for checking and reaching out. I have been watching, emailing them and still no part. Looking at other consumers feedback on the web, the plate has been out of stock for a very long time. I asked SunJoe if they would provided a replacement or refund and they simply state I have to wait for the part and never discuss further. At this point since SunJoe is not fulfilling their obligation of the warranty replacement of the part. Therefore, I am requesting a resolution of a new unit entirely since the part isn't available or a refund for the price paid. ($43.19)I feel both of these options are reasonable. SunJoe seems more willing to say what they are unable to do vs. accepting any accountability and working to find a resolution given it appears this part is not available. Any help is greatly appreciated. Thank you.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally purchased a 21-inch 100V Brushless Lithium-iON ****************************** Snowblower Kit with 5.0 Ah Battery + Charger in February of 2022. The chute broke under warranty and was sent a new equivalent machine a Snow Joe 24V-X4-SB21 96-Volt* MAX IONMAX Cordless Brushless Single-Stage Snow Blower | 21-inch | W/ 4 x 12.0-Ah Batteries + 2 x Dual Port Chargers.Received the machine after winter so did not use until the following winter. Battery became unusable in February of 2024. Filed for warranty immediately and was told the battery would be in stock in 6 weeks. Months past with no stock date. Ask for new machine but offered a machine with half the power so refuse. Consult lawyer and under the Ontario Consumer Protection Act, I am entitle to a refund. After months of back and forth, SnowJoe agrees to refund my purchased except its been 2 months and I have not received the funds and continually get the run around.

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Snow Joe 96V 24" Snow Blower with 4 x 12 AH batteries on February 8, 2024 ($597 plus tax). I filed for my warranty and the snow blower worked fine the first few months. In October, I started preparing my batteries for the upcoming winter when I noticed one wasn't working. I contacted the company who quickly replaced the battery. However, the replacement did not work so they sent me another battery. The second one did not work either. At this point, I elevated my frustration and they assured me that by sending me rapid chargers, the problem would be fixed. However, as of last night 26 November, the charges arrived and did not fix the problem. I reported it to the company and they want to send me another battery. I would like my money back as this product is not performing and does not function.

    Business Response

    Date: 12/09/2024

    Hello ****,

    We apologize for any inconvenience you have encountered.  I will have one of our Team Lead contact you to further assist in this matter.  If you would do not receive any communication within 24 hours, please send an email to our **************** Manager, Kleber, at ********************************************.

    Thank you
    **************** Team
    Shop ***

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Show *** **** blower in March 2022 for $700. In November 2024, snowblower stopped functioning. Contacted Snow Joe and they indicated that it was beyond the warranty period but that the unit was showing signs of defection. They have since stopped manufacturing this particular product. This snowblower was used lightly used for two seasons only and stopped working and was a $700 unit. Snow Joe's response was to offer a 15% discount on the purchase of a new unit - but this is a refund so unit has to be purchased first and don't have a lot of confidence the discount would be honoured. Also not interested in purchasing another unit from this company as they have no longevity.

    Business Response

    Date: 12/09/2024

    Hello ******,

    We apologize for any inconvenience you have encountered.  I will have one of our Team Lead contact you to further assist in this matter.  If you would do not receive any communication within 24 hours, please send an email to our **************** Manager, Kleber, at ********************************************.

    Thank you

     **************** Team

    Shop ***

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a snowblower through *********** on January 12, 2024. It came with 4 batteries, one of which on receipt was not working. I had to purchase a 4th battery to use the snowblower. After the season had ended, the batteries were stored for the summer in a closet off the charger. Went to charge the batteries and all 4 batteries have failed at this point and will not take a charge. Contacted customer support and been given nothing but the runaround. The unit has a 2 year warranty.

    Business Response

    Date: 12/09/2024

    Hello ********,

    Thank you for bringing this to our attention. We apologize for any inconvenience. Our primary goal is to ensure your concern is fully resolved. Upon reviewing your account, I found that a warranty order was created for four 24VBAT-XR12 12Ah batteries. Im pleased to inform you that the order has already been shipped via **** and the tracking number is 1ZG1926W0313977788.

    Thank you **************** Team

    Shop Joe 

    Customer Answer

    Date: 12/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However it did take several phone calls to finally get the satisfactory resolution and get replacement batteries.  

    Regards,

    ******** **********

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a battery powered snow blower from SnowJoe about 2 years ago. This snow blower requires that all four batteries be in good working condition to operate. I used it one time in the winter of 2022. In Fall of 2023 I went to charge the batteries and one battery was found faulty (would not charge). I contact SnowJoe and the are decent about sending out a replacement battery, but every single battery I have had sent as a replacement is faulty (will not charge). I just received my fifth "replacement" today and it is the same issue.

    Business Response

    Date: 12/09/2024

    Hello *****,

    We apologize for any inconvenience you have encountered.  I will have one of our Team Lead contact you to further assist in this matter.  If you would do not receive any communication within 24 hours, please send an email to our **************** Manager, Kleber, at ********************************************.

    Thank you
    **************** Team
    Shop Joe 

    Customer Answer

    Date: 12/11/2024


    Complaint: 22603590

    I am rejecting this response because:

    A team leader did reach out and tell me that a battery would be shipped ASAP.

    But until I receive this battery and verify that it works I will not be satisfied 



    Regards,

    ***** *****

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date 11-16-24. I oedered a battery operated leaf blower on-line. when the blower arrived. it stated on the box "for tool only" no battery or charger

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of this transaction took place on 05/09/2024.

    I purchased a product from the SunJoe company, a leaf blower with a telescoping pole to reach gutters to clean them out of dirt, leaves and other debris. I am a disabled man and when I saw this product advertised on a morning show it appealed to me. But the product didn't perform nearly as well as it was advertised. The force of the air coming from this product felt extremely weak and the battery life was a very short 15 minutes, on a full charge. I could reach the gutters just fine while sitting on my scooter but as I just mentioned, the performance of this product was an incredible disappointment. So, well after over 17 email messages I exchanged with this company's customer report department, I was told that they do not offer refunds only their store credit. The email messages requested things that I happily provided. Sun Joe wanted an invoice, I provided them with my ****** transaction statement. SunJoe said they could not verify the document. I contacted ****** and asked them if they could resend the original transaction and they did. I copied and pasted the full receipt. Then SunJoe said they wanted it in "pdf" format. I supplied them a single document with the 3 pages of the ****** receipt. All pages singularly and all 3 pages as a "png" file. All I was trying to do was get my money refunded. Do I have any recourse?

  • Initial Complaint

    Date:11/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a SnowJoe snowblower that is about a year old. It requires four batteries. Earlier this month I charged the batteries to get ready to use the snowblower. Unfortunately, one of the batteries would not charge. So, I did two things. I reached out to ** customer service via email about ***lacement. After a few responses from **, they stopped ***lying. So, because I can't use the snowblower without the battery, I ordered a new one on November 6th. Last week I received a message from the **** that this item will not be delivered because of UNPAID POSTAGE , even though I paid for shipping when I purchased the item. I called customer service twice and both times I was told they were checking with the **** and would get back to me when they had an answer. So far, no one has gotten back to me. I also sent an email to customer service but have not received a ***ly. I asked one of the customer service **** if they could just send me a new battery, since I've already paid $200+ for the one I ordered but never received. The *** said he couldn't do that.

Snow Joe LLC is NOT a BBB Accredited Business.

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