We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Plans

iDeal Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an **************** Plan from Ideal Auto Protect in May of 2021 for over $1398.62. Account number **********. On October 4, 2022 our car broker down and we have been trying to get a response from this company since,We first reached out to you Tuesday Oct 4. No reply. We have sent several emails and left numerous messages with ************************* and ******************* with no replies.We finally got a hold of ****** Friday Oct 7 - he told us to have the car dealer contact them.**************** reached out several times the week of October 12. via phone. No reply Friday Oct. 14 I finally got an answer from ****** who said it should take 24 hours to get the response to the claim.Monday ****** said a claim inspector would be there that day. On Tuesday October 18, ****** also told me verbally on the phone that an inspector would be at the dealer on Wednesday the 19th . No one showed up.The **************** dealer sent the estimate 3 x to ******************************* and on Wednesday October 19, ****** replied via email that you will have an answer on the claim the following day. October 20.Today, Friday Oct 21, we spoke on the phone and you said the inspector would be there no later than 4pm. It is now 5:30 and the inspector has not shown up.We have been paying for a rental car/ and the dealer has been helping us with a car during this time, but we need to get this to a point of resolution. We are very weary seeing as this has been a horrible experience thus far.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to collect the $100 maintenance reimbursement that I was promised for the service repair contract that I purchased in March of 2020. I have also tried to collect the $150 that claims specialist ************************* promised after they weasel out of an electronic repair to the stereo system of my *************************** $2200 in November 2021. I have numerous emails of correspondence with **** over 18 months now and I keep getting a different lie about the payment. So now, **** nor customer service will respond to my emails about this. This company is a scam and everyone need to know it. Shame on you *******************!

  • Initial Complaint

    Date:10/04/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchase an extended warranty for our vehicle with this company. We needed to get repairs done on the vehicle and Ideal Auto Protect approved the repairs and said they would pay for them. It has been 4 weeks and the repair shop calls me every day saying Ideal has not paid and they no longer answer their calls. Ive talked to Ideal and every time I do they tell me theyre going to pay it that day, but it never gets paid. The shop is telling me that I now have to pay for the repairs because Ideal has not paid and they wont answer their calls or call them back.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May I canceled my warranty for my car, because I sold my car, I paid $1500 for 3 years.I signed a document, which they told me I was getting less than what I am supposed to get refund, because I only have the warranty for 9 months and if you divide by 3 for each year is $500 so I should get back more than $1000, but they only want to return $800, I was supposed to get the money between 14 to 28 days and 3 months later I have not getting anything, I kept calling and they keep giving me different dates that I will get it, the last time spoke to them, I was told I was going to get it by the 15 of this month(August) and today the 23rd oh August and I havent get anything. Am tired of being played and probably because am a senior and woman they are taking advantage of me. Am enclosing the document that said that I would get my money between 14 to 28 days and how much am getting when it supposed to be more.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04-26-2020 I purchased an Elite+ warranty for my 2017 ******* Elantra.Following protocol of having service approved, my mechanic KAZ auto repaired my vehicle on August 02, 2022.On 08-02-2022 was advised by *********************, Claims Specialist it takes 24 hours to submit payment As of 8-15-22 KAZ Auto still has not been paid by Ideal Auto Protect for the approved service.On 08-03-22 was told messages forwarded to billing department On 08-04-22 followed up with **** was advised by **** he will let his management know of situation On 08-05-22 followed us with **** again and was advised the check was sent out On 08-10-22 was advised if payment does not show up by 8-12-22 they will pay KAZ by credit card, On 08-12-22 ********************* advised he would reach out to KAZ and make payment On 08-12-22 ********************* advised he would let his billing team know and they will call shortly. On 08-15-22 Called the billing department left 4 voicemail messages On 08-15-22 ********************* advised I could reach out to *** in the billing department via email to check on status On 08-15-22 emailed ****************************** no response We have been told the check in in the mail

  • Initial Complaint

    Date:08/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got approval that they were going to pay a claim at ********* for my care repair. They never paid for the claim. Every time I call there. They say that they are going to call ********* and they never do. They also give some hope by saying that they going to pay by the end of...... Day.. Week...By .... They keep giving me the runaround. I believe they have caller ID and sometimes they answer with only to say ..." Please hold and then go to voice mail.This is Horrible. It's been over 30 days and they have not paid the claim.

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 7 2022 I purchased an auto warranty from Ideal. Two hours later I canceled. On June 8 I received a document to sign for refund which stated that the refund would be given in ***** day. It is now 2 plus week pass their time. I have made several calls only to be told that I would receive on 7/22/22 than on 8/1/22 . Still no refund made another call on 8/2/22 only to be told that the owner will be contacting me sometime today. Also the website states full refund if u cancel within 30 days. It doesn't state that they charge a processing fee but they did.

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased extended warranty for my car from Ideal Protect company, my cay broke down and I took it to the shop to get fixed. My car has now been in the shop for over two months. I have contacted the company on multiple occasions trying to figure out whats going on. I deal with ************************* (claims supervisor); he has told me on multiple occasions that my parts are being sent to the dealership but they never arrive and has also told me he's going to send me emails with the tracking number to these parts and I never get an email. The contract i signed states that after 60 days I can file a claim. The company isn't do their job.

iDeal Auto Protect is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.