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Business Profile

Hair Products

Keranique

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.11

Average of 35 Customer Reviews

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Review Details

  • Chekita S

    Date: 02/18/2025

    Chekita S

    Date: 02/18/2025

    This product cause extreme hair loss no growth at all just breakage everywhere badly in the middle my crown i want my money and time and patience back

    Keranique

    Date: 02/25/2025

    Dear *******,Thank you for sharing your feedback. We're truly sorry to hear that Keranique wasnt the right fit for you. We can confirm that your shipment was delivered on February 18, 2025, and a refund has already been processed. Please allow up to 72 business hours for the credit to appear.We always strive to provide a positive and rewarding experience with both our products and services. If you have any questions or need further assistance, please dont hesitate to reach out to Your Product Specialists. Were available Monday through Friday, from 9am to 9pm EST, at **************.Thank you Keranique

  • Niloo S

    Date: 01/23/2025

    Niloo S

    Date: 01/23/2025

    They scam you into a subscription model. Then when you call, they tell you to read the disclaimer! A tiny disclaimer is that they automatically charge you after the first order. They won't send you the upcoming shipment notification; they only inform you when they charge you for another payment. They never answer emails and refer you to the call center. I have many emails from them to prove that they are perhaps dodging leaving evidence behind. I decided to return the package and cancel the subscription. The package was around $59, I paid $22 for shipping to return it, and then they refunded me $44... they deducted their shipping and taxes, which I don't even know is legal. They were supposed to call me back to fix the issue, but it never happened. I'll reach out to my credit card company and want everyone out there to know how their scam-like model works.

    Keranique

    Date: 01/28/2025

    Hi *****, thank you for sharing your feedback. Were sorry to hear about your experience and any frustration caused.Our subscription program is designed to ensure our customers have a consistent supply of products without interruption, as consistent use is key to achieving the desired results. We aim to make the terms of this program clear during the ordering process and include details in the order confirmation email. We also provide the flexibility to customize or cancel the program at any time by contacting our Product Specialists or managing your account online.Regarding your specific concerns, we apologize if there was any misunderstanding about the refund process or shipping charges. While our policy deducts shipping and taxes from refunds, we understand how this might have been unclear, and weve refunded $69.95 as a courtesy to address the situation.We value all feedback, as it helps us improve our service and communication. If there are any unresolved concerns, please feel free to contact our team directly, and well do our best to assist you further.Thank you for allowing us the opportunity to address this, and we appreciate your understanding. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

  • Elizabeth N

    Date: 01/10/2025

    Elizabeth N

    Date: 01/10/2025

    They charged my card many times since my initial order on September 4th and I tried to cancel my subscription and wrote them again and again. Also I called them a few times and their manager decided to make me a full refund but nothing was happened. My account is closed but Im still charged for nothing. They dont answer my mails and I dont want to call them again because they dont solve this. according their site I can get a full refund within 120 days. And I didnt get packages and still charged for nothing. I closed my account. And also I even cant see what is going on. Their manager promised to give me a full refund for every transaction since September 4th. (Totally 12 transactions) I decided to close my credit card because they charge me without any email confirmation and they dont send me anything (for an example: 5 September $2.11; ***** 3 October ***** 14 October ***** 4 November 6.35 11 November ***** 8 November ***** 4 november 6.35 26 november ***** Total ****** 2 October ***** And the last one was January 6th.

    Keranique

    Date: 01/28/2025

    Hi *********, were sorry to hear about the challenges youve experienced. We understand your frustration and want to ensure we resolve this for you.After reviewing your case, we can confirm that you received a total of $121.78 via your financial institution through a dispute, and we also issued a refund of $298.63, bringing your total refund to $********* part of our 120-Day Bottom of the Jar Money Back Guarantee, refunds are processed once products are returned. However, our records indicate that we did not receive the returned items. This is why the refunds issued so far reflect the disputed charges.We apologize for any confusion or inconvenience this situation may have caused and appreciate your understanding as we work to ensure everything is fully resolved. If you have any further questions, feel free to reach out. We're here to help. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at *************. Thank you

  • Robyn J

    Date: 11/05/2024

    Robyn J

    Date: 11/05/2024

    This company has deceptive trade practices. I went online to cancel my order and they shipped the product again anyway to only finally reach someone on the customer service line to find out that they will continue to bill for another 90 days. This was deceptive and a money ******* NOT use their product or do business with this company.

    Keranique

    Date: 12/06/2024

    Hi *****, we are very sorry to hear about your experience with Keranique. Your satisfaction with our products and our services is our goal. We reviewed your account and noticed that you accepted an Upsell offer on our website which provided an extra free product and a 90 Day supply of the Keranique Regrowth System which was charged in 3 monthly payments of of $49.95 plus tax with autoship until cancelled. According to the **** tracking, the most recent shipment was delivered on October 28, 2024. Since all Keranique System shipments come with a 120 day money back guarantee, all payments for this shipment have been refunded to the original method of payment either by your bank or by Keranique. Your account is closed and you have a zero balance. You will not receive any more shipments or charges from Keranique and may keep any products still in your possession.

  • Barbara D

    Date: 07/31/2024

    Barbara D

    Date: 07/31/2024

    They charged my card 3 times since my initial order and never sent product. They also weren't supposed to charge anything until 90 days were up, at which time I would decide if I wanted to continue. Due to their shady business practices I will not be ordering again

    Keranique

    Date: 08/22/2024

    Hi *******, we are very sorry to hear about your experience with Keranique. Your satisfaction with our products and our services is our goal. We reviewed your account and noticed that you accepted an Upsell offer on our website which provided an extra free product and a 90 Day supply of the Keranique Regrowth System which was charged in 3 monthly payments of of $49.95 plus tax with autoship until cancelled. According to the **** tracking, the first shipment was delivered to your address on May 4, 2024 and the second shipment was delivered on August 2, 2024. Since all Keranique System shipments come with a 120 day money back guarantee, all your payments have been refunded to the original method of payment either by your bank or by Keranique. Your account is closed and you have a zero balance. You will not receive any more shipments or charges from Keranique and may keep any products still in your possession.

  • Carrie R

    Date: 06/04/2024

    Carrie R

    Date: 06/04/2024

    The product didnt work for me which is fine. My issue is that theyre completely ignoring every email. I returned all of my products, into order and the second of auto ship over a month ago and still no refund. They owe me $118.46. Its so bad they dont even reply to my emails anymore. Very shady business that I have to demand a refund on a guarantee they supposedly have.

    Keranique

    Date: 06/07/2024

    Hi ******, we are very sorry to hear about your experience with Keranique. Your satisfaction with our products and our services is our goal. We have issued a refund totaling $118.46 to the original method of payment. Please allow up to 3-5 business days to see the credits. Please keep in mind Your Product Specialists are happy to support you Monday through Friday form 9am-9pm EST at *************.

  • Michelle D

    Date: 05/20/2024

    Michelle D

    Date: 05/20/2024

    Wont help with getting money back due to fact that product does not work.

    Keranique

    Date: 05/21/2024

    Hi ********, it was a pleasure to speak with you today. As per our conversation, you will see the refunds within 3-5 business days. We are so sorry for your experience, and wish you the best. Please don't hesitate to reach out to Your Product Specialists, we are happy to assist you Monday through Friday from 9am-9pm EST at *************

  • Atinuke F

    Date: 02/01/2024

    Atinuke F

    Date: 02/01/2024

    Do not purchase. I agree ************ is a complete scam and not transparent with customes or pricing. On 12/29/23. I noticed the ad for Christmas sale. I bought the package. I definitely made sure I did not subscribe to any extras. 1 month late, I owe $170.99 and they have been trying to charge my accounts multiple times...how come??? I have sent emails, and on hold multiple times and they won't pick your call.As i type, I am still on hold.

    Keranique

    Date: 02/02/2024

    Hi *******, we are sorry to hear about your experience. Please keep the second shipment that you have received, we have waived the payment for that shipment, you will not receive future shipments nor be billed again. Our goal is for you to have a rewarding experience with both our products and our services. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

  • Rebecca P

    Date: 01/24/2024

    Rebecca P

    Date: 01/24/2024

    I continue to get emails saying I owe all kinds of money. Got one on Christmas day saying I owed for an October shipment. Sent proof that I paid said invoice then this morning I wake up to an invoice that says "WE NEED YOUR ATTENTION" showing I never paid a dime. I log in and ZERO BALANCE. Same thing as Christmas. Zero balance. Even got an apology email but yet now my "past due" balance showing I've paid nothing "NEEDS MY ATTENTION". 100% will not order from them again which makes me sad because I loved the shampoo and conditioner but I can't support a company that accuses me of not paying my invoices when ****** I have by the ZERO BALANCE reflected on their website.

    Keranique

    Date: 01/25/2024

    Hi, *******, we are sorry to hear about the confusion regarding the remaining balance on your account. Once a payment becomes outstanding it negates the ability to make further payments or adjustments to your account through our online portal. Your Product Specialists are happy to assist you with any matter concerning your account Monday through Friday from 9am-9pm EST at *************. As always, our goal is for you to have a rewarding experience with our products and services, we have waived the outstanding balance on your account, there will be no further charges or shipments. Thank you for using Keranique.

  • Lisa M

    Date: 01/19/2024

    Lisa M

    Date: 01/19/2024

    WHAT A SCAM!! They never disclose all the costs AND THE PRODUCT DOES NOT WORK They charged my account and only sent me the initial trial kit - which again DOES NOT WORK in fact made the situation worse.I did file a complaint but I am sure ill never see that money or the hair again But I can warn others - Do not Fall for this SCAM USE ******** OIL - That is cheaper and Actually Works NO STARS AT ALL Also if you work in customer service for this company you are part of the Problem Do Better and Get Educated - You are Scamming People (KARMA IS REAL)!!

    Keranique

    Date: 01/22/2024

    Hi ****, we are so sorry to hear about your experience. Our goal is for you to have a rewarding experience with our services and products. Keranique Regrowth Treatment with 2% Minoxidil contains the only ingredient *** approved to regrow your hair, and we are so confident in your success that we offer a full 120- Day Money Back Guarantee. At the time of your call with our **************** Representative, we waived the remaining payments totaling $119.90 for the 60-**************** Supplements that were sent on January 13, ****, please keep that shipment as we know you will love your results with continued use. In addition, as you were not completely satisfied, we have refunded the total about of $288.22 back to the original method of payment on January 22, ****. Please allow up to 3-5 business days to see those credits. Keep in mind Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at *************. Thank you and remember we are here to support you with your hair growth journey.

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