Reviews

Review Details

• Review fromMarlene J

  Date: 11/18/2023

  1 star

  Marlene J

  Date: 11/18/2023

  Previously canceled my subscription due to site's lack of transparency and failure to alert and offer choice about subscription arrival. Recently placed a one-time order for two items, but received and was charged for three. Site won't let me log in to see details. Waiting to hear back from customer service. Really hoping they won't keep resending what was meant as a one-time purchase.

  Keranique

  Date: 01/23/2024

  Hello *******. We reviewed your order history and noticed that you may have accidentally clicked on two different offers for our Keranique supplements. One offer was for a discounted 2 pack and the other for a full-priced single product offer. We refunded $39.95 for the single product offer on 1/23/24. Please allow up to 3-5 business days to see those credits. Both purchases were one-time shipments and no further shipments or charges will post to your account. Please keep the extra product as we know you will love your results with continued use.Keep in mind Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at **************. Thank you and remember we are here to support you with your hair growth journey.

• Review fromL j S

  Date: 11/14/2023

  1 star

  L j S

  Date: 11/14/2023

  Never checked out this product and have tried to block the emails and they have so many emails they just keep coming

  Keranique

  Date: 01/23/2024

  Hi LJ, we are sorry to hear about your experience. We do not have a record of the email that you used to submit this review in our database. But I added it to our Unsubscribe List in case any of our partners are sending you emails. Sorry for the late response to this review. We recently obtained access to the BBB site and can now respond to customer reviews.

• Review fromTiesha N

  Date: 10/27/2023

  5 stars

  Tiesha N

  Date: 10/27/2023

  I wish I would have seen these reviews before I got the subscription now I have to fight to get my money back. Please tell me what has worked for you?

  Keranique

  Date: 01/24/2024

  Hi ******, we are very sorry to hear about your experience. Our goals are for you to have rewarding experience with the products and our services. Upon reviewing your account, a refund of $146.64 was issued on December 7, 2023 for the returned items. In addition, a refund of $121.89 was process on January 23, ****. We strive to ensure your satisfaction. Please do not hesitate to reach out to Your Product Specialists, we are happy to assist you Monday through Friday from 9am-9pm EST at *************. Thank you

• Review fromCharla R

  Date: 10/13/2023

  1 star

  Charla R

  Date: 10/13/2023

  Do not buy from Keranique direct! They will ship stuff you don't want and when you try to return it, you have to pay to ship it back and they won't refund the initial shipping. If you call you can't understand the call center representatives as they barely speak English.

  Keranique

  Date: 01/26/2024

  We are sorry to hear you weren't satisfied with your Keranique experience, ******. We strive for you to enjoy your results and the support that we can provide to achieve your hair goals. We have issued a refund of $12.77, please allow 3-5 business days to see the credit. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************

• Review fromBenjamin B

  Date: 10/02/2023

  1 star

  Benjamin B

  Date: 10/02/2023

  This company is an utter scam. Wish I could rate less than one star. Yes they will send you product. But they will charge you and charge you and charge you even though you have already paid. They'll come up with invisible fees and rules but fail to explain them to you to explain why you just paid the full sum amount for the whole subscription of shampoo and yet you still have to ALSO pay monthly for the subscription you just already paid in FULL for. **************** AVOID at all costs. If you want their hair care product buy it online but absolutely void the subscription.

  Keranique

  Date: 01/29/2024

  Hi ********, we are sorry to hear about the confusion with the offers that were ordered. Upon review of your account, the orders placed online were for a 90-Day Hair Regrowth Kit in addition to a 60-Day supply of Keranique ************ Supplements. The payments for the 90-Day Supply are billed in 3-monthly installments and the payments for the 60-Day ************ Supplements are billed in 2-monthly installments. We have issued a refund for the final payment that was made. Your satisfaction with the products and our services are our goals. Please allow 3-5 business days to see the refund of $40.97. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************. Thank you

• Review fromStacey K

  Date: 08/02/2023

  1 star

  Stacey K

  Date: 08/02/2023

  I was scammed by this company saying I was paying 65$ for a New Years Special. They charged me over 200$. I called and they explained that I did not receive that deal, I got a better one with larger products and it was 56$ per moneys. I said I was sending the products back and I would get a refund. Not only did i not get the refund they were continuing to charge me monthly. I called again. They are saying they did not receive my products and thats why Im being charged! I have the tracking number. Not until I said I was calling the BBB did they agree to my refund of over 350$

  Keranique

  Date: 01/30/2024

  Hi ******, we are sorry to hear about the confusion with the offer. Our goals are for you to have a rewarding experience with our products and services. As per review of your account, after speaking with a representative, on 8/4/2023 the total credits of $318.44 were processed. We are sorry to hear about your experience, keep in mind Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

• Review fromGaynell Spencer S

  Date: 06/04/2023

  1 star

  Gaynell Spencer S

  Date: 06/04/2023

  This is a complete scam. When you return your product you have to pay the shipping. They still have not refunded my money. I should have known when all those pop *** kept occurring trying to sell more & more other products. They prey on venerable people. Hair loss for women is a horrific ************** take advantage of that. Dont buy it.

  Keranique

  Date: 01/30/2024

  Hi *******, we are sorry to hear you were unsatisfied with your purchase. We offer a full 120-Day Money Back Guarantee to ensure that you are satisfied with the products. Upon review of your account, it appears as though we received the returned items on 6/8/2023, however we processed the refund of $53.95 on 6/4/2023, and at that time we waived the open balance and closed your account. We strive for your satisfaction with our services and our products. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

• Review fromLynn K

  Date: 05/27/2023

  1 star

  Lynn K

  Date: 05/27/2023

  I ordered a special starter promo, back in December. They took the money same day. December 16. It was almost 2 moths, tried to call, I told them, to ship my order, immediately. oe just cancel it.I got a bill on the mail, saying I canceled that, and reordered a 90 day supply, and 8i owe them, ****** . ***** RETURNED, MY CALL. so I emailed the customer service returned my call, I told them, why would I cancel my order, already paid for. Then got nasty letter in the mail from collections Manger, telling me I ordered 90 day supply, she researched it...Well I would never order a 90 day supply of a product I never used. That was done on their side. Yes they are rude, and thieves, they took my money. I was lied too and they owe me *****. I also had a charge the same day, .for extreme gaming app. ii called my bank and my representative said I had to cancel my card, and I would have to press charges, if they found fraud evolved which of course I agreed to. I was asked about the kerinique order made the same day and I said that was me.. But I never made a 90 day supply, so they got over for 56$ very upsetting.

  Keranique

  Date: 01/30/2024

  Hi ****, we are sorry to hear about your experience. Unfortunately, the tracking is too old for us to check on the status of your shipment. We have issued a refund of $53.45 back to the original method of payment on 1/30/2024. Please allow up to 3-5 business days to see the credit. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at *************. Thank you

• Review fromVicky H

  Date: 05/09/2023

  1 star

  Vicky H

  Date: 05/09/2023

  I called and told them to cancel my whole subscription and they only canceled the vitamins. I found this out after 2 boxes. Then they want me to update my credit card so they can cancel my subscription. I told them I will not. I will send their products back to them, and they can cancel my subscription.

  Keranique

  Date: 01/30/2024

  Hi *****, we are sorry to hear about your experience. Upon review of your account, it appears as though you were able to cancel your automatic shipment program for your Keranique ************ Supplements through the online portal to your account, however the ********************** Regrowth Seasonal program remained active. Upon speaking with an agent on May 9, 2023, all future shipments were cancelled and the return information for prior two shipments was provided. As the packages were unreturned, the balance became delinquent. We apologize for the misunderstanding. We have waived the delinquent balance totaling $320.30. Please reach out to Your Product Specialists for support; theyre available Monday through Friday from 9am-9pm EST at *************.

• Review fromAllison O

  Date: 05/03/2023

  1 star

  Allison O

  Date: 05/03/2023

  After paying for product for over a year and determining it wasn't helping, I returned nearly $200.00 of unused product (as it was autoshipping faster than was used). Was continued to be billed after trying to cancel and only refunded $53.63. Very misleading billing and very poor communication within the business.

  Keranique

  Date: 01/30/2024

  Hi *******, we are sorry to hear that you werent satisfied with your purchase. Your program was a 90-Day Hair Regrowth Kit that was sent every 90-Days, the payments for each shipment was split into three monthly installments. Upon review of your account, we received the returned items on 4/26/2023 and at that time a refund of $53.63 was issued to the original method of payment, in addition the remaining balance of $107.27 for that shipment, was closed. Please keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.