Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my money they refuse to send me.

  Business Response

  Date: 07/14/2025

  We appreciate the patron reaching out to us and providing all requested documents.
  
  Our relevant team was able to update the patron's mailing address and contacted the patron via email on 7.13.25. The relevant team was able to process the patron's withdrawal and provided additional information via the email sent on 7.13.25.
  
  If anything else is needed BetMGM will be happy to help.  

  Customer Answer

  Date: 07/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a refund

  Business Response

  Date: 07/09/2025

  We appreciate the patron reaching out to us. 
  
  BetMGM has no record of prior communication regarding this matter. We ask that the patron reach out to our Customer Support Team directly at ************************************* or via chat/phone support.  
  
  We apologize for any inconvenience the patron has experienced and hope to be in contact with them via email or chat to resolve this issue soon.  

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never send up for this and it's taking money out of my account

  Business Response

  Date: 07/02/2025

  We appreciate the patron reaching out to us. 
  
  BetMGM has no record of prior communication regarding this matter. We ask that the patron reach out to our Customer Support Team directly at ************************************************************************* or via chat/phone support.
  
  BetMGM also recommends that the patron follows up with their banking provider for additional assistance. 

  
  We apologize for any inconvenience the patron has experienced and hope to be in contact with them via email or chat to resolve this issue soon.  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money in my account so I could place some bets while I was at the casino. An hour later BET *** accused me of fraud, deleted my account, and kept my money. Every attempt I made at reaching an actual human was met with an automated response telling me basically to take a hike. They refused to actually provide me with the service I paid for, and stole my money.

  Business Response

  Date: 06/26/2025

  BetMGM appreciate the patron reaching out to us.
  
  Please note the patron was found to be in violation of the following Terms and Conditions, https://help.ms.betmgm.com/en/general-information/legal-matters
  
  Section 5: Account identity and one-account policy
  Section 13: Account security and password confidentiality
  Section 14: Fraud, chargebacks, and prohibited activity
  
  As per our user agreement, BetMGM has closed the patron's account due to these violations.
  
  Additionally, the patron at no time was presented with an automated response from any involved customer service agents, and BetMGM has successfully refunded the patron's most recent deposit due to the account closure.
  
  If anything else is needed BetMGM will be happy to help.

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: 23489271
  
  
  
  I am rejecting this response because:

  I did not violate any of the rules  an accusation is not a conviction  

  Every time I tried to contact the business and talk to a real person to plead my case I was given the exact same responses with the exact same text  that’s how I know the response see were automated. At no time was my request to speak to a human  granted.

  they did refund my money finally.

  
  
  
  
  
  Regards,
  
  
  
  Michael Mathis

  Business Response

  Date: 07/01/2025

  BetMGM appreciates the patron reaching out to us.
  
  Unfortunately, the patron's account has been closed due to violations of the previously mentioned Terms and Conditions. BetMGM is unable to share any further information regarding the business decision to close the patron's account at this time.
  
  After further review of the patron's entire communication history with BetMGM, a total of 10 different communications were sent to the patron regarding their account's closure. While all 10 may have been similar as they all pertained to the closure of the patron's account, none of these communications were automated, and all 10 were different from one another and contained different verbiage from each previous communication sent.
  
  Additionally, at all times the patron was in communication with a real human as they mentioned, therefore their request to speak with a real human when made were already fulfilled.
  
  We apologize for any inconvenience the patron has experienced and if anything else is needed BetMGM will be happy to help. 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to open accounts with various Sports books.I ultimately decided to go with a different company.Recently I wanted to plan a trip to ********* so I decided to try out bet *** because for every bet you get rewards that you can use towards a hotel stay in *********. I logged into my account and I deposited $10. It was a promotion going on so I deposited 25$ more but thats not the issue.I knew I wasnt going to bet that much money so I decided to try and withdraw some of that money and I also placed a couple bets. I went on about my day and when I got off work later on, I decided to check my bank account and realized that my withdrawal never went through.When I proceeded to try and withdraw it again, I basically got an error message saying that it was under review and so I called to figure out what was under review and they couldnt give me any information because it was and open investigation. I went online to see whats the possible cause of this and the most common was that my identification needed to be verified. I proceeded to look at what documents I could possibly send in and it gave me very little information so I sent in my license photo my own accord in which the app didnt give me any direction of how I was supposed to send it in in accordance with their security guidelines. After I sent it in, I get an email saying that my account was closed because my photo didnt meet their standards when I called they tried to say that my account was under review because they asked for that photo and it didnt meet standards which wasnt true at all. but yet they proceeded to close my account and keep my money so then I asked how would I get it off and what happens if I win a bet. They told me that I would be able to get that money off and if I was to win any money, they would withdraw it to my account on file and this has been going on for like three weeks now. They keep saying they pushing the withdrawal thru but Im still out of 80$.

  Business Response

  Date: 06/25/2025

  We appreciate the patron reaching out to us.
  
  BetMGM directly contacted the patron via email on 05/27/2025 advising to their gaming account status. If they would like further information on BetMGM's account policies, we ask they please review the link provided to see our right to restrict and close accounts from Sections 5, 13, and 14 of our General Terms of Services - *******************************************************************************.
  
  Regarding the funds in the patron's account, ********************** has already escalated this request to the relevant team for further handling and assistance. Unfortunately, this is still under review. BetMGM awaits more information from them in hopes to resolve this issue soon. In the meantime, the patron's deposit was refunded to their **** on file.
  
  If anything else is needed, BetMGM will be happy to help.

  Customer Answer

  Date: 06/25/2025

  
  Complaint: 23473338
  
  I am rejecting this response because: its not about my account being reactivated i just want the balance transferred back into my account. i have read the policies and I'm still confused on why it was closed but I'm past that at this point. once I receive the money that i owed i will then be satisfied and will no longer deal with this company. Thanks, have a great day

  
  
  
  
  Regards,
  
  ******* Blue

  Business Response

  Date: 07/04/2025

  BetMGM understands the patron's concern and appreciates their inconvenience regarding the current status of their funds. Please know that these matters involving patron balances are taken very seriously.
  
  At this time, in compliance with Regulatory and Company Policy, the patrons remaining balance is still being reviewed. BetMGM understands how important timely access to funds is and wants to assure that our Operations Team is working to resolve this matter as quickly as possible.
  
  For more details regarding the review process and related policies, BetMGM encourages the patron to refer to Sections 4.6, 4.9, 4.11, 14.2, and 20 of our Terms and Conditions, available here: *******************************************************************************.
  
  Once an update is available, the patron will be notified directly via email.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My BetMGM online gaming account (username: Brittanywins) was closed on June 12, 2025, after I attempted to withdraw $900 in winnings. At the time of closure, my account balance was $1,226, which also included a previously requested $250 withdrawal that was never processed.BetMGM has now claimed I only deposited $59 and is refunding that amount by check. However, I did not deposit $59, and they cited a different username (mj_Brittanywins) which is not mine. I contacted their support via email, phone, and chat several times. They have refused to provide a full account summary, accurate transaction records, or release the remaining funds.I am requesting the return of my full $1,226 balance, and a correction of the account misidentification. I have also filed complaints with the ********************************* and the ************************************ due to BetMGMs refusal to resolve the issue directly

  Business Response

  Date: 06/21/2025

  BetMGM appreciates the patron for reaching out.
  
  After a thorough review, we can confirm the patron’s account was permanently closed May 28, 2025, due to activity that did not comply with BetMGM’s Terms and Conditions. The patron was informed of this decision in accordance with our policies, which allow for account restriction or closure when irregularities are detected. Help - General Information - Terms of Service 
  
  Following the closure, the patron made multiple withdrawal attempts which were unable to be processed due to the account status. Our Operations team conducted a detailed investigation and determined that a refund, representing the patron’s original deposit, was processed in mid-June 2025.
  
  Subsequently, account access was temporarily restored on June 15, 2025, allowing the patron to withdraw remaining eligible funds later that month. The account currently remains active and in good standing with a minimal balance.
  
  The patron may review their full transaction history at any time by logging into their account and accessing the transaction section.
  
  Account Menu > Transaction History > My Transactions 
  
  If anything, else is needed BetMGM will be happy to help.

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money into BetMGM on May 28th. Today (6-13-25), I attempted to withdraw and they are not giving me an option to withdraw. I have given me other options to "sign-up" to withdraw which require me to DEPOSIT again. I contacted customer service and they said "Normally, funds should be returned back to the same payment method you used for deposit in the past 60 days but no worries, I have successfully raised this concern to the relevant team and they will take a review on your account in order to process your withdraw, Please allow them to reach you via email with an update within ***** hours."The method I used less than 3 weeks ago was NOT AVAILABLE to make a withdraw. Despite what I am being told and their policies, they will not allow me to withdraw my money. They specifically said that the method used in the past 60 days allows you to make a withdraw the same way. This is false. *** is lying. They are intentionally make it difficult to make withdraws for customers. I assume they hope people will continue to ****** there because they can't make withdraws. This should be illegal. *** should not be allowed to operate like this.

  Business Response

  Date: 06/20/2025

  We thank the patron for reaching out to us.
  
  We sincerely apologize for any inconvenience this may have caused, as we understand the patron is managing a significant amount of funds and expects a smooth withdrawal process. 
  
  Upon our review, we can confirm that the patron has successfully completed a deposit and is eligible to withdraw using that payment method. This aligns with the general terms and conditions stated below:
  
  "To protect against fraud, BetMGM operates through a 'Closed Loop System.' This means that if you utilize multiple deposit methods, your withdrawals (including winnings) may be divided among these different methods. Once the original deposit amount for each method has been met, you may withdraw any remaining balance to your preferred method."
  

  https://help.AZ.betmgm.com/en/general-information/legal-matters/general-terms-and-conditions.
  
  The reason for the patron's current inability to withdraw is presently under review. We wish to assure the patron that we will provide updates as soon as they become available via email. Furthermore, we are pleased to inform the patron that the operations team has processed a withdrawal of their account balance to the method they initially used for their deposit.
  
  This information was communicated to the patron on June 15, 2025. If the patron does not receive the withdrawal following the designated turnaround time, we recommend that they contact us directly at [email protected].
  
  We trust that this information is informative and helpful. Should any further assistance be required, we are happy to help. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against BetMGM due to repeated unjust bans placed on my account and the accounts of several people I live with: ******* ****, ********* *******, and ****** *****.The issue began when my boyfriend and I had to share my phone temporarily due to his device being broken. He logged into his own account using my phone without any issues for nearly a year. When our phone stopped working, a friend let us use their laptop to access our accounts. Shortly after, all three of us were banned. That ban was eventually lifted.Later, when the laptop was no longer usable, we used another roommates tablet. Not long after, all four of us were banned again. BetMGM appears to be banning users for accessing accounts on shared devices or networks, without any attempt to understand or investigate the context. This is highly unreasonablepeople share devices in households, especially when someones phone or computer breaks.We have tried for months to resolve this and followed all instructions given to us, including sending names and birthdates of affected individuals. Despite this, all we ever received were copy-and-paste responses with no individual review or helpful information. The only person who tried to help was a U.S.-based customer service agent who told us to email support, but that also led to a generic response.On top of this, my mother recently deposited $200 and won money on her first play. Six hours later, she was locked out due to a random security check and never received her winnings. This appears predatoryencouraging deposits, then freezing access when users try to withdraw.Were requesting a full review of our accounts, a real explanation of what policy was supposedly violated, and a fair resolution. The lack of transparency and proper support has been extremely frustrating and seems unfair to loyal customers.

  Business Response

  Date: 06/09/2025

  We appreciate the patron reaching out to us.  
  
  BetMGM directly contacted the patron via email on 6/5/25 advising to their account status. If they would like further information on BetMGM's account policies, we ask they please review the link provided, Terms and Conditions Sections 1. APPLICABILITY OF AGREEMENTS and 15. LIMITED SOFTWARE LICENSE: *******************************************************************************
  
  1. APPLICABILITY OF AGREEMENTS - "You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (hereafter as defined in Section 20 and Section 21 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements."
  

  15. LIMITED SOFTWARE LICENSE - "You may install and use the Software on Your personal device solely for Your own personal use in using the Services in accordance with these Agreements, and further, that such installation and use is made through a computer, mobile device or other device of which You are the primary user."
  
  If anything else is needed, BetMGM will be happy to help.

  Customer Answer

  Date: 06/09/2025

  
  Complaint: 23410778
  
  I am rejecting this response because:
  
  At the times of which I was using a different device, I was the only person using said device to log in to BetMGM. When borrowing the laptop, the person who had used it previously began using the home computer. I find it ridiculous that so many people are being banned so quickly with no regard for the context of which a supposed "violation" was made. seems more like a scheme where betmgm is getting deposits and then making it to where those who win get banned and have to forfeit winnings. I wasn't in violation of the terms of service, i was simply banned due to logging in on a device someone logged in with before, even though they didn't use it anymore. 
  
  Regards,
  
  ********** ******

  Business Response

  Date: 06/18/2025

  We appreciate the patron reaching out to us.  
  
  The patron has previously been advised regarding their account status via email on 6.5.25. Due to security reasons, BetMGM is not able to discuss a Third Parties account with the patron.
  
  BetMGM has also reviewed the patron's claims regarding the forfeiture of winnings. The patron did not have winnings on their account prior to the account undergoing the security check. The patron had bonuses that expired; however, these bonuses did not earn any winnings as the claim back amounts were equal to or less than the bonus amount. This means that the patron wagered through some of the bonus before the bonus had expired and did not earn winnings. If the patron had earned winnings, the bonus claim back amount would have been higher than the bonus amount offered.
  
  At this time, BetMGM would like to advise the patron that when attempting to meet the releasing requirements for a bonus, the patron will first have to wager their funds before they are able to wager any bonus funds in order to meet the releasing requirements for the specific bonus.
  
  If anything else is needed, BetMGM will be happy to help. 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First No matter What they say Make no mistake It is ***'s number one goal To wipe you out! And anyone that thinks that they actually care whether you have a gambling problem or not is a complete fool. The only reason you get those responses responsible gaming Etc it's because they have to by law.I started playing with them maybe 6 8 weeks ago they have robbed me blind for almost $10,000 just two nights ago ********************************************************************************************************* onto the slot page and then skip out out of the page so you either don't hit a bonus bonus or a pay line if it has anything to do with you winning it'll literally pop out. there is no doubt in my mind they are Robbing the h*** out of people! they probably have some of the best hackers working behind the scenes.The biggest hit that I've gotten out of 9-$10k is $***** and they took that ***** back so fast ur head spins! I just deposited a thousand and that was probably around the 5th-6th $1,000 deposit. I got a Bonus pretty quick after that $***** bonus that brought me to 3600 but a g was my deposit and I hit a line pay and bonus just prior to that. after the 1800 they took that $3,600 back so fast it would make your head spin! Meanwhile as they're eating that 3600 up, I literally on numerous occasions would either see icons that would be a pay line or 6 coins that would activate a bonus just disappear from the screen. There is not a person on the face of this earth that could convince me and I already know what their response is. we abide by all *********** regulations I know the routine I've been playing for over 20 years I know the gaming industry well. very this is got to be the most corrupted situation I've ever seen in my life it's disgusting and that jackpot commercial is a crock $9,000 they have robbed me of in 3-4sessions you dont stand and a chance w this Corp they are robbing ppl blind!I know corruption when I see it

  Business Response

  Date: 06/11/2025

  We thank the patron for reaching out to us.
  
  BetMGM aims to provide the worlds safest and most innovative betting platform. With Our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. BetMGM commits itself to integrity, fairness and reliability and We always do Our best to prevent gambling-related problems.
  Together with leading research institutes, associations and counselling providers, We have developed measures that ensure a responsible, safe and reliable place for online gambling.
  We offer a range of different options that can be used to manage Your gambling activity at any time. This includes tools which allow You to limit the amount You can deposit or spend; time limits to help You control how much time You spend gambling; casino, poker or sports stake limits; or the option to place a timeout on Your account from gaming for a period of time. ***********************************************************************************
  Our Responsible Gaming team is available and can be contacted by e-mail: ********************@betmgm.com.They most recently emailed the patron on 6.10.25 and have not received a response from the patron at this time.
   
  You can review our policies on Responsible Gaming by following this link: *****************************************************************************************;
  
  Regarding their Game Play
  We are licensed and regulated by the ********************************* (PGCB). Our games are independently tested to ensure they operate correctly, they are fair,their outcomes are not predictable and that our systems are reliable, resilient and otherwise up to the highest standards of software integrity, including access control, change control recording, fingerprinting of the executable and regular monitoring of all critical components of our systems. ***************************************************************************************
  
  In reviewing the patrons game play for Buffalo Gold Collection on the dates of 5.29 and 5.30, BetMGM can confirm that the patron had an overall profit win for both days.
  
  The patron has been asked by ************* agents to provide the following necessary information should the patron desire a further review of their extensive gameplay.
  
  Game name:
  Game sequence ID:
  Table ID:
  Date & time:
  Amount wagered:
   
  In order to find the details we have requested, please sign into their gaming account using a computer, as these details are not available on a mobile device. Enter any ********************** game, and find their game logs by clicking on the menu in the bottom left-hand corner (3 horizontal lines). Once on the game logs page, enter a date range (maximum of 3 days). If they would like to see more details about a specific game round, click on the Game Sequence ID.
  
  We apologize for any inconvenience the patron has experienced and hope to be in contact with them via email or chat to resolve this issue soon.

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a measly 81$ dollars and they are not withdrawing my money to my account even though I have done so numerous times before and all I get is a big run around when trying to get answers. They dont even offer a bonus credit for my inconvience! If it was I who owed them money they would be all over me for it. ******** a multi million $ business is holding 81$ instead of honoring the commitment!

  Business Response

  Date: 06/04/2025

  We appreciate the patron reaching out to us.
  
  BetMGM confirms that the patron initiated a withdrawal via **** on May 28, 2025. Due to an unexpected technical issue, certain **** withdrawals experienced processing delays during that time. BetMGM acknowledges the patrons concern regarding the delay and is pleased to confirm that the withdrawal was successfully processed on May 31, 2025.
  
  According to BetMGM Michigan Withdrawal Terms and Conditions, all withdrawals are subject to an internal review period of up to 35 business days. Once approved, **** withdrawals may take up to an additional 24 hours to be credited. As the patrons withdrawal was initiated on May 28, 2025, and processed on May *******, the transaction was completed within the expected timeframe outlined in these terms. At this time, no good-will gesture can be provided.
  
  For more information about these terms and conditions, the patron can review: *************************************************************************************
  
  If anything further is needed BetMGM will be happy to help.