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Business Profile

Online Gaming

BetMGM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 1,477 total complaints in the last 3 years.
  • 320 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on the site 2 months lost **** then tried to withdraw my remaining money and they blocked my withdrawal so as long as your losing you are good but when you try to withdraw your money they stop it

    Business Response

    Date: 08/13/2022

    The patron was notified via email that we have noticed that the PayPal registered on their account has been registered under a different first name.

    Our terms and conditions require that the information on payment methods match the information on the account, otherwise restrictions may be placed on their account.

    Therefore, we have blocked the payment method from further use.

    The patron account is on a temporary hold, meaning they will not be able to deposit, wager or withdraw until our internal review is complete.
    The patron will still be able to login to upload the requested documentation.

    In order for the patron to continue with the review of their account, they must provide the following:

    Government Issued Photo ID
    - Photo of US Drivers License or State ID Card (front and back)

    Self-Certified ID
    - Photo of yourself holding your ID. (Selfie with ID).

    Customer Answer

    Date: 08/13/2022



    Complaint: 17684405


    I am rejecting this response because: I have been on mgm website for 2 months now betting daily and even made a ***** bet the day I joined, if this was a legitimate site they would have blocked my deposit the first day but they did not, and I lost thousands of dollars and my account was never flagged, so as long as your losing its fine, but as soon as you decide I want to stop losing they block you from withdrawing your own money, they say I need to provide an ID why not ask for this when the patron initially joins the site? They are just like other sites who let you lose and as soon as you win they look for a reason not to release your money, and these business practices should be looked into




    Regards,


    *****************************

    Business Response

    Date: 08/19/2022

    If all reasonable means to resolve the complaint with BetMGM have been exhausted, the patron can file a patron dispute/complaint with the ************ ******************** by contacting them at **************, *********************** or via the **** website at https://gamingcontrolboard.**.gov/?p=106

  • Initial Complaint

    Date:08/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online casino took money will not payout even after multiple attempts in verification.

    Business Response

    Date: 08/18/2022

    The patron was notified via email that we have received the documents and activated their account. We appreciate their patience and cooperation in this regard.

    The patron was advised that they must be physically located in the ********************* to access gameplay.

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an online gambling account with bet MGM and out of nowhere one day they kicked me off i called numerous times to try and straighten it out or even just find out why they kicked me off and every single person i spoke to told me to refrain from opening new accounts on any of our platforms as this will result in account closure. They also told me they did not need to give an explanation as to why they closed my account this was about a year ago . And every day for a year i get emails from them about special offers and bonuses and free play that i have for an account that i no longer have access to for a reason that apparently no one seems to know. And i also have $48.97 left on my account that they will not allow me to withdrawal. I would like to have the business pay me for all the free play that i get emails about and the money that i have left on my account that they will not allow me to withdrawal.

    Business Response

    Date: 08/13/2022

    The patron was notified via email that due to a violation of our Terms and Conditions their account has been permanently closed.
     
    The patron can find our full Terms and Conditions located here:https://help.borgataonline.com/en/general-information/legal-matters/general-terms-and-conditions
     
    The patron was advised to please refrain from opening new accounts on any of our platforms as this will result in their closure.

    Customer Answer

    Date: 08/15/2022


    Complaint: 17676086

    I am rejecting this response because:
    I would like to know which term and condition i violated but i dont think i did violate which must be the reason Ive never been given a specific reason for my account closure. Also i cannot sign on obviously so i cant unsubscribe to all the emails that keep telling me i have free play and promotion offers which doesnt make sense if in fact my account was permanently closed. It is taunting and harassment at this point. So between BetMGM and ******* i would like all my funds sent to me on the deposits send to the bank or card on file. Also you dont have to worry about me opening a new account because why would i want to be a paying patron of a company that doesnt appreciate and give respect to their consumers. Thank you 



    Regards,

    *****************************

    Business Response

    Date: 08/18/2022

    If all reasonable means to resolve the complaint with BetMGM have been exhausted, the patron can file a patron dispute/complaint with the ************ ******************** by contacting them at **************, *********************** or via the **** website at https://gamingcontrolboard.**.gov/?p=106

  • Initial Complaint

    Date:08/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bank account was hacked and $400 was taken. Now I am left with nothing. I want my money back and have filed a complaint with the police.

    Business Response

    Date: 08/14/2022

    To further assist the patron with their fraud claim, we will need the first six, and the last four numbers of the credit card in question, and for the patron to upload a bank statement so BetMGM can further investigate. 

  • Initial Complaint

    Date:07/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won and went to withdraw my funds and immediately they locked my account. I havent sent in screenshots of my virtual cards, bank statements, my license, a selfie holding my license and nothing is good enough. They keep giving me the runaround then ignore me. I want my account unlocked immediately so I can withdraw my money. They are a straight scam and they discriminate against people.

    Business Response

    Date: 08/04/2022

    The patron was notified via email that their withdrawal is currently in process. It may take 2-3 working days to reflect on their account.

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Funds totaling $2025.00 were taken from my account by this merchant. I did not authorize this withdrawal and am working with my bank to get it back.

    Business Response

    Date: 08/04/2022

    To further assist the patron with their fraud claim, the patron must provide the necessary information for BetMGM to investigate; the patron must provide the first six and the last four of the credit cards that were used, a bank statement showing their full name, the details of the card, and all transactions that were made on the card.

BetMGM is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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