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Business Profile

Online Gaming

BetMGM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Reviews

Customer Review Ratings

1.02/5 stars

Average of 169 Customer Reviews

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Review Details

  • Review fromKamden F

    Date: 06/24/2025

    1 star
    Complete scam. The odds are horrible, and I have lost more money here than any other casino I have ever played at. They don't offer loss back bonuses or any loyalty programs no matter how much money you spend with them. I stupidly kept giving them chances, but they have continued to **** my wallet dry. The staff obviously uses AI generated responses when you try to ask them questions and will not discuss their RTP but they claim they are regulated and completely fair. The amount of money I have lost cannot just be chalked up to "bad luck". It would be impossible to not at least see some money back at the amount I have bet. Do not ****** here! I am sticking to *********. They are super fair and offer loyalty programs with benefits even when you're losing a lot of money. I have lost close to 6k in a few weeks with no bonus offers or deposit matches. Terrible site, they should not be allowed to exist.
  • Review fromChristopher S

    Date: 06/01/2025

    1 star
    Poker games close to fast you cant see what you lost tosupport will tell you to look at hand historythat shows your hand not the hand you lost to.
  • Review fromDebra B

    Date: 05/22/2025

    1 star
    Total scam and rip off, you win bonus play but it buffers every time you spin and throw you out the game and restart. Won winnings and they still haven't released it so I can pick up my winnings, I advised you all to stop playing online it's a total rip off, take your money but give you an hard time getting it if you win, I will never ever play online or at the casino. Shame how rigged up the game is, please be aware of the scam
  • Review fromSue B

    Date: 04/20/2025

    1 star
    ************************** is nothing but a rip off! This platform can NOT be regulated and meet ANY kind of payout standards. They more you play, the worse they play, EVERY TIME. They run you completely broke. DO NOT PLAY ON BETMGM. NO FUN, NO FUN, NO FUN. RIGGED...RIGGED...RIGGED!!!
  • Review fromMike S

    Date: 04/12/2025

    1 star
    DONT USE BETMGM SPORTSBOOK Real crooks with a c*** app anyone has ever used. Their customer support team socks, the Sportsbook is slower than a dead snail and you can never win on there app.
  • Review fromMichael R

    Date: 03/25/2025

    1 star
    MGM ONLINE CASINO IS ONE OF THE LOWEST WINNING ODDS YOU'LL GET ONLINE. THE CASINO IS FOR SUCKERS... THEY CLAIM TO BE INDEPENDENTLY AUDITED, BUT I DONT BELIEVE, IN MY EXTENSIVE EXPERIENCE, THIS ONLINE CASINO CAN BE ********** STRING SUGGESTION...AVOID, AVOID... AVOID!!!!!!!****ALSO, KEEP IN MIND THEY WERE RECENTLY INVADED WITH DATA BREACHES ONLINE, WHICH EXPOSED THOUSANDS OF ONLINE PATRONS INFORMATION.... THAT INFORMATION INCLUDES, BUT IS NOT LIMITED TO: SOCIAL SECURITY NUMBERS, ADDRESS INFORMATION, FINANCIAL RECORDS, ETC. PLEASE CONSIDER MY WORDS AND AVOID THIS FRAUD THEY CALL A CASINO.
  • Review fromJane B

    Date: 03/02/2025

    1 star
    Its funny to read how theyll hold peoples winnings, they had no problem taking 2k from me. I am a gambling addict and unfortunately lost big here.
  • Review fromShsnika B

    Date: 02/13/2025

    1 star
    This BetMGM is a scammer I placed bets for the ******** ******* vs ******* boxing match and won because my bet was that the fight will end 6-10 rounds and it indeed ended in the 10th round . I emailed them and they continue to say the bet slip is correct and it lost and they refuse to pay me my money also for the unanimous decision for ******* to win and that slip as well they refuse to pay me .
  • Review fromCasey B

    Date: 01/06/2025

    1 star
    My account got hacked in October and Im still waiting for them to review my account and get my money back. Its been 3 months!! Hands down the worst Sportsbook out there
  • Review fromLawrence H

    Date: 12/27/2024

    1 star
    On December 5th they offered me a free bet. They sent it to my Pennsylvania account and not my ************** account. I contact support they made it easy! Today same thing happens and they were rude and not helpful at all. My simple question was why was it done on the 5th and not today! They had no answer. Terrible customer service and very unhelpful when I just 20 days ago it was very easy

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