Reviews

This profile includes reviews for Select Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Home Warranty LLC has 5 locations, listed below.

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  Select Home Warranty LLC

  1000 Wyckoff Ave Fl 3 Mahwah, NJ 07430-3164

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  XPD Warranty Group, Inc

  1999 Bryan St STE 900 Dallas, TX 75201

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  Select Home Warranty

  1999 Bryan St Ste 900 Dallas, TX 75201

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  Select Home Warranty Of CA, Inc.

  222 W 6th St #400 San Pedro, CA 90731

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  Polar Express

  704 Caribou Ridge Trl Pflugerville, TX 78660

Review Details

• Review fromOscar R

  Date: 06/20/2025

  5 stars
  This company is getting better 2026 keep it up please

• Review frompayam t

  Date: 06/20/2025

  1 star
  Very scammy company with agents who are overseas. They declined coverage on multiple claims:* Water Heater claim denied: They said they don't cover if it leaks or breaks down.* Air Conditioner claim denied: They didn't cover replacing a capacitor and contactor and came up with an excuse that it's an electrical claim.* Refrigerator claim denied: Compressor went out and they said the access the replacement cost of the fridge itself is less than $200 and that's the max they would pay out. This is a Sub-zero fridge that costs *****s of dollars.Several contractors that came to repair our equipment also mentioned that they are scammy and have been declining 80-90% of claims.

• Review fromGenette S

  Date: 06/20/2025

  1 star
  Do not purchase a policy from this company. I purchased in good faith two years ago, paid extra for a 3 year contract. I attempted to use the service for two claims and they found ways to give me the runaround and not service my kitchen hood. I was told I need to disassemble it and then ask for service. I have subsequently tried to cancel my policy and have been waiting since May 5th 2025 for my refund. I have made several attempts via emails, phone calls to their call center to find out where my refund is and when can I expect this. All calls and communication have led to further frustration and dissatisfaction. I have tried to escalate my calls and even written to ***** ******, Director of ***************** no adequate or even helpful response. Like others in review, I would give them an even lower number if one existed. Definitely a "F" rated organization in my book. Do yourself a favor and do not purchase anything from them, you will regret it.

• Review fromGregory S

  Date: 06/20/2025

  1 star
  All in all, it sucked! Bought the warranty late last year, and I have your so called "Platinum Plan", and a remember clearly asking your sales *** if the Ice Maker in the Refrigerator was covered, and he ***lied it was. The ice maker is the only thing we have ever had a problem with, on that now 34 year old ***** refrigerator. When I called in the claim Monday June 16th, 2025 I was greeted by a very poorly constructed robot. I gave it all the information it asked for, and the robot informed me that someone would call me back with in 48 hours! Well a guy did call back right later that day, when I was making dinner that evening> I told the guy this would be a fast call. I gave him all the information again that I given your robot; and as soon as I come to the issue is with the Ice Maker, he stated it is not covered. He then tells me that "coverage" would be an additional $138, and I told he to add it to the warranty, and to call me back if there was any issues. No one called back until the next day (Tuesday June 17th), when a guy called to set up the house call. He never mentioned the Ice Maker issue, so I assumed it was all taken care of. Mr. ****** called later that day, and set up the call for Friday June 20th. Not too happy for the four day wait, what would have been the results if the refrigerator was totally out?OK the tech arrives and quickly confirms the Ice Maker's water valve has burned out, and needs ***lacement. He calls to get approval, that takes for ever (like the better part of an hour!). Then he is informed by your agent "the water valve is not covered". What kind of a sick joke is that? If that decision stands, I want my added coverage payment in the amount of $138 refunded immediately!

• Review fromAnna T

  Date: 06/20/2025

  5 stars
  We were happy with the prompt service and the technician was professional and very prompt

• Review fromKizzye T

  Date: 06/20/2025

  5 stars
  He was very knowledgeable and on-time and professional. He also solve the problem right away.

• Review fromLou B

  Date: 06/19/2025

  1 star
  They dispatched a *** Appliance, a great company to work with. However, after paying my service fee, Select should have covered the parts and labor to have a pump replaced on my dishwasher. Even the technician thought that was ridiculous that I had to pay anything beyond my service fee. Im sure if I escalated the issue I wouldve gotten a refund. But the run around from Select is just not worth it. I will not be renewing my contract with them again.

• Review fromNitin G

  Date: 06/19/2025

  1 star
  Never ever fall into select home warranty trap. They are the worst and will **** all your money and will never ever repair any appliance. Cancellation is another scam

• Review fromRichard B

  Date: 06/19/2025

  1 star
  SK Plumbing came out to investigate a bathroom sink drain clog. The plumber said he fixed the clog and I paid him $65. We found the drain was still clogged so I called Select Home Warranty. They said the plumber violated their procedure where he was only supposed to investigate it and get back to Select regarding what he found. Select said I would have to pay for another plumber to come out and fix the clog, and they would not reimburse me the $65 because he violated their procedure. So, I had to hire another plumber to fix the clog when I didn't have anything to do with him violating the procedure. So then I called Select and wanted to cancel my policy. The person I talked with offered to reduce my deductible if I would not cancel. I said no, I want to cancel but the problem is that they amount of money I would get back from mu contract was very minimal. So I decline to cancel the policy and I asked her if I could still get the deductible decreased. She said yes and said she would send me an email. I got no email and no decrease. This is not the way to treat a customer regardless of what the ******************** policy is. I would never get another home warranty again.

• Review fromDJ F

  Date: 06/18/2025

  1 star
  DO NOT BUY SELECT HOME WARRANTY A SCAM THAT ABANDONS THE ELDERLY My 85-year-old father paid in full for three years of service with Select Home Warranty. On May 31, 2025, when he tried to use the warranty for the very first timea simple $179 part to fix his A/C fanhe was met with an appalling level of neglect and deception.Over the past 19 days, he has made approximately 20 phone calls, each time being told no technicians were available in our area (*******************). Repeated requests to speak with a manager were denied. The representatives were rushed, dismissive, and unhelpful, offering no resolutiononly excuses.The worst part? We are in the middle of a triple-digit heatwave, and Select Home Warranty left an 85-year-old man to suffer without air conditioning in 100+ degree heat.After getting nowhere, my sister and I also calledsame result. They said we had to find a technician that would work with Select Home Warranty. I personally called nine **** companies in *****, **********, and not a single one would work with them. Why? Because Select Home Warranty is known for not paying their service providers on timeor at ****** here we are, nearly three weeks later, and they have done absolutely NOTHING for a senior citizen who paid in advance for coverage.This company is predatory, unethical, and completely useless when you need them most. They collect your money, then disappear when its time to deliver on their *********** NOT GET SELECT HOME WARRANTY. Save yourself the money, frustration, and neglect. Especially if you are elderly or helping care for someone who isthis company will leave you stranded.Shame on Select Home Warranty.