Complaints

This profile includes complaints for Sharp Electronics Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sharp Electronics Corp

  100 Paragon Dr Montvale, NJ 07645

• 

  Sharp Business Systems

  3110 Fairview Park Drive Suite 1170 Mosby, VA 22042

• 

  Sharp Business Systems

  22880 Glenn Dr Sterling, VA 20164

• 

  Sharp Electronics Corporation

  7694 E Brainerd Rd Chattanooga, TN 37421

• 

  Sharp Electronics Corp

  201 NE Park Plaza Dr Vancouver, WA 98684

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dishwasher and picked it up 8/2/24. I started contacting them on 8/9/24 that the racks would not roll in. They finally sent a technician who said it is not fixable because the frame is not square. The technician has said there is no visual damage and no way I would know it wasnt square, yet Sharp will do nothing because they said I accepted the unit and the warranty does not cover physical damage. There was no way for me to know it was damaged before it was in use! They refuse to even discuss it - just give the standard warranty does not cover physical damage and have no response to the fact that I had no way of knowing it was damaged during shipment!

  Business Response

  Date: 09/27/2024

  We apologize for the inconvenience, however, we did send a servicer out to evaluate the unit, who confirmed the frame is bent, which is not repairable. The customer has been advised that physical and concealed damage is not covered under warranty. If the unit was received like this, we would suggest reaching out to the place of purchase.

  Customer Answer

  Date: 09/27/2024

  
  Complaint: 22335270
  
  I am rejecting this response because:
  
  Saying that concealed damage is not covered is no different than the lemon law for cars. There is no possible way that I would have known there was any issue or damage. 
  
  Regards,
  
  ******* ******

  Business Response

  Date: 09/30/2024

  Unfortunately, if the unit was delivered like this, the place of purchase would need to assist as this is concealed damage. If this damage occurred after the unit was received, this would be physical damage and is not covered under warranty. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home with Sharp convection microwave SMD2499FS microwave. Within a few months, the appliance broke. It was under warranty and they repaired the item. I inquired about extended warranty and they provided the information. I thought I purchased the warranty, however, they do not have record of the purchase. Within a year, the same problem occurred. I asked to purchase an extended warranty and they do not allow it after the warranty has expired. This was an expensive purchase (2K) and lasted only a few months. Within a year, the same problem again.Customer service actually blocked my email so they can not receive messages from me regarding their sub standard product. Really disappointed in this product and the customer service blocking a customer!

  Business Response

  Date: 09/27/2024

  We apologize for the inconvenience but unfortunately, we are unable to offer an extended warranty on any appliance outside of the one-year manufacture warranty. The extended warranty must be purchased within the first year of owning the appliance. We have no record of the customer purchasing an extended warranty with SHARP. We do have record of the customers interaction inquiring about the extended warranty. If the customer has documentation this was purchased, the customer can provide this to us and we can update the record. If the customer has an extended warranty, repair must be coordinated through the extended warranty company. 

  The customer's email has also not been blocked, as customer service does not have this option

  Customer Answer

  Date: 09/27/2024

  
  Complaint: 22334900
  
  I am rejecting this response because: The customer service *** did indeed block my email - see below.  

  Delivery Status Notification (Failure)
  

  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  Mail Delivery Subsystem <******************************************>
  Tue, Sep 24, 2:49?PM (3 days ago)
  
  
  to me
  
  
  Message blocked
  Your message to ********************************************************** has been blocked. See technical details below for more information.
  The response from the remote server was:
  550 permanent failure for one or more recipients (**********************************************************:blocked)
  
  
  ---------- Forwarded message ----------
  From: ***** ****** <***************************>
  To: CRL <**********************************************************>
  Cc: 
  Bcc: 
  Date: Tue, 24 Sep 2024 14:48:55 -0700
  Subject: Re: Case Number: 9508672
  
  
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a Sharp Drawer style microwave oven that started sparking inside and is not repairable. I contacted Sharp in May of this year and was denied for any assistance with a replacement but was told I could appeal the claim which I did June 3. I was told I would have a resolution in 30 days. It is now September 23 and I have no resolution. I have contacted Sharp many times and get a response that I will have an answer soon. In the meantime I have a very expensive microwave that is a fire hazard and a hole in my cabinet specifically made for that style microwave. I bought the microwave based on the reputation of Sharp but have been drastically let down.

  Business Response

  Date: 10/04/2024

   In accordance with the terms the Settlement Agreement, Sharp provided Class Counsel with the claim and any supporting information provided by the claimant. Class Counsel has agreed with Sharp’s determination that the claimant has not established a right to benefits under the Settlement. As a result, the claim remains denied. Please be advised that this determination is final, and the reconsideration process for the claimant’s claim has now concluded.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buttons on the keypad for my Sharp Model: SMC1464HS microwave stopped working. Troubleshooting unsuccessful. I called for support and they're offering to replace it for $101.00. I told them to go pound sand and that this is the last Sharp product I'll ever purchase (that's a promise). I can't find the receipt, but manufacture date is September 2022 - 2 years ago to the month. I haven't had that machine long enough to have to replace it, and this just makes me think I'm a victim of planned obsolescence. I will accept repair or replacement, and it needs to happen NOW. Sharp's Case Number : ********

  Business Response

  Date: 09/06/2024

  We do apologize for the inconvenience caused, however, the unit has a one-year manufacture warranty. We can lower the prorate as a courtesy. 

  Customer Answer

  Date: 09/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Unacceptable, whatever the excuse. I should not have to replace an appliance that costly after less than two years of use. I've had cheaper microwaves that lasted MUCH LONGER than that.

  Looking on line, I get the impression that this is not an unusual issue with Sharp microwaves, and it's also interesting to me that their solution doesn't involve repair at all, replacing the membrane switch or control board, but that I should have to pay to replace the whole unit - which is out of the question, and seems awfully wasteful, I guess unless you can make bank off of those problems.

  If the product quality isn't good why would I buy another one, even for $101.00? The service I'm experiencing also precludes my buying ANY Sharp product in the future, ever, because that's my only power as a consumer, and because now I know what to expect when there's a problem. There may or may not be any proving that these things are built to fail shortly after the warranty runs out (it was manufactured in September 2022, I don't remember when I purchased it exactly, but that's less than 2 years that I must have had it), but, as a consumer, that will be my assumption going forward.

  If they had just taken care of it that would have meant something to me. Problems like this are an opportunity to build customer loyalty - that is always how I have viewed MY job whenever I was working in customer care. Some time in the late 1990s I fired three big banks in a row after being with all of them less than 2 months, one after another. After that I became a member of a credit union that I have been with ever since. Not two days ago I needed to call them for something and before I hung up I told the person on the other end that story and how much I have valued their excellent service for almost three decades now. I moved away a long time ago, and I should probably have a local account, but I love MY credit union. I can probably count on one hand the number of problems there have been in almost 30 years, and every single time I got a real person immediately and they addressed the problem immediately. So it means something. There are other companies I buy from religiously based on quality and especially service. What kind of service I get tells me a lot, and it's not about how nice and polite you are (which can just be insulting if I'm being blown off), but about how RESPONSIVE you are. If Sharp had just taken care of the problem I would know that I could rely on them and their products in the future, and I definitely have my brands that I look for first, because I know there won't be any issues like this.

  Again, consumer-citizens' only vote is where they put their money.

  As I was writing this response I got a call from Carlos at Sharp, who I rightly or wrongly cussed out by email yesterday while I was very angry, and he said they were prepared to offer me a lower price - and I cut him off before he could tell me a number because at this point the possibility of my spending one more red cent on a Sharp product is a ship that's already sailed off deep into the vanishing point. The fact that I have to sit here writing this makes it a foregone conclusion that I will never, ever do business with them again. On top of that I feel obligated to spend some time alerting other consumers to my experience, because, I promise, if I have to spend time and money and negative emotion on a problem like this, it won't be at no loss whatsoever to Sharp. They have an enemy in me now as a consumer. I don't forget it when I get good service, and I don't forget if someone ends up on my consumer blacklist, either - a list that's probably a lot shorter than one might imagine gong by this angry tirade, but I think spending with companies I like also prevents a lot of problems. I haven't flown the "friendly skies" since Dubya Bush was in office - and I've also seized any opportunity to talk them down to anyone who will listen ever since - because I FEEL LIKE I OWE THEM for the experience I had as a customer. I won't forget Sharp, either. The satisfaction I want at this point is pretty much just emotional.

  
  Regards,
  
  
  ***** ****** 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sharp Carousel microwave and this morning I heard it running. I am unable to get it to stop. I called their customer service and was asked for detailed information about it. I was then told that I have to send them a picture of the back of the microwave which I am not able to do. Im not certain of the date that I purchased it but it was manufactured in 2021. Im not asking for anything but a resolution to the problem.Their customer service representative was understanding but would take no further action without the picture.

  Business Response

  Date: 09/12/2024

  We apologize for the inconvenience. We will contact the customer to provide a prorated exchange offer. 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sharpe Microwave drawer in 2016. It caught on fire and was replaced by Sharpe in 2018 with Model No SMD2470AS and serial number 503355. The exact same thing has happened again. On Monday August 12th, I was reheating a hotdog when the microwave began to make a strange humming sound. It had some sparks even thought there was nothing metallic in the microwave. I opened it up and it smelled like an electrical fire and the hotdog had not heated at all. Later that day, I put a cup of water in the microwave to see if it would heat. Same thing happened, so I stopped trying to use it. I called Sharpe the following day (13th) and was told a repair man needed to look at it. I had their service provider come to my house on the 16th. I had to pay him $95 to look at the microwave. He took it apart and told me the magnetron had caught on fire (burn marks on interior of microwave documented in the photo). He said that because of this, the microwave is unsafe to repair. He told me to be expecting a phone call from Sharpe about replacing the unit. As of today, August 23rd, I had not heard from Sharpe so I called them. The individual told me that the unit needed to be repaired and not replaced. I do not want to repair the unit after the repair man told me he would NOT do that due to safety. This is also the second microwave that has had this same issue. I would like a new one that will not have the same issue happen again.

  Business Response

  Date: 08/27/2024

  We do apologize for any inconvenience caused. Based on the date provided, the unit is out of the manufacture warranty. We will contact the customer to discuss a prorated exchange. 

  Customer Answer

  Date: 08/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not yet received a call about pro-rating an exchange.  Once I have received their offer, I am happy to update.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ********* *****

  Business Response

  Date: 09/06/2024

  The customer accepted the exchange on 8/28/2024 where she was advised the new unit would arrive within 7-10 business days. The new unit is currently in transit. The ****** ******** ****** is ********** 

  Customer Answer

  Date: 09/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Sharp agreed to provide me with a new microwave for seven hundred dollars.
  
  
  
  Regards,
  
  
  
  ********* *****

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to find a ***air service to come and ***air my Sharp microwave drawer. Upon calling Sharp ***** I am talking to people I have extreme difficulty understanding due to lagage barriers and the phone connection is terrible. I have asked to be transferred to another ***resentative on multiple occasions with the same problem occurring. They have had to email me info factory authorized ***air info due to the fact that I couldnt understand them.One of the dealers sent to me was no longer in business. One never called me back and one did call to say he had hesitation to come to my home due to the fact that his experience is when he calls a diagnostic person for support when at the customers house, the ********************** *** is not familiar with the appliance. Also, he mentioned he is not getting compensated by Sharp after going through their requirements to be factory authorized. My Sharp microwave drawer was purchased in 2022 so it is not at the age that it should not be operating correctly.

  Business Response

  Date: 08/27/2024

  We do apologize for the inconvenience caused. Unfortunately, based on the date provided, the unit is out of the manufacture warranty. The customer was provided with several servicers. If the provided servicers cannot assist, the customer can locate a local servicer via Yelp or Yellow Pages.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchase Sharp Xl-B512 Dec14,2023 Came with no Instructions manual or any papers at all. The ** would play a few cds, then turn off . The remote had most of the controls in it,. with out any intructions. IF you push the number 7, on the remote, the number 8 would come up. I tried two times , to get help from sharp by calling ************. They said they send a new one with instructions. It been weeks now, and I have heard from them.

  Business Response

  Date: 08/13/2024

  We do apologize for the inconvenience; however, this model is a ****** supported model. The customer will need to contact ****** for assistance or an update on the replacement. 

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/22 spoke with **** - fraudulently authorized card without getting permission. He refused to get a supervisor when asked, he said there were no supervisors and that he was the only one to handle it. 7/22 called back and spoke with ***** to submit formal complaint. He said he submitted to have a supervisor call back. Refused to refund or stop product from shipping. 7/23 did not get call back from supervisor Spoke with agent that documented complaint and said its being escalated but could not describe escalation process when asked. We were also told we have to wait for appliance to ship and refuse shipment once delivered and will have to wait for refund once its been shipped back to them. Even though on the original call on 7/22 my husband did not give authorization for charge and did not want the product it was still processed to ship. As of today there has been no attempt to resolve this matter quickly or to even acknowledge that what the agent did was wrong. We have been treated very poorly by customer service like we are the ones in the wrong. There was no tone of understanding or urgency to resolve the matter. Also just to note we are within the one year warranty so on top of the charge not being authorized we should never have been charged at all based upon the terms of the warranty. We were charged $102.99 on 7/22/23 We purchased original product sept 23, 2023 and the warranty is still valid til sept 23,2024.

  Business Response

  Date: 07/24/2024

  We apologize for the experience, however, once orders have shipped, we cannot stop the order. Based on the date of manufacture, the unit is outside of the one-year manufacture warranty, hence why we offered a new unit at a prorated charge of $102.99. The agent made the offer and explained the process, which was accepted by the customer's husband who provided the credit card information. As stated, once the orders are shipped, we cannot stop them. The order will need to be returned to us and we can issue a full refund. The ***** tracking number is ************. The shipment can be refused, or we can supply a label to the customer to return it. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SHARP Liquid Crystal TV
  Model # : LC-48LE653U
  Serial # * *********** ——————————————————
  Product Issue(s):
  TV showing double images.
  TV is able to power on but no image shows and screen remains dark.
  ———————————————————-
  
  3 separate phone calls and 1 email have been placed.
  
  Basic troubleshooting offered. Poor customer service.
  
  case # *****
  
  new case # *****.
  
  I speak with Hannah (SHARP representative) - She offers what she describes as basic troubleshooting. Which consists of turning off the TV, pressing a combination of two buttons for 5 seconds followed by another two button combination for five more seconds. We do this twice. The TV doesn’t respond and there’s no other troubleshooting that can be offered. I could’ve found this on You Tube. Hannah proceeds to offer me info to an Authorized Service Provider that I would have to take more time out of my schedule to bring this unit to for a diagnostic that I would have to bear the cost of. I ask Hannah if a technician could be dispatched to troubleshoot to TV in person and she tells me that not possible because the TV is more than 1 year old and out of warranty. No other alternative is offered, no other level of troubleshooting is shared or discussed. Just the most basic, low level assistance.
  
  I ask Hannah to transfer me to a manager. Someone, who I was hoping could provide another level of assistance. I speak with Jose. Unfortunately, Jose provided more of the same basic, low level assistance. According to Jose, he was the person in charge, the final decision maker and that the troubleshooting offered was the brainchild of the engineers and developers of the TV and would resolve any issues. Clearly, that was not the case.
  
  Thank you

  Business Response

  Date: 07/11/2024

  We do apologize for the inconvenience caused, however, there is limited troubleshooting we can perform over the phone. Based on the age of the unit, the unit is out of warranty so unfortunately, if troubleshooting does not resolve the issue, we must refer the customer to a local servicer for assistance. 

  Customer Answer

  Date: 07/12/2024

  
  Complaint: 21875588
  
  I am rejecting this response because: it is unsatisfactory.

  a) SHARP has no idea the age of the unit. Only that it is beyond the 1 year warranty.

  b) SHARP made no attempt to determine the cause of the issue.

  c) SHARP is hiding behind the expired warranty.

  d) SHARP used defective or poor quality parts.

  e) There are hundreds of parts to make the tv operate and SHARP has one generic troubleshooting suggestion.

  f) The worst customer service ever encountered. I will continue to write until resolved. 

  Regards,
  
  *******************************

  Business Response

  Date: 07/26/2024

  The last sale date of this model is from 2015 so the unit is well out of warranty meaning we would not cover service. We will contact the customer once more to attempt at troubleshooting the unit. 

  Customer Answer

  Date: 08/01/2024

  
  Complaint: 21875588
  
  I am rejecting this response because:
  
  I contacted SHARP today (Aug 1 2024) for the additional troubleshooting that they offered and it was THE EXACT SAME. No difference. Nothing new. 
  

  Walking away disappointed, frustrated with the amount of time was wasted and lack of effort and consideration from SHARP. Another corporation hiding behind a bogus 1 year warranty and not taking care of their customer.  

  Regards,
  
  **************************;

  Business Response

  Date: 08/15/2024

  The customer can send a copy of the receipt to ******************************* to validate the unit was purchased within the last year and we will be more than happy to assist per the one-year manufacture warranty. Since troubleshooting was unsuccessful unfortunately, the customer will need to contact a local servicer for assistance with repairing the unit.