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Business Profile

Newspaper

Gannett Newspaper Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Gannett Newspaper Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gannett Newspaper Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not know what the Gannette Newspaper is, but I just discovered that I have been being charged $9.99 per month for roughly nine months. After searching the company's name, articles pertaining to misleading customers and charging unjustified, monthly fees immediately emerged. It turns out that there is or was a class action lawsuit in New Jersey encompassed by complaints similar to the nature of mine. I have attempted to call various numbers to immediately cancel this mystery "subscription," but I have been entirely unsuccessful in reaching this company. I do not know what to do, but it looks like I am just one of several individuals who is experiencing this problem.

      Business Response

      Date: 05/06/2024

      May 6, 2024

      *****************************
      286 ******* ST
      **********************
      Daytime Phone: **************
      E-mail: *****************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ***************************** and his eNewspaper subscription to the **************Review, account #*********. Per **************************** request, the account will stop on 5/8/2024: billing and access will cease on this date. On 11/1/2022, ************************ signed up for the publication through our website for the promotional offer of $1 for 6 months converting to $9.99 on 5/1/2023. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    • Initial Complaint

      Date:05/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mystery $19.99 bank charge with NO recourse for refund or cancelation!

      Business Response

      Date: 05/14/2024

      The Ventura County Star regrets this customer's poor experience.  Upon review we found a digital subscription under this customer's name which was started through our website.  We have processed a cancellation of this subscription account.  We attempted to reach this customer to discuss this matter and ensure it is resolved to their satisfaction.  We left voicemails and emailed the customer, providing direct contact information in case further assistance is required.

    • Initial Complaint

      Date:04/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recurring charges of $14.99 monthly to my debit account since *******. Thank goodness I happened to see one of the charges that was pending today. I reported my card and called the bank to have these charges disputed, but they will only act on charges made within the last 60 days. So I'm out $14.99 for ******* and February. I've never even heard of this business.

      Business Response

      Date: 05/01/2024

      05/01/2024

      ***********************
      467 E *****
      ******************
      Daytime Phone: **************
      E-mail: ***************************

      Complaint #********

      ***********************/***************************

      Please accept this as confirmation we have received a complaint from your offices regarding ***********************/*************************** and her eNewspaper subscription to the Columbus Dispatch, account #*********. The account was located by the phone number provided. On 7/27/2023, **************** signed up on our website for a promotional offer of $1 for 6 months converting to $14.99 on 1/27/2024 with the email address *********************** The subscription has never been canceled so the amounts charged are owed. We will cancel the subscription as of the expiration date of 5/27/2024; all charges and access will cease on that date.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been billed by a company listed as ******* Newspaper for the last 3 months. I have tried to call this company and they continue to tell me they have no records of me or any of my information. I have not subscribed to this company for anything and want to stop being charged but have had no luck with getting it to stop. The charges so far have been for $14.99 on Feb 29, $14.99 on March 29, and $14.99 on April 29. My main goal is to get this to stop so I am not continuing to pay for something I dont want. Please help.

      Business Response

      Date: 05/02/2024

      May 2, 2024

      *******************************
      **********************************************************************************
      Daytime Phone: **************
      E-mail: *************************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ******************************* and an eNewspaper subscription to the Columbia Daily Tribune. Per ***************************** request, the account under the name of *******************************, account #********** has been canceled as of 5/3/2024 as they have moved.  ************************ signed up on our website on 8/29/2023 for our promotion of $1 for 6 months converting to $14.99 on 2/29/2024 with the email address of  ****************. The account could not be located when ************************* contacted us because the information that was being provided was for her account and not for her husbands. There will have a refund back to the credit card used in the amount of $12.99.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term unless the customer is deceased or has moved away.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    • Initial Complaint

      Date:04/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit card charge of $59.00 that I did not authorize to Gannett Newspaper. I called customer service who confirmed I do not have an active account and when I questioned about the charge I was hung up on. I will be disputing this charge with my credit card company.

      Business Response

      Date: 04/29/2024

      April 29, 2024

      ***************************
      ************************
      *******, IN 47460
      Daytime Phone: *********
      E-mail: ******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ***************************/***************************** and her eNewspaper subscription to the ******* Evening World Per ************ request the account will stop on her paid-through date of 04/09/25; billing and access will cease on this date.

      We have reviewed **************** digital subscription account# ********* and it appears to have been started through our website on 04/0/22 on a promotional offer of $39.00 for the year increasing to $59.00 a year after. ************ has had an active account *********. Payment dates are 03/31/22, 04/14/23 and 04/08/24. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

      Customer Answer

      Date: 04/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:04/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning I discovered a charge on my bank account for $14.99, an ACH withdrawal for GCI NEWSPRE-OH. TYPE: NEWSPAPER. ********** CO: GCI NEWSPRS-OH ACH Trace Number: ***************. I had to look up this company on ****** as I have never heard of it before and surely never signed up for anything. I see that there are numerous similar complaints. I am demanding a full refund and a guarantee to never be fraudulenty charged again. Thank you.

      Business Response

      Date: 04/26/2024

      April 26, 2024

      ************

      , MI 49735
      Daytime Phone: **************
      E-mail: ********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************ and his eNewspaper subscription to the ************* Review. Mr. ***** signed up for a digital subscription on our website 09/22/23 for a promotional offer of $1.00 for 6 months then converting to $14.99 per month. Per Mr. ******* request the account will stop on his paid-through date of 05/22/24; billing and access will cease on this date.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    • Initial Complaint

      Date:04/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just discovered a charge to my bank account for $19.99 for Gannett Newspaper that I don't know where it came from. I received no notice of any sort for this debt being deducted from my account. I would like this possible subscription cancelled. Thank you, ****** ******

      Business Response

      Date: 04/23/2024

      April 23, 2024

      ****** ******
      **** ******* **
      ***** ** *****
      ******* ****** ***** ********
      ******* *******************


      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ****** ****** and her eNewspaper subscription to the Erie Times News. Per ****** ******'s request the account will stop on her paid-through date of 05/14/24; billing and access will cease on this date. We have reviewed *** ******** account *********** was started on our website on 10/13/23 on a promotional offer of $1.00 for 6 months renewing at $19.99 per month.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

      Customer Answer

      Date: 04/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,



      ****** ******

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently I was charged the 1st time in September 2023 of $1.00, beginning in March 24 and April 24 I have began being charged $19.99. I have no idea who you are or what I am subscribed to. I would like a refund!!

      Business Response

      Date: 04/19/2024

      April 19th, 2024

      *****************************

      , ** 30906
      Daytime Phone: **************
      E-mail: **************************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ***************************** and a eNewspaper subscription to the ****************** After reviewing the account we see it is registered to ***************************** account number **********. The account was set up and purchased through our website. The account will stop on their paid-through date of 05/15/24; billing and access will cease on this date.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was just charged $11.99 by GCI NEWSPRS-FL and I never sub scribed to this

      Business Response

      Date: 04/15/2024

      April 15, 2024

      *************************
      *****************************************************
      ******************
      Daytime Phone: **************
      E-mail: ******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************************* and his eNewspaper subscription to the Lakeland Ledger. Per ************************ request the account will stop on his paid-through date of 05/06/24; billing and access will cease on this date.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current subscription term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $11.99 charged on 2/8/24, $11.99 charged on 3/7/24, and $11.99 charged on 4/4/24. I have no knowledge of this obligation nor do I now or have I requested or utilized any goods or services offered by this entity. I'm requesting that these charges be discontinued immediately and permanently.

      Business Response

      Date: 04/24/2024

      April 24, 2024

      ***********************
      ***********************************************************************************
      Daytime Phone: **************
      E-mail: **********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ***********************. We have tried to reach ************** by email and by phone. An email was sent to the email address on the complaint on 4/11/2024 @ 3:34 pm and we have made 2 attempts to reach  ************** by phone. Both times there was no answer and the mailbox was full so no messages could be left. We need to collect some information on the payments to track down what account they are originating from so that we can get this resolved as none of the searches with the provided information are locating an account.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist Team Lead

    Gannett Newspaper Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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