Business Profile

Telecommunications

IDT Corporation

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Complaints

This profile includes complaints for IDT Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have been holding my money and have never realeased it to the recipient. It has been more than 4 days and i was told i need to fo through verification department which i did and till this day the money still on hold.
Business Response
Date: 05/29/2025
Hello Mozart,
Thank you for getting in touch with us about this matter. We apologise that your transaction took longer than you expected. When a transaction is sent on a Sunday there may be delays due to operating hour limitations.
We can see that all of your transactions have been successfully completed.
We are always working to streamline our processes and we hope to continue serving you.
If we may assist you further, please email us at ***************************************************************
Kind regards
******
Initial Complaint
Date:05/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Timeline of Events:
On March 8, 2025, I discovered an unauthorized $10 charge on my credit card from BOSS REVOLUTION, despite not having used their service since December 2024. At that time, I had a balance of $6.89 remaining in my calling account.
First Incident:
I contacted BOSS REVOLUTION about the March charge. Their response stated:

The auto-renew for "Toll Based DTC Plan" was cancelled
Their policy only allows refunds within 3 days of purchase
They claimed the plan was now cancelled as of March 17, 2025

Second Incident:
On May 8, 2025, BOSS REVOLUTION charged my card another $10. When I demanded a refund, they:

Only refunded my existing $6.89 balance from December
Claimed I had subscribed to a "Saving Pass Per Minute Plan" costing $5, which was deducted from the $10 charge
Failed to explain the remaining $5 balance

My Complaint:

I never authorized these charges or subscribed to any plan
I have not used their service since December 2024
Despite claiming to cancel my plan in March, they charged me again in May
They've only refunded my existing balance, not the unauthorized charges
They've failed to account for the full amount charged to my card

I am requesting a full refund of all unauthorized charges ($20 total) and immediate termination of any alleged subscriptions associated with my account.
Business Response
Date: 05/14/2025
Hello *************
Thank you for reaching out and sharing these details. We understand your concerns and appreciate your patience while we looked into your account.
In 2025, we found two $10 transactions on your account. A refund of $6.99 was issued on May 8, 2025, and today, we've processed two additional refunds—one for $3.11 and another for $10. These refunds cover the full $20 in charges you mentioned.
We apologize for any confusion or inconvenience caused by the charges or plan renewals. Please be assured that all active subscriptions have now been cancelled, and no further charges will be made to your card.
If you need any additional help or have further questions, feel free to reach out to us at ************************.
Thank you for giving us the opportunity to resolve this.
BOSS Revolution Team
Customer Answer
Date: 05/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

************ ********
Initial Complaint
Date:04/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had landline service with IDT several years. I terminated it on 8/13/2024 because I was getting 20 telemarking calls a day and could not stop them. I was told I had a credit $11.91. I requested a refund check. I was told I would receive it in ***** days. I called again on 2/28/2025. I was told the check was lost in the mail. They said they would send another refund check. I waited another 60 days, and no check was received. That is my money, and I want it.
Business Response
Date: 05/08/2025
Hello *******,
Thank you for bringing this matter to our attention.
We have thoroughly reviewed your account and confirmed that the refund check (#*******) for $11.91 was cashed on February 3, 2025.
We understand your concerns and recommend reviewing your records or contacting your bank if you believe there has been an error.
Please let us know if theres anything further we can clarify on our end.
We appreciate the opportunity to address this matter.
Kind regards
******
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/17/2025, at 1041 ET, I bought MTN credit of $10 to my wife in ***** onto her number *************. Confirmation number for that transaction is *******************. When she did not receive the credit, I contacted BOSS Revolution, (IDT) and they gave me a case number ******* as they investigate the case. I followed up and they gave me 2 reference numbers, from *** after their investigation ********* and *****************. My wife went to *** office with these 2 reference numbers but *** claimed they did not find them in their system. I have contacted *** several times, even with the Investigated team. *** investigation team finally told me, they never received any transaction from IDT after checking in their system, so I should contact Boss Revolution, IDT to solve the situation. As at now, my wife has not received any MTN credit because Boss Revolution, took the money but never bought the credit from *** to credit my wife. All attempts to get this resolved with Boss Revolution, IDT has proved futile. They have told me, there is nothing else they can do, they cannot refund my money to me. I have been their customer for more than 5 years and they want me to loose this $10. They have taken my money without achieving the fruitful result.
Business Response
Date: 04/22/2025
Hello *******,
Thank you for your patience while we escalated your case to the relevant team.
Weve been informed that the team has been in contact with you and has addressed all your inquiries regarding Billing, Set Up, and Sales. We're also pleased to hear that you expressed your appreciation for their efforts in resolving the matter.
Should you need any further assistance, please dont hesitate to reach out to ***************************************************************.
We look forward to this matter being marked as resolved.
Kind regards,
******
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my disappointment and frustration with the service I received from Boss Revolution regarding a top-up recharge purchase I made on November 4, 2024. Despite my repeated attempts to resolve the issue, I experienced a series of unsatisfactory interactions with the customer service team.The issue began when the recipient of the top-up recharge did not receive the credit, despite my successful payment through the Boss Revolution app. After multiple contacts with the customer service team, I was advised to wait, then to contact *********, which I did. ********* confirmed that they never received the top-up recharge.I reported this information back to Boss Revolution and was assured that I would receive a refund. However, this refund never materialized. When I disputed the transaction with my bank, they investigated and found in my favor, crediting my account with the disputed amount.Regrettably, Boss Revolution subsequently closed my account, citing the disputed amount as the reason. When I contacted the customer service team to resolve the matter, I was told that I would need to pay the disputed amount to have my account reinstated. I explained the situation, but my concerns were dismissed, and I was hung up on.Despite my repeated requests for escalation, I have yet to receive a satisfactory response or resolution from Boss Revolution. The customer service I received throughout this ordeal has been subpar, and I hope that you will take immediate action to address this matter and provide a suitable resolution.
Business Response
Date: 03/17/2025
Hello ******,
We are sorry to hear about this issue you experienced.
We have investigated this matter and have found that the transaction failed and that the funds were refunded. We have reactivated your BOSS Revolution account and added $5 as a gesture of good will.
If we may assist you further, please let us know.
Kind regards
******
Customer Answer
Date: 03/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:01/14/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in April/May 2024 we notified Net2phone our intention to cancel our contract. We diligently responded to their communication and returned the equipment accordingly. We were never notified of any issues with our return and have it in writing that we were being credited the $2000 on the last invoice they generated. Last week on January 9, 2025 we received a collection notice from Oxygen for the exact amount we have an invoice for which says do not pay on it. We have reached out to Net2phone who continually refers us to the collection agency. This was never credited to us as stated in their email. We have attempted to resolve this with them to no avail. Our resolution is for them to notify the credit agency of their error.
Business Response
Date: 01/22/2025
Hello ******,
Thank you for your patience while we escalated and worked on this case.
As discussed, due to the age of the equipment, we’ve credited your account to bring the balance to zero.
We’re so glad we could assist and make this right for you. If there’s anything else you need, feel free to reach out.
Please be kind enough to mark your complaint as Resolved with the BBB.
Kind regards
Galina
Customer Answer
Date: 01/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

We were contacted by Mr. Mark S. on January 21, 2025 from the Net2phone customer success/service area. He has credited us as requested and was quite diligent in his review of our issue with the outstanding balance. He stated that he agreed it should not have gotten to this point and that we were not responsible for the invoice balance. He also stated that we now have a zero balance with Net2phone and are being credited accordingly. His time, effort, and professionalism were greatly appreciated.

Regards,

****** ******* **
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boss Revolution is a company that provides long distance telephone service. I deposited $29.25 to use it whenever I needed. And they won't let me get it back. I didn't use it anymore!. AM spoke with the company and they tall me not return my money!, l need your support please ??.
Business Response
Date: 11/28/2024
Hello ***,
Thank you for reaching out to ***
We were unable to process the refund because there is no payment card linked to the account. To assist you further, could you please provide the details of the payment card we can process the refund to?
We look forward to your response so we can resolve this promptly.
Kind regards,
******

Customer Answer
Date: 11/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** De La ****
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is cheating customers by doing auto regarded with customers permission, I ask for refund of $5 which they refused, they also refused to connect me to their legal sept to settle this and told me to challenge then in court, I warned them that it will be expensive to the company but they didn't care, I asked them to credit my account for $5, they refused
Business Response
Date: 11/18/2024
Hello ******,
We would like to get further information from you about this matter. Please email ******************************** with the exact details for the transaction you would like a refund for. The Auto Recharge feature was disabled when you contacted our support team and requested it to be turned off on November 13 2024.
We look forward to hearing back from you.
Kind regards
******
Initial Complaint
Date:08/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently attempted to make a transaction with a beneficiary who was out of town. However, I have not been able to get in touch with the beneficiary and would like to cancel the transaction. I kindly request a refund to be issued to my debit card. Thank you for your attention to this matter.
Business Response
Date: 08/08/2024
Hello ****,
I hope this message finds you well.
We're sorry to hear that you felt the need to escalate your concern through the BBB, and we apologize for any inconvenience you've experienced.
Our team has been actively trying to assist you with the issue at hand. As explained previously, the in-country payer requires specific details about the beneficiarysuch as their full name, date of birth, and place of birthbefore they can cancel the transaction. Unfortunately, this requirement is set by government regulations.
We have attempted to contact you multiple times via phone and have sent emails outlining the information needed. We made another attempt to reach you today (08/08/2024) and have followed up with an email providing the same details.
Our compliance team has confirmed that they were finally able to speak with you, but without the requested information, the payer is unable to proceed with canceling or releasing the transaction.
We understand this situation may be frustrating, and we are here to help. If there's anything more we can do to assist, please feel free to reach out to us.
Thank you for your understanding and cooperation.
Best regards,
******
Customer Answer
Date: 08/08/2024

Complaint: 22089691

I am rejecting this response because: I canceled the transaction, and though the name is already there, it did not ask me for the date and place of birth when I sent it. It did not specifically mention in a clear statement that I needed that information when I sent the money. In short, please refund my money.

Regards,

*****************
Business Response
Date: 08/08/2024
Hello ****,
Thank you for reaching out to us and sharing your concerns. We understand your frustration regarding the additional information required for the cancellation of your transaction, and we apologize for any confusion or inconvenience this may have caused.
When you initially set up the transaction, the system didnt prompt for the date and place of birth as these requirements are specific to the in-country payer's regulations for cancellation. Unfortunately, we are required to comply with these regulations to process any refunds or cancellations.
We acknowledge that this was not clearly communicated at the outset, and we sincerely apologize for any oversight. Our team has been actively trying to assist you by requesting the necessary information needed for the refund process.
To move forward, we recommend providing the required information, as it is essential for processing the cancellation and refund. This is a standard procedure dictated by local regulations, which we must follow.
Please let us know if you are willing to provide the required details so we can proceed swiftly with your request. If there are any other ways we can assist you or if you have further questions, feel free to reach out to us directly.
Thank you for your understanding and patience in this matter.
Best regards,
******
Customer Answer
Date: 08/09/2024

Complaint: 22089691

I am rejecting this response because: I canceled the transaction, as mentioned previously. Even though the recipient's name was entered, the system did not prompt me to provide the date and place of birth when I sent the money. There was no clear indication that this information was required at the time of the transaction. In summary, please refund my money. I canceled a previous transaction without incident; you can verify this in my transaction history.

Regards,

*****************
Business Response
Date: 08/09/2024
Hello ****,
Thank you for your continued communication with us and sharing your concerns.
We understand your frustration, and apologize for any confusion regarding the requirements for transaction cancellation.
The current transaction is subject to regulatory requirements set by the in-country payer, which mandate the collection of the beneficiarys date and place of birth for refunds and cancellations. These requirements are outlined in our Terms and Conditions (Specific Payer Terms Clause 4 4.9), which you were prompted to review when you first joined BOSS Money. We strive to ensure that all users are informed of the regulatory obligations we must adhere to.
To move forward with your refund request, we kindly ask you to provide the required beneficiary details. This compliance step is necessary for processing the cancellation and ensuring that the funds are safely returned to you.
We genuinely value your trust and are committed to resolving this issue for you. Please let us know if youre willing to provide the requested details so we can expedite the refund process.
Thank you for your understanding and cooperation. If you have any questions or require further assistance, please feel free to reach out to us.
Best regards,
******
Customer Answer
Date: 08/09/2024

Complaint: 22089691

I am rejecting this response because: I canceled the transaction, as mentioned previously. Even though the recipient's name was entered, the system did not prompt me to provide the date and place of birth when I sent the money. There was no clear indication that this information was required at the time of the transaction. In summary, please refund my money. I canceled a previous transaction without incident; you can verify this in my transaction history.

Regards,

*****************
Business Response
Date: 08/13/2024
Hello ****,
Thank you for reaching out to us and sharing your concerns again. We apologize for any inconvenience you may have experienced during this process.
We understand your frustration regarding the requirements for transaction cancellation. The regulations set by the in-country payer require the collection of the beneficiary's date and place of birth for any refunds or cancellations. These details are part of the compliance measures outlined in our Terms and Conditions, which are presented to all users upon joining BOSS Money.
We are sorry that you feel this information was not sufficiently communicated during your transaction.
To proceed with your refund request, we must obtain the necessary beneficiary details. This compliance measure ensures the secure return of your funds.
We appreciate your trust and are committed to resolving this matter. Please provide the required details at your earliest convenience so we can expedite the refund process.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
******
Customer Answer
Date: 08/13/2024

Complaint: 22089691

I am rejecting this response because: I canceled the transaction, and though the name is already there, it did not ask me for the date and place of birth when I sent it. It did not specifically mention in a clear statement that I needed that information when I sent the money. In short, please refund my money.

Regards,

*****************
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/1/24 8 charges were made to IDT ********** call Newark, ranging from $4 to $11 then on 7/2 An attempt was made for $100 that was blocked by the bank on our debit card. Our debit card has never bin used but once in the past 4 months to withdraw cash from the *** at our local bank. How did anyone get our info and why does IDT Boss have so many fraud claims involving this company?
Business Response
Date: 08/02/2024
Hello *****,
We are sorry to read that your payment card has been compromised and possibly used to purchase our services. Payment card cloning is a massive global issue and not related solely to our business but all businesses worldwide. Bring this to our attention helps us to combat fraud quickly, unfortunately it does not eradicate it as fraudsters use extremely complex and intelligent methods to defraud not just the card owner but the businesses they use the cloned cards with, and it constantly evolves.
We will forward your complaint to the fraud department who will contact you for further information and work with you to resolve this matter quickly.
Kind regards
******

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IDT Corporation is NOT a BBB Accredited Business.