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Business Profile

Telecommunications

IDT Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for IDT Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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IDT Corporation has 6 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did 5 international money transfers through BOSSROVOLUTION app yesterday, respectfully for: ****** USD; ****** USD; ****** USD; ****** USD; ***** USD for a total amount of ******** USD. However none of the transfers have been properly delivered yet and it has been more than 14 hours with no update at all. In addition to that , I've been on hold for more than 2hours no representative is available to explain me the situation or provide any update, I sent 2 emails with all the transfers' details with all the reference number of each of the transfer; I didn't even received any acknowledgement receipt. I just need my money to be refunded back to account the transfers were initiated from, and don't think this kind business dealings should be acceptable. These are the transfer references number: **************; **************; **************; **************; 10202332633113.Please i need a resolution asap with my money.

      Business Response

      Date: 04/03/2024

      Hello Herve,

      Thank you for your patience while we investigated your complaint. All five transactions updated on Saturday (3/23) and Sunday (3/24) and unfortunately they all failed due to in-country communication issues affecting bank operations. Last month, an undersea cable became cut, and affected internet and other communications across the continent of Africa. Various companies across Africa have adjusted to reroute communications, etc, and this had resulted in communication jams and operational issues. Fortunately, most of this is behind us, but we still see some banks, like the one your attempted to send to with delays. As of Saturday 3/23 and Sunday 3/24, as we got the updates, we updated your transactions to Cancelled and we immediately issued refunds, which process through your payment card network, and can take 2 to 5 business days to reflect with your payment card company.
      At this time, you five orders failed in Africa due to the continental communication issues caused by the severed undersea communication cable, and refunds have been issued.

      If we may assist you further, please let us know.

      Regards

      ******

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 21356390

      I am rejecting this response because:
      I do not understand the eligibility criteria they are talking about, I filled every information accordingly. I want their explanation regarding the eligibility.


      Regards,

      *****************************

      Business Response

      Date: 02/29/2024

      Hi ******,

      Regarding your complaint, our verification team conducts checks to ensure the suitability of individuals to use our services. Regrettably, they have determined that you do not meet the eligibility criteria. We apologize for any inconvenience this may cause and recommend utilizing our services at one of our numerous stores that offer BOSS Money Transfer.

      Regards

      ******

      Business Response

      Date: 03/05/2024

      Hello ******,

      Thank you for your response. We are sorry that you rejected our previous response. 

      The decision to mark your account as non eligible for services is never taken lightly. We are not provided with the reasons for these actions and so refer you to our Terms and Conditions Clause 6. General Terms for ALL Services for further information.

      Once again, we apologise for any inconvenience caused.

      Regards

      ******

    • Initial Complaint

      Date:01/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inability for resolution of Fax to ATA line despite multiple calls and tickets being created. Extremely unresponsive customer support, taking 3-7 days per communication for response, resulting in a prolonged malfunction of our business fax line, which is an essential route of communication. This has been ongoing for more than a month.When wanting to cancel services due to the above problems, cancellation fee was requested for $677.87, and refused to waive the penalty, even though the cancellation was due to the fault of the service provider and not due to change of heart.When requested reason for not waiving the cancellation fee, only a generic answer of "request has been refused" was given by email. The customer support for cancellations only operates by emails, and there is no way of reaching a person to discuss this issue.Multiple days and emails were exhausted trying to resolve this issue, but the business is not willing to cooperate, and has built a system where canceling the service is extremely difficult, and completely unwilling to resolve the issue.There have also been previous billing errors, that charged us $500 extra, that took multiple emails and calls to correct, and was told to be credited back in the future, but have not been verified.Therefore, outside arbitration is requested.

      Business Response

      Date: 01/30/2024

      Hi Min,

      Thank you for bringing this to our attention.

      We believe that this matter has been addressed with you and is now resolved.

      Would you be kind enough to inform the BBB of the resolution and if we may assist you with anything further, please let us know.

      Regards

      ******

       

       

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** the supervisor of disputes refused to acknowledge the fact that the sent me and letter stating my card was to be mailed on 12/20/23 with no further instructions. I find out on 1/2/2024 the card was never sent out. One 12/7/2024 i spoke to *********** and he informed me my card still was not shipped even though they sent a letter stating my card will be sent 12/20/23. The company is refusing to expedite my card and *********** is very unprofessional.

      Business Response

      Date: 01/15/2024

      We cannot locate this as a customer of ours.
      We will require their registered telephone number and the Line of business they are referring to. 
      If they do not provide this detail, then they are not our customer.

      Business Response

      Date: 01/17/2024

      Hi,
      Its ok we located them as an ************ customer,
      Thank you.

    IDT Corporation is NOT a BBB Accredited Business.

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