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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Complaints Summary

    • 796 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to change my nj ezpass account to manual replenishment.

      I was unable to delete my credit card on-line nor could I change my account to manual replenishment.

      I tried calling them but its at least a 40 minute wait to speak to a customer service representative.

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint after more than a year of trying to resolve this matter directly with E-ZPass, without success. I have been a longtime E-ZPass customer, with valid and active tags assigned to all three of my vehicles. Despite this, I continue to be charged the regular toll rate as if I do not have an E-ZPass tag.

      On my monthly statements, I’ve noticed that sometimes the tolls are charged to my license plate number instead of the E-ZPass tag number—this is unacceptable. Each of my vehicles has the E-ZPass tag properly mounted on the front windshield, clearly visible. Cameras at every toll location can verify this.

      This issue has led to me being overcharged repeatedly at locations including, but not limited to, tolls in Queens, the Henry Hudson Bridge, and the George Washington Bridge. When I previously contacted E-ZPass, they only reviewed and adjusted charges from the last two months, even though I explained that this has been going on for over a year.

      I am requesting the following:
      1. A full review of all toll transactions over the past 12+ months.
      2. A refund for any tolls that were charged at the full rate instead of the discounted E-ZPass rate due to the tag number not being recorded.
      3. Assurance that moving forward, all tolls will be properly linked to my tag number, not my license plate.

      It is concerning that this is happening to many customers who may not closely examine their statements. E-ZPass needs to take responsibility and fix these system or processing errors.

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a NY E-ZPass customer with an active, funded account. Despite this, NJ E-ZPass has issued over $4,000 in fines and toll violations, including dates in June 2025 when tolls were clearly paid through my account.

      I previously mailed a certified letter and submitted an online dispute (Section C), with no response. I contacted customer service multiple times and was placed on hold for hours. I was promised a call back from a supervisor that never happened.

      Now I’ve received a legal letter warning of registration suspension, and more fines keep arriving even though my tolls are being processed and paid. My account is deducted regularly and is set up for automatic replenishment.

      This is a system failure on NJ E-ZPass’s end, not mine. I am seeking immediate removal of all fines and proper rebilling through my active account.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a fine from NJ Ezpass. I have a EZPass account with the Port Authority of NY & NJ for about 35 years. Recently while traveling on the Atlantic City Express Way I was fined for not paying the toll. I have used my ez-passs a hundred times without a problem at this exact toll so I really can't understand why I can't get this resolved without a fine. I have always been in good standing and my account auto replenishes so I am never out of money in the account.

      I have tried calling NJ EZPass to discuss the matter but each time I can I am given a message that states they are having phone trouble and the wait time exceeds 40 minutes. I have tried calling several times even waiting on hold for 2 hours without getting an answer.

      I submitted a dispute but my dispute is rejected and I still can't speak with any representative about the violation. I feel like this is a deliberate act on the part of NJ E-zpass to collect a fine.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an EZ Pass account with a CC on file for auto replenishment with a set amount that I established. Without my knowledge or consent, EZ Pass decided to change the amount and charge my CC accordingly.

      That is unethical and illegal. Companies can not charge anything other than the agreed upon amount.

      I sent EZ Pass a fax this morning detailing the issue. I want my account to reflect the replenishment amount I established and not what they decided to increase it to.

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to get new transponders. Was on hold for 1Hour! Finally someone answered. Needed to call again. and was on hold for 1 HOUR! This is unacceptable and poor staffing and or poor management. This was all in June 2025! EZ PASS NEEDS TO FIX THIS PROBLEM,

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ez pass taking money without a reason from my credit card.. I live in Philadelphia using no bridges or any toll roads. They charging without any reason. Help me with this please ..Thank you

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ezpass nj decided to take whatever amount of money they deemed ok for replenishment and now refuse to send my money back. I had it set at 100$ and somehow no long have that feature and they just take what they want. I asked for a refund and they've denied me my money. Sent them another message stating I want my money back and to remove any automated payment from it. I want to be able to add what amount I need when needed not have them decide they can just take almost 300$ out when they want.

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my ezpass in nj must of died in Feb 2025, i started getting violation notices in Feb. i tried to call number on violation ###-###-#### many times. i have proof on myverizon usage details. they never answered. i kept getting violations. found anohter number online and called may 2, only to
      tell me i had the $50 fines. i've had ezpass. my licsense is the same fro 2012. violations sent to my current but they sent me new ezpass and it went to old address 10 years ago. i paid all tolls but i am not paying the fines as i had ezpass.then they said my account had an old license plate and that caused vio, starting Feb 2025. i've had this license plate since 2012. i want this resolved. if my address was old, why were violations sent to current address

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting ezpass toll collections for my car bug ive never been to New Jersey. The picture with the plate is not my car. I have called customer ********************** multiple times and they acknowledge the problem but refuse to fix it. I am now getting collection mail and have wasted countless hours on hold trying to fix this issue. Please help

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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