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Business Profile

Wholesale Electronic Supplies

Panasonic Corporation of North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

This profile includes complaints for Panasonic Corporation of North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item was shipped to Panasonic warranty center with no physical damage. Item just needed battery repair. Warranty claim was denied and item was returned to me. Item was damaged in shipment. Panasonic is falsely stating that it was received by them with physical damage. They also are stating they returned the item to me in same packaging as sent. This is false. I shipped by *** in cushioned box. It was returned to me by *****, in a ***** bubble mailer. The bubble mailer was tamper resistant sealed when I received. It was not rewrapped. This makes it true that Panasonic shipped it this way. I would like to file a claim with shipping carrier but Panasonic will not help me in any way.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the Panasonic NB G110P toaster oven through ****** in Feb 2024. It was causing issues since January 2025, not heating the lower side of toast and breads. After following the troubleshooting guide, we cleaned the tray and increased the temperature. It was still causing issues. After much troubleshooting, we realized it was the lower bulb that needed changing. I have tried contacting Panasonic but the website is too complicated. I would like a replacement bulb as the problem occurred during the warranty period.

      Business Response

      Date: 06/12/2025

      The customer was advised per our Call ********************** the model has 1 year warranty, so the warranty ended on February 2025 and any repair would be at customer expense.

       

      Thank you,

      ******* *****

      Consumer Claims Dept.

      ************************************************************************************

      ************

      Customer Answer

      Date: 06/12/2025


      Complaint: 23411705

      I am rejecting this response because:
      I informed them that the problem started before Feb 2025 and we tried to troubleshoot.  It was also very very difficult to navigate their website to find support or any number to call.  They should replace the bulb at the very least.


      Regards,

      ****** ******

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 2 weeks ago (I believe), I sent Panasonic a message via the email form on their website. I have not received a reply. Today, I tried their live chat, but it prevented me from reaching a real human. So can SOMEONE at Panasonic PLEASE take a few seconds to ANSWER my question? I need to replace the cutter on my er-cbl 1 hair trimmer (which I purchased only 10 months ago). I can't find it on the Panasonic website or in ****** search. Can someone at Panasonic tell me how I can obtain this cutter?

      Business Response

      Date: 05/22/2025

      Attached below is the link to our website to purchase any of the attachments for the ER-CBL1.

       

      ***********************************************************************

       

      Thank you,

      ******* *****

      Consumer Claims Dept.

      ************************************************************************************

      ************

       

       

       

       


      Customer Answer

      Date: 05/23/2025


      Complaint: 23339099

      I am rejecting this response because: The webpage at the link shows the whole hair trimmer head with *****. It does not show just the cutter (which is removable from the head). Am I supposed to buy a while new head every time I need to replace the cutter (blade)?



      Regards,

      ***** *****

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Faulty Technics AZ-80 Earbuds:I am writing to express my deepest dissatisfaction and disappointment with Panasonic as a company. I purchased ******** AZ-80 earbuds on ****** on June 1, 2024, for $297.99 plus tax. Within about seven months, the right earbud started malfunctioning, with its volume level dropping by about 80%.Despite following the troubleshooting instructions provided on Panasonic's web pages, the issue remains unresolved. After contacting Panasonic via chat, the only solution offered was to send the product to a service center. I filled out the service form online but did not receive any contact from the service center. I had to call twice to get shipping information and still have to pay the shipping fees myself.This process has been extremely frustrating and difficult, especially considering the time difference between the call center and my location, which makes phone contact challenging. No alternative solutions were provided besides sending the product to the service center.I chose Technics over **********, ****, and **** products due to my previous positive experience with Panasonic/Technics products. However, the handling of this issue has caused me to be without earbuds for about two months.I believe a satisfactory resolution would be either refunding me the full purchase price of the AZ-80 earbuds or replacing them with the currently available AZ-100 model, which is nearly the same price on ****** as my AZ-80 purchased ten months ago.I hope Panasonic can address this issue promptly to restore my confidence in your products and services.Sincerely,****** *********

      Business Response

      Date: 05/14/2025

      A representative from our *************** Center will reach out to the customer to assist.

       

      Thank you,

      ******* *****

      Consumer Claims Dept.

      ************

      ************************************************************************************

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY PANASONIC MICROWAVE STOPPED WORKING, DESPITE BEING FAIRLY NEW (APPROX. 1 YEAR OLD) I CONTACTED **** DEPOT WHERE IT WAS PURCHASED, THEY STATED THEY DO NOT TAKE ANY APPLIANCES BACK AND I SHOULD CONTACT THE MANUFACTURER. THEY STATED THE MANUFACTURER HANDLES ALL THE WARRANTIES. i CONTACTED PANASONIC ABOUT MY MICROWAVE AND I WAS TOLD THEY COULD NOT HELP ME BECAUSE I DIDNT HAVE MY PURCHASE RECIEPT AND THEY COULD NOT TELL HOW LONG I HAD THE MICROWAVE. i RECENTLY LEARNED THAT THEY CAN TRACK THE PURCHASE THROUGH THE PRODUCTION NUMBER. i ALSO BELIEVE A 200 DOLLAR MICROWAVE SHOULD LAST LONGER THAN A YEAR.

      Business Response

      Date: 04/08/2025

      A copy of the bill of sale is required for warranty assistance. Unfortunately, we cannot comply with the request for a refund. If the customer can supply a copy of the bill of sale they can contact us for support as per the terms of the warranty.

      Thank you,

      ******* *****

      Consumer Claims Dept.

      ************

      ************************************************************************************


      Customer Answer

      Date: 04/08/2025


      Complaint: 23130770

      I am rejecting this response because: The company is not making any effort to resolve this matter. I believe they should repair or replace the defective microwave.  I do not feel the absence of a purchase receipt should mean a customer should have to settle for a defective product. Also if this product going bad is a common occurrence, then the price should be lowered to reflect the quality of the merchandise you are getting.  


      Regards,

      ******* ********

    • Initial Complaint

      Date:03/22/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 22nd 2025, I purchased a HomeCHEF 4-in-1 Multi-oven Feb 24th I got an email that my oven was shipped with 2 ***** tracking numbers provided ************ shows that the product hasn't shipped yet (still the case of the time of writing this complaint on Mar 22nd 2025) and ************ that shows something was delivered and left in a locker (There are no lockers big enough for an oven where I live)On Mar 6th 2025 I submitted a ticket using their website (after couple of hours of trying to navigate my way through the worst automated customer service I encountered that repeatedly suggested that I talk to my credit card company for compensation for a stolen package without investigation that the package hasn't been delivered)On Mar 10th 2025, I received a response saying "Please allow us some time to look into your situation and we will get back to you as soon as possible."On Mar 13th 2025 I sent a response asking for updates, then followed up again on Mar 16th 2025, with no response

      Business Response

      Date: 04/09/2025

      We are checking into this complaint.  A representative will contact the customer shortly to advise.

       

      Regards,

      *****

      Customer Answer

      Date: 04/09/2025


      Complaint: 23103060

      I am rejecting this response because:

      The issue has been open for a very long time, communication is not only slow but it also lacks any sign of serious intent to resolve the issue

       

      The only communication I received from the seller since I submitted this complaint and now was a message saying that the carrier left my oven in a locker. I don't have a locker and I stated that in my earlier communication and in this complaint.

      Regards,

      ***** *******

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,I hope all is well. I purchased a three hand set cordless phone by Panasonic brand new. Out of nowhere, the devices died andwill not charge or anything. I even purchased replacement batteries and nothing has worked. I paid approximately $78 for the set. I have gone onto Panasonics website and filled out a customer request form multiple times and still have not received an email or telephone call from **************** orany correspondence from Panasonic. I am a school teacher in ************ and I work very hard for my money. I dont get the best reception in home from a cell phone And I am most comfortable with a landline. I am a cancer survivor and have other health issues so it is imperative that I canbe able to contact 911 or the ambulance if there is a need to do so. I found it to be unprofessional, unethical, and outright wrong for a company to Take Money from consumers without any consequences or ramifications for their actions. At this point, I would like a full refund. Thank you for your time and ****************** regards,Ms. ******

      Business Response

      Date: 03/03/2025

      A Panasonic *** will contact the customer and offer a refund in exchange for the telephone. The customer will need to provide their proof of purchase.

      Thank you,

      ******* *****

      Consumer Claims Dept.

      ************

      ************************************************************************************

      Customer Answer

      Date: 03/19/2025


      Complaint: 22980308

      I am rejecting this response because:


      The merchant, Panasonic, and their affiliates and or representatives have not reached out to me for a resolution. No one contacted me not even by phone, email, text message or anything. I am demanding a full refund immediately.  You were sent a message from them just to say ********, but no one did anything on my behalf. The company did not reach out to me. I will say it again no one contacted 


      Regards,

      ******** ******

    • Initial Complaint

      Date:01/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past couple of months I have made many many attempts to contact Panasonic over their Eneloop batteries, which are flashy advertised and do not function as promised. I have had multiple phone calls go unanswered and I have now had multiple emails go unanswered. I want the batteries to function as promised or to have an honest description for how they should work. I am trying to do troubleshooting or gain an understanding on how they should function and if I am doing anything wrong. These batteries are now scattered throughout my home and various tools/vehicles and sending them back and waiting a month or more is not an option without having some sort of replacement in the intern. Keep in mind that I purchased rechargeable batteries to avoid the continuous cost of throw-away batteries so if I am to be forced to by temporary batteries while I wait for these to be tested, I will expect some sort of reimbursement for that extra cost.

      Business Response

      Date: 02/05/2025

      We have requested the customer mail the batteries in for inspection. The customer has not shipped the batteries as of today. The Eneloop team is going to reach out again to the customer to provide best options for resolution.

      Customer Answer

      Date: 02/10/2025


      Complaint: 22856430

      I am rejecting this response because:

      You have promised that the team will reach out and almost a week later there has still been no one who has reached out. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to PECACustomerFeedback@************** which bounced back.
      I have reached out to Customer.**************************** which bounced back.
      I have reached out to customer.**************************** which bounced back.
      We just now received a email from Zoe at *****************************, which told us to goto a link and submit an ticket, but if they received the email .. shouldn't they have acted on it, instead of sending me to a link?

      We purchased a *** Home system for our home which came with 15 window & door sensors. These sensors come with Panasonic Lithium Batteries with the "good til date" of 02-2031.

      As of December 11,2024 - these batteries have began to fail. We have reached out to *** who states its not there issue and since they cannot guarantee the batteries, its Panasonic thing.

      We could try to understand why a single battery might fail, but since it is just my wife and I and the batteries in places that are NEVER opened just doesnt make sense. The first batter that failed was on a door that is never opened. Second and third was on windows that are covered and again, never opened.

      Again, sure one battery.. but now its 5 batteries and we do not believe we should be replacing these batteries if the good-by date is 02-2031.

      We are requesting Panasonic act on the warranty and replace the defective batteries, as well as make plans to fix the future batteries that fail. Along with batteries, please address the website that provides incorrect contact information for customers.

    • Initial Complaint

      Date:11/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This garbage company makes trash microwaves! They never heat up the foods correctly! Causes food poisonings!

      Business Response

      Date: 12/09/2024

      I will email the customer to resolve the issue.

      Customer Answer

      Date: 12/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *******

    Panasonic Corporation of North America is NOT a BBB Accredited Business.

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