Complaints

This profile includes complaints for Panasonic Corporation of North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Panasonic Corporation of North America

  2 Riverfront Plz Newark, NJ 07102-5490

• 

  Panasonic Corporation of North America

  600 Guyon Drive Harrison, NJ 07029

• 

  Panasonic Corporation

  1025 Washington Pike Chartiers Valley Shop Ctr Bridgeville, PA 15017

• 

  Panasonic Corporation

  500 Business Center Drive Robinson Township, PA 15205

• 

  Panasonic Corporation Of North America

  1823 NW Olivia Cir ALBANY, OR 97321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had and still have many Lumix products as well as Panasonic products. Recently you released the Lumix S5II. I sold my original S5 and ordered the S5II, when the S5II arrived it came with the battery, a cord, and an A/C adaptor NO CHARGER for the battery. I read the box contents and it doesn't say it comes with a battery charger. So how do you expect for us to charge the battery? My original S5 came with the charger. So now I have to go online and BUY a $115 charger to charge the battery for my brand new camera. My GH5 came with. separate charger, my S1, S1R and S1H all came with separate chargers, even my original S5 came with a separate charger. Why has Lumix decided to shaft their customers and not included one? Is this a supply shortage thing? My desired resolution is for Lumix to refund me the amount that I had to pay to buy a separate charger for my camera. With shipping to buy the ****BTC15 was $156. This should have been included with the camera! Stop ripping off your customers or at least put out a press release, I would have not sold my old one with the camera if I knew Lumix didn't include it with the new camera.

  Business Response

  Date: 06/01/2023

  The battery is charged in camera. The battery is charged via USB cable , one end plugs into camera and one to AC outlet. Similar to cell phone charging.

  The separate battery charger would have to be purchased by the customer. Unfortunately we cannot offer to compensation for this additional purchase, as it is an accessory.
  

  Customer Answer

  Date: 06/01/2023

  
  Complaint: 20054869
  
  I am rejecting this response because: the Lumix S5 comes with this accessory how are you supposed to use a portable battery operated camera when it is plugged in charging your battery? Why did you make it a removable battery and not have a charger? How am I supposed to charge my extra batteries while I am using the camera away from the charger? The manual doesnt address any of this.

  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 06/02/2023

  The box provides all needed information as to what is included with the purchase. As previously stated the charger is now an accessory.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was given a Panasonic microwave the first week of December, 2022, as a Christmas gift, purchased from Best Buy on 12-08-22. Model # NN-SD987S. Within 90 days, the microwave had an H98 error code. We called, took it to a repair shop they recommended. It sat there for 1 month, and we were told, it was non repairable, it would be refunded/replaced. We requested a gift card or refund by check since it was a gift. To date, 05-01-23, we still do not have a refund. Every time I contact them, they say it has been escalated, still investigating it. The repair shop spoke with them several times, it was not approved for repair. Yet, we cannot get her refund. She's 86 yrs old, we had to go out and purchase another microwave for her to use, This has been going on since the beginning of March. Could you please help us get her refund? I have emailed, called, chatted with them, I get the same story every time, it has been escalated but nothing ever happens. The case # is *****. I called ************ again today, same response, the case has been escalated. Best Buy would not take the microwave back, Panasonic can't repair it, and my mother is out of a $300 microwave and had to buy another one.

  Business Response

  Date: 05/03/2023

  Upon review, a check was issued.  I requested a reissue of payment.  Please allow ***** business days to receive the check.  Thank you for bringing this to my attention, we are sorry about the inconvenience.

  Customer Answer

  Date: 05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to express my deep dissatisfaction with the service provided by the ******** Service Center, located in ****** and customer service by ************************ registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor. ( i never experienced this complication when i use other brands)I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over 1+ months for a resolution. I have made multiple requests to expedite the process I understand that Panasonic's service procedures is complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.Current status: compressor has been received at the service station, but there has been no further update regarding the repair status. They promised i will get within 3 days ( now over 5 days they did not called )I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.I have been a loyal customer of ********************** and purchased the refrigerator only four months ago. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.I hope that you will take swift action to address this matter and provide a satisfactory resolution.Sincerely,*********************************** Register Name: Shamsudheen Complaint Reg ID: ******** Model No: NR - BL347/2016 Purchased Shop: ********************, *********.

  Business Response

  Date: 04/26/2023

  We do not manufacturer refrigerators *******.  The customer is located out of Country.  We sell products for ***************** and ****** only.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our Panasonic HDTV 55inch July 2012. Within the last couple months the ******* has not been working. I have been unable to contact Panasonic directly to reinstall ******* and UTube apps. We want to get ******* back on to our television.

  Business Response

  Date: 03/20/2023

  Unfortunately we no longer support television to provide any assistance.

  Customer Answer

  Date: 03/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a month ago My wife contacted Panasonic about our Brand New Dishwasher we had purchased and stove 6 months still under warrant well according to Panasonic not the stove remodeled our kitchen. I the husband stayed out of it because of course my temper but after 7 appointments yes 7 there attempts of repair when we were told the first 1st visit after 3 attempts of repair we would just receive new appliances. Now it is Christmas Day no Dishwasher nor Stove family coming attending , Panasonic has been Crickets and Im googling how to put the Prime roast in the Ninja Air fryer, ******* while hand washing dishes absolutely ridiculous. Thank God we are fortunate to be a middle class family to explore alternative options to cook Christmas dinner while Panasonic CEOs sit laugh cheer with there families with a operating Dishwasher and Stove

  Business Response

  Date: 12/27/2022

  We do not sell dishwashers in *******.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED THIS FROM BEST BUY ON JULY 8, 2022. When playing a Blue Ray movie black dots appear all over the background of the movie when watching on the *** The dots do not appear when just watching the ***Panasonic 4K Ultra HD Streaming Blu-ray ****** with ************** Vision Playback,THX Certified, Hi-Res ******DP-UB9000 - Black

  Business Response

  Date: 12/02/2022

  The customer has been advised that we received the claim regarding their Panasonic Blu Ray player, model # DP-UB9000. We provided a cover letter that details the information for shipping the unit to our *************** Center for exchange and as well as a pre-paid *** label for the shipping. The customer advised to send the unit along with a copy of their receipt for in-warranty exchange.

  Thank you,

  *************************

  Consumer Claims Dept.

  ************
  

  Customer Answer

  Date: 12/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 6 Lumix Cameras (2) ************************ and an array of lenses as well as Panasonic laptops. I recently purchased two lenses through that have been of very low quality. I purchased a ***** F4 and the lens hood would not attach, I returned that and they are in the process of sending out a new one. Today I received a ***** F2.8 and the ring that says "Certified by *****" between the focus and zoom controls is loose and makes a clunky noise the lens also makes a grumbling noise when zooming as well as a squeaking noise flipping between auto and manual focus. I literally just opened the box today. What happened to your quality? You all used to be #1 from a quality stand point. What can be done? I need to do a video shoot that I have put off for two weeks because of lens problems, if I send this back it will be another two weeks and I may get another bad lens. What can be done? I need this resolved ASAP, please help me.

  Business Response

  Date: 09/15/2022

  Panasonic does not offer a *****mm lens. Could the customer be referring to our ******* micro four-third lens? Seeing that there is more than one version of this lens, we request that the customer provide us with the exact model number and serial number so we could properly investigate this matter. To date, we have not received any other complaints of this nature for these lens.

  Regarding the *****mm lens, since no model number was provided, we presume this is used with our S series full frame cameras. The focus and zoom rings do rotate and were designed to rotate freely. Without inspecting the lens there is no way to judge the actual operation of the lens.We have not received any other similar complaints, nor are we receiving similar customer feedback.  Lens also have a focus motor as well as the image stabilization mechanism. Especially on the larger full frame lens, these internal mechanisms do emit some operational sounds. This is normal and is not a malfunction.  From the information provided we do not feel that there is reason for concern. However, for peace of mind, we would suggest that the customer have the lens evaluated by Professional Electronics, our authorized service provider in ***************, **. Their contact info is provided below.
  
  Professional Electronics
  ******************************************************************************** 33442
  
  Phone: ************
  Fax: ************
  E-Mail: ********************************
  
  

  Customer Answer

  Date: 09/15/2022

  
  Complaint: 18017194
  
  I am rejecting this response because: this is a reply from someone that doesnt appear to even know the product lineup. Lumix does offer a ***** lens for full frame, the model number is S-R1635. They also state the ***** has things like internal image stabilization that is also false the only lens so far in that range with stabilization is the ****** the higher end ***** f-2.8 doesnt have OIS. This sound from the focus ring can be heard even when rotating the ring when it is off the camera so there is no focus motor sound or anything of that nature. Please put me in touch with someone who is at least familiar with their product lineup. So I was waiting for these lenses, now I need to send them back and wait even longer. Someone who is having product issues with something I literally just took out of the box you dont even do anything for postage. So over $2,000 for a lens that is having issues right out of the box, now I have to pay to pack it up and mail to you all based on someone who doesnt even what products they manufacturer. Is that the best you can do? Thats pretty sad. I do understand why when new cameras are released that all other brands ar walks out right away but Lumix is always in stock, you dont offer the most competitive product. Im finding that the build is obviously hit or miss and not you get customer service that brushes you off and makes you pay and wait to get ship my poorly built stuff in to hopefully get the quality of product I should have gotten to begin with.
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/22/2022

  The customer was called and given a contact for assistance.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2021, I purchased a Panasonic Genius over the range microwave that is now not working and it is 14 months old and the warranty is 2 years. I got run around to get it repaired under warranty and I found 2 companies who are out of town and one came and it turns out 4 critical boards on the microwave have blown and it will not work. The repair service said 2 of the boards have been on backorder for months and he says maybe another 4-6 weeks but no guarantee he has no hope that he can get these 2 critical boards, so I am stuck with a expensive useless microwave. I have tried contacting Panasonic executives to no avail, nobody will return my emails and it is very frustrating in these trying times to in good faith purchase a product that breaks down completely in 14 months and 2 of the parts cannot be found.

  Business Response

  Date: 08/18/2022

  We have notified Panasonic ****** about this customer. They will follow up with the customer.

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************