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Business Profile

Orthopedic Shoes

Orthofeet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Reviews

Customer Review Ratings

3.37

Average of 256 Customer Reviews

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Review Details

  • Bruce P

    Date: 11/25/2024

    Bruce P

    Date: 11/25/2024

    Web site issues logging in. I can't retrieve my account. I paid for order &  haven't received confirmation. I've sent several messages & customer support has been nonresponsive other than an automated email asking me how was the help I received! Something fishy going on.

    Orthofeet

    Date: 01/22/2025

    Hello, we do not see a current order associated to this email, the last one we have record of is May 2023 and we do not show you as having signed up for an account. If you need assistance we will be happy to help, please contact us at ************. Than kyou

    Orthofeet

    Date: 01/24/2025

    Hello, we do not see a current order associated to this email, the last one we have record of is May 2023 and we do not show you as having signed up for an account. If you need assistance we will be happy to help, please contact us at ************. Than kyou

    Orthofeet

    Date: 01/24/2025

    Hello, we do not see a current order associated to this email, the last one we have record of is May 2023 and we do not show you as having signed up for an account. If you need assistance we will be happy to help, please contact us at ************. Thank you Submitted: 01/22/2025

  • Gloria C

    Date: 11/22/2024

    Gloria C

    Date: 11/22/2024

    I'm very disappointed in the shoes I just got. I ordered the Irma womans clog in a medium width, but they are extremely wide, and they do not have a very good arch in them. The spacers don't help to tighten up the shoe. I ordered these to use as a house shoe, and I needed them to help with plantar fasciitis, and these shoes make my feet hurt worse! For the money I spent, this shoe is extremely disappointing. I will NEVER order from Orthofeet again.

    Orthofeet

    Date: 11/27/2024

    Thank you for sharing your feedback.. If your order is within 60 days of purchase we have a full money back guarantee, please visit ****************************** to arrange your return. We were not able to find a recent order under this contact email so if you require assistance please call us at ************

    Orthofeet

    Date: 12/03/2024

    We are very sorry that you could not get a good fit with the ****. We would be happy to help you with alternate sizing or selection. We do honor our 60 day Money back guarantees from the date of your purchase.

    Orthofeet

    Date: 01/15/2025

    Thank you for sharing your feedback.. If your order is within 60 days of purchase we have a full money back guarantee, please visit ****************************** to arrange your return. We were not able to find a recent order under this contact email so if you require assistance please call us at ************

  • L. H.

    Date: 11/20/2024

    L. H.

    Date: 11/20/2024

    Terrible customer support, I tried returning one out of three pairs of shoes that I purchased from them a few months ago, the pair of shoes that I want to exchange were brand new, never worn, and I just wanted to exchange them for a different type of shoe that fit me so much better that they make, I was also gonna order a set of boots from them, I go through a couple pairs of shoes per year because of the way my feet are, I guess I’ll be buying shoes from another orthotics company because this one doesn’t know how to treat customers that are willing to spend money with them.

    Orthofeet

    Date: 01/15/2025

    We are very sorry that you are dissatisfied with our policy however we do have a very generous 60 day return policy so that our customers cna try our footwear. The order in reference is over 6 months old and we cannot accept returns at that point. We do hope you will give us another chance in the future.

    Orthofeet

    Date: 01/15/2025

    We do apologize however our records show that the order in reference is over 6 months old and we are unable to accept returns that are well beyond our 60 day Return policy. Thank you Orthofeet ****************

    L. H.

    Date: 01/21/2025

    Wow, this response adds insult injury, of course I know it was a 60 day return policy, but its also up to the company that they can make exceptions, when I called about returning the product it was only about 30 days past when I originally made the order. I work in retail and we always make exceptions depending on the situation. I guess this company doesnt care about keeping customers, I wont do business with them again over them, not allowing me to return brand new shoes

    Orthofeet

    Date: 01/29/2025

    Hello, we are very sorry for your disappointment with the experience on the Shreveport, this style is a discontinued item which may have factored into the denial of a return. We are happy to offer you a $50gift card towards future purchases of an alternate style. Thank you for your feedback and for being an Orthofeet customer

    L. H.

    Date: 03/11/2025

    So how would I go about getting the $50 gift card?

  • Elena A

    Date: 10/18/2024

    Elena A

    Date: 10/18/2024

    With my plantar fascitis i was looking for an indoor supportive slipper shoe. Since Orthofeet mention that condition on their website i thought I'd spend the shoe price for a slipper. After only weeks of wear, the fluffy lining of the little toe side of the shoe wore away. My little toe was being pushed into this hole against the webbing underneath. It severely hurt my toe, causing me to adjust my gait. I complained, they sent me another pair. Within days of wear, the fluffy lining began wearing away again. Of course, by now the warranty time has passed and i can not return them for a refund. I wasted over $100 for shoes i can not wear.
    I would not recommend the Lorin Hands free house shoe from Orthofeet. Not will i be using this company.

    Orthofeet

    Date: 11/14/2024

    We are very sorry that you were not satisfied with the *****. There may have been a sizing issue or possibly another style will fit more comfortably. Please reachout to us at *********** if we cna be of further assistance Orthofeet ****************

  • Ryan C

    Date: 10/09/2024

    Ryan C

    Date: 10/09/2024

    They are terrible, my feet hurt worse after buying them

    Orthofeet

    Date: 11/14/2024

    We are very sorry for your experience however we believe you may have purchased from a different company. We at Orthofeet do not have an order related to your email address provided . If you need further assistance please call us ************

  • M. R.

    Date: 09/12/2024

    M. R.

    Date: 09/12/2024

    Bought Irma style although comfortable this style causes foot slippage In my case to the point of a broken foot I would not recommend these shoes. Finally after several attempts to contact Orthofeet I got a sorry that happened to you email. Fortunately Zi was able to return the shoes for a full refund

    Orthofeet

    Date: 11/14/2024

    We are very sorry that you did not have a good experience with the ****,. If we can help you with an alternate style selection please reachout to us at ************ Orthofeet ****************

    M. R.

    Date: 11/25/2024

    Broken foot and all I got was sorry you didnt have a good experience? Seriously ? Sorry wont be a customer there are too many other options out there Wont recommend this company

  • J Kittie C

    Date: 09/07/2024

    J Kittie C

    Date: 09/07/2024

    Terrible shoes for the price.
    Feet still hurt.
    Didn't even last 6 months.
    Wish I could add a picture.
    The top of shoe removed itself from the bottom of shoe.
    Added one star because site made me do it or I couldn't leave a review.

    Orthofeet

    Date: 11/14/2024

    We are very sorry that you had a bad experience, our shoes are warrantied for 6 months from date of delivery. If we *** assist you please reach out to us at ************. Thank you Orthofeet ****************

  • Michelle S

    Date: 08/14/2024

    Michelle S

    Date: 08/14/2024

    I ordered the Talya shoe. This shoe makes my feet throb in pain. Returning them for free is not an option as I live in Alaska. I will not buy from OrthoFeet again.

    Orthofeet

    Date: 11/14/2024

    We do apologize for your poor experience with the Talya. You may return them within 60 days of purchase for refund or alternate style Thank you Orthofeet ****************

  • Grace H

    Date: 08/13/2024

    Grace H

    Date: 08/13/2024

    I love the comfort of the shoes, however, I have had issues with the quality. After only around two months of use, my first pair of hiking shoes that I bought to fall apart and become unusable. Per the warranty, I received a replacement pair that developed the same exact problems after only two months of use. If the quality issues were fixed, I would be more than happy to purchase more pairs of these shoes. However, given that I have had these many issues with quality, I will probably not be purchasing another pair.

    Orthofeet

    Date: 11/14/2024

    We are very sorry to hear about your experience with our footwear. We typically do not hear if repeated wear issues and will certainly take a look at the item and provide feedback to our design team. for any areas of improvement. Thank you for your feedback Orthofeet ****************

  • Kirk B

    Date: 08/12/2024

    Kirk B

    Date: 08/12/2024

    I feel that if you have a problem with these shoes that you are ******** I have tried to get a resolution from them with absolutely no response. Buy a different brand if you can. These shoes are poorly constructed.

    Orthofeet

    Date: 11/14/2024

    We have researched your email and do not find a recent order associated with it for Orthofeet shoes. Is it possible it is a purchase from a different company? if you *** provide an order number we will be happy to review your concerns

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