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Business Profile

Orthopedic Shoes

Orthofeet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Reviews

Customer Review Ratings

3.37

Average of 256 Customer Reviews

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Review Details

  • Diane C

    Date: 08/07/2022

    Diane C

    Date: 08/07/2022

    I returned shoes that I bought for my mom for a gift. My mom told me she didn’t like them, so I tried to return them. They said it was past the time period. They did let me return them, but I had to buy the shipping. This was in January and I have never received a refund.
    Do not buy from them!

    Orthofeet

    Date: 08/15/2022

    Thank you for writing we do show 1 item returned in December 2021 and this was refunded, we have not received any additional items at this time. Are you able to provide tracking for the returned item? Thank you

  • Richard T

    Date: 08/06/2022

    Richard T

    Date: 08/06/2022

    Orthofeet charged me for shoes I never ordered. After several complaints I still have the wrongful charge on my card. Do I need to contact the California business authorities? This is a company you should NOT do business with! 0 stars.

    Orthofeet

    Date: 09/08/2022

    Good Morning, at this time we do not see any charges on our system for you. We do see that you began an order but did not complete it. If you can send an order number and exact details of the charges we will be happy to look into It for you ************ Thank you

  • Anthony H

    Date: 08/06/2022

    Anthony H

    Date: 08/06/2022

    There appears to be some change in the quality of the shoes as well as in the inserts. I purchased a pair of Sorrentos and found them to be amazingly comfortable. Shipping for these shoes and the 3 pairs purchased since then have been remarkable.
    Problem is that my feet roll outward in the last 3 pair --including a newer pair of the Sorrentos. In fact, my old pair of Sorrentos are still more comfortable (with worn bottoms to boot) than the enw pair or the 2 pair purchased in between.

    i checked the bottoms of the sorrentos to compare and, to my surprise, the bottoms were different and the inserts somehow thinner... and two versus 3 inserts.
    What's going on?
    Very unhappy with the shoes and hoping for some answers.
    Anthony House

    Orthofeet

    Date: 09/08/2022

    HI ******* , please provide us with the order number of the Sorrento that you are having trouble with and we will be happy to research, you can also reach us directly at ************ Thank you

  • Paula M

    Date: 08/05/2022

    Paula M

    Date: 08/05/2022

    I bought the Turquoise tennie’s.
    Have had pain & uneven contact walking due to previous foot injury. I’ve dealt with pain daily having to elevate @ night due to swelling. My shoes were delivered quickly & from day 2 of wear I - and to date I NO longer experience foot pain, zero swelling @ can sleep well. These shoes & arch support are amazing !!! Thank you OrthoFeet !!!

    Orthofeet

    Date: 09/08/2022

    Thank you so much for your feedback, we are so happy you love your shoes!

  • Jemima A

    Date: 07/27/2022

    Jemima A

    Date: 07/27/2022

    Best after sale service I've ever come across!!
    First pair fantastic, second pair hurt my feet. Reach out to customer services, was allowed to return shoes after box was thrown away. Even looked up my original order number after that was lost as well. I am very impressed, will order from them again

    Orthofeet

    Date: 08/03/2022

    Thank you so much for sharing your experience!

  • Sam C

    Date: 07/22/2022

    Sam C

    Date: 07/22/2022

    I just ordered a pair of hiking shoes from Orthofeet. By mistake, I gave the wrong credit card number in my order. I called customer service, they took care of it immediately, and cancelled my order as I requested. I then bought the shoes again with the correct number. If the shoes are as good and prompt as their customer service, I'll have nothing but good things to say about them!

    Sam Cargill
    Savannah, GA USA

    Orthofeet

    Date: 08/03/2022

    Thank you very much for sharing your experience, we hope you love your shoes!

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