We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Extended Warranty Contract Service Companies

Palmer Administrative Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 224 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an extended warranty from Palmer. Auto repair shop contacted for repair and was given approval for repairs. However, when contacted for payment they were given the run around and could not get payment to do repairs. The vehicle is still not running and no repairs have been paid for, still making payments on warranty coverage plus car.

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a repair and a refund over 6 weeks ago and I have not been able to receive any updates regarding this matter. I've emailed and called the company however no answer from the calls. I sit on hold and when they answer they hang up. The emails have no response either.

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WAS TRYING TO FILED A CLAIM 10/25/2024 AND DIDN'T GET AN APPROVED CLAIM: , THE GUY WHO I SPOKE WITH TOLD ME TO TAKE MY TRUCK TO THE DODGE PLACE AND TOLD ME TO CALL WHEN I DID I HAD MY TRUCK TOWED THERE AND THECMAN LAUGH AT ME AND TOLD ME TO STOP PLAYING GAMES I WAS SO EMBARRASSED WITH EVER LOOKING AT ME AND I HAD TO PAY ANOTHER *********** TO COME TOW MY TRUCK BACK HOME , I TRIED CALLING SEVERAL TIMES AND NO ANSWER I THINK I HAVE BEEN SCAMMED BY THIS COMPANY AND I STILL HAVEN'T GOTYEN MY VEHICLE FIX I WILL BE CALLING THE NEWS AND PUTTING THIS OUT ON SOCIAL MEDIA PLATFORMS TO BE AWARE OF THIS SCAMMING COMPANY AND THE OTHER COMPANY YOU HAVE WORKING WITH YAL SECURE CAR .CALLED THE PHONE NUMBER THEY PROVIDED FOR PAYMENT AT LEAST 5 TIMES AND NO ONE PICKS UP. CALLED THEIR CLAIMS LINE ABOUT 5 TIMES AND I GET SOMEONE WHOS ISSUES CONTRACTS BUT CAN'T HELP WITH CLAIMS EVEN AFTER GOING THROUGH EXT 505. AFTER THE PHONE RINGS FOR 5-8 MINUTES THE CALL JUST ENDS. YOU HAVE TO ALSO FILE THE CLAIM ONLINE WHICH IS THE MOST PAIN. IT'S NOT LIKE ALL THE OTHER SERVICE CONTRACT COMPANIES, WHICH ONLINE CLAIMS ARE A BREEZE. THEY REQUIRE VIN PHOTOS, COPIES OF ESTIMATE, COPY OF RO, ETC. ALL MAIN SERVICE CONTRACT COMAPNIES YOU CAN CHOOSE TO CALL IT IN AND THEY DON'T EVEN ALLOW YOU TO DO THAT. WOULD HIGHLY RECOMMED NOT USING THIS COMPANY. SERVICE ADVISORS BE WARNED. THEIR POLICIES SEEM TO ONLY COVER $100 PER HOUR FOR SHOP RATE. WOULD NOT RELEASE VEHICLE UNTIL PAYMENT IS RECIEVED OR REJECT USING THIS SERVICE CONTRACT COMPANY AT YOUR DEALERSHIP.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Palmer Warranty authorized a warranty claim, but cannot reach anyone for payment. Endless hold on the phone until hung up.

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a *************** Agreement from Palmer on 9/26/22. They assured me at the time that if I sold/traded in the car I could cancel and file for any refund due. I paid on this agreement ********** December of 2023 I traded in the covered vehicle for a new car. I called Palmer on 12/13/23 to cancel the warranty and stop the monthly automatic payments. I was instructed on what info to send to Palmer in order to receive the refund due me. I sent all of that information on 12/18/23. I have called every couple weeks and still have not received my refund. It has been nearly 10 MONTHS!! Everytime I call they tell me that they will send an email to ****************** and someone will give me a call before they send the check. STILL NO CHECK! By my calculations I am due over $1000.00. I think that this company is a **** and I will never get the money that is owed to me.

    Business Response

    Date: 10/16/2024

    Dear **** ***** and BBB of **********,
    We sincerely apologize for the delay in processing your refund request. After reviewing your case, we have confirmed that a prorated refund in the amount of $1,334.16 has been processed and mailed to your address on file. Please allow 3 to 4 business days for the check to arrive.
    We value your business and regret any inconvenience caused during this process. If you have any further questions or concerns, please feel free to reach out to us, and we will be happy to assist you.
    Thank you for your patience and understanding.

    Customer Answer

    Date: 10/24/2024


    Complaint: 22410640

    I am rejecting this response because: While I appreciate your attention to this complaint, I am waiting to receive the check and cash it before I accept this response. I have been told on many occasions in the last 10 months that my account was being handled and so far I havn't received a thing. Once the check is cashed I will respond to this again.



    Regards,

    **** *****

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two contracts w/ the *********************** on 3/8/2024 for which Palmer is the Administrator. I had 30 days to review the policy. When I received the policies in the mail and discovered that Palmer was the Administrator, I immediately called to cancel (4/2/2024). I was told that I would receive a code via email to cancel. I never received the code. When I called back to inform them that I did not receive the code, they then said that I would have to send in a notarized letter of cancellation (they would not reimburse for notarization) before the refund can be processed.I am still waiting on that $99 x 2 refund. I called today (09/30/2024) and was told that no refund was due because the accounts were cancelled for non-payment.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been requesting an email confirming the cancellation of my policy with this scam company for 2 weeks. All that ever happens to me is that I am placed on hold for 2+ hours or I'm hung up on by their piece of c*** employees that are all scammers too. SEND ME MY EMAIL IMMEDIATELY. POLICY NUMBER LOTBF478945

    Business Response

    Date: 09/18/2024

    Thank you for bringing this matter to our attention. We have reviewed Mr. ******* ********* complaint regarding the cancellation of his policy (Policy Number: LOTBF478945).
    Please be advised that a formal letter confirming the cancellation of his policy was mailed to the address we have on file. The policy has been officially canceled.
    If Mr. ******** requires any further documentation or assistance, we are more than happy to assist. He can contact our customer service department directly at ************ to resolve any remaining concerns.
    Thank you for allowing us the opportunity to clarify this matter. We remain committed to resolving any outstanding issues.

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Palmer to cancel my auto vehicle service agreement on 2/12/24. I requested my refund check. I called again in June 13 2024 to inquire when I would receive my refund. I was told I needed to send a notice of cancellation with a notarized signature. I did so that day. I called on 9/6 to ask the status of my refund check. I was Given 3 different reasons on 3 calls that I would not receive a check. I was told to call ***** that drew the payments. ***** said Palmer would need to send an email for ***** to cut a check to me and to call Palmer. I called Palmer and was told the matter would be referred to a manager for resolution. This Palmer business is obviously a scam. Please assist me in resolution of this matter. Thank you. ***** *****

    Business Response

    Date: 09/20/2024

     Ms. *****,
    Thank you for reaching out and sharing your experience. We understand your concerns regarding the cancellation of your vehicle service agreement. Upon reviewing your account, we found that the last payment we received was on 2/12/2024. Unfortunately, the policy was cancelled due to non-payment, and despite our attempts to contact you regarding the outstanding balance, we were unable to reach you.
    According to the terms of the agreement, refunds are not owed in cases where the policy is cancelled due to non-payment. We regret any confusion or inconvenience caused and appreciate your understanding in this matter.
    If you have any further questions, please do not hesitate to reach out.

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FILED A CLAIM 07/25/2024 AND DID GET AN APPROVED CLAIM: SR6MRKOK. SUBMITTED FOR PAYMENT ON 07/30/2024 THROUGH THEIR ONLINE PORTAL, WHICH IS REQUIRED. NO PAYMENT HAS BEEN RECIEVED. CALLED THE PHONE NUMBER THEY PROVIDED FOR PAYMENT AT LEAST 5 TIMES AND NO ONE PICKS UP. CALLED THEIR CLAIMS LINE ABOUT 5 TIMES AND I GET SOMEONE WHOS ISSUES CONTRACTS BUT CAN'T HELP WITH CLAIMS EVEN AFTER GOING THROUGH EXT 505. AFTER THE PHONE RINGS FOR 5-8 MINUTES THE CALL JUST ENDS. YOU HAVE TO ALSO FILE THE CLAIM ONLINE WHICH IS THE MOST PAIN. IT'S NOT LIKE ALL THE OTHER SERVICE CONTRACT COMPANIES, WHICH ONLINE CLAIMS ARE A BREEZE. THEY REQUIRE VIN PHOTOS, COPIES OF ESTIMATE, COPY OF RO, ETC. ALL MAIN SERVICE CONTRACT COMAPNIES YOU CAN CHOOSE TO CALL IT IN AND THEY DON'T EVEN ALLOW YOU TO DO THAT. WOULD HIGHLY RECOMMED NOT USING THIS COMPANY. SERVICE ADVISORS BE WARNED. THEIR POLICIES SEEM TO ONLY COVER $100 PER HOUR FOR SHOP RATE. WOULD NOT RELEASE VEHICLE UNTIL PAYMENT IS RECIEVED OR REJECT USING THIS SERVICE CONTRACT COMPANY AT YOUR DEALERSHIP.

    Business Response

    Date: 08/13/2024

    We apologies for the inconvenience you experienced while filing this claim. Our records indicate that this claim was paid in full as of 06/28/2024. Please let us know if we can assist any further with this claim. 

    Customer Answer

    Date: 08/13/2024


    Complaint: 22130946

    I am rejecting this response because:

    The claim was not filed until 07/25/2024 and was not submitted for payment until 07/30/2024. How would the claim be paid 06/28/2024??? No emails and no contact have been received on my end.

    Regards,

    *********************

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 13th of each month, I was charged $90.00 for an extended car warranty. Palmer was supposed to pay for repairs to my vehicle. I took my car to ******** **** and **** ****** to replace my engine. Palmer approved $2485.00 for the engine replacement and 15.6 hrs of labor at 100 an hr. They didn't make a payment after the car was completed and they followed all the ways that they asked to fill out a claim and send the final bill for payment days ago. I have spent hours on hold they will not answer any calls and customer service gives me the runaround. I can't get anywhere with them. The shop is threatening to take my title if I am not paid. I am on SSDI and it is the only thing I own. Plz help I need my car to go to the doctor and hospital.

    Business Response

    Date: 10/17/2024

    The final invoice was received for this claim and the claim was paid on 08/14/2024.

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Read more

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.