Business Profile
Extended Warranty Contract Service Companies
Palmer Administrative ServicesThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.
Reviews
Customer Review Ratings
1.32/5 stars
Average of 98 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCat O
Date: 06/26/2025
1 starFRAUD! We can't leave a lower rating. My father was sent 5 "final" notices for an extended warranty for a 2023 ***** he has never owned. A 2023 vehicle wouldn't need an extended warranty. Each notice had different phone numbers and ID numbers.Review fromanzoni e
Date: 05/01/2025
1 starLeaving this review from as a manager from a repair shop.I wish i could leave zero starts. This company to pay claims they will never pick up. Called for 3 days straight wasting my time and up to today, no luck. Customer had to paid for their invoice repair at the end. Tried to call as a customer to make a payment, they would answer in the first ring. but **************** and Claims payment department, is a total waste of time.DONT WASTE YOUR MONEY AND TIME WITH THIS COMPANY!!!Review fromclifford m
Date: 04/29/2025
1 starclifford m
Date: 04/29/2025
Palmer Junk Warranty service:1) Palmer want answer calls, leave you on eternal hold 30 plus minutes 2) want pay full claim 3) want vender to purchase use part, vender want source use part, palmer want supply part.4) sell the contract but want service the contract, take you money but want pay claims!!Palmer Administrative Services
Date: 04/30/2025
Mr. ************ you for your feedback. We regret that your experience did not meet your expectations and appreciate the opportunity to clarify.Your claim, submitted on April 8, 2025, for your 2013 **** Explorer XLT, was handled according to the terms of your contract. An inspection was promptly arranged, and based on the results, coverage was approved for the driveshaft and both front CV axles. Unfortunately, the transfer case could not be approved, as no failure was foundonly a leak, which is not a covered failure under your agreement.We understand your concerns regarding used parts. While your contract allows for the use of parts of like kind and qualitywhich can include new, remanufactured, or used componentswe also understand the preference of some repair facilities to source their own parts. In such cases, we are always open to coordinating with the shop to find a solution that aligns with both your contract and the shops comfort level.Following approval, the authorized repair facility informed us that you declined to proceed with the repair, except for the axles. While we are committed to helping our customers get back on the road, we can only authorize and pay for repairs that are accepted and completed in accordance with your contract terms.We understand how frustrating vehicle repairs can be and appreciate the steps you took to diagnose the issue, including ruling out a transmission failure. Our goal is always to provide timely, fair service and we remain available to revisit your claim should you choose to proceed with the covered repairs.If you'd like to escalate your concerns or need further clarification, we welcome the opportunity to speak with you directly. Please contact us at your earliest convenience and ask to speak with a supervisor so we can assist further.Review fromJohn P
Date: 03/05/2025
1 starJohn P
Date: 03/05/2025
These people are the worst! I have had my truck in the shop for a month now! 3 days for the actual work and 3 days for shipping of parts, the entire rest of the time has been their fault. We spent 10 days trying to get an answer about how they wanted their "proof". They ordered a very unnecessary and expensive procedure that they assured me they would pay for, then tried not to. But the best part is they told us ***** hrs from when the bill was sent they would have it paid! Yesterday was 7 days and after I spent 3 hours that morning raising cane, they finally called the mechanic only to have their credit card declined!! Yeah that's right declined!! And now a full 30 hours later and still no word from them. I have gotten on a first name basis with the customer service girls who are becoming embarrassed to even work there now! But in 3 weeks not one time when we are switched to claims does claims answer. I sit on hold for 30 mins or so, then the phone hangs up! These people are a joke and obviously on their way out of business! Do not deal with them!!Palmer Administrative Services
Date: 04/30/2025
Thank you for sharing your feedback. Were sorry to hear about the difficulties you experienced and understand your frustration. We would like to clarify what occurred and explain how weve worked to resolve the situation.Your repair claim required coordination between multiple parties, including the repair facility and our internal departments, and unfortunately, that process did not go as smoothly or quickly as either of us would have preferred. While the necessary repairs themselves may have taken only a few days, delays in submitting documentation and clarifying proof requirements added time to the process. Additionally, while initial payment was approved, we acknowledge there were challenges related to the method of payment and communication follow-ups that should have been handled more promptly.We apologize for the inconvenience caused, including the issues you experienced reaching our claims team. We have since reprocessed payment, and our records show that payment was issued and cleared on March 14, 2025. We also processed a reimbursement for your rental expenses.Your experience has been escalated internally, and we are actively working to improve the responsiveness and coordination between our departments and repair shops. We never want any of our customers to feel unheard or unsupported, and we are genuinely sorry that this situation led to that outcome.We value your business and your patience throughout this process. Should you need further assistance or clarification, we welcome you to reach out directly to our management team, and we would be glad to help.Palmer Administrative Services
Date: 04/30/2025
Thank you for sharing your feedback. Were sorry to hear about the difficulties you experienced and understand your frustration. We would like to clarify what occurred and explain how weve worked to resolve the situation.Your repair claim required coordination between multiple parties, including the repair facility and our internal departments, and unfortunately, that process did not go as smoothly or quickly as either of us would have preferred. While the necessary repairs themselves may have taken only a few days, delays in submitting documentation and clarifying proof requirements added time to the process. Additionally, while initial payment was approved, we acknowledge there were challenges related to the method of payment and communication follow-ups that should have been handled more promptly.We apologize for the inconvenience caused, including the issues you experienced reaching our claims team. We have since reprocessed payment, and our records show that payment was issued and cleared on March 14, 2025. We also processed a reimbursement for your rental expenses.Your experience has been escalated internally, and we are actively working to improve the responsiveness and coordination between our departments and repair shops. We never want any of our customers to feel unheard or unsupported, and we are genuinely sorry that this situation led to that outcome.We value your business and your patience throughout this process. Should you need further assistance or clarification, we welcome you to reach out directly to our management team, and we would be glad to help.Review fromJamaal P
Date: 03/05/2025
1 starJamaal P
Date: 03/05/2025
I would advise any and everyone to NOT use this so called warrant company. They will NOT cover your expenses even with the Powertrain option. They consistently debit your account but when you finally need them, they will give a non-sense answer to why they're unable to cover the repair costs.Palmer Administrative Services
Date: 04/30/2025
******,Thank you for bringing this to our attention. We are sorry to hear about your experience and would like the opportunity to look into your concerns further.Unfortunately, based on the information provided in your review, we are unable to locate a contract in our system. In order to assist you, please provide either your contract number or the phone number associated with your ********** may also reach out to our customer service team directly. and well be happy to review your file in detail and address any issues related to your claim.We value your business and are committed to providing a fair and transparent claims process.Review fromFrank R
Date: 02/10/2025
1 starFrank R
Date: 02/10/2025
My 90 yr old sister bought a plan from them n did t need them so withinn 30 days she applied for get her refund after following instructions they gave by registered mail then we called them and they said it takes 12 to 18 weeks to get the refund back well its over 18 weeks and nothing from them left messages and nothing from themPalmer Administrative Services
Date: 04/30/2025
*****,Thank you for taking the time to share your feedback. We are truly sorry to hear about your sisters experience and understand how frustrating this situation must be.Unfortunately, we are unable to locate a policy or refund request based on the information provided in your review. In order for us to properly investigate and resolve this matter, we kindly ask that you provide either the contract number or the phone number associated with your sisters ********** can also reach our customer service department directly. and we will be happy to review the status of the refund request and provide an update.We take refund requests seriously and are committed to ensuring all eligible refunds are processed as quickly as possible.Review fromKim C
Date: 02/02/2025
1 starI purchased a warranty from this company in Nov. of 2022 for my 2014 Charger SXT. Cost was $3975 for a five year extended warranty. $159.00 down plus $159.00/month for 24 months. After the 24 months were up, I noticed that they were continuing to charge me, so I called them to let them know. First ****** I spoke to told me that my warranty started in June of 2023 and that I still had 7 payments to make. I told her my payments started in November of 22 and the only thing that I noticed in June of 2023 was the payment processing company had changed. All she could say was that my warranty started in June of 2023. I never authorized an extended warranty at that time so asked to speak to a supervisor. She put me on hold and 15 minutes later she hung up. I called back. Same conversation and outcome with the next ****** so I called back again. This time, the lady that I spoke to told me the cost of my extended warranty went up. They had to recover the add'l cost, so they issued me a new one for the same $3975 as the first one!!! I told her I did not agree to that and wanted to speak to a manager. She said she would have a supervisor call me to discuss further. No call back from a manager.Needless to say, several times over the last month I have reached out to them thru phone calls and e-mails trying to get this resolved. No e-mail responses yet. And each time I speak to someone I'm on hold as they connect with their supervisor and then they tell me the supervisor will call back. I've asked for the supervisor names and they tell me they cannot disclose that information. I have yet to speak to a supervisor.I have been yanked around and yanked around and I don't trust this company anymore if I were to file a claim. And since I have yet to file one on this warranty, all I want now is the $3975 back.Review fromEllen H
Date: 12/26/2024
1 starEllen H
Date: 12/26/2024
This company said they would approve the repairs but they wanted my mechanic to put in a used motor with over 200, 000 miles on it, but my engine has over ******* miles already. They also want me to pay for shipping and receiving. So my out of pocket costs would be $3400. They will only pay $100 of the labor charges and it's $135 an hour. It takes you hours to get through to them and when you're think you are being connected they disconnect you. **************** *****. Seller information is *********************** **********************************. Good luck getting through. Being paying $90.00 a month for almost a year and this is the way I'm treated.Palmer Administrative Services
Date: 12/30/2024
Ms. *************** you for your feedback. Im sorry to hear about your frustrations. Approval for your repair was authorized on December 20th for $4,519.42, calculated based on the national labor average as outlined in your policy. The $135/hour rate exceeds this average, but we approved a fair amount for your repairs.The recommended motor aligns with policy guidelines for comparable parts. Shipping costs are listed as a customer responsibility in the agreement.We regret the communication delays caused by technical issues with your repair facility and are working to prevent this in the future.Please reach out if you need further assistance.Review fromJohn M
Date: 12/17/2024
1 starJohn M
Date: 12/17/2024
DON'T BUY FROM THIS COMPANY.Agree with all the other 1 star posts. Only reason they got 1 star is that is the minimum ********** dealership called them and got the call transfer/on hold regiment. Sent the info to me to call them.1st call was answered and put on hold. 8 minutes later I hung up.2nd call was answered. Put on hold. Picked up in 5 minutes and told they were transferring to claims department. On hold for 25 minutes and hung up.3rd call was to cancel policy and option #4 was never answered.4th call was to cancel policy and someone actually picked up after few minutes. Gave me a different number to call. 5th call to new number was nothing more than phone instructions. **** website address to submit a claim. No new claim link on the website ****************. I did send a message to customer (dis)service. Wonder if I'll ever get a real reply.All I want now is a refund. I'll pay for the covered repairs out of pocket.Palmer Administrative Services
Date: 12/19/2024
We sincerely apologize for the experience you've had and understand how frustrating this situation must have been. We truly value your feedback and would like the opportunity to address your concerns.Could you please provide us with your Customer ID or Contract Number? This will help us investigate the matter further and ensure a resolution as quickly as possible.Review fromDiana Burghy
Date: 12/04/2024
1 starDiana Burghy
Date: 12/04/2024
Took my money, NEVER used. Sold my car a year into contract and WONt refund money.Palmer Administrative Services
Date: 12/19/2024
Were sorry to hear about your experience and truly regret any inconvenience this has caused. Wed like to review your account to better understand the situation and assist you with your concerns.Could you please provide your Customer ID or Contract Number? This will allow us to investigate further and work towards a resolution.Diana Burghy
Date: 12/30/2024
I purchased an extended warranty on my 2021 *** ******** and understand that this company s a third party who collects the money. I sold my car on August 13, 2024 with several months left on the policy and NEVER used te policy. They will NOT give any of my money back.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Read moreBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.