Business Profile
Extended Warranty Contract Service Companies
Palmer Administrative ServicesThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.32/5 stars
Average of 98 Customer Reviews
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Review fromShane C
Date: 11/19/2024
1 starShane C
Date: 11/19/2024
Do NOT accept this warranty at your shop, we have been trying to get paid for an authorized claim for 3 months, every time you call they transfer you to a claims department and your on hold for an hour and then the phone just disconnects, we have been told several times that someone would call us back and have yet to hear from anyone in this company, at this point I don't believe they actually have anyone working in the ********************Palmer Administrative Services
Date: 12/19/2024
We sincerely apologize for the difficulties you've faced in resolving your claim. We understand how frustrating this experience must have been and want to address this matter promptly.Could you please provide additional details, such as the Customer ID, Contract Number, or claim reference number? This will help us investigate your concerns further and ensure the matter is escalated to the appropriate team for resolution.Review fromDaryl L
Date: 11/14/2024
1 starDaryl L
Date: 11/14/2024
DO NOT PURCHASE A WARRANTY FROM THIS COMPANY... Absolute JOKE... If you are a repair facility DO NOT accept this warranty. No one EVER answers the phone. Call the customer service line and wait on hold for 40 minutes each attempt just to be disconnected. No one in customer service seems able to help. Have left my name requesting a call back, sent an email requesting a call, "crickets". ******************* Been trying for over a month to get paid. THIS COMPANY SHOULD BE SHUT DOWN.Palmer Administrative Services
Date: 11/15/2024
***** ******,Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important to us, and we take them ************ assist you more effectively and resolve this issue promptly, could you please reply with your customer ID or policy number? This will allow us to locate your account and expedite the process of reviewing your case.We understand the importance of timely communication and are committed to addressing your concerns. We will escalate this matter to our management team to ensure your payment and inquiries are handled without further delay.Please expect a follow-up within ***** hours once we have the necessary details.Thank you for bringing this to our attention. We look forward to resolving this issue to your satisfaction.Review fromJohn M
Date: 11/13/2024
1 starJohn M
Date: 11/13/2024
Worst insurance company I have ever felt with you cant even get the email address for claims and who ever heard of a claims **** that wont take your claim over the phone. Terrible terrible terrible companyPalmer Administrative Services
Date: 11/15/2024
**** *******,Thank you for taking the time to share your feedback. Were truly sorry to hear about your experience, and we regret any frustration or inconvenience this situation has ********* help us address your concerns and assist you more effectively, could you please reply with your customer ID or policy number? This will allow us to locate your account and review your case thoroughly.We strive to make the claims process as smooth and efficient as possible, and we sincerely apologize if our procedures have fallen short of your expectations. Your feedback is valuable, and we will use it to improve our processes and communication moving forward.We are committed to resolving this matter and ensuring your satisfaction.Thank you for bringing this to our attention.Review fromAudrey T
Date: 11/11/2024
1 starAudrey T
Date: 11/11/2024
Do not take out an extended warranty with this company. They will not answer any calls. Will put you on hold until they hang up. And the extended warranty number does not work. YOU WILL WASTE YOUR ************** Fraud Fraud!!!!Palmer Administrative Services
Date: 11/15/2024
****** *****,Thank you for sharing your feedback. We deeply regret hearing about your dissatisfaction with your experience. Please accept our sincerest apologies for the inconvenience and frustration ********* address your concerns and resolve this matter promptly, could you please reply with your customer ID or policy number? This will help us locate your account and investigate the issues youve mentioned.We are committed to providing timely and effective service, and it is disappointing to learn that we did not meet your expectations. We take claims of poor communication seriously and are reviewing our processes to ensure such situations are avoided in the future.For immediate assistance, you can reach us directly at ************** or via email at *********************** We are here to help and will make every effort to address your concerns swiftly.Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our services.Review fromAbdoul K
Date: 11/11/2024
1 starAbdoul K
Date: 11/11/2024
Pure scam!! I purchased a policy in Nov 2023 for my car, and after 3months and we'll above the minimum mileage, I filed a claim for my car. First I took 2 weeks to be able to reach someone and then they declined to approve the repair. Thank God, I had another warranty that covered the repair. I called to cancel. They told me I had to mail a signed and notarized letter with some other BS that they want you to do hoping you won't. I did. I called 4 weeks and 8 weeks later, they acknowledge reception of all the documents and say it'd take some time. It's been 10 months, now they don't even pick up anymore. PLEASE STAY AWAY FROM PALMER ADMIN from !! I use and I love "Protect My Car" for my car warranty now but I don't think they still take more customers.Palmer Administrative Services
Date: 11/15/2024
******,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you have experienced. Please rest assured that we take your concerns seriously and have reviewed your case thoroughly.We understand the delays in processing your request have been frustrating. Were happy to inform you that your refund has been processed, and check number 1219 has been mailed. Please allow up to four business days for it to arrive.If you have any further questions or concerns, or if we can assist you in any other way, please dont hesitate to reach out to our customer service team directly Thank you for your patience and understanding as we work to resolve this matter.Review fromRafael H
Date: 10/09/2024
1 starRafael H
Date: 10/09/2024
This is absolutely by far the worst auto protection company in business. They have a received a failing grade and I now understand why. I have made over 16 calls in a little over a month with no resolution. There is never a supervisor or manager on site (or so they say). They lie to their customers by saying they will call back and never ever do. If you have this company as your Auto Warranty drop them and get another one as soon as possible. Palmer Administrative Services need to go out of business being that they do not know how to conduct business. I have never been so disappointed with the service of a business such as this one. My problem began on 9/4/2024 and it is now 10/9/2024 and there is still no resolution. They have literally hung up the phone on me about 6 times, they refused to take my call. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR ANYTING!!!!DISGUSTED AND DISAPPOINTED are the only words I can use here (without profanity) to describe my experience with Palmer Administrative Services.Better Business Bureau need to revoke their operating/business license.****** HPalmer Administrative Services
Date: 10/21/2024
Mr. Hernandez,
Thank you for bringing this to our attention. We are truly sorry to hear about your recent experience with Palmer Administrative Services, and we understand your frustration. We take customer feedback seriously and are committed to resolving issues as quickly as possible.
Unfortunately, we are unable to locate any records under your name. To assist you further and resolve this issue promptly, could you please provide your customer ID or contract number? Once we have this information, we will investigate the matter thoroughly and work towards a swift resolution.
We apologize for the inconvenience you’ve experienced and assure you that we are here to help.Review fromPeggy K
Date: 09/28/2024
5 starsPeggy K
Date: 09/28/2024
I purchased a warranty in 2022 and could not get work approved so I ask for a refund. I submitted the necessary information on May 17, 2023 but have NOT received refund. I call every week and only response is Wr will send message to ****************** What a joke!Palmer Administrative Services
Date: 10/21/2024
We sincerely apologize for the delay in processing your refund. I wanted to inform you that your refund has been processed, and check #1215 in the amount of $2,465.80 has been mailed to you. Please allow 3 to 4 business days for it to arrive.
If you have any further questions or need assistance, feel free to contact our customer service team at 1-800-599-9557. We truly appreciate your patience and understanding.Review fromTHERESE R
Date: 09/25/2024
1 starTHERESE R
Date: 09/25/2024
AS THE OWNER OF AN AUTO REPAIR SHOP I WOULD RUN IN THE OTHER DIRECTION IF SOMEONE TRIED TO SELL ME THIS WARRANTY COMPANY. WE HAVE NOW BLACKLISTED THEM AND WILL NOT SERVICE ANYONE WITH THIS WARRANTY. THEY APPROVE REPAIRS AND THEN DO NOT PAY. NO ONE ANSWERS THE CLAIM LINE AND SPEAKING TO THEIR "CUSTOMER SERVICE" DEPARTMENT IS A JOKE. THERE IS NO MANAGER OR SUPERVISOR (OR THEY JUST REFUSE TO GET OFF THEIR BUTTS AND WORK) ALL THEY DO IT TRANSFER YOU TO THE CLAIMS' LINE WHERE NO ONE ANSWERS. I HAVE SPENT OVER 20 HOURS IN THE PAST 4 DAYS ON HOLD ONLY FOR THE SYSTEM TO TIME OUT THE CALL OR HAVE AN ADVISOR JUST SAY 'CLAIMS' AND HANG UP THE PHONEPalmer Administrative Services
Date: 10/21/2024
We are very sorry to hear about your recent experience and truly appreciate you bringing this to our attention. To investigate this matter further and resolve it as quickly as possible, could you please provide us with the customer ID or contract number associated with the warranty in question?
Unfortunately, our claims office, located in Florida, has been experiencing long hold times due to disruptions caused by the recent hurricane. We understand how frustrating this must have been, and we’re working diligently to improve the situation.
Thank you for your patience, and we look forward to resolving this issue for you.Review fromJohn W
Date: 09/24/2024
1 starJohn W
Date: 09/24/2024
They take your money (premium) every month like clockwork but when it comes time to pay out on a claim they left me high and dry. AVOID THIS SCAM OUTFIT!!Palmer Administrative Services
Date: 10/21/2024
John,
Thank you for reaching out and sharing your experience. According to our records, the claim associated with your policy has been paid directly to the body shop. Could you please check with the shop and confirm this?
We want to make sure everything is resolved to your satisfaction, so if there’s anything else we can assist you with, please don’t hesitate to let us know.Review fromLAUREN P
Date: 09/18/2024
1 starLAUREN P
Date: 09/18/2024
This company does not even deserve 1 star. This is a bogus company. I have been a service manager for over 20 years and have never dealt with such poor service. I have an approval from the company for a job performed for a customer. I was told I would receive a call for payment. I have tried to contact both the customer service and claims department and have been put on hold for 40 minutes only to be hung up on. This has happened every day for over a week. This is absolutely absurd. This company needs to be shut down. I have already informed the customer to stop all future payments to this company and needs to fight to get his money back. Additionally I have tried to contact the owner of the company but nothing,Palmer Administrative Services
Date: 10/21/2024
Lauren,
Thank you for reaching out and sharing your concerns. We are sorry to hear about your experience. Unfortunately, we are unable to locate a policy under the name provided in this complaint. To assist you further, could you please provide us with the customer ID or policy number so we can investigate this matter?
We appreciate your patience and look forward to addressing this.
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