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Business Profile

New Car Dealers

Maserati and Alfa Romeo of Monmouth NJ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car in March of 2022. At the time of sale there were known issues that sales agreed would be covered by the dealership. This included interior molding, volume dial, and the back door hatch. It took until September 2022, when I had a major engine breakdown for the dealership to make me a service appointment. It is now 11/16/22, my car has been sitting at the dealership since 9/26/22 and my car has still not been worked on. Service sent us an estimate today, after requesting one multiple times, but according to the extended service contract company no one ******* has even requested an estimate through them! How the dealership can send us an estimate without even consulting the service contract that they sold us is beyond me! This entire situation has cost us thousands of dollars and we still have no answers.

    Business Response

    Date: 12/01/2022

    Our Service Manager have been in communication with client, unfortunately numerous situations have occurred within the country and/or brands that have delayed various parts for so long. We hope this client can finally enjoy his vehicle soon. 

  • Initial Complaint

    Date:08/29/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ************************************************************************************************ and deliver my plates and title. After my first temporary plate expired on july 22nd the dealership sent me another temporary plate. The second temporary plate has expired on August 22nd. I have called the dealership week after week in attempt to understand when i would be receiving my plates. ****** the receptionist has often taken my call and proceeds to take down my name and give me a call back later. I have asked to speak to the title clerk to get a better understanding of my situation but she never seems to be available to take my call. *** also never been attempted to be connected to her extension. I do not hold the title of the car or permanent license plates for the vehicle

    Business Response

    Date: 08/30/2022

    Good Morning I'm sorry about the plate situation I'm the general manager of the store i will personally look into this matter and get your plates i will call you when i have a reason why your plates are not in yet Tell us why here...

    Customer Answer

    Date: 09/08/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 15, 2022 I purchased a **** Maserati Ghibli with an extended warranty through ************* Automotive ******** **** I've had to return the car over 5 times to fix issues they said were fixed but never was. I had to rent a car when they had my car for 4 days with the promise they would reimburse me, I left them the receipt of the rental and was never reimbursed. I've since moved to ** and had to bring the car to a dealership in my area. Upon inspection of the car, it was relayed the work Monmouth supposedly did to my car never happened. I had contacted Maserati of North America to assist and they are having issues with anyone getting back to them with an answer or resolution to this problem with the car. Dairon Dip the owner has been emailed by me with no response. ******************* the ** has not gotten back to **** the case manager at Maserati North America with any answers or resolution. The car has now over $2,000 worth or work that should have been fixed when the Monmouth dealership had it. To also find out, Monmouth never filed the paperwork for the extended warranty that I purchased.

    Business Response

    Date: 08/15/2022

    I spoke to customer on aug *********************************************** the final bill to pay 

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from this business September 2021 and was misled on the following items:1. Warranty on the vehicle 2. issues on the vehicle - Carfax presented was not accrurate Carfax 3. Buy here, pay -here predatory loan provided. Loan is exponentially higher than I can afford and my salary at the time, $13.50/hr. was likely increased to get loan approval. 4. Final sale documents removed from car after car was returned 1 week after purchased to replace transmission.All of these issues now prevent me from having a car that I can drive, pay for monthly, or afford to repair.

    Business Response

    Date: 08/05/2022

    customer drove car for over a year and now wants to return the car and get a full refund when we have signed car fax and signed credit app as well as contracts that can be provided at anytime 

Maserati and Alfa Romeo of Monmouth NJ is NOT a BBB Accredited Business.

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