Business Profile

Auto Rentals and Leasing

Avis Rent A Car

Headquarters

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,863 total complaints in the last 3 years.
1,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** *******, and I am writing to file a formal complaint against Avis Car Rental regarding an inaccurate and unfair billing incident related to my recent rental.I initially rented a vehicle from **** in ******** with a scheduled return to the same location for the period of March 30, 2025, to April 6, 2025. On April 7, 2025, I contacted **** customer service by phone to extend my ********************** period until April 21, 2025. I was informed that the total rental charges, including the extension, would be approximately $550, which I accepted.On April 19, 2025, I needed to travel to ********** and decided to return the vehicle there instead. Using the *********** application, I modified my reservation to reflect this change. At the time of modification, the app displayed an additional charge of $48 for the change in return location, bringing the total estimated charges to around $580.However, upon returning the vehicle in ********** on April 19, I was shocked to find that my final charge was approximately $1,200more than double the amount I was originally quoted.When I contacted **** customer service to dispute the charges, I was told to provide a confirmation email of the reservation modification. Unfortunately, I did not receive any confirmation email from **** regarding this or any of my prior modifications over the past 68 months, despite regularly renting from **** and making several changes during that time. This has been a consistent issue with their system, and I believe I should not be penalized for a failure on their end to provide confirmation.I am reaching out to the BBB for assistance because this situation has resulted in an unexpected and unaffordable charge, and I feel that **** is not taking adequate responsibility for their system failures or for the lack of proper communication and documentation.
Business Response
Date: 05/07/2025
BBB #: ********
Case: 72029137

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show that your reservation was for one way. The discount code that you use does not offer one way rate, so when you changed as a one way rental to give you the better rate with the code you were charged for mileage instead of a one way fee. This resulted in a mileage fee of $ ****** before taxes.

Based on this information, we find that the charges are valid and no adjustment is warranted.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Business Response
Date: 06/05/2025
BBB #: ********
Case: 72029137

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show that your reservation was for one way. The discount code that you use does not offer one way rate, so when you changed as a one way rental to give you the better rate with the code you were charged for mileage instead of a one way fee. This resulted in a mileage fee of $ ****** before taxes.

Based on this information, we find that the charges are valid and no adjustment is warranted.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Customer Answer
Date: 06/05/2025

Complaint: ********

I am rejecting this response because:

Thank you for your response regarding BBB Case #********.

However, I must strongly disagree with your findings.

Firstly, I have never been charged for mileage in any of my previous rentals with ***** even when modifying a reservation. If this is a new policy or limitation tied to specific discount codes, it was neither disclosed during the modification process nor clearly communicated to me in advance. This lack of transparency is unacceptable.

To clarify the situation:
I initially booked the vehicle for approximately 20 days, with pickup and return at the same locationclearly qualifying for unlimited mileage. Due to an unforeseen emergency on the 19th day, I was compelled to change the drop-off location. During the modification process, there was no indication that this change would revoke the unlimited mileage benefit or incur an additional mileage fee. Had I been properly informed, I would have made a different decision.

Now, after driving under the assumption of unlimited mileage, I am suddenly being charged a shocking $565.20 in mileage fees. This is neither fair nor reasonable. The system allowed me to modify the trip without any warning, and retroactively applying mileage chargesespecially when the customer is unawarefeels misleading and exploitative.

I request that **** revisit this matter and refund the excess charges resulting from this unnotified change. I am prepared to escalate this further if a fair resolution is not reached.

Regards,

****** *******
Business Response
Date: 06/09/2025
BBB #: ********
Case: 72029137

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We take complaint resolution seriously and therefore we have thoroughly reviewed your concerns. We have carefully read and listened to your concerns, and based our response on experience and the facts at hand. As such, we are not able to provide any compensation.

As the vehicle was not returned to the original location it was considered a breech in contract. Furthermore, the discount that was used o0n your reservation does not give one way rates so you were charged for mileage to get the best discounted rate.

We find that the charges are valid and no adjustment is warranted.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Customer Answer
Date: 06/09/2025

Complaint: 23246862

However, I must once again reject your resolution, as I remain firmly convinced that the charges imposed are unfair, misleading, and financially damaging.

I am at a significant loss due to the lack of transparency in your system and the failure to notify me of the change in billing structure when I modified my return location using the *********** application. At no point during the modification process was I informed that my reservation would be stripped of unlimited mileage or reclassified in a way that would incur excessive mileage charges. In fact, the estimated total shown at the time of modification was around $580, not $1,200.
It is unreasonable to expect customers to be penalized for changes that were neither clearly communicated nor confirmed, especially when these changes result in charges that are more than double the original estimate.

I respectfully request that **** take accountability for the system failure and lack of transparency, and issue a refund for the excess mileage charges.

Sincerely,
****** *******
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6, 2025, I was wrongfully denied a rental car at the Avis location at *** * ** *** Washington, DC, despite providing all documentation required by Avis’ published rental policy. I presented a valid temporary driver’s license issued by my state DMV, my expired physical license, and my passport — which should have satisfied their requirements.

The counter agent refused the rental, and when I followed up with customer service, I was told I needed a specific type of temporary license with a physical stamp — a format my DMV does not issue. Avis cited a policy that does not exist in my state, and later, a supervisor falsely stated I did not have a valid license.

As a result of being denied the rental I had reserved, I was forced to spend $414 on **** rides that day. I was traveling with someone who has a disability, and **** was the only viable travel option under our circumstances.

Avis initially instructed me to submit my **** receipt for reimbursement, but then later claimed there was an internal $50 cap that had never been disclosed to me at any point.

I submitted a formal complaint (Ticket #********) on April 7, 2025. Avis acknowledged the complaint the same day and after I followed up, they responded on April 9 and stated it had been forwarded to their Specialist Team, promising a response within 5–7 business days. It has now been over 10 business days with no resolution. To make matters worse, they marked the ticket as “Closed” without resolving or responding to my reimbursement request.

I sent multiple follow-ups, including a final one on April 20, clearly stating that I would file a formal complaint with the BBB if Avis failed to respond. I have not received a response.

I am requesting a full reimbursement of the $414 I was forced to pay due to Avis’ failure to honor its own policies and provide the service I reserved.
Business Response
Date: 05/08/2025
BBB #: ********
Case: ********

Dear **** *********

In regards to the
aforementioned BBB complaint case# ********, thank you for giving us the
opportunity to address your concerns.
We appreciate your taking the time to bring this matter to our attention. Our records show that you were not able to provide an actual drivers license at the counter. In order to rent a vehicle, the renter must have a non expired, actual drivers license. We processed a full refund in the amount of $178.48 for the rental and we reimbursed you the maximum amount of $50.00 towards your **** costs for the inconvenience.
Based on this information, we believe the matter has been resolved, and no additional credit adjustment is warranted.
Once again, we apologize for any inconvenience caused by this matter.

Sincerely,

Avis Budget Group
Customer Advocacy
Response Coordinator

Customer Answer
Date: 07/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
Thank you for your response. I will accept this coupon. Here is my number: Avis Preferred # ******. Please email the coupon within 5 business days to me.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:05/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they wrongfully charged a card I do not have! they also owe the money for the tire they said they would reimburse. I have paid my dues for the car rental and they fraudulently repossessed the car as I was in disputes with them. This is clearly a tactic to get out of the contract through retaliation!
Business Response
Date: 06/03/2025
BBB #: ********
Case: 72782441

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that when we tried to capture a new hold to extend your rental for another week the card on file declined our request. Due to this our Loss Prevention team did make several attempts to contact you by phone, email, and regular mail. As these attempts went unanswered the vehicle was repossessed. Additionally, we do not show any notes or documentation about tire issues associated with this rental agreement. If the tire issues were during another rental period please provide that rental agreement number along with any documentation such as the tire receipt for us to review.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3rd 2025, I reserved a car through the avis app. I reported to the avis location to pick up the vehicle and pay for the rental.

I initially paid with my credit card for the total bill ($1105.70) plus a deposit of $200 ($1305.70) they told me the transaction was declined however on my financial institutions end it showed that $1305.70 was pending. I spoke with the front desk and changed my payment method to a debit card. They then billed my card for the total of $1105.70 plus a $300 security deposit. Now normally the pending transaction would be returned within 3 to 5 business days however it has not. They have double billed me and put me in a severe financial crunch as I have continuously received conflicting information from avis regarding this matter. Because they have not honored returning my initial transaction in a timely manor I am seeking reciprocity now because now I am financially damaged and have had to make a few other transactions because of this occurrence. They have told me they would return the funds initially then they have told me that I need to wait till the end of my rental agreement. I am seriously considering legal action at this point.
Business Response
Date: 06/05/2025
BBB #: ********
Case: ********

Dear Mr./Ms. ***,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that the rental was not returned until June 1st, 2025, the hold was released once the vehicle was returned. Most hold releases will process within 3-5 business days but some banks do hold on to the holds longer.

Thank you for allowing us to assist you.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 06/10/2025

Complaint: ********

I am rejecting this response because:
Avis held $1305.70 more on top of the $1405.70 for an entire month from my credit card account and blocked my credit so i can not rent with that card through AVIS which caused me great financial difficulty. My budget constraints were not appreciated, I submitted multiple requests for avis to release the excessive $1305.70 and my experience was not only extremely painful but also financially deteriorating due to their transaction system.

Regards,

**** ***
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The car we were renting was a day late at the *******************. It delayed our trip. The car was dirty inside & out. We only received half of the remote key fab and had to use rubber bands to hold it together. The windshield wiper fluid was empty. The tire tread was low and the car started floating on the freeway in the rain in the mountains, causing us to almost be run over by a big rig, going uphill. The windshield wipers were tearing off, with poor visibility in the rain. The worst part was the extremely dangerous steering on curves. The steering wheel wildly jerked every 2-3 while trying to straighten the car out of a turn. I had to fight the wheel with all the strength I had, to keep the car from going off the road into a ditch, onto the divider and off of a cliff in the mountains. We were wondering if this is normal for a 2024 ***** CX-90, as we had never driven a ***** before. Then the wrench warning light came on and we were finally near an ***** They exchanged our car for a smaller car in **************. They apologized for ***************** rental, but they didnt write notes on the account as to what we had experienced and why we were exchanging it, nor did ***********. I was appalled at the service in *********** and that they have no quality control or safety checks before they rent every vehicle out. It proved to be very scary and dangerous for us without any concerns for our safety, from a national car rental company. We will not be trusting them with our lives again. Hopefully, others will read this and reconsider renting from a company that rents out unsafe vehicles that could cause injuries and even death. It is a good thing that I am an experienced driver. Im hoping that this company will start doing safety and quality control checks on every vehicle before each rental. You obviously only care about the money you make and not the safety and well being of your customers. Please fix this before someone is injured or killed.
Business Response
Date: 06/03/2025
BBB #: ********
Case: 72892653

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Our records show that you have already contacted our **************** Team and had your concerns addressed.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered the problem below. They need to refund my ***** since they failed to provide a car. I'm amazed that I have to ask. Budget rental at ***************************.
Business Response
Date: 06/04/2025
BBB #: ********
Case: 72774730

Dear ******* ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that your refund was submitted on May 27th, 2025, please allow up to *********************************************************************** 6033.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently rented with **** for 3 days from 5/1/25-5/4/25 from the ************************************ location. There was no problems during the rental and I returned the car before my allotted time. Since it was early in the morning there wasn't many cars during the return and it was checked in right away. The person checking in didn't notice anything wrong with the car and processed it with $0 owed. A week later I received a bill from **** saying I owe $628.91 for glass repair.I called the customer service number and spoke with ******** (he wouldn't give me his last name) with employee ID of ***** on May 13th of 2025. He mentioned that the charge was due to needing to replace the windshield. It didn't make sense to me as a major repair like that I would've noticed and the person checking in the car in person would've noticed. I asked him when the car was taken in for maintenance and at first he said right away. Then, I pressed on him the time which he then admitted it was the next day. Then, I said since it's a busy airport parking lot something could've happened during the day it was sitting there and he said nothing could've happened with no evidence or reviewing any information. I asked to speak to his supervisor and he said "they're not at the same location" which is shocking and as we're living 2025 and apparently **** doesn't have the technology to transfer calls. He then promised me a supervisor would call me back within 48 hours, it's been a week and I still haven't received any follow up. This charge doesn't make sense as a major repair like this would've been noticeable to both myself and the person checking in the car. I can understand if it's a small damage and it's easy to miss.
Business Response
Date: 06/05/2025
BBB #: ********
Case: 72580364

Dear ******* ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our review found that the vehicle was pulled from service when you returned it and was not able to be rented again until the repairs were completed. As you have stated you did not return the vehicle damaged, do you have any pictures or other documentation to support the condition of the vehicle at the time of return?

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,

On May 9, 2025, I rented a car from Avis at Fort Lauderdale Airport for 2.5 days, paying approximately $200. Upon arrival, I asked the front gate employee where to park my personal vehicle to pick up the rental. The employee instructed me to "just find a place anywhere to park your car, then go get the car you rented." I followed this advice, believing it was proper guidance.

On May 11, 2025, I returned the rental car at night, accompanied by my spouse, child, and substantial luggage. To my dismay, I discovered my personal vehicle had been towed. The tow lot was closed, leaving my family stranded. The Avis manager was unhelpful, repeatedly stating there was nothing she could do. This lack of accountability and poor customer service turned a routine rental into a distressing ordeal.

As a result, I incurred significant costs: $50 for an Uber to get home and $320 to retrieve my car the next day, plus additional related expenses. Avis’s employee provided misleading instructions, directly causing my vehicle to be towed, yet the company offered no assistance or resolution. This experience was not only inconvenient but financially burdensome and emotionally taxing for my family.

I request compensation for the $370 in direct costs, as well as the inconvenience and stress caused by Avis’s negligence. Their failure to provide clear parking instructions and lack of support upon my return demonstrates unacceptable service. I urge the BBB to investigate this matter and hold Avis accountable.

Thank you for your attention to this complaint. I look forward to a resolution.

Sincerely, ******* *********
Business Response
Date: 06/04/2025
BBB #: ********
Case: ********

Dear Mr./Ms. *********,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

The parking in the rental car area is only for short term parking as we have several customers that will have the person bringing them or picking them up park and wait to ensure no issues with the rental. The rental car area does not offer long term parking, if you wish to leave your vehicle onsite for the duration of your rental than you need to use the long term parking provided by the airport.

Thank you for allowing us to assist you.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 06/05/2025

Complaint: ********

I am rejecting this response because:

this information is now being giving after the huge problem that has already occurred . It does not solve or compensate for the company's misconduct.

Regards,

******* *********
Initial Complaint
Date:05/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Prepaid a Full Size Vehicle Rental at with the intentional time of Wed, May 14th- Monday May 19th.
I was given a vehicle with mechanical issues. Had to get it swapped out. I was given a smaller car. I returned the vehicle a day earlier due to the size of the car and having to make other accommodations for my return home. The car was past full. I was subsequently charged an additional 127.11 adding insult to injury. I called customer service and she demanded a receipt to verify the gas. Refusing to check with Avis on the gas check in. I spoke with Adisa ***** who was extremely rude. kept disappearing from the phone and didn't use any resources to investigate what I was saying.
Business Response
Date: 06/05/2025
BBB #: ********
Case: ********

Dear Mr./Ms. *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that you have already contacted our Customer Service Team and received a credit of $127.11 along with a 3 day free rental coupon for a future rental.

Thank you for allowing us to assist you.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 06/10/2025

Complaint: ********

I am rejecting this response because: Avis has proven to be dishonest in dealing with customers. The 127.11 was billed erroneously and in error. I have proof of the merchant admitting this was an error I have proof of false statements made to my credit card issuer about this situation. It has been a nightmare doing business with you.

Regards,

***** *******
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented car online and went to pick up. There were problems from the start. No one could understand me and I could not understand anyone else. The communication barrier was insane. I had no idea that this was a fraudulent business. Finally pocked a SUV but rented a small compact online. Paid by card and they also took my credit card card info. I saw a charge and the next day it was gone. Called to extend car rental and again saw a charge and next it was gone. I assumed it was a holding fee. Extended car through business one more week and all of a sudden when I dropped it off they tried to charge me all kinds of other fees and a additional ******. I have never had a car company try to commit fraud against me. I am currently fighting the charges which have already been put on my card. This is a company I will never use again and anyone considering it should not do it. I plan to send letters to all the supervisors and will leave a review although they are already rated with a one. I did not check before I used them. Do not use this company. If the charges dont come off I will be filing a police report.
Business Response
Date: 06/03/2025
BBB #: ********
Case: 73113273

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team

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Avis Rent A Car is NOT a BBB Accredited Business.