Business Profile
Auto Rentals and Leasing
Avis Rent A CarHeadquarters
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Reviews
This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 1,051 Customer Reviews
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Review fromMike H
Date: 08/13/2022
1 starThe bbb is a joke. Who rates the bbb???? HiReview fromKenneth P
Date: 08/13/2022
1 starKenneth P
Date: 08/13/2022
AUG-2022: Poor Quality Vehicle and Surprise Over-Charges. Our Avis Rental Vehicle required service to continue using it, half-way through our trip. Upon calling Avis to discuss, they recommended to resolve issue on my own, since their Roadside Assistance is unreliable. Cost me $50 at ********* to have Avis Rental Vehicle serviced. I Returned vehicle at the correct time on the contracted Return Date, but Avis never provided a Return Receipt, nor offered to reimburse for the repair after I apprised a Manager of the fact when I returned it. Days later, they claimed that I hadn't returned the vehicle! They added an additional $400 charge to my CC on file as a penalty. Upon challenging this additional charge, they insisted that I provide evidentiary to prove that I in fact returned the vehicle on the contracted date [which I did]. HORRIBLE Customer Service, HORRIBLE Management, UNETHICAL Business Practices. AVOID!Avis Rent A Car
Date: 08/16/2022
Concerning the BBB, as mentioned above, thank you for allowing us to address your concerns.
Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Occasionally, a car is returned on time but not entered into our computer until later. We have reviewed the details of your complaint and the notes from your case. After carefully reviewing our supporting documents, we've determined that you checked in your vehicle on time and were charged in error. Furthermore, we apologize for the issue with an incorrect return time, which ultimately caused additional charges to your rental agreement.
We have refunded the over-payment of $851.89, and the ********* tire repair cost of $50.00, totaling $901.89, has been issued to the payment method on file to resolve this matter. This adjustment will appear on your statement within 5-7 business days.
Thank you for allowing us to address your concern, and accordingly, we are closing the case file.
Sincerely,
Avis Budget Group
Response CoordinatorReview fromMack C
Date: 08/12/2022
1 starMack C
Date: 08/12/2022
Avis playing a game for me - their customer. They first told me a car rental is 140 dollars a day, I thought I might be able to find a better price, so I called budget. and budget tell me it will cost me 175 dollars a day. and I call back to Avis and they told me it is 185 dollars a day. here is the problem
they don't have a set price, and the two companies operated by the same owner. their sales get angry with me.
as a customer, I really appreciate someone do something about it to protect customer.
Can you tell me what will be the next step?
Thanks,Avis Rent A Car
Date: 08/14/2022
Avis case# ********
Dear Mr. ****,
Your e-mail to the BBB has been forwarded to our office.
We have reviewed the concerns you raised. By way of explanation, Avis and Budget are two separate companies that share their fleet. The rates each company offers is based upon supply and demand of the vehicle. Therefore the rates can fluctuate until a reservation is confirmed and the rate is locked in. We apologize that we were unable to secure the booking you needed. If you can provide us with your rental parameters, we can review the matter further.
Thank you for giving us the opportunity to address your concern.
Sincerely,
Avis Response CoordinatorMack C
Date: 08/15/2022
Thanks for getting me back.
Your service rep is very rude. Yelling at me and told me I am playing games with him, all I did is shop around for a better rate.
I got a much better deal from ********** rent a car.
I have lived in GTA for more than 30 years and your service rep is the worst I ever encountered.
Avis Rent A Car
Date: 08/17/2022
Avis case# ********
Dear Mr. ****,
Thank you for your reply.
We appreciate the added details you provided. We regret the attitude of our agent encouraged you to rent from a competitor. A copy of our report has been sent to the appropriate manager to discuss the interaction you encountered for corrective actions and coaching.
Thank you again for sharing your experience.
Sincerely,
Avis Response Coordinator
Review fromKyle H
Date: 08/08/2022
1 starKyle H
Date: 08/08/2022
Cars are very uncared for, dirty inside and out, very unsanitary. dents all around the vehicle, My first windows stopped working then vehicle broke down, wasted 2 hours on my vacation then another hour to get another vehicle. The second vehicle I received was disgusting and was never washed or sanitized before being returned to service. This vehicle key battery died then was leaking water on my legs from under the dash. Avis does not care or service there vehicles and clearly don't care for any Covid policies as neither were cleaned before they were given to me.Avis Rent A Car
Date: 08/12/2022
Case: ********
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we do show that our Customer Service did credit $243.05 and $60.31 from your rental.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorKyle H
Date: 08/15/2022
Yes, the credit was for Avis charging me for the upgrade they said they were going to cover due to the fact the first vehicle broke down on me. This took another hour out of my time to get my money back that I did not authorize them to charge. This was not only a waste of my time on my vacation, I had to deal with there bad communication and business when I got home.Review fromJC
Date: 08/08/2022
1 starJC
Date: 08/08/2022
Avis Bait and Switch tactics (apparently a common problem with AVIS rent a car).
The AVIS agent said she could "give me" an upgrade when they "did not have" the car I had reserved a month earlier online. She further told me that the Credit Card added charge was just a "Block" on the card that would be refunded when the car was returned. I don't know that she was being purposely deceitful, If she was, that is an illegal Bait and Switch tactic. I got the impression that the car we received would not cost extra since it was AVIS failure to deliver the contracted vehicle to begin with. I should have just insisted they provide the car or equal that at no added cost - but that option was never offered.
AVIS may win this battle for $321...(cost for the "upgrade") but they lost the war. I will not do further business with AVIS and also will advise my colleagues and traveling friends to avoid this company. From on-line searches this is apparently a repeated problem with AVIS.
** *********Avis Rent A Car
Date: 08/11/2022
***********************************************************
Dear *************,
Your file referenced above has been brought to our attention.
We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the upgrade charge billed on your rental. A credit of $321.00 has been issued to your *********** account. The credit will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.
Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.
Sincerely,
Customer Advocacy Response Coordinator
Avis Budget GroupJC
Date: 08/13/2022
THANK YOU for your attention to this matter. This week we did receive a reimbursement for the disputed charge.
JC *********Avis Rent A Car
Date: 08/17/2022
You're welcome.Review fromKristina T
Date: 08/05/2022
1 starKristina T
Date: 08/05/2022
REPORT Complain case # XXXXXXX by AVIS
Written by ******** **** *****
I am sending this report to both party **** and AVIS
I am guessing AVIS is not keep their agreement with UBER drivers.
AVIS rental car maintenance has a major problem that getting ignored.
AVIS system let **** Car rental advisors book reservations with AVIS Site, while in actuality AVIS is not providing a car.
By AVIS doing this, they are damaging the clients, with their travel time to the AVIS location and back w/o give a car. AVIS also damaging UBER because UBER pays or reimburse the drivers for the trip they take to AVSI location.
In both places the customer representatives are not in decision maker position to start an investigation to find out a truth, or to do something about it, neither at **** neither not in AVIS.
The **** personnels dropping back the line to the AVIS reps, while AVIS Reps drop back the line to the **** reps, while damaging reputations, customers time, because I guess AVIS not say the truth to ****, so **** cant warn their drivers, AVIS give out misleading information in a continually basic, such as let car to booked while is no car there.
The AVSI manger is blamed "AVIS" not fixing the cars, no maintenance, if no maintenance then give cars that are not reliable or dangerous for driving.
And none seem to care about those fact. Data is below.
to AVIS
Data:
05 Aug 2022 15.32pm while I wanted to report a claim, the automate says my line is more then 30 minutes, just after I had spoke with 2 rep, who was not able to assist, at all.
The internet system let a person to reserve a car even is no car in the location, the **** Car Rental advisor also reserve a car for **** driver via the system when in actuality is no car available.
Its not written on **** site, the **** driver has to have a certain credit score in order to rent a car via ****.
In one office is no credit check while in the other office its a check.
The Avis office manager not see in his system the car is avaAvis Rent A Car
Date: 08/11/2022
**********************************************************
Your file referenced above has been brought to our attention.
We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have voided the balance of the rental as promised, The credit will post to your **** account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.
Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.
Sincerely,
Avis Response Coordinator
Review fromJean B
Date: 08/05/2022
1 starJean B
Date: 08/05/2022
We had car trouble on vacation so we needed a rental vehicle. Reserved online a Standard Elite SUV. Called ahead to make sure the vehicle was available since we had no other means of transportation. Avis manager kept telling me he wasn't a Hertz rental instead of just telling me yes, he had the vehicle I wanted. When we arrived, he said he did not have the vehicle I had reserved unless I waited a few hours for one to be returned. Offered me a Ford Cargo van which I declined. Then he said he would let me have a Standard SUV and give me a credit for the rental difference. The gas tank was only half full but we were so far behind on our trip plus the managers attitude was so bad I did not go back in and have him fill it up. We rented with a return date of August 3 since we had no idea how long it would take to fix our vehicle. Upon returning the managers attitude was just as bad when I asked for the credit he had promised and I said I brought it back a day early and with the same amount of gas as when I picked it up. He did not credit me the difference plus he charged for a full tank of gas. Would never rent from this rental agency or from Avis ever again. Have not received any response to any review that I have given from the company.Avis Rent A Car
Date: 08/08/2022
Dear Ms. *******
Thank you for your report to the BBB organization.
At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Reports such as yours enable us to target areas of improvement.
A report with your comments has been recorded and sent to the Cheyenne, WY operations management to review and take action to prevent a future recurrence.
In an effort to demonstrate our apologies a monetary credit $400.00 has been submitted to MasterCard account number ending ********* Please allow three business days for the credit to post.
We appreciate your taking the time to make the report. Only by being made aware of an issue can we address it.
Regards,
Customer Resolution CoordinatorReview fromTammy P
Date: 08/05/2022
1 starTammy P
Date: 08/05/2022
Prepaid for a rental for our first family vacation and when we went to pick it up no one was at the counter and we had to call for someone. Gave license and credit card and he said my card would go through( called bank and that was not the truth) would not run another card for 24 hours. The $250 was the deposit for the rental insurance? Needless to say they would not cancel the reservation and restart a new one under my husbands name... said we would have to wait 24 hours. He was very rude, not professional what to sever and not compassionate. What a great way to start our vacation. NEVER use them. This was the location on South Lindbergh in St. Louis, MO.Avis Rent A Car
Date: 08/08/2022
Dear Ms. ********
Thank you for your report to the BBB organization.
At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory.
By way of explanation, although the rental is prepaid before a customers arrival per the terms and conditions disclosed within the reservation confirmation. An authorization hold $250.00 will be placed on the customers account to cover incidental charges such as: refueling or extending rental etc.
We are sorry for any breakdown in communication that caused you to experience difficulties qualifying for rental. Feedback such as hours enable us to target areas of improvement.
We appreciate your taking the time to apprise us of your experience. Only by being made aware of an issue can we address it.
Regards,
Customer Resolution CoordinatorReview fromEmily D
Date: 07/31/2022
1 starEmily D
Date: 07/31/2022
I rented a car with Avis last week and was given a Volkswagen UP 1.0 5P Eco which only held 10 liters of fuel as methane gas was intended to be used as the primary fuel source. I was given the car in Naples and we were unable to find ANY functioning methane gas stations in the entire south (we were told they are only available North of Milan). This meant that we had to stop for gas 4 times a day AND that because the gas stations are so spread out along the Italian highway we were unable to make it between stations at one point so our car actually ran out of gas on the highway, which clearly put me and my family in great danger. I paid extra money specifically to rent with Avis as I thought it would be a trusted company for me to work with but am extremely disappointed and upset that they would assign a car to people that is so unfit to function in the geographical area in which it is functioning. Nobody should ever be endangered by their car rental.Avis Rent A Car
Date: 08/03/2022
Case: ********
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorEmily D
Date: 08/07/2022
Hello, Thanks for your response. I rented the car from Naples APT on 07-17-2022 and dropped it off at Bergamo Apt 07-24-2022. The reservation was under my name (Emily ****** and the reservation number is XXXXXXXXX. I would also like to enquire why there was a locality fee that was not originally in my estimate AND a vehicle license fee neither of which were quoted to me originally (only the one way fee was). I look forward to your response. Kind regards, EmilyAvis Rent A Car
Date: 08/12/2022
Case: ********
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investigation.
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorEmily D
Date: 08/17/2022
Thank you for your message, I look forward to hearing from you. Best regards, EmilyAvis Rent A Car
Date: 08/19/2022
Case: XXXXXXXX
Dear Mr./Ms. ******
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
We appreciate your patience during our investigation. As the rental counter does not ask travel plans, they have no way of knowing where their maybe refueling stations on their trip. We do apologize that you were not able to find places to conveniently refuel the vehicle.
The VLF (Road tax) and the location surcharge are not disputable as these are always included in the quote and are mandatory.
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromSierra M
Date: 07/29/2022
1 starSierra M
Date: 07/29/2022
We rented a car from Avis, told the agent we were moving from Montana to Georgia and the agent gave us the keys and told us we had unlimited milage. When we drop the car off st the scheduled time in Georgia, my account was drafted for over $4,500 because the agent had written for the return of the vehicle to be in Billings, Montana. This was after we specifically stated that we needed the rental in order to move to Georgia. Upon reporting this major inconvenience to Avis, they refused to work with us. Apparently, the Avis we rented from was a private rental agency - an important detail the agent we spoke to completely left out when she gave us the okay, leading us to believe we were all on the same page and the vehicle being dropped in Georgia would be no issue. What a joke.. Do not rent from Avis unless you want to pay thousands of dollars to correct one agent's terrible service and failure to perform the job she was hired to do by a faulty business.Avis Rent A Car
Date: 08/11/2022
Dear ************,
Your file referenced above has been brought to our attention.
We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.
Thank you for giving us the opportunity to intervene on your behalf.
Sincerely,
Avis Response Coordinator
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