Business Profile
Auto Rentals and Leasing
Payless Car RentalHeadquarters
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Reviews
This profile includes reviews for Payless Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 97 Customer Reviews
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Review fromCroquette H
Date: 03/28/2024
1 starCroquette H
Date: 03/28/2024
I arrived at the Payless counter at ******* **************************** 12:00am on 2/29/24, I was met with a scene of disorganization and utter neglect. Despite being one of several customers waiting, there was no one at the counter to assist us. When directed to form a single line at the **** counter, the service representative, whose demeanor was rude and dismissive, demonstrated a complete lack of professionalism. She interrupted me on several occasions demanding my credit card and drivers license, displaying an utter disregard for basic courtesy. The representative's pushy attempts to upsell unnecessary services, her disparaging remarks about my insurance coverage, and warnings about ********* safety all added to the distress of the situation. She insisted that my insurance was insufficient, but I clarified that my policy extends to three vehicles, including my 2021 Audi Quattro Q5, which provides adequate coverage. She grunted, yes grunted. After a prolonged wait, I was finally handed my contract without any clarity or consideration. I asked which vehicle I would receive, and she stated, the one you rented. On March 21st, I received a notification of a cleaning fee alleging excessive animal hair in the vehicle. Attempts to address this issue with Payless customer service have proven equally frustrating. The unavailability of supervisors, and the dismissive attitude towards my concerns only exacerbate the situation. A blurry and inconclusive photograph of the floor with the mat removed, fails to substantiate the claim of animal hair. There were no other areas where animal hair was discovered, and you can see that the floor mat on the passenger side was not removed. I suffer from severe allergies and exposure to dogs or cats can trigger severe allergic reactions, including difficulty breathing. Therefore, the presence of animal hair in the rented vehicle is not only improbable but also poses a serious health risk to me. Never renting from here again!Payless Car Rental
Date: 04/04/2024
Case: 63457434
Rental: U334791855
Reservation: 18568272US2
Dear CROQUETTE ******,
At **** Budget Car Rental ********** we are disappointed to learn whenever a customer has found some aspect of their ********************** experience unsatisfactory. Reports such as yours enable us to target areas of improvement.
On behalf of the entire organization, please accept this apology for the experience described. We understand a customers time is valuable and our goal is to provide industry leading customer service. A report with your comments has been recorded and sent to the ******* operations management to review.
This being said, our records indicate the customer service department has submitted a reversal for the $450.00 cleaning charge. Please allow three business days for the credit to post to **** account number ending ********.
We appreciate your taking the time to apprise us of the experience. Only by being made aware of an issue can we address it.
Sincerely,
Customer Advocacy Response Coordinator
**** Budget GroupReview fromLisa D
Date: 03/05/2024
1 starLisa D
Date: 03/05/2024
WARNING... DO NOT RENT FROM THIS COMPANY! We rented a car from Payless in ****************, and two days later, our rental car broke down... the battery was dead. We tried the roadside assistance on the contract, and the number on the key, but was not successful getting in contact with Payless. We walked to a resort nearby to use their local phone, since we decided it had to do with making an international call on our phone. A nice employee from the resort volunteered to give us a jump with his jumper cables when he got off of work. The young man tried to jump the rental car, with no success. He then tried the 800 number on the contract and got a recording that they were closed! This young man then asked us who we were renting from, and he happened to know the manager. He called the manager for Payless on his cell phone, we spoke to him and he said he would be coming to assist us. He arrived more than an hour later, started the car with his jumper cables, but we let him know that we were not comfortable driving this car for the rest of the week. Would it die again? The Payless manager switched cars with us, and we had no issues with the new rental. We returned the new rental with a full tank of gas, only to discover that they charged us $40 for not bring back the car that died with a full tank of gas! They also charged us $80 for roadside assistance. They said that nothing was wrong with the car. We asked to speak to their manager on duty, who never showed up. We were told by the worker on duty, that it would not have mattered. Nothing would change... I will be taking this up with my credit card company. BUYER BEWARE!!!Payless Car Rental
Date: 03/06/2024
BBB Review #*****
Dear Mr./**************,
Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at ************************************************************** and provide us the following information below, we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
We await your reply and look forward to assisting you in the future.
Sincerely,
Payless Customer Advocacy Response CoordinatorReview fromABU S.B. U
Date: 02/02/2024
1 starABU S.B. U
Date: 02/02/2024
I wish I had read some of these reviews before renting with Payless through Expedia. I prepaid the full amount but expedia sent a note that I would need to pay an extra $63 while picking up. After waiting for over an hour for the pickup. I was charged and extra $434 !! When I refused to pay, they said you can cancel but no refund! I complained to Expedia and they apologized. That's all! I have another prepaid booking with them through Expedia in two weeks, I asked them to cancel it but they said, no refund!!! STAY AWAY FROM PRICELESS CAR RENTAL, IT'S A SCAM !!Payless Car Rental
Date: 02/04/2024
BBB Review #*****
Dear Mr./**************,
Thank you for reaching out to us. We apologize for the inconvenience this matter has caused.
When a reservation is prepaid to a 3rd party such as Expedia, Payless does not receive payment until a rental has been completed. Regretfully, this means that Payless is unable to process a refund of any prepayments made to the 3rd party and we must direct you to work with Expedia regarding refund of any prepayments made to them.
We apologize that there was not a more favorable outcome.
Sincerely,
Payless Customer Advocacy Response CoordinatorReview fromJOSEPH J.
Date: 01/27/2024
1 starJOSEPH J.
Date: 01/27/2024
We booked reservation through Priceline.com When we arrived at rental office, agent immediately said car was unavailable. When we told him we called the company to verify the car, he relented and let us have our original, less expensive rental.He then said the price is now 30% higher. And that all rental agencies "do this" and "there are no alternatives."We were stuck.We had to pay because we had to continue our trip.We were taken advantage of by hardsell tactics and upsell lies and cheating. DO NOT RENT FROM THIS COMPANY. THEY ARE FRAUDSTERS.Payless Car Rental
Date: 02/01/2024
Dear Mr./****************,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you. Please note you may also call our **************** Team directly to discuss any questions or concerns with your rental at ************.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromAntoinette B
Date: 12/29/2023
1 starAntoinette B
Date: 12/29/2023
This is the most dishonest company. I made a reservation through Expedia on December 27, 2023 for a compact car. When I arrived I was notified that they did not have any compact cars and they would upgrade me at a lower cost. I was never asked if I wanted insurance. I was only rushed through the process and was told to sign. After I reviewed the printed invoice I was charged an extra $112.10 for a booking fee, an extra $49.98 collision waiver fee, The company displays misleading practices. I was definitely overcharged and misled by this company, especially the customer service rep, Nathan. He must be working on a commission.Payless Car Rental
Date: 01/04/2024
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you may also contact our Customer Service for faster assistance in resolving your concerns.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromJohn J
Date: 12/23/2023
1 starJohn J
Date: 12/23/2023
This is my experience with PayLess (Avid Budget Rental) at DFW airport.
Ease of booking online : GOOD (4/5)
At Front desk : 0/5. Inadequate service member. Long wait (up to 1.5 hrs), Not getting the reserved car.
Return : No proper procedure. The agenst ask us to leave the key fob in the car and leave. No documentation or anything. A month later, received a letter stating we have to pay $4300 in damanges to the car while in my possession. There is something fishy/scam about this comapny.
For Consumers : Please do not leave your rental agreement in the car when you return the rental. There are miscreants within the company, who could misuse your rental agreement and get $$ out of your insurance (and you).
I was 200% sure, there were NO damages to the car when I returned.
So, Stay away from this facility. If you dont beleive me, Go ahead and take a look at the Google comments for this facility (Payless at DFW) and they have 1.7 star rating mostly becayse google does not allow to provide 0 as rating.Payless Car Rental
Date: 12/28/2023
Hello
Thank you for taking time to contact us regarding your
experience with Payless. Reports such as yours are
most appreciated, since they help us target and correct areas of service which
might be improved.
Any difficulties or problems encountered by a customer are a
concern to us, and we apologize most sincerely for any inconvenience you may
have been caused. Please be assured that your experience was not typical of Payless' usual high standards, and that the responsible manager has been
contacted to prevent any recurrence.
Although we realize that we cannot make up for a
disappointing experience such as this, we do appreciate your contacting us.
Only by being made aware of a problem can we correct it and offer the high
quality of service that our customers expect and deserve.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromLUZ P
Date: 12/13/2023
1 starLUZ P
Date: 12/13/2023
SCAMMERS!!! I made a reservation through my Priceline credit card app, I got there early and was taken care of right away so far so good. My rental was $33. for the day GREAT! the rep tells me the car was unavailable so he had to upgrade me which was gonna cost an additional $20. okay so I agreed and was loan a Ram truck. He ask if I wanted insurance on it I said no just an EZpass, He tells me sign here I aked to please explain what i am signing because I didnt have my glasses. He explains i am declining insurance but accepting ezpass charges okay. Now everything is signed and he states the keys are in the truck and you can help yourself, its in spot D7. I walk over to the truck get in and pull off from the lot, now im thinking thats strange no one walked around the truck with me but I had things to do so just proceeded with my day. Next day I return the truck back to JFK airport car return and was directed by some young man to just leave the keys on the dash board. That evening I recieved an invoice with all the charges and of course they added insurance and all this extra stuff, end total was $167. The car was $53
ezpass $26. I called customer service and disputed the charges that was Dec.9 on Dec.11 they sent me a invoice that the truck was damaged while in my possesion. They sent me pictures of some damages on the right side of the truck. Now this is absolutely crazy that they are trying to accuse me of damaging this vehicle and charge me for it. I went to the payless rental office and they stated that I need to take this up with the claims department they have nothing to do with that!! When I stated that no one walked around the car upon return I know I did not damage that car they just looked at me like I was crazy. So now I am fighting this claim, unbelievable.
DO NOT RENT FROM THESE SCAMMERS!!!!!!Payless Car Rental
Date: 12/18/2023
Case: ********
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have contacted our Claims Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investigation.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorPayless Car Rental
Date: 12/20/2023
Case: ********
Dear Mr./Ms. *****,
We appreciate your patience during our investigation. Our review found that our Customer Service Team has already resolved the billing concerns on your rental. Additionally at this time our Claims team has not received any damage documents from this rental, if damage documentation is provided and you are found to be responsible our Claims team will contact you to advise you.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromPaige D
Date: 11/28/2023
1 starPaige D
Date: 11/28/2023
This is a scam business. Reserved my car for Houston Hobby airport.
*One hour wait in line to pick up
*Car received with 1/2 tank of gas
*Charged unauthorized extra $13 a day
*Tried to charge me (2wks later) $125 for “smoke smell” cleaning - untrue
Be very careful to check all charges. This company will keep adding charges as long as they think they can get away with it. I’ve had all extra charges refuted and cancelledPayless Car Rental
Date: 11/29/2023
BBB #: *****
Dear Mr./Ms. *********,
Thank you for taking time to contact us regarding your experience with Payless. Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused.
We are fully aware that providing good service is a major factor in separating us from the competition. To learn that we have failed to provide you with the level of service you would expect from us was perhaps as disappointing for us as it was for you. We take this commitment to our customers very seriously and a copy of your comments has been forwarded to the responsible department for review and improvement.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
Sincerely,
Payless Customer Advocacy Response CoordinatorReview fromvincent b
Date: 11/22/2023
1 starvincent b
Date: 11/22/2023
Stay away! 6 months after renting, they are attempting to collect $ 600 for a bogus scratched fender claim! Pictures shown are not from the drop off point. I handed keys to attendant at drop off and no issues found. They hook you in with a low rate and try to scam you afterwards. They also tried to claim that the gas was not full at drop off when it really was. This company is bad news! Go with anyone else!Payless Car Rental
Date: 11/28/2023
BBB #: *****
Dear Mr./Ms. *******,
When a customer rents from Payless Rent A Car, they have the option to purchase the Extended Roadside Assistance (RSN) coverage at the time of rental that will waive additional costs associated with any roadside service provided by our Roadside Service Team. Customers can also purchase a Loss Damage Waiver (LDW) that will waive their responsibility for vehicle damages incurred during an Emergency Roadside event.
In the event of damage being discovered after rental use, vehicles will typically be moved to a repair facility and charges are processed after all repairs have been completed and invoices have been paid to repair providers. If coverage was not accepted at the time of the rental, charges for the repairs will be billed to the renter found responsible for the vehicle when the damage took place.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Payless Customer Advocacy Response CoordinatorReview fromSue Z
Date: 11/13/2023
1 starSue Z
Date: 11/13/2023
Rented a one-day car through ****** with pick-up in Tampa with drop-off at Punta Gorda Airport. Returned the car to Punta Gorda Airport Payless early, several hours before it was due. Nobody was at the return lot, so I followed the directions and took the keys inside. The desk attendant was busy; she asked me to leave the keys with her and she would get it checked in within 30 minutes. Long story short, that did not happen and I received an extra-day fee on my credit card (more than double the cost of the original $120 bill). I have contacted Payless customer service twice, and was assured the additional charges would be removed. But the only thing that happened was that I received ADDITIONAL charges to my card. I am thankful I took a time and location-stamped picture when I dropped it off, so I have proof that the car was returned timely in good condition. Since Payless won't cooperate, I now must work with my credit card company to dispute the bad charges. Never again, Payless! The hassle is not worth the discounted rates.Payless Car Rental
Date: 11/15/2023
BBB #: *****
Dear Mr./Ms. ***,
Payless values
the relationship that we have with our travelers and always strives to do the
right thing. We apologize for the inconvenience this matter has caused.
Once this complaint
was received, we tried to conduct an investigation. Unfortunately, there was
not enough information provided, and your rental was unable to be located if
you would kindly reach back out to provide us the following information below, so we can
investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of
Rental;
Thank you for
allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy
Response Coordinator
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