Reviews

This profile includes reviews for DOWC Provider Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DOWC Provider Services, LLC

  199 Pomeroy Rd Ste 1 Parsippany, NJ 07054-3706

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  DOWC Provider Services, LLC

  PO Box 661 Ringwood, NJ 07456-0661

Review Details

• Review fromAdrian L

  Date: 11/21/2023

  5 stars
  ******** was so helpful and made my GAP Claim process so smooth and convenient. Thank you *** for your help!!!

• Review fromlea p

  Date: 11/09/2023

  5 stars
  great service and really good overall experience! i would highly recommend!

• Review fromCourtney A

  Date: 11/09/2023

  1 star

  Courtney A

  Date: 11/09/2023

  This is an absolutely horrible company and I cannot believe they are still in business. I was forced to purchase a service contract with DOWC from the dealership when purchasing my new vehicle. Now 4 months after purchase I had to file a claim for items that seem to be clearly covered under my LEVEL 3 (out of 4 levels) plan and my claim was denied. I called personally and as spoken to like I did not have my contract in front of me and as if I couldn't read what it said. Incredibly condescending agents. He also could not tell me what my plan covered or how it would be covered because I wasn't the mechanic?! I paid for the service, how can you not explain anything to me?! I will be filing complaints every where possible until my claims are resolved and I am reimbursed. Clearly dealerships that sell lemons use this service plan as a ploy and all parties involved are scam artists. BEWARE!!!

  DOWC Provider Services, LLC

  Date: 11/21/2023

  DOWC Administration Services, LLC (DOWC) serves as the administrator of vehicle service contracts and other products offered by dealers in connection with the sale of new and used vehicles.? As such, DOWC is responsible for processing claims and providing other administrative services in connection with such products.? The Customer purchased Level 3 coverage under a *************** Contract No. DOW275243 on July 14, 2023 The covered vehicle is a used 2016 ********** Tiguan (Vehicle). On or?about November 9, 2023, the Customer contacted DOWC to inquire regarding the coverage of her Contract as her check engine light had come on and the Vehicle needed to be serviced. The Customer stated her Vehicle was currently at Eurofed (Repair Facility) and a diagnostic service had already been completed. DOWC instructed the Customer to have the Repair Facility contact DOWC to open a claim to determine if the repair is covered by the Contract. On or about November 9, 2023, the Repair Facility contacted DOWC stating there was sludge present in the engine, specifically in the oil fill cap. The Repair Facility recommended performing an engine flush on the Vehicle. An engine flush is not a repair but a maintenance service. Pursuant to the Contract, SECTION 4 WHAT THIS SERVICE CONTRACT DOES NOT COVER (See Contract, p. 5), there is no coverage for maintenance and parts of the Vehicle subject to regular maintenance. Thus, DOWC processed and administered the claim consistent with the clear unambiguous terms of the Customers Contract. Customers claims were carefully evaluated and adjudicated consistent with the clear terms of the Contract. Coverage was appropriately denied. Thank you for the opportunity to respond to the Customers concerns.?

• Review fromDramone G

  Date: 11/03/2023

  5 stars
  I have had DOWC for 4yrs for a extended warranty on my *** X5, my check engine light came on which required the use of my warranty to get my vehicle fixed. I spoke with ************** who was in charge of preparing my claim. ****** did a great job in getting my claim approved. Buying s extended warranty is something that is very unsettling for alot of people, I'm happy to say DOWC held up their responsibility to the Warranty I purchased with them and I thank them and ************** for doing so.

• Review fromJasmine W

  Date: 10/19/2023

  5 stars
  I've had them for a number of years..I always select the warranty when purchasing a new vehicle and they have been great to work with. I have had to submit several claims over the course of my time with them and they have made it a very easy process. I recommend this company!

• Review fromJansenia M

  Date: 10/09/2023

  5 stars
  I have been a customer of DOWC for the past few years, and I can confidently say that they have consistently exceeded my expectations in every aspect. Their dedication to customer satisfaction, reliability, and transparent service has made them my go-to choice for car warranty coverage. One of the standout features of **** is their comprehensive coverage plans. They offer a variety of warranty options that cater to different needs and budgets, ensuring that every customer can find the perfect plan for their vehicle. From basic powertrain coverage to extensive bumper-to-bumper warranties, they have it all. What truly sets **** apart is their commitment to transparency. They take the time to thoroughly explain the terms and conditions of their warranty plans, leaving no room for surprises. This level of clarity and openness is something I greatly appreciate in the often complex world of warranties. When it comes to making a claim, **** excels in efficiency and professionalism. Ive had to use their warranty services on a few occasions, and each time, the process was smooth and hassle-free. Their network of authorized repair shops is extensive, making it convenient to find a qualified mechanic for repairs. The customer service at **** deserves special mention. Their representatives are not only knowledgeable but also genuinely caring. One of them is ******* who has been very helpful. He goes above and beyond to assist customers like me and ensure that they have a positive experience, whether its during the initial purchase or when handling a claim. Another noteworthy aspect is DOWCs dedication to customer education. They provide resources and guidance on car maintenance to help customers prolong the lifespan of their vehicles, which I find incredibly valuable.

• Review fromJeremy B

  Date: 09/14/2023

  1 star

  Jeremy B

  Date: 09/14/2023

  Its unfortunate that when a dealership and **** part ways, the contract holder is left with a useless warranty. **** approved the claim but will not provide any written documentation to provide the repair shop or dealership. The dealership has refused to pay the claim without documentation from ****. I had a previous claim denied and **** happily responded with a denial letter. I wonder if **** and dealerships play the administrator/provider game with every contract holder. I highly suggest that no one purchase a warranty from **** when purchasing a used vehicle. I should have done my due diligence and I would have caught the scam before purchasing a ******* useless warranty. You all should really be ashamed of your company, product and service.

  DOWC Provider Services, LLC

  Date: 10/19/2023

  We have reached out to the Customer and the issue has been resolved.

• Review fromDebi S

  Date: 08/19/2023

  1 star

  Debi S

  Date: 08/19/2023

  Do not obtain a warranty from this company. After reading these reviews it seems that they intentionally hold off on the claim until you pay up front and then deny claim based on pre existing problem and some bogus claim about mileage after you purchase. Out $3,000 even though repair show should be covered only if we took to a specific garage for repairs.

  DOWC Provider Services, LLC

  Date: 09/07/2023

  **** Administration Services, LLC (****) is the administrator of claim for the *************** Contract sold to the Customer by the **********************. **** has been in contact with ************ and resolved her repair claim.

• Review fromMilton B

  Date: 08/03/2023

  1 star

  Milton B

  Date: 08/03/2023

  So far I have not had a good experience with this company. So far the communication has been horrible. When I did finally speak with a rep they informed me that some claims can take up to a week to process. This is ridiculous if you need your car you cant wait up to a week to get approved for your car to get repaired for a service that you paid for. So far this has not been a good experience. When I purchased a vehicle warranty from the dealer there was no waiting period foolishness for approval. If a certified repair facility stated that something needed to be replaced they replaced it with no hesitation. People purchase warranties to avoid chaos when they vehicle breakdown.

  DOWC Provider Services, LLC

  Date: 08/22/2023

  Customer filed this review against ********************** which is not a company associated with the Customers claim. Nevertheless, the Customers repair claims were addressed and resolved. But in response to Customers complaint, **** Administration Services (****) was the Administrator of the *************** Contract (VSC). The Provider was not a **** entity but is the party obligated for covered repairs. **** was first contacted by the repair facility that diagnosed Customers vehicle on August 2, 2023 at 5:23 p.m. As the Administrator of the **** **** processed the claim and obtained the necessary approvals for payment of the repairs. **** obtained approval for the repair and informed the repair facility on August 4, 2023 at 2:42 p.m. In less than 48 hours, **** reviewed the claim (filed at 5:23 in the evening), processed the claim with the Provider, and obtained approval for payment to the repair facility. The claim was handled properly and expeditiously.

• Review fromRandy J

  Date: 07/07/2023

  1 star

  Randy J

  Date: 07/07/2023

  Worst company ever.do not do bussiness with them.Im in the process of arbitration and or lawyer. They denied my gap claim claiming my affiliation with Turo voids the coverage . *** S and *** O are the worst duo there. They will be named in my lawsuit. My car was in my possession and was stolen my primary insurance company paid their portion but dowc denied the difference.I share the vehichle with my gf and they denied paying gap for my affiliation with a company not excluded on the contract. My vehichle was were I ************ to be at the time of theft . *** s said there was no one above him to talk to but his colleague gave me his bosses information. Scammers looking for any reason not to honor the contract

  DOWC Provider Services, LLC

  Date: 07/14/2023

  This customer stated to the police, as reflected on the police report, that he rents the vehicle through Turo. This customers car was stolen after a renter left the car in a public parking lot with the car keys on the top of the tire. The addendum administered by **** clearly and specifically excludes coverage for cars used for commercial purposes. **** properly denied the claim based on the police report and explained the reason for the denial to the customer on multiple occasions. This negative review is entirely baseless.