Reviews

This profile includes reviews for Budget Truck Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budget Truck Rental

  6 Sylvan Way Parsippany, NJ 07054

• 

  Budget Rent-A-Car

  323 George St New Haven, CT 06511

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  Budget Rent-A-Car

  100 Peters Rd Bloomfield, CT 06002

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  Budget Rent-A-Car

  135 Christian Ln New Britain, CT 06051

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  Budget Rent-A-Car

  270 Middle Tpke W Manchester, CT 06040

Review Details

• Review fromtakiyah r

  Date: 03/20/2025

  1 star

  takiyah r

  Date: 03/20/2025

  I have been renting from Budget for over 10 years but I have to now say goodbye. I reserved the rental car at ****************** location in ********* to pickup on my lunch break on 3/14/2025 since it is so close to my work. However, I got a call from a representative a hour before my scheduled pickup. The representative said that they had sold out of the vehicle that I reserved which is ridiculous before I booked the vehicle days before my daughters bday trip to *******. The company completely shattered my plans for my daughters bday. To top it off the representative did not have any type of accountability for the actions and carried the attitude that I should just deal with them messing up my plans. Thank god for NextCar Rental because if it was not for them I would've wasted money on a hotel that was nonrefundable.

  Budget Truck Rental

  Date: 03/24/2025

  BBB Review#: 36966
  Case: 71311030
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, if we are not able to we would have to refer you to rent with a competitor. In the event you did rent with a competitor and your rental costed more than your expected charges with us we are happy to review for your charges for possible reimbursement.
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

• Review fromDuane G

  Date: 02/18/2025

  1 star
  At the return of the rental car the attendant stated that an e-receipt had been sent to my email address. I reviewed the receipt 2 days later after returning home. There was a fraudulent charge of $195 added to the billing for fuel service, even though the car was returned full of gas. After contacting customer support, I was told to provide the receipt for purchase of gas ( which I provided) and the charge will be refunded. I then left a bad review for Budget and was contacted by a supervisor who stated the $195 refund will be made. I still have not received the refund to my credit card. Beware of renting from Budget at the Destin-Fort Walton Beach Airport.

• Review fromStanislav S

  Date: 01/06/2025

  1 star

  Stanislav S

  Date: 01/06/2025

  I am trying to write a review for **** Car Rental for ******************* Airport but always end up in Budget Truck Rental. It is the same company anyways.Based on this experience - **** is the worst car rental company. The check-in in SFO airport took more than an hour. Instead of booked mid size SUV we were given Dodge Hornet which is compact car and the trunk is too small for four carry-on luggage pieces making it very uncomfortable for four travelling people. The car was heavily scratched when we took it nothing major but multiple scratches on the body all over the car and small chips on the windshield. There was no windshield fluid in the car and we learned it hard way we were forced to stop on the side of a freeway and clean the windshield with drinking water. The car had other multiple small problems, but the biggest surprise came AFTER we have returned the car. The lady in the Rental Car Return has inspected the car and said that everything was fine, no problems. Nevertheless, in the airport terminal we have received a Damage Capture Report. The Report claimed that we have damaged the car but did not give any meaningful description of the damage. Two attached pictures were meaningless - the first one shows nothing, and the second one shows some scratches, but it is not clear which part of the car the picture is showing, and even if this was the car we have rented. This is clearly fraudulent practice from **** accept the car and then claim that we damaged it AFTER we have left the car in ***** possession and were far away. This deceiving action from **** will probably cost us several thousand dollars including Insurance deductible and Insurance premium increase even though we have not added a single scratch to the preexisting damages. After that we certainly will NOT rent any cars from **** and I will do my best to make sure that more people know about bad service and fraudulent practices from **** and rent cars from more decent companies.

  Budget Truck Rental

  Date: 01/16/2025

  BBB Review#: 36237
  Case: 70194575
  
  Dear ******* Sinogeikina, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our record shows at this time you have not been charged for any damage. If we find that you are responsible for damage charges you will receive a letter about the charges prior to any billing being processed. Unless a billing letter is sent out we do not have any other details to review or discuss. If you do get a billing letter please feel free to reach back out. 
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromHolly R

  Date: 12/29/2024

  1 star

  Holly R

  Date: 12/29/2024

  They dont allow no stars, I have never in my lifetime,delt with a more,you know what they are absolutely awful i had a resevation that was payed for in advance and i waited ******************************************************************* 15 min i never got a call back from them not one i had to continue to csll them back and still got nowhere so at this point im going to a difrent place to rent!!!!!!

  Budget Truck Rental

  Date: 01/16/2025

  BBB Review#:36158
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromMichael A

  Date: 12/11/2024

  1 star

  Michael A

  Date: 12/11/2024

  I made a reservation 3 weeks in advance. Budget cancelled the reservation 5 days prior to move. In the two local locations, there were NO TRUCKS OF ANY SIZE available. The reason both locations gave was "It's holiday shipping season. The delivery companies (******, ***, *****) have all our trucks." Obviously corporate contracts win out over the individual at Budget. Will never think about using Budget again. Don't plan on your truck being available in the 4th quarter of the year. Please don't rent from them as they don't respect the individual with a confirmed reservation.

  Budget Truck Rental

  Date: 12/18/2024

  BBB Review#:35968
  
  Dear ******* ***, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

  Michael A

  Date: 12/26/2024

  Peryour request.Reservation Number; **SSN**543 Renter's Name; Budget Truck Of Wilmington Rental Location; ***************************************************, ************** Exact Date/Year of Rental; Pick-up Fri, Dec 13 2024 to 10:00 AM, Sun, Dec 15, 2024 at 05:00 PM

• Review fromOfir A

  Date: 12/10/2024

  1 star

  Ofir A

  Date: 12/10/2024

  AVOID this place like the plague.I rented a moving truck from here and they gave me truck that was not street worthy which resulted in being pulled over and ticketed for safety and equipment violations on the truck.10 tickets totaling over $2,000! The store ghosted me after trying to resolve with ******* NOT rent from here

  Budget Truck Rental

  Date: 12/30/2024

  BBB Review#:35955
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromMicah W

  Date: 12/05/2024

  1 star

  Micah W

  Date: 12/05/2024

  HORRIBLE STAY AWAY!!!! I reserved a moving truck 6 weeks in advance before my move date. ***** called me the day before pickup to verify my reservation and that the truck was at the location. I go to pick it up the next day, the people working had NO clue I was picking up a truck and they hade NONE that worked. 4 were sitting in the lot broken. All they did was look me in the face and say oops, sorry. Talk about UNPROFESSIONALISM. AINT NO OOPS IM SORRY!!! I reserved this SIX WEEKS in advance. Nobody helped. I called 5 different customer service lines, NOBODY CARED OR HELPED. They dont have any more trucks at any locations near me and said ooos sorry. I move tomorrow. No oops Im sorry. FIX IT?!? Tried calling so many corporate numbers to complain about my experience and every number I call theyre like sorry *** this is customer service and I cant transfer you to a manager cause I dont have one. So many INCOMPETENT employees at Budget Truck Rental. STAY AWAY YOU HAVE BEEN WARNED If you ever speak to someone named ***** at budget truck rental, RUN FAST!!! Hes one of the worst customer service employees I have ever spoken to.

  Budget Truck Rental

  Date: 12/09/2024

  BBB Review#:35887
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromGerard W

  Date: 12/03/2024

  1 star

  Gerard W

  Date: 12/03/2024

  #1: On Oct. 23, 2024 I arrived to pick up my rental I was told there were no cars available (9pm). #2: I reserved this car almost NINE months ago. #3: The counter person said the government took all of their cars and the government comes first.??? #4: I was told to come back the next day at 8am. I had planned to be on the road by 6am. I ask the counter agent if he could guarantee me a car at 8am the next day, he responded "We're a car rental company aren't we". #4: I called customer service when I got home and they ask if I could go pick up a car less than a half mile away, I ask if they could deliver it to the airport location, I was told NO. #5: Before departing to pick up the car I found pout the location customer service was sending me to had been closed for over two hours. #6: **************** suggest I could go to four other locations to pick up a car. #7: None of these locations were within 10 miles of my location (if I wanted to pick up a car from one of these locations, I would have reserved them there??) #8: When I went to pick up the car the next morning one of the agents flipped me off, and yes, I have a picture of them doing so and sent it to Budget. #9: If cars were available at other locations that tells me the counter help lied to me. This wasn't an issue with cars being available it was an issue getting the cars transported to the airport location. I filed a complaint about the customer that flipped me off. I have more details to add to this incident and ask them to call me. They responded in an email and said the issue was addressed, gave me a $42 discount and said if I wanted to call them call their customer service number. I didn't want a discount I wanted to know why I didn't have a car after reserving it nine months ago and for the counter agents that cussed and flipped me off be addressed. This was totally uncalled for, and I think the counter agent response raciest, and I want others to know how Budget/**** treats their customers.

  Budget Truck Rental

  Date: 12/07/2024

  BBB Review#: 35857
  Case: 68803360
  
  Dear ******* ******, 
  
  Thank you for taking time to contact us regarding your experience with Budget. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved.
   
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Budgets usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromNader A

  Date: 10/21/2024

  1 star

  Nader A

  Date: 10/21/2024

  I rented an economy car from Budget Rent A Car for just 2.5 days, expecting a reasonable price. However, to my shock, I was charged nearly $600, with most of the charges being completely unclear, excessive, and unjustified. Here are some of the mysterious fees that I dont even recognize or understand:11.11% Concession Recovery Fee: $48.30 C.R.F. Surcharge: $0.50/day, $1.50 Facility Charge: $7.73/day, $23.19 Transportation Fee: $4.55/day, $13.65 Vehicle License Recoup: $0.71/day, $2.13 Energy Recovery Fee: $0.60/day, $1.80 Late Fee: $20.00/day, $20.00 On top of that, optional services were added without my clear consent:Fuel Service: $94.81 Security Fee: $5.00/day, $15.00 Optional Services (Non-Taxable): $85.05 Loss Damage Waiver: ***** Accepted PAE 9.95 Accepted SLI ***** Accepted Extended Roadside **** 8.99/DY 53.94/WK I did not agree to most of these charges, and there was no clear explanation provided at the time of booking. This is absolutely unacceptable for a 2.5-day economy rental. I feel like Budget is taking advantage of its customers with hidden fees and unreasonable charges.I request a full refund for these unjustified charges and will never use Budget Rent A Car again. Renters beware!

  Budget Truck Rental

  Date: 10/22/2024

  BBB Review #*****
  Budget Case: 68633856 
   
  Dear ******* *********,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We are sorry that the charges displayed on your finalized rental billing differed from what you were expecting.
   
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at *********************************************************************** and provide us the following information below, so we can investigate this matter further.
   
  Reservation Number;
  Rental Agreement Number;
  Renter's Name (as indicated in the reservation or rental agreement);
  Renter's Profile Number;
  Renter's Driver's License Number;
  ********************** Location;
  Exact Date/Year of Rental;
   
  We await your reply and look forward to assisting you in the future. 
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromAmber R

  Date: 10/17/2024

  1 star
  10/10 DO NOT RECOMEND!! I rented a 12' truck from them. The truck had to ve towed 3-4 times. First time was due to "loose transmission bolts" truck was smoking and Check engine light came on. They couldn't tow us to our destination due to the miles so they made us stay in a hotel. We were moving from **** az to **. After sending a tech in the morning and tighting the bolts said we were fine and trans fluid was fine. On our way we went 3 hours to remain. Truck ran terrible but I was told it was fine. 2 turns away from the top of the moutain the whole truck stalled l, started reving with my foot off the gas. I had to force it in park and turn it off. I was now stuck in the middle of a turn going up a moutain. I had to turn it back on and crawl it to the closest turn it it was smoking very heavily at this point I had to take out the fire extinguisher and run away from the truck hoping it wasn't about to catch on fire. It had to be towed again. And again. The company took more than 2 weeks to close the reservation. In this two weeks I was getting calls and texts asking where there truck is after I had explicitly spoke to many people in the company assuring they knew where their truck was and when it got their and more importantly that I DID NOT HAVE THE TRUCK. Got calls from their security team because they didn't know where their truck was as customer service gave them no information. I got calls from **** corporate looking for their truck. While the whole time it was at a repair facility. Do not use this company their are so many flaws it's just over all not safe. And they seem to careless about the well being of their customers and their ***********************. DO NOT USE THIS COMPANY!!!!!! WORST EXPERIENCE BY FAR!!. AND THEY WILL NOT GIVE YOU A FULL REFUND EVEN THOUGH WE ALMOST DIED! THANK YOU BUDGET FOR NOTHING!